Maximize your freelance business with our “Selling on Efrelance” support documentation. Discover how to create compelling service listings, set competitive prices, manage client communications, and deliver exceptional work. Our guides offer valuable tips and strategies to help you attract clients, secure projects, and build a successful freelance career on Efrelance. Start here to elevate your selling experience!

The Top Rated badge signifies that a freelancer has been recognized for delivering the highest quality of work and service.

Earning the Top Rated status has always been a sought-after achievement. However, the path to reaching the top tier on Efrelance hasn’t always been transparent. Our revamped level system now provides greater clarity, actionable insights, and a clear view of your progress.

Discover the advantages of Efrelance’s updated level system.

How to Achieve Top Rated Status

Every Top Rated freelancer is carefully reviewed and approved by Efrelance’s evaluation team.

To be considered for this review, you must meet the following criteria:
*Tip: Track your progress on your level overview page.*

Criteria to qualify for Top Rated review

Level                                                                                            2

Success score                                                                              9

Rating                                                                                          4.7

Response rate                                                                              80%

Orders                                                                                            30

Unique clients                                                                                15

Earnings                                                                                         $5,000

Note: Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Next, the evaluation team will review your eligibility for Top Rated status.
We are currently focusing on high-demand categories in need of more Top Rated freelancers.

Once your review is complete, you’ll receive an email with the team’s decision.

If Approved: Your new Top Rated status will be displayed on your dashboard and your level overview page.

If Not Approved: You’ll receive an email with detailed information, including the primary reason for the decision. You will remain at Level 2, but if your metrics continue to meet the criteria after 6 months, you’ll be eligible for another review.

Understanding the Top Rated Review Process

Our team conducts a comprehensive review based on the following four key pillars to determine your eligibility for Top Rated status. Here’s what we consider:

1. Professional Skills

• Your expertise and the quality of your work in relation to the services you offer.

2. Communication and Service

• Your responsiveness, ability to set clear expectations, and provision of a smooth and seamless client experience.

3. Professional Presence

• The structure of your Gigs and profile, including the use of features like an introductory video and a portfolio to showcase your skills and experience.

4. Compliance with Efrelance’s Policies

• Ensuring that your account activity adheres to our Terms of Service and Community Standards.

For more details on what makes a Top Rated freelancer, visit our comprehensive guide.

Maintaining Top Rated Status on Efrelance

To keep your Top Rated status on Efrelance, it’s essential to maintain the required performance metrics. If any of your metrics fall below the minimum standards, you’ll be given a 30-day grace period to make improvements. Successfully boosting your metrics within this timeframe will allow you to retain your Top Rated status. If improvements are not made, instead of an automatic downgrade, your account will undergo a review by our evaluation team to determine whether you should remain Top Rated.

In cases where the team decides on a downgrade, there is always a way to regain your Top Rated badge. After a 6-month waiting period, if your metrics meet the criteria, your status will be reviewed again, giving you a chance to reclaim your Top Rated status.

Review Process Timeline

Our comprehensive review process ensures that every qualified freelancer receives the recognition they deserve. We are dedicated to carefully assessing each review to ensure the Top Rated badge is awarded to freelancers who demonstrate the highest levels of quality and service.

Currently, the evaluation team is prioritizing high-demand categories that need more Top Rated freelancers. This approach helps freelancers in these categories gain more business opportunities.

Below, you’ll find a list of these high-demand categories, estimated decision timelines, and any additional requirements. This list is regularly updated to reflect changing demands.

For freelancers whose Gigs do not fall into the listed categories, we cannot provide an estimated review timeline. However, if your skills align with one of these categories, consider creating a Gig that showcases those skills to qualify for a prioritized review.

Please Note: Simply adding a Gig to one of the prioritized categories will not automatically qualify you for an expedited review. You must have at least 30 completed orders of approved Gigs in the listed category to be eligible.

Efrelance is a dynamic marketplace where your success is recognized and rewarded through a tiered level system. This system helps you track your progress and sets benchmarks for achieving higher status, which in turn can boost your visibility and credibility among buyers. Here’s a detailed look at the levels and the criteria you need to meet to achieve them.

Level 1 Seller

Achieving Level 1 status is the first milestone on Efrelance. It demonstrates your commitment and reliability as a freelancer. Here are the criteria you need to meet:

• Amount Earned: $200
• Star Rating: 4.7
• Completed Orders: 5
• Response Rate: 80%
• Unique Clients: 3

Tips to Achieve Level 1:

1. Deliver High-Quality Work: Ensure every project meets or exceeds your clients’ expectations to maintain a high star rating.
2. Communicate Effectively: Respond to client messages promptly to maintain a high response rate.
3. Attract Unique Clients: Focus on building a diverse client base by offering a variety of services or specializing in a niche.

Level 2 Seller

Reaching Level 2 status signifies that you are a seasoned freelancer on Efrelance. This level provides more visibility and trust among potential clients. To achieve Level 2, you need to meet the following criteria:

• Amount Earned: $1000
• Star Rating: 4.7
• Completed Orders: 10
• Response Rate: 80%
• Unique Clients: 5

Tips to Achieve Level 2:

1. Maintain Consistency: Continue delivering high-quality work and maintaining strong communication with your clients.
2. Expand Your Services: Offer more services or packages to attract new clients and increase your order volume.
3. Seek Feedback: Ask clients for reviews and constructive feedback to improve your services and maintain a high star rating.

Top Rated Seller

Becoming a Top Rated Seller is the pinnacle of success on Efrelance. This status is reserved for freelancers who consistently deliver exceptional work and demonstrate outstanding reliability. The criteria for achieving Top Rated status are:

• Amount Earned: $5000
• Star Rating: 4.7
• Completed Orders: 30
• Response Rate: 80%
• Unique Clients: 30

Tips to Achieve Top Rated Status:

1. Excel in Customer Service: Go above and beyond in your interactions with clients to foster long-term relationships and secure repeat business.
2. Optimize Your Workflow: Develop efficient workflows to manage multiple orders simultaneously without compromising quality.
3. Promote Your Services: Use social media and other marketing strategies to attract new clients and increase your visibility.

Maximizing Your Potential on Efrelance

1. Profile Optimization: Ensure your profile is complete with a professional photo, a compelling description, and a portfolio showcasing your best work.
2. Utilize Quick Responses: Use pre-written responses to handle common inquiries efficiently, allowing you to respond quickly and maintain a high response rate.
3. Regular Updates: Keep your profile and job listings updated with your latest skills, services, and achievements to attract new clients and retain existing ones.

FAQs

1. Do you have any tools that will help me run my freelance business?

• Yes, Efrelance Workspace allows you to easily send proposals, invoices, manage your time, and tasks. It’s free to download and use. Learn more with Efrelance Workspace.

2. How can I improve my professionalism and further my freelancing career?

• Enhance your skills with our online, on-demand video platform, tailored for freelancers. These courses, taught by top experts, include practical knowledge, exercises, and quizzes. Successfully passing a course adds a badge to your profile, showcasing your skills. Learn more with Learn from Efrelance.

By understanding and leveraging the level system on Efrelance, you can systematically work towards building a successful freelancing career. Each level you achieve not only enhances your credibility but also opens up more opportunities for growth and higher earnings. Start your journey today and reach new heights with Efrelance!

How to Start Selling on Efrelance Marketplace

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

Response Rate and Response Time FAQs for Efrelance Marketplace

We’ve received numerous inquiries from the Efrelance community regarding response times and rates. Here, we’ve compiled answers to the most frequently asked questions.

1. Why do we have the Response Rate Indicator?

The Response Rate Indicator serves several important purposes:

• Promotes Quicker Responses to Buyers: Ensuring buyers receive prompt responses enhances their experience on Efrelance, encouraging them to return for more orders.
• Helps You Grow Your Efrelance Business: It allows you to monitor and improve your responsiveness over time, aiding your business growth.

2. What’s the difference between response rate and response time?

• Response Rate: The percentage of initial responses to new messages that a seller sends within 24 hours.
• Response Time: The average time, in hours, it takes for a seller to respond to a new message in their inbox.

3. How does the response rate work?

The response rate measures the percentage of first responses sent within 24 hours over the last 90 days.

