Helpful Tips on How to Avoid Cancellations on Efrelance
Challenges may arise that make cancellations seem like the best solution. However, there's often a better way to handle a Gig order, even if it’s not going smoothly. Let’s review best practices to help increase your order completion rate and decrease cancellations.
General Guidelines for Cancellations
Be Clear About Pricing and Scope:
- Ensure your Gig description accurately reflects your skills and services.
- Clearly communicate project requirements to avoid misunderstandings.
- Display your latest and original work on your Gig page.
Communicate Effectively:
- Ensure both parties have all necessary information when an order is placed.
- If unclear about a project, contact the buyer for clarification.
Set Reasonable Delivery Times:
- Avoid last-minute cancellations by setting realistic delivery times.
- If cancellation is unavoidable, communicate professionally and promptly.
Use the Resolution Center:
- If a buyer is unresponsive or you need to cancel an order, use the Resolution Center.
Tips to Prevent Cancellations
Be Proactive and Prepared:
- Clearly outline all necessary information in your Gig description and requirements.
- Initiate a mutual cancellation if a buyer is unresponsive.
Review Your Delivery Times:
- If you’re frequently busy, extend your delivery times or request an extension.
Use the Order Page to Resolve Issues:
- Ensure you have project requirements from the start.
- Use the order page to modify delivery dates or add extra services.
How to Increase Your Order Completion Rate
Handling Specific Cases:
- Additional Revisions Needed: Offer more revisions via the order page.
- Multiple Gigs Due: Extend the delivery date mutually with the buyer.
- Managing Multiple Gigs: Use the Availability feature to manage your workload.
Start Simple:
- Prioritize and complete the easiest orders quickly.
Give Extra Time for Bigger Projects:
- Start working on larger projects early.
- Communicate with the buyer if more time is needed.
How to Meet Your Deadlines
Master Time Management:
- Availability:
- Pause your Gig if you’re unable to work on it.
- Use the availability feature to inform buyers of your schedule.
- Set away times and add a note for buyers.
- The feature will deactivate itself when you’re available again.
- Limit your order intake if needed to avoid overbooking.
- Delivery:
- Plan your work realistically to ensure on-time delivery.
- Use the extend delivery date option if necessary.
- Avoid delivering incomplete work to meet deadlines, as this violates Efrelance’s Terms of Service.
Tips for New Sellers
If you're new and nervous about completing your first order, don't worry—there are resources to help you, such as the Forum and articles on avoiding cancellations.
Remember: Cancellations affect your performance, but they’re just one metric in your success score. Completing orders helps grow your business, and cancellations are rarely the best solution.
Learn more about Order Completion Rate and cancellations in our FAQs.