When it comes to being the best on Efrelance, connecting with your customers is pivotal to your success. In this article, you will find tips for connecting with your customers, managing your orders, tracking your performance, and general tips for success, along with FAQs we often receive. Additionally, you can access the free "Be a Successful Seller" course.
Tips: How to Best Connect with Your Customers on Efrelance
Win Customers Over with Rapid Replies
Being responsive to your customers not only creates a positive experience for them but also helps build a strong and positive reputation on Efrelance. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember, by responding promptly, you increase your opportunity to receive future business—use Efrelance's mobile app to respond to your messages anytime and from anywhere!
Use the Quick Response Feature
Found within your inbox and on the order page, Quick Responses—pre-written response templates—help you reply to buyers faster. You can also create your own unique responses. These are great to use when you are very busy.
To Use Quick Responses Within Your Inbox:
- Open the conversation with the buyer.
- Click on the lightning bolt icon on the lower panel.
- Either use one of the Quick Responses provided or create your own.
To Use Quick Responses Within the Order Page:
- Click on Orders.
- Once your order page has opened, click on the order you need to send a Quick Response.
- Scroll down the page and you will see "Use a Quick Response" just below the Deliver Now button.
- Either use one of the Quick Responses provided or create your own.
Keep Your Customers Updated During the Entire Process
When your buyer has placed the order's requirements, provide an update once you have received everything you need to get started. It's important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by buyers to instill confidence in the process.
Create Clarity Through a Structured Work Process
From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.
Deliver Quality Work
The delivery should always fulfill (or even better, exceed!) your customers' requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.
Deliver On Time
To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as an Efrelance seller. If you find yourself running short on time, be proactive and let your customer know ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers' expectations but to exceed them in every possible way!
Managing Your Orders
Once you've optimized your pricing and promoted your job, manage your orders and deliveries even better.
Use the Following Order Management Features:
Order Limit
If you find that you are receiving too many orders but don't have enough time to complete them, limit the number of orders you can receive for each job. For more, see Limiting Orders.
Delivery Extension
Delivering your service on time is a critical factor in giving your customers the best experience and you being a successful Efrelance seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.
Set Your Availability
The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.
Manage Your Orders Better: Tips
- For each order, make sure that all the communication with your customer takes place on the order page, including all messages and drafts. Only send the finalized work as a delivery.
- Follow up with the customer after delivering the order to ensure they have everything they need.
- Orders are automatically completed if the customer doesn't accept the delivery or request revisions within three days.
- The more active you are, the more exposure you get! Your job will be paused if you're not active for longer than 30 days, but don't worry, you can unpause it at any point from your job page.
Optimize
If your job does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages' pricing, the main image of your job, and the job title. Learn from the data and keep optimizing!
Tips for Success
FAQs
How can I improve my professionalism and further my freelancing career?
Learn from Efrelance, the online, on-demand platform using video, especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.
Do you have any tools that will help me run my freelance business?
Yes. With Efrelance Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And best of all, it’s free to download. For more information, visit Efrelance Workspace.
Free Course: Be a Successful Seller
Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?
It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Efrelance is leading the way for so many prolific, talented freelancers.
That’s why this course should be your number one choice when growing your business on Efrelance. Learn how Efrelance works, how to create your jobs the right way using killer descriptions, job images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your success. This course is based on the experience of top Efrelance sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.