Example: If you received 10 new requests in your inbox over the past 90 days and responded to 9 within 24 hours, your response rate is 90%. Note: If the 10th message is responded to after 24 hours, your response rate remains at 90%, though timely responses are always recommended.

4. Is every Inbox message factored into my response rate?

The Response Rate Indicator tracks your first response to a new inbox message from a new buyer. Subsequent replies in the conversation are not tracked, but it’s important to continue the dialogue until it’s concluded.

5. I’m in the Red Zone. What do I do?

Improving your response rate is achievable by responding to new messages within 24 hours. Here are some tips:

• Set Up Quick Responses: This feature helps you reply to buyers faster.
• Adjust Delivery Times on Your Gigs: Extending delivery times can help manage inbox requests more effectively.

6. How often does the response rate change?

The response rate updates daily, reflecting the past 90 days.

7. Can automatic responses (Auto Reply) help or prevent my response rate from lowering?

No, automatic responses do not count as a response to the buyer’s message. They notify the buyer that you are looking into their message, but you must manually respond within 24 hours to avoid affecting your response rate. Your response time is also impacted by how long it takes to manually reply.

8. I’m in a time zone very far away from my buyers. Will this impact my response rate?

Working across different time zones may affect your response time, but not your response rate. You have a full 24 hours to respond to a message, regardless of time zone differences, ensuring your response rate remains unaffected.

9. When don’t I have to respond?

Certain messages do not impact your response rate:

• Spam and Solicitations: Reporting these messages as spam within 24 hours ensures they don’t count against you.
  • To Report Spam: Click “Report” next to the message.
  If you choose to respond to a message marked as spam by unmarking it, you must reply within 24 hours to maintain your response rate. Additionally, if you block a user, report their messages as spam to avoid affecting your response rate.

Your profile cover photo is an essential part of your presence on Efrelance. It’s one of the first things potential buyers see, and it sets the tone for your professional image. A well-crafted cover photo can help you stand out, attract more clients, and showcase your brand. In this guide, we’ll walk you through the best practices for creating an effective cover photo.

Why Your Cover Photo Matters

A cover photo enhances your profile by providing a visual representation of your brand and services. It’s an opportunity to make a strong first impression and communicate your professionalism. A great cover photo can:

• Attract Attention: Grab the attention of potential clients as soon as they visit your profile.
• Convey Professionalism: Show that you are serious about your freelancing business.
• Highlight Your Brand: Reinforce your personal or business brand with a consistent look and feel.

Best Practices for Creating Your Cover Photo

1. Use the Correct Dimensions

The recommended size for your Efrelance cover photo is 980×180 pixels. Ensuring that your cover photo fits these dimensions will make it look professional and prevent any unwanted cropping or stretching.

2. Keep It Simple and Clean

Your cover photo should be visually appealing but not cluttered. Use a clean design that highlights key elements of your brand. Avoid overcrowding the image with too much text or too many graphics.

3. Reflect Your Services

Use visuals that are relevant to the services you offer. For example, if you are a graphic designer, you might include a snippet of your design work. If you are a writer, you might feature elements like a typewriter or a stack of books.

4. Use High-Quality Images

Ensure that the images you use are high resolution and clear. Blurry or pixelated images can make your profile look unprofessional.

5. Consistent Branding

Incorporate your brand’s colors, fonts, and logo if you have one. Consistent branding across your profile helps build recognition and trust with potential clients.

6. Include a Tagline or Key Message

If space allows, include a short, compelling tagline that encapsulates what you do. This can provide context to potential buyers at a glance.

7. Follow Efrelance Guidelines

Ensure your cover photo complies with Efrelance’s community standards. Avoid using copyrighted material unless you own the rights, and ensure your image aligns with the platform’s policies.

How to Upload Your Cover Photo

Once you’ve created your cover photo, follow these steps to upload it to your Efrelance profile:

1. Log In to Your Seller Account Make sure you’re logged in to your Efrelance seller account.
2. Navigate to Your Profile Settings Click on your profile picture in the top right corner and select “Profile” from the dropdown menu.
3. Upload Your Cover Photo In the profile settings, find the section for the cover photo. Click on “Add Cover Photo” and upload your image (980×180 pixels). Adjust the positioning if necessary to ensure it looks perfect.
4. Save Changes Once you’re satisfied with how your cover photo looks, click “Save” to update your profile.

Tips for an Effective Cover Photo

1. Showcase Your Best Work

If possible, include samples of your best work or elements that represent the high quality of your services.

2. Stay Updated

Periodically update your cover photo to keep your profile fresh and reflective of any new skills, services, or branding changes.

3. Seek Feedback

Ask friends, colleagues, or fellow freelancers for feedback on your cover photo. They might provide insights you hadn’t considered.

4. Use Design Tools

Utilize graphic design tools like Canva, Adobe Spark, or Photoshop to create professional-looking cover photos easily.

Conclusion

Your profile cover photo on Efrelance is a powerful tool for making a lasting impression. By following these best practices and using the recommended dimensions (980×180 pixels), you can create a visually appealing and professional cover photo that enhances your profile and attracts more clients. Invest the time to craft a cover photo that truly represents your brand and showcases your professionalism.

Important: Optimize how customers see you by regularly updating your Efrelance seller profile.

Your freelancer profile is designed to highlight the person behind your professional skills. With bigger customers searching for expert freelance talent, your profile emphasizes the most important thing about your service: you.

Be sure to use our job image guidelines when adding images to your profile.

Setting Up Your Efrelance Seller Profile Note: If you don’t see the changes on your Efrelance profile immediately, don’t worry. The new features are being rolled out gradually and you’ll see them soon.

1. Add Your Profile Picture
This should take you ~3 mins
Personal Info > Profile Picture > Add Image

Establish credibility and show customers who you are with a clear and professional photo of yourself. If your profile represents an agency, you can use your company logo.

• Upload a professional portrait clearly showing your face.
• Recommended image size: 320×320
• Supported formats: JPG / PNG
• Maximum size: 3MB

For more information, read how to make your profile stand out and always ensure that you align with our Community Standards.

2. Add a One-Liner/Tagline
This should take you ~2 mins
My Profile > Tagline

Under your profile picture, provide a precise “one-liner” about your business, professional skills, and/or experience (70 character limit).

• Tip: Make sure that your spelling and grammar are perfect; keep it short, clear, and professional.

Examples: Expert Web Designer; iOS Software Engineering; Expert in Cinematic Editing; Lead Generation Specialist.

Don’t: Mention your personal email, website, or a link to a platform external to Efrelance.

3. Add Your Education
This should take you ~2 mins
My Profile > Education > Add New

Provide your educational details.

4. Provide Your Certifications
My Profile > Certification > Add New

List your certifications.

5. “About Me”/Description
This should take you ~5 mins
My Profile > Edit Description

Share a little about yourself with your buyers—your passions, experience, skills, and whatever else has significantly shaped your professional experience.

• Tip: Be specific about what you can bring to a project, team, and company. Highlight your current projects and elaborate on the types of projects you want to work on. Emphasize key accomplishments in your career.

Don’t:

• Mention irrelevant details.
• Share your personal email, website, or a link to a platform external to Efrelance.

6. Tag Your Most Relevant Skills
This should take you ~3 mins
My Profile > Skills > Add New

Tip: Keeping your skills up to date helps you get the jobs. Make sure to add and update your skills and routinely remove any outdated skills. Highlight your areas of specialty and expertise to help potential buyers find your service when they search the marketplace.

Don’t: Mention skills that don’t match your services.

7. Add Your Top Clients
This should take you ~5 mins
My Profile > Add A Client

Note: Currently, this feature is not available for all users. For users already accessing it, it will take a few days to reflect on your profile.

Tip: Add your most familiar customer one at a time, whose work samples you have permission to share in your portfolio.

Don’t: Mention companies’ names you haven’t worked with or use fake companies.

Build customer confidence by showing them the top brands you’ve worked for in the past. See exactly how to add your Top Clients.

8. Add Your Portfolio
This should take you ~15 mins
My Portfolio > Create Project > Upload Your First Project > Complete Details > Create New Project

Note: Currently, this feature is available for eligible sellers only.

• Recommended max size per image/video: 50MB
• Supported formats: JPEG; JPG; PNG; GIF; MP4; AVI
• Upload: 5-20 portfolio items to show variations of your skillset

Tip: Display your best work to represent your professional know-how, service proficiency, and unique skill set. Always highlight your best and most recent work.

Don’t: Emphasize dated works or mention your personal email, website, or add a link to a platform external to Efrelance. If your service is non-visual in nature, you can still use the portfolio to showcase your service. Example: SEO/Translation services.

Learn more about Using My Portfolio.

Job Images
This should take you about 3 mins

Use job images that stand out and describe your service the best to attract buyers and generate revenue.

• Recommended minimum image size: 720 x 405

When it comes to being the best on Efrelance, connecting with your customers is pivotal to your success. In this article, you will find tips for connecting with your customers, managing your orders, tracking your performance, and general tips for success, along with FAQs we often receive. Additionally, you can access the free “Be a Successful Seller” course.

Tips: How to Best Connect with Your Customers on Efrelance

Win Customers Over with Rapid Replies

Being responsive to your customers not only creates a positive experience for them but also helps build a strong and positive reputation on Efrelance. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember, by responding promptly, you increase your opportunity to receive future business—use Efrelance’s mobile app to respond to your messages anytime and from anywhere!

Use the Quick Response Feature

Found within your inbox and on the order page, Quick Responses—pre-written response templates—help you reply to buyers faster. You can also create your own unique responses. These are great to use when you are very busy.

To Use Quick Responses Within Your Inbox:

1. Open the conversation with the buyer.
2. Click on the lightning bolt icon on the lower panel.
3. Either use one of the Quick Responses provided or create your own.

To Use Quick Responses Within the Order Page:

1. Click on Orders.
2. Once your order page has opened, click on the order you need to send a Quick Response.
3. Scroll down the page and you will see “Use a Quick Response” just below the Deliver Now button.
4. Either use one of the Quick Responses provided or create your own.

Keep Your Customers Updated During the Entire Process

When your buyer has placed the order’s requirements, provide an update once you have received everything you need to get started. It’s important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by buyers to instill confidence in the process.

Create Clarity Through a Structured Work Process

From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.

Deliver Quality Work

The delivery should always fulfill (or even better, exceed!) your customers’ requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.

Deliver On Time

To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as an Efrelance seller. If you find yourself running short on time, be proactive and let your customer know ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers’ expectations but to exceed them in every possible way!

Managing Your Orders

Once you’ve optimized your pricing and promoted your job, manage your orders and deliveries even better.

Use the Following Order Management Features:

Order Limit

If you find that you are receiving too many orders but don’t have enough time to complete them, limit the number of orders you can receive for each job. For more, see Limiting Orders.

Delivery Extension

Delivering your service on time is a critical factor in giving your customers the best experience and you being a successful Efrelance seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.

Set Your Availability

The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.

Manage Your Orders Better: Tips

• For each order, make sure that all the communication with your customer takes place on the order page, including all messages and drafts. Only send the finalized work as a delivery.
• Follow up with the customer after delivering the order to ensure they have everything they need.
• Orders are automatically completed if the customer doesn’t accept the delivery or request revisions within three days.
• The more active you are, the more exposure you get! Your job will be paused if you’re not active for longer than 30 days, but don’t worry, you can unpause it at any point from your job page.

Optimize

If your job does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages’ pricing, the main image of your job, and the job title. Learn from the data and keep optimizing!

Tips for Success

FAQs

How can I improve my professionalism and further my freelancing career?

Learn from Efrelance, the online, on-demand platform using video, especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.

Do you have any tools that will help me run my freelance business?

Yes. With Efrelance Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And best of all, it’s free to download. For more information, visit Efrelance Workspace.

Free Course: Be a Successful Seller

Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?

It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Efrelance is leading the way for so many prolific, talented freelancers.

That’s why this course should be your number one choice when growing your business on Efrelance. Learn how Efrelance works, how to create your jobs the right way using killer descriptions, job images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your success. This course is based on the experience of top Efrelance sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.

Manage your Efrelance account with ease using our comprehensive support documentation. Learn how to set up, secure, and optimize your account, update personal information, configure notification settings, and more. Our guides provide step-by-step instructions to ensure you get the most out of your Efrelance experience, helping you stay organized and efficient. Start here to take full control of your freelance journey!

Navigate cancellations and refunds smoothly with our comprehensive support documentation. Learn about our policies, understand when cancellations are appropriate, and find out how refunds are processed. Whether you’re a freelancer or a client, our guides provide clear steps for initiating and handling cancellations and refunds, ensuring transparency and fairness for all parties involved. Get acquainted with our procedures to ensure a positive experience on Efrelance.

Explore the powerful tools and features available to sellers on Efrelance with our dedicated support documentation. Learn how to showcase your skills, attract clients, and manage projects effectively. From creating compelling service listings to utilizing communication tools and invoicing options, our guides empower you to maximize your earning potential and deliver exceptional results. Dive into our resources to unlock the full potential of your freelance business on Efrelance.

In the competitive world of freelancing, establishing trust and credibility is paramount. One powerful way to achieve this is by generating social proof for your work on Efrelance. Social proof refers to the positive influence created when people see others engaging with your services or products. Here’s how you can leverage social proof to increase trust and credibility with clients on Efrelance:

1. Client Testimonials: Encourage satisfied clients to leave reviews and testimonials about their experience working with you. These authentic endorsements serve as compelling evidence of your expertise and reliability.
2. Portfolio Showcase: Showcase your best work in a professional portfolio on Efrelance. High-quality visuals and detailed descriptions of your past projects can reassure clients of your capabilities and showcase your unique skills.
3. Project Ratings and Reviews: Request feedback from clients upon completion of each project. Positive ratings and reviews not only enhance your profile but also instill confidence in potential clients who are considering hiring you.
4. Case Studies: Share detailed case studies highlighting successful projects you’ve completed. Case studies provide valuable insights into your problem-solving skills, approach, and the tangible results you deliver, further solidifying your credibility.
5. Social Media Sharing: Share updates about your work and accomplishments on social media platforms. When potential clients see your active presence and engagement online, they are more likely to perceive you as a reputable and trustworthy freelancer.
6. Collaborate with Influencers: Partnering with influencers or industry experts to endorse your services can significantly boost your credibility. Their endorsement lends credibility and authority to your work, attracting more clients to your Efrelance profile.
7. Certifications and Awards: Display any relevant certifications, awards, or accolades you’ve received in your field. These accolades serve as tangible evidence of your expertise and dedication to your craft, enhancing your credibility as a freelancer.
8. Consistent Communication: Maintain open and transparent communication with clients throughout the project lifecycle. Promptly address any questions or concerns they may have, demonstrating your commitment to delivering exceptional service.

By implementing these strategies to generate social proof for your work on Efrelance, you can establish yourself as a trusted and reputable freelancer, attracting more clients and opportunities for success.

Are you looking to give your job listing the spotlight it deserves? Look no further! Efrelance offers an exclusive “Feature Job” option that puts your project directly in front of thousands of talented freelancers.

Why Feature Your Job?

1. Maximize Visibility:

Ensure your job stands out from the crowd by appearing prominently on Efrelance’s job listings. With increased visibility, you’ll attract more qualified freelancers to bid on your project.

2. Attract Top Talent:

Catch the eye of seasoned professionals and expert freelancers who actively seek out featured jobs. By highlighting your project, you signal to freelancers that you’re serious about finding the best talent.

3. Faster Hiring Process:

With more freelancers viewing and bidding on your job, you’ll expedite the hiring process. Choose from a pool of highly skilled candidates who are eager to take on your project.

4. Increased Competition:

A featured job garners more attention, creating healthy competition among freelancers vying for the opportunity to work with you. This competition often leads to better proposals and more competitive pricing.

5. Boost Confidence:

Showcase your commitment to quality by featuring your job. Freelancers are more likely to trust and engage with projects that have been highlighted, knowing they’re backed by serious clients.

How to Feature Your Job:

1. Create Your Job Listing: Start by crafting a detailed and engaging job description that accurately reflects your project requirements and expectations.
2. Choose the “Feature Job” Option: During the job creation process, select the “Feature Job” option to elevate your listing to premium status.
3. Review and Confirm: Review your job details and ensure everything is accurate before confirming your decision to feature your job.
4. Sit Back and Watch the Bids Roll In: Once your job is featured, sit back and watch as top freelancers flock to bid on your project, eager to impress you with their skills and expertise.

Don’t Miss Out on the Opportunity to Stand Out!

Feature your job today and experience the benefits of increased visibility, access to top talent, and a streamlined hiring process. With Efrelance’s “Feature Job” option, finding the perfect freelancer for your project has never been easier.

Subscription Tiers and Pricing:

• Free: Cost: $0.00
• Starter: Cost: $4.00
• Business: Cost: $2.00
• Professional: Cost: $3.00

Detailed Descriptions:

• Job Packages: A variety of bundled services offered under each subscription.
• Tips: Optional gratuities that clients can offer.
• Number of Extras Allowed: The maximum additional services or add-ons you can offer per job.
• Number of Extra Fast Deliveries Allowed: The maximum number of expedited delivery options you can provide.
• Number of Additional Revisions Allowed: The maximum number of additional revisions you can offer.
• Number of Multiple Jobs Allowed: The maximum number of simultaneous jobs you can handle.
• Number of Active Jobs Allowed: The maximum number of jobs you can keep active at any time.
• Number of Multiple Extras Allowed: The maximum number of multiple add-ons you can offer per job.
• Number of Multiple Videos Allowed: The maximum number of video add-ons you can provide per job.
• Minimum Price for Job Allowed: The lowest price point you can set for a job.
• Maximum Price for Job Allowed: The highest price point you can set for a job.
• Minimum Price for Extra Allowed: The lowest price point you can set for an add-on service.
• Maximum Price for Extra Allowed: The highest price point you can set for an add-on service.
• Minimum Price for Custom Extra Allowed: The lowest price point for a custom add-on service.
• Maximum Price for Custom Extra Allowed: The highest price point for a custom add-on service.
• Profile Label: The subscription level displayed on your profile, indicating your plan tier.

Discover exciting freelance opportunities and streamline your job search with our comprehensive support documentation. Learn how to navigate our platform to find relevant projects, submit compelling proposals, and secure rewarding gigs. Whether you’re a seasoned freelancer or just starting out, our guides offer valuable insights and tips to help you succeed in landing your next job on Efrelance. Start exploring to find your next professional challenge!

Efrelance provides a fantastic platform to showcase your freelance services, but to maximize your reach and attract more clients, promoting your jobs on social media is essential. Different social media platforms offer unique ways to connect with potential clients. Here’s how you can effectively promote your jobs on various social media channels.

Facebook

Why Facebook? Facebook is one of the largest social media platforms, offering vast opportunities to reach a diverse audience.

How to Promote on Facebook:

1. Create a Professional Page: Set up a dedicated business page for your freelance services. Regularly post updates about your jobs, success stories, and client testimonials.
2. Join Relevant Groups: Participate in groups related to your niche. Share valuable insights and occasionally promote your jobs, ensuring you follow group rules.
3. Use Facebook Ads: Invest in targeted ads to reach potential clients based on their interests, location, and behavior.

Twitter

Why Twitter? Twitter is great for sharing quick updates and engaging in real-time conversations with a wide audience.

How to Promote on Twitter:

1. Craft Engaging Tweets: Share updates about your latest jobs, industry news, and tips related to your services. Use relevant hashtags to increase visibility.
2. Engage with Followers: Respond to comments and retweet relevant content to build a community around your freelance business.
3. Twitter Ads: Utilize Twitter Ads to promote your tweets to a targeted audience, increasing your reach and potential client base.

LinkedIn

Why LinkedIn? LinkedIn is a professional networking platform, ideal for connecting with potential clients and showcasing your professional achievements.

How to Promote on LinkedIn:

1. Optimize Your Profile: Ensure your LinkedIn profile is complete with a professional photo, detailed experience, and a summary of your services.

2. Publish Articles: Write and share articles related to your expertise. This positions you as a thought leader in your field.

3. Join Professional Groups: Engage in LinkedIn groups related to your industry. Share your jobs and contribute to discussions to build credibility.

4. LinkedIn Ads: Use LinkedIn Ads to target professionals who might need your services.

Instagram

Why Instagram? Instagram is perfect for visually showcasing your work and connecting with a younger, creative audience.

How to Promote on Instagram:

1. Share Visual Content: Post high-quality images and videos of your completed jobs. Use Instagram Stories to give behind-the-scenes looks at your process.

2. Use Hashtags: Research and use relevant hashtags to increase the discoverability of your posts.

3. Collaborate with Influencers: Partner with influencers in your niche to reach a wider audience.

4. Instagram Ads: Utilize Instagram Ads to promote your jobs to targeted demographics.

Pinterest

Why Pinterest? Pinterest is a visual discovery platform, excellent for showcasing portfolios and attracting clients looking for creative services.

How to Promote on Pinterest:

1. Create Pin Boards: Organize your work into boards related to different services you offer. Ensure your pins link back to your Efrelance job pages.

2. Use Keywords: Optimize your pins with relevant keywords to improve searchability.

3. Promoted Pins: Invest in promoted pins to increase the visibility of your best work to a targeted audience.

TikTok

Why TikTok? TikTok is rapidly growing, offering a platform to share short, engaging videos that can go viral.

How to Promote on TikTok:

1. Create Short Videos: Share quick tips, success stories, or behind-the-scenes looks at your freelance jobs.

2. Use Trending Sounds and Hashtags: Increase your reach by participating in trends and using popular sounds and hashtags.

3. Engage with the Community: Respond to comments and collaborate with other creators to expand your audience.

YouTube

Why YouTube? YouTube is the go-to platform for video content, perfect for sharing detailed tutorials and showcasing your expertise.

How to Promote on YouTube:

1. Create Informative Videos: Post tutorials, client testimonials, and case studies of your jobs.

2. Optimize for Search: Use relevant keywords in your video titles, descriptions, and tags to improve discoverability.

3. Engage with Viewers: Respond to comments and encourage viewers to subscribe for more content related to your services.

Leveraging Social Media with Efrelance

By effectively utilizing these social media platforms, you can significantly boost the visibility of your jobs on Efrelance. Remember to:

1. Maintain Consistency: Regularly post updates and engage with your audience across all platforms.

2. Track Performance: Use analytics tools provided by each platform to monitor the performance of your posts and ads. Adjust your strategy based on what works best.

3. Link Back to Efrelance: Always include links to your Efrelance job pages in your social media profiles and posts to drive traffic and potential clients to your services.

Promoting your jobs on social media can greatly enhance your freelance career on Efrelance, helping you attract more clients and grow your business. Start leveraging these platforms today and watch your freelance success soar!

You can share your profile, which includes your jobs, customer reviews, and details.

To share your profile:

1. Log in and ensure you are on your seller account.
2. Click on Growth & Marketing and select Scale Your Business.
3. In the SHARE YOUR PROFILE section, copy the URL or click the social icons.

To share your job:

1. Go to My Business > Jobs.
2. In the drop-down box next to your job, select SHARE and then choose one of the social icons.

By following these steps, you can easily share your profile and job listings with potential clients.

Your portfolio is a powerful tool to attract and impress potential clients. Set yourself apart by showcasing your best work, professional expertise, service proficiency, and unique skills. When clients see the quality of work you can deliver, it builds a new level of trust, which is crucial for upselling your services.

If your service is non-visual, you can still use the portfolio to showcase your work. For services without creative samples, simply describe your work and list your relevant skills in any category (e.g., Writing & Translation, Admin Support, Web Development).

Add a Project to Your Portfolio

You can upload between 2-20 projects to demonstrate the range of your skillset.

To add a project:

1. Log in > Profile
2. Locate My Portfolio on the left-hand side > Add a project
3. Complete the details > Save & publish

How to Maximize Your Portfolio

Note: Ensure you have personally created every item in your portfolio and that you adhere to the marketplace’s Terms of Service.

Let’s explore how to make the most of your portfolio by including various project types, highlighting your skills, and using high-quality images.

Project Types

Use your portfolio to showcase complex projects you’ve delivered. These projects might be difficult to communicate through the job gallery or description alone.

We recommend that the portfolio projects you display should:

• Demonstrate your commitment to delivering quality services
• Highlight your best work and grab potential clients’ attention
• Showcase the high quality and value of your work, along with your unique skills

Expertise

Choose projects that accurately reflect your best skills and validate your professional specialty, as advertised in your job listings.

Images

First impressions are crucial in business, and visuals can convey powerful messages. When prospective clients view your portfolio, they make decisions quickly. Visually appealing portfolios are more likely to attract clicks and deeper engagement with your service offerings.

Organize Your Portfolio

Be strategic about the projects you display and their order. This varies by service category, but some common best practices across all categories include:

Quality Over Quantity

• Choose specific projects that best capture your specialization. Less is often more, so focus on displaying your best works, even if you can upload up to 20 projects.
• If your service does not rely on visuals, use creative methods to illustrate the requirements and positive impact of each project.

Emphasis on Up-to-Date Skills

• Keep your portfolio relevant by updating it with new projects and removing outdated ones. This shows your continuous ability to learn and stay current with technology.

Permission

• Obtain permission and written consent before displaying any work in your portfolio.

Tell Your Project’s Story

Your portfolio allows potential clients to see the work you’ve already done. Clients appreciate seeing examples before placing an order, so maintain an active portfolio for all your services.

Use your portfolio to tell your project’s story by focusing on:

Skill Diversity

• Present your various talents to potential clients by uploading 5-20 portfolio items to show the range of your skills.
• Example: If you offer services in the “Graphics & Design” category, include different options like poster designs, book covers, landing pages, and catalogs.

Dynamic Storytelling

• Your portfolio naturally tells a story. Show potential clients that your story is evolving, improving, and getting better over time.

By following these guidelines, you can create a compelling portfolio that highlights your skills, attracts potential clients, and ultimately helps you succeed in the freelance marketplace.

Expanding your presence on various platforms can help you reach a broader audience and grow your profile on Efrelance.

To scout platforms and increase your profile:

1. Research Popular Freelance Marketplaces: Identify other well-known freelance platforms where you can showcase your skills and services.
2. Join Professional Networks: Participate in professional groups and forums related to your industry to connect with potential clients and peers.
3. Engage on Social Media: Actively promote your Efrelance profile and jobs on social media channels like LinkedIn, Twitter, Facebook, and Instagram to attract more clients.
4. Utilize Job Boards: Post your services on relevant job boards and websites that cater to freelance professionals.
5. Attend Virtual Events and Webinars: Participate in online events, webinars, and workshops to network with industry leaders and showcase your expertise.

Promote Your Efrelance Profile:

1. Log in and ensure you are on your seller account.
2. Click on Growth & Marketing and select Scale Your Business.
3. In the SHARE YOUR PROFILE section, copy the URL or click the social icons to share directly on other platforms.

By scouting and utilizing multiple platforms, you can significantly increase your visibility, attract more clients, and grow your profile on Efrelance.

It’s essential for clients to see a sample of your work to gauge your professionalism and better understand the services you offer. Add a video to your job listing and use this opportunity to personally and creatively explain your service. Ensure you use a high-quality and original video that stands out.

Disclaimer: Only use images and content created or fully owned by you. Do not use copyrighted materials, or your job listing may be removed from the marketplace.

Job Video Requirements

Video & Animation Subcategories Requiring a Job Video:

• Animation for Kids
• App & Website Previews
• Book Trailers
• Game Trailers
• Live-Action Explainers
• Lyric & Music Videos
• Real Estate Promos
• Short Video Ads
• Spokesperson Videos
• Whiteboards
• Animated Explainers

Other Categories: While not mandatory, we recommend uploading a job video with audio. Your video can influence customers and motivate them to purchase your services.

Job Video Guidelines: Dos and Don’ts Follow our guidelines to ensure your job videos are high-quality and compliant with our policies. Recommendation: Mention that your services are offered exclusively on Fiverr.

Dos:

• Ensure your video meets these technical requirements:
  • Maximum length of 75 seconds (1 minute and 15 seconds total)
  • File size under 50 MB
  • Accepted formats: mp4 and AVI
  • Use “landscape” mode
• Keep your video concise and focused on the service you offer.
• If offering services in another language, write your job details in that language (in addition to English). Your video can also be in the other language, but specify the language in your job title (e.g., “I will create video ads in Spanish”).
• Ensure your video is clear and free from background noise. Position your microphone properly and use professional audio equipment for crisp audio and video quality.
• Use your own voice instead of computerized narration. If you use computerized narration, ensure it’s high quality and closely resembles your natural voice.

Don’ts:

• Do not include contact information in your job video.
• Avoid using the same video for multiple job listings. Customize each video for the specific service.
• Do not include URLs in your videos. If using a sample from your portfolio, replace contact information with placeholder details (e.g., “[email protected]” and “555-5555”).
• Do not use Fiverr seller badges, rating stars, or any other job details in your video. Seller metrics are not permanent and may change monthly.
• Avoid using copyrighted audio or watermarks that are not your own. Ensure you have the rights/permissions for all content used.
• Do not ask another seller to create samples of your work to showcase your talent. If your service is in the Video & Animation category, you must create your job video yourself.

Add a Job Video and Thumbnail

To add a job video to a new job listing:

1. Go to Create a New Job > Gallery tab.
2. Drag-and-drop your video file or browse for a file on your computer.
3. When a client searches the marketplace, the video you upload will appear as the job cover image.

Note: To adjust your video’s thumbnail, the video must be approved first.

To edit your job video’s thumbnail:

1. While in Job Edit mode > Gallery > Video > Edit.
2. Press Play > Pause the video on the desired frame > Set as preview > Close.

Master the art of order management on Efrelance with our comprehensive support documentation. Learn how to effectively track, organize, and fulfill your orders to ensure timely delivery and client satisfaction. From managing project milestones to handling revisions and resolving disputes, our guides provide step-by-step instructions and best practices to streamline your workflow and enhance your freelance experience. Dive into our resources to optimize your order management process and elevate your success on Efrelance.

Structured Gig requirements stand out as one of the most valuable tools for freelancers. The more detailed, straightforward, and organized these requirements are, the smoother your work process will be, leading to better results.

Advantages of Structured Requirements:

Setting Expectations:

• By asking for all necessary information upfront, both you and the customer can better understand what is expected from the order, thus setting clear expectations from the beginning.

Avoiding Misunderstandings:

• With submitted requirements, you can review them thoroughly and address any questions or clarifications with the customer promptly, minimizing the chances of misunderstandings later on.

Time Saving:

• Gathering all information beforehand saves time for both you and your customer. This prevents delays in delivery that could result from ongoing requests and questions during the order process.

Creating an Organized Work Process:

• Once all necessary information is collected and expectations are aligned, it’s recommended to create a detailed document outlining specific tasks, timelines, and regular updates on task status. This ensures a smooth work process for both you and your customer.

Enhancing Customer Experience:

Tips to Impress Your Customers:

• Thoroughly Review the Customer’s Brief: Ensure you understand the requirements fully.
• Express Gratitude and Seek Clarifications: Thank the customer for their order and ask any necessary follow-up questions.
• Clarify Initial Steps: Clearly explain what the first steps will include, such as creating a storyboard or mockup, and how initial plans or drafts will be shared for review and approval.
• Maintain Regular Updates: Keep the customer informed by providing updates every 2-3 days on the order’s progress via the order chat.

Structured Gig requirements not only streamline your workflow but also contribute to a positive buying experience, ultimately leading to increased customer satisfaction.

Delivering a Gig often brings a sense of accomplishment and satisfaction, knowing that you’ve completed a task and are about to be compensated. However, sometimes the hand-off process doesn’t go as smoothly as anticipated, particularly when a buyer does not accept their delivery.

Regardless of the reason, there are occasions when a buyer’s expectations may not align with the delivered work, leading to requests for significant revisions. In such situations, there are several solutions available, including the Resolution Center, designed to help you resolve issues with the buyer before involving Customer Support.

Here’s a step-by-step guide to navigate this process:

1. Stay Calm

It’s normal for buyers to request revisions, even if you’ve put considerable effort into your delivery. Remember, a revision request doesn’t necessarily reflect negatively on your work’s quality. Stay composed, and focus on maintaining professionalism while communicating clearly with the buyer.

2. Understand the Feedback

Take time to carefully read and understand the buyer’s feedback and revision requests. If necessary, seek clarification from the buyer to ensure you grasp their expectations accurately.

3. Clarify Scope and Effort

If the requested revisions fall outside the original Gig scope, politely explain this to the buyer. Break down the effort required for the requested changes and suggest revisions that align with the scope while addressing the buyer’s needs.

4. Deliver Revised Work

If you’re capable of making the requested revisions and understand the buyer’s expectations, proceed with revising the work. Use the “REDELIVER NOW” option to submit the modified work via the order page.

5. No Pressure

While maintaining high ratings is important, avoid pressuring the buyer regarding ratings, especially when addressing dissatisfaction or confusion. Focus on resolving the issue in a professional manner.

6. Last Resort: Resolution Center

If issues persist and cannot be resolved through direct communication, consider using the Resolution Center as a last resort. Here, you can seek assistance in resolving disputes or issues with the order.

If necessary, canceling an order through the Resolution Center may be considered. However, note that certain cancelations may not impact your seller completion rate. Familiarize yourself with the implications of order cancelations through resources like “All about Order Completion.”

For additional guidance and tips on effective communication and order management, consider exploring resources such as Communication Webinars or helpful tips on avoiding cancellations.

Once your Gig has been approved, you are officially eligible to start receiving orders! You can expect to receive a notification for each new order made by a buyer. Depending on your preferences in your account settings, you will receive a push notification and/or an email every time you receive an order.

To view an order:

1. Once you have successfully logged in, from the Selling menu, click Dashboard. On the top right-hand side of the page, you can see all your active orders.
2. To view the details of each order, click View. You will then see the order page. Here, you can see all the details relating to the order, including the order number, the buyer’s information, and history, the date, and time of the expected delivery, and so on.
3. If you would like to add a private note to the order, be sure to click on Add note. Here, you can write specific details or tasks related to the order.
4. In the Order Requirements section, click Show requirements to display the information you require from your buyers to start working on the order.
5. Using the message box, you can write to your buyer requesting additional information required or just to let them know that you are working on the order.

Note: You can view recent inbox conversations with the buyer from within the order page.

If you find yourself very busy or are unable to handle a large number of orders received, you have the option to set a limit on the number of orders you can receive. This will allow you to manage orders while continuing to provide your buyers with exceptional service.

To limit the number of orders in your queue:

1. Log in and, from the Selling menu, click on Gigs.
2. To set an order limit for yourself, click on the Gig’s title.
3. Beneath the GIG STATUS and GIG INFO, you will see the LIMIT ORDERS IN QUEUE feature. Click the toggle to activate the feature, it will turn green.
4. Set your Max orders in queue by typing in your preferred order limit number. Make sure to set the number of orders you can handle successfully.
5. Set the Keep the direct link active on your Gig. This will allow returning buyers, or anyone with a direct link to your Gig, to still be able to purchase your Gig. Click the toggle to activate the feature, it will turn green.

Notes: By using this feature, you can control the number of orders you can receive. Once the limit you set is reached, your Gig will temporarily be removed from Efrelance’s search, meaning that buyers will not see your gig when they look for the service. 

If you choose to disable this feature, your Gig will return to Efrelance search (approximately 15 minutes later).

Using this feature does not affect your ranking or ratings.

This feature does not prevent buyers from placing orders in previous custom offers. 

As a seller, you can manage your orders based on different tabs on your Manage orders page.
Learn more about the different types of order statuses with What does my order status mean?.

Manage your Orders

1. Log in > Right Click Profile> My Shopping> Orders.
2. This will open the Manage orders page with an overview of all your orders, from active orders to past orders.

3. Click on an order within the list to view the order details.

Manage order tabs

Note: The red clock showing the time when the delivery should be made is a helpful tool for sellers to track the time spent on an order. This is not an indicator of the status of the order. 

Revisions allow buyers the ability to reject a seller’s delivery and provide sellers with more time to include buyer feedback and any changes required—based on the delivered work.

Revisions are an optionalfeature that sellers may choose to offer their buyers.

Note: When sellers offer revisions on their Gig, they should be prepared to support the buyers’ requests.

What does “rejected” mean?

When a buyer requests revisions on an order, the order’s status is updated to Rejected.

This means that the buyer rejected the delivery, and the seller is now required to update the delivery to include the changes requested.

Note: This doesn’t mean that the seller is refusing to work on the revisions requested.

Learn more with What does my order status mean?

Tips to make your revisions more effective

To better understand how to provide revisions check out Revisions done right

When you create your Gig, you can offer source files as an extra. If a buyer purchases a source file Gig extra, you need to upload the source files when you deliver your order. If a buyer didn’t select the source file extra, you still have the option to upload source files when you deliver, and it will be offered for sale. We recommend that you upload the source files in every delivery.

Turning on the source file extra

1. When defining extras in your Gig > Mark the checkbox next to the Source File extra.
   Note: If a buyer purchases this Gig extra, you’ll see it on the order page.
2. Order page > Deliver your Order at the top/ Scroll down > Deliver Now
   If you’re not ready to deliver your work >  Save Draft
3. To attach your file >  Upload Work
4. To attach your source files > Upload Source FilesNote: You can upload files up to 5GB. 
5. In Describe What You’ve Done > Write a brief description of your delivery > Deliver WorkIf a buyer isn’t satisfied with the delivery or would like a modification, you’ll see the option to  Redeliver Now. On the order page > Deliver Modified Work.

When you receive an order, you can offer extra services to the buyer within the active order. For example, if you provide logo designs and a buyer ordered your basic service, you can write the buyer a message and offer extra services, such as a higher resolution file, additional revisions, or custom-made stationery.

To offer extras within an active order:

1. After you log in, from your selling menu, select the order, you wish to edit.
   Note: You can access your orders in several ways, such as within emails or notifications.
2. Scroll to the bottom of the order and, in the message box, explain the reason for offering extra services.
3. At the bottom of the message, click Offer more extras.
4. Within the list of extra services you provide in your Gig, select a service, the quantity, and how many days you’ll add to the delivery date.
5. If you would like to add a custom service not listed in your Gig, click Add custom extra and enter a description, the amount you charge, and how many days to deliver.
6. When finished, click Send.

Notes: 

• If the offer is accepted, the order duration will update accordingly.
• Keep in mind the days are added to the original delivery date, not the current date. 
• If the order was already delivered and the buyer purchases the custom extras, the order’s status will change back to “in progress,” meaning you have to meet the original delivery date again. 

The buyer will be notified and may choose to accept the offer and pay, decline the offer, or ask for changes. You can also withdraw the offer. You will be notified every time the status of the order has changed.

Navigate the process of hiring freelancers on Efrelance effortlessly with our user-friendly support documentation. Learn how to find the perfect talent for your project, evaluate proposals, and securely manage payments. From posting job listings to communicating with freelancers and managing project milestones, our guides offer valuable insights and tips to ensure a seamless experience. Get started today to find the right freelancer for your needs and bring your projects to life on Efrelance.

Here’s a guide on how to purchase an order with bank transfer on Efrelance after selecting a gig and completing other necessary steps:

1. Select Gig: Begin by browsing through the available gigs on Efrelance and choose the one that best fits your requirements.
2. Review Gig Details: Take the time to carefully review the gig details, including the service description, pricing, delivery time, and seller ratings.
3. Contact Seller (Optional): If you have any questions or specific requirements, you can contact the seller directly through the messaging system to discuss details before placing your order.
4. Place Order: Once you’re ready to proceed, click on the “Order Now” or “Buy Now” button to initiate the purchase.
5. Select Payment Method: During the checkout process, you’ll be prompted to select your preferred payment method. Choose “Bank Transfer” as your payment option.
6. Bank Transfer Details: Efrelance will provide you with the necessary bank transfer details, including the recipient’s name, account number, and bank routing information.
7. Initiate Bank Transfer: Use your online banking portal or visit your bank to initiate the bank transfer using the provided details. Ensure to include the reference or transaction ID provided by Efrelance in the transfer description.
8. Confirmation: After completing the transfer, wait for the confirmation from your bank. Bank transfers may take 2-3 business days to process .
9. Order Processing: Once Efrelance receives confirmation of the bank transfer, they will begin processing your order. You may receive a notification confirming the successful placement of your order.
10. Track Order Progress: Keep track of your order’s progress through your Efrelance dashboard. You can communicate with the seller and monitor the status of your order until it’s completed.
11. Order Completion: Once the seller delivers the completed work, review it carefully to ensure it meets your expectations. If satisfied, mark the order as complete to release payment to the seller.

By following these steps, you can successfully purchase an order with bank transfer on Efrelance after selecting a gig and completing other necessary steps.

To top up your account credit using bank transfer on Efrelance, follow these steps:

1. Initiate Transfer: Log in to your Efrelance account and navigate to the “Top Up” or “Add Funds” section.
2. Select Bank Transfer: Choose the amount you want to top up and click option for bank transfer as your preferred payment method.
3. Bank Details: Provide the necessary bank details provided by Efrelance for the transfer. This typically includes the recipient’s name, account number, and bank routing information.
4. Initiate Transfer: Initiate the bank transfer from your bank’s online banking portal or visit a local branch to make the transfer.
5. Include Reference: Ensure to include the reference or transaction ID provided by Efrelance in the transfer description or memo field. This helps Us identify and credit the transfer to your account accurately.
6. Confirmation: After completing the transfer, wait for the confirmation from your bank. Bank transfers may take 2-5 business days to process.
7. Verification: Once the transfer is processed, Efrelance will verify and credit the funds to your account. You may receive a notification confirming the successful top-up of your account credit.
8. Check Account Balance: Finally, log in to your Efrelance account to verify that the funds have been successfully credited to your account. Your account balance should reflect the top-up amount.

By following these steps, you can easily top up your account credit using bank transfer on Efrelance and continue to use the platform’s services for your projects and transactions.

Please note: It may take 3-5 business working days for bank transfers to be reflected in your account.

Therefore: If you prefer instant order. Pay with credit or debit card

Here’s a guide on how to increase your account credit as a buyer on the Efrelance platform:

1. Deposit Funds: Start by depositing funds into your Efrelance account. You can do this by navigating to your account settings or payment options and selecting the option to add funds. Choose the amount you wish to deposit and complete the transaction using your preferred payment method.

1. Bulk Purchases: Consider making bulk purchases or buying credits in larger quantities. Some platforms offer discounts or incentives for buying credits in bulk, allowing you to increase your account credit while saving money.
2. Promotional Offers: Keep an eye out for promotional offers or discounts provided by Efrelance. Occasionally, platforms offer bonuses or incentives for adding funds to your account during specific promotional periods. Take advantage of these offers to increase your account credit.
3. Earn Credits: Explore opportunities to earn credits through referral programs or participation in special campaigns. Some platforms offer rewards for referring new users or participating in promotional activities. By earning credits through these channels, you can boost your account credit without spending additional funds.
4. Payment Plans: Consider opting for payment plans or subscriptions offered by Efrelance. These plans may allow you to pay for services over time while still enjoying the benefits of increased account credit. Evaluate the terms and conditions of different payment plans to find one that suits your needs.
5. Utilize Credits Wisely: Once you’ve increased your account credit, make sure to utilize it wisely. Prioritize essential purchases or projects that align with your business goals. Monitor your account balance regularly to ensure you have sufficient credit for upcoming expenses.

By following these steps, you can effectively increase your account credit as a buyer on the Efrelance platform and enhance your purchasing power for various services and projects.

Please note: It may take 3-5 business working days for bank transfers to be reflected in your account.

Therefore: If you prefer instant order. Pay with credit or debit card

Manage your finances on Efrelance confidently with our comprehensive support documentation on payments and withdrawals. Learn how to securely process payments for services rendered, set up payment methods, and withdraw your earnings seamlessly. Whether you’re a freelancer awaiting payouts or a client making payments, our guides provide clear instructions and insights to ensure smooth transactions. Dive into our resources to optimize your financial management and make the most of your Efrelance experience.

How it Works

When buyers place orders, they pay Efrelance. Once the order is completed, the funds are credited to your account. The funds remain under a “pending” status clearing period depending on your seller level. This timeline ensures financial processing and buyer satisfaction. Once the funds are marked “cleared,” they become available for withdrawal.

Note: This does not apply to Logo Maker orders. To learn more about Logo Maker earnings and withdrawals, please refer to our article on Efrelance’s Logo Maker earnings tier model.

Things to Remember When Withdrawing Your Funds:

Processing Time:

• It can take up to 12 additional hours for the funds to appear as cleared.
• Top Rated, Seller Plus Premium sellers, and Pro sellers have a short-day clearing period.

Availability:

• Withdrawal options may vary depending on the seller’s country. For instance, some methods might not be available in certain regions.
• Withdrawals can only be made once every 24 hours.

Method Change:

• If you change your withdrawal method, there is a mandatory 24-hour waiting period before you can withdraw again.

Withdraw Your Earnings

You will only see the option to withdraw if you have money available in your balance.

1. Log in > Selling menu > Earnings.
2. Click the Withdraw balance button > Just one options to withdraw funds:
   • US Bank Transfer

Note: Certain options are only available to some sellers and/or locations.

Currency Considerations

Currency conversion fees apply and additional charges may be added by your bank or payment provider.

• If you withdraw in a currency other than USD, you’ll be asked to confirm the withdrawal currency and amount. This amount includes conversion fees, and as a result, the amount may appear to be less because it reflects the exact amount sent to your withdrawal account (non-USD)—after conversion fees have been applied.
• If you don’t want to withdraw in your local currency, you can update your currency settings via the confirmation window.

Note: Users in Malaysia cannot withdraw in their local currency due to local regulations.

If you currently receive funds in USD and would like to receive funds in EUR, GBP, AUD, CAD, or ILS, you’ll need to register again instead of connecting your payout method.

Withdraw Balance

The Withdraw Balance button can be accessed on the Earnings page. In the Available Funds section, you will see the amount available for you to withdraw and the Withdraw Balance button.

FAQs

When I set to use my local currency, my revenues don’t update. Why?

• All Efrelance Balances are derived from the US Dollar value, including your revenues. Although you may see your overall account balance (next to your Profile Picture) in your local currency, your Revenues page will always show the US Dollar amount, since the only currency within the Efrelance system is US Dollars.
• Remember: When viewing or withdrawing in your local currency, you may see daily changes due to exchange rate fluctuations and conversion fees. You always have the option to withdraw in USD.

What can I do if my withdrawals are failing?

• If you are withdrawing to a specific method, remember that some regions might have restrictions.
• Ensure your withdrawal account is verified and capable of receiving funds from Efrelance.
• Once you have resolved any issues with your withdrawal method, contact us again, and we will look into this further for you.

Note: Withdrawals are final and can’t be undone. We will not be able to refund or change this process once it has begun.

My withdrawal was refunded… where are my funds?

• All withdrawals are final and cannot be undone. If the funds were already refunded, we recommend reaching out to our Customer Support to check the status of your funds.

The Top Rated badge signifies that a freelancer has been recognized for delivering the highest quality of work and service.

Earning the Top Rated status has always been a sought-after achievement. However, the path to reaching the top tier on Efrelance hasn’t always been transparent. Our revamped level system now provides greater clarity, actionable insights, and a clear view of your progress.

Discover the advantages of Efrelance’s updated level system.

How to Achieve Top Rated Status

Every Top Rated freelancer is carefully reviewed and approved by Efrelance’s evaluation team.

To be considered for this review, you must meet the following criteria:
*Tip: Track your progress on your level overview page.*

Criteria to qualify for Top Rated review

Level                                                                                            2

Success score                                                                              9

Rating                                                                                          4.7

Response rate                                                                              80%

Orders                                                                                            30

Unique clients                                                                                15

Earnings                                                                                         $5,000

Note: Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Next, the evaluation team will review your eligibility for Top Rated status.
We are currently focusing on high-demand categories in need of more Top Rated freelancers.

Once your review is complete, you’ll receive an email with the team’s decision.

If Approved: Your new Top Rated status will be displayed on your dashboard and your level overview page.

If Not Approved: You’ll receive an email with detailed information, including the primary reason for the decision. You will remain at Level 2, but if your metrics continue to meet the criteria after 6 months, you’ll be eligible for another review.

Understanding the Top Rated Review Process

Our team conducts a comprehensive review based on the following four key pillars to determine your eligibility for Top Rated status. Here’s what we consider:

1. Professional Skills

• Your expertise and the quality of your work in relation to the services you offer.

2. Communication and Service

• Your responsiveness, ability to set clear expectations, and provision of a smooth and seamless client experience.

3. Professional Presence

• The structure of your Gigs and profile, including the use of features like an introductory video and a portfolio to showcase your skills and experience.

4. Compliance with Efrelance’s Policies

• Ensuring that your account activity adheres to our Terms of Service and Community Standards.

For more details on what makes a Top Rated freelancer, visit our comprehensive guide.

Maintaining Top Rated Status on Efrelance

To keep your Top Rated status on Efrelance, it’s essential to maintain the required performance metrics. If any of your metrics fall below the minimum standards, you’ll be given a 30-day grace period to make improvements. Successfully boosting your metrics within this timeframe will allow you to retain your Top Rated status. If improvements are not made, instead of an automatic downgrade, your account will undergo a review by our evaluation team to determine whether you should remain Top Rated.

In cases where the team decides on a downgrade, there is always a way to regain your Top Rated badge. After a 6-month waiting period, if your metrics meet the criteria, your status will be reviewed again, giving you a chance to reclaim your Top Rated status.

Review Process Timeline

Our comprehensive review process ensures that every qualified freelancer receives the recognition they deserve. We are dedicated to carefully assessing each review to ensure the Top Rated badge is awarded to freelancers who demonstrate the highest levels of quality and service.

Currently, the evaluation team is prioritizing high-demand categories that need more Top Rated freelancers. This approach helps freelancers in these categories gain more business opportunities.

Below, you’ll find a list of these high-demand categories, estimated decision timelines, and any additional requirements. This list is regularly updated to reflect changing demands.

For freelancers whose Gigs do not fall into the listed categories, we cannot provide an estimated review timeline. However, if your skills align with one of these categories, consider creating a Gig that showcases those skills to qualify for a prioritized review.

Please Note: Simply adding a Gig to one of the prioritized categories will not automatically qualify you for an expedited review. You must have at least 30 completed orders of approved Gigs in the listed category to be eligible.

Efrelance is a dynamic marketplace where your success is recognized and rewarded through a tiered level system. This system helps you track your progress and sets benchmarks for achieving higher status, which in turn can boost your visibility and credibility among buyers. Here’s a detailed look at the levels and the criteria you need to meet to achieve them.

Level 1 Seller

Achieving Level 1 status is the first milestone on Efrelance. It demonstrates your commitment and reliability as a freelancer. Here are the criteria you need to meet:

• Amount Earned: $200
• Star Rating: 4.7
• Completed Orders: 5
• Response Rate: 80%
• Unique Clients: 3

Tips to Achieve Level 1:

1. Deliver High-Quality Work: Ensure every project meets or exceeds your clients’ expectations to maintain a high star rating.
2. Communicate Effectively: Respond to client messages promptly to maintain a high response rate.
3. Attract Unique Clients: Focus on building a diverse client base by offering a variety of services or specializing in a niche.

Level 2 Seller

Reaching Level 2 status signifies that you are a seasoned freelancer on Efrelance. This level provides more visibility and trust among potential clients. To achieve Level 2, you need to meet the following criteria:

• Amount Earned: $1000
• Star Rating: 4.7
• Completed Orders: 10
• Response Rate: 80%
• Unique Clients: 5

Tips to Achieve Level 2:

1. Maintain Consistency: Continue delivering high-quality work and maintaining strong communication with your clients.
2. Expand Your Services: Offer more services or packages to attract new clients and increase your order volume.
3. Seek Feedback: Ask clients for reviews and constructive feedback to improve your services and maintain a high star rating.

Top Rated Seller

Becoming a Top Rated Seller is the pinnacle of success on Efrelance. This status is reserved for freelancers who consistently deliver exceptional work and demonstrate outstanding reliability. The criteria for achieving Top Rated status are:

• Amount Earned: $5000
• Star Rating: 4.7
• Completed Orders: 30
• Response Rate: 80%
• Unique Clients: 30

Tips to Achieve Top Rated Status:

1. Excel in Customer Service: Go above and beyond in your interactions with clients to foster long-term relationships and secure repeat business.
2. Optimize Your Workflow: Develop efficient workflows to manage multiple orders simultaneously without compromising quality.
3. Promote Your Services: Use social media and other marketing strategies to attract new clients and increase your visibility.

Maximizing Your Potential on Efrelance

1. Profile Optimization: Ensure your profile is complete with a professional photo, a compelling description, and a portfolio showcasing your best work.
2. Utilize Quick Responses: Use pre-written responses to handle common inquiries efficiently, allowing you to respond quickly and maintain a high response rate.
3. Regular Updates: Keep your profile and job listings updated with your latest skills, services, and achievements to attract new clients and retain existing ones.

FAQs

1. Do you have any tools that will help me run my freelance business?

• Yes, Efrelance Workspace allows you to easily send proposals, invoices, manage your time, and tasks. It’s free to download and use. Learn more with Efrelance Workspace.

2. How can I improve my professionalism and further my freelancing career?

• Enhance your skills with our online, on-demand video platform, tailored for freelancers. These courses, taught by top experts, include practical knowledge, exercises, and quizzes. Successfully passing a course adds a badge to your profile, showcasing your skills. Learn more with Learn from Efrelance.

By understanding and leveraging the level system on Efrelance, you can systematically work towards building a successful freelancing career. Each level you achieve not only enhances your credibility but also opens up more opportunities for growth and higher earnings. Start your journey today and reach new heights with Efrelance!

How to Start Selling on Efrelance Marketplace

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

Response Rate and Response Time FAQs for Efrelance Marketplace

We’ve received numerous inquiries from the Efrelance community regarding response times and rates. Here, we’ve compiled answers to the most frequently asked questions.

1. Why do we have the Response Rate Indicator?

The Response Rate Indicator serves several important purposes:

• Promotes Quicker Responses to Buyers: Ensuring buyers receive prompt responses enhances their experience on Efrelance, encouraging them to return for more orders.
• Helps You Grow Your Efrelance Business: It allows you to monitor and improve your responsiveness over time, aiding your business growth.

2. What’s the difference between response rate and response time?

• Response Rate: The percentage of initial responses to new messages that a seller sends within 24 hours.
• Response Time: The average time, in hours, it takes for a seller to respond to a new message in their inbox.

3. How does the response rate work?

The response rate measures the percentage of first responses sent within 24 hours over the last 90 days.

Example: If you received 10 new requests in your inbox over the past 90 days and responded to 9 within 24 hours, your response rate is 90%. Note: If the 10th message is responded to after 24 hours, your response rate remains at 90%, though timely responses are always recommended.

4. Is every Inbox message factored into my response rate?

The Response Rate Indicator tracks your first response to a new inbox message from a new buyer. Subsequent replies in the conversation are not tracked, but it’s important to continue the dialogue until it’s concluded.

5. I’m in the Red Zone. What do I do?

Improving your response rate is achievable by responding to new messages within 24 hours. Here are some tips:

• Set Up Quick Responses: This feature helps you reply to buyers faster.
• Adjust Delivery Times on Your Gigs: Extending delivery times can help manage inbox requests more effectively.

6. How often does the response rate change?

The response rate updates daily, reflecting the past 90 days.

7. Can automatic responses (Auto Reply) help or prevent my response rate from lowering?

No, automatic responses do not count as a response to the buyer’s message. They notify the buyer that you are looking into their message, but you must manually respond within 24 hours to avoid affecting your response rate. Your response time is also impacted by how long it takes to manually reply.

8. I’m in a time zone very far away from my buyers. Will this impact my response rate?

Working across different time zones may affect your response time, but not your response rate. You have a full 24 hours to respond to a message, regardless of time zone differences, ensuring your response rate remains unaffected.

9. When don’t I have to respond?

Certain messages do not impact your response rate:

• Spam and Solicitations: Reporting these messages as spam within 24 hours ensures they don’t count against you.
  • To Report Spam: Click “Report” next to the message.
  If you choose to respond to a message marked as spam by unmarking it, you must reply within 24 hours to maintain your response rate. Additionally, if you block a user, report their messages as spam to avoid affecting your response rate.

Your profile cover photo is an essential part of your presence on Efrelance. It’s one of the first things potential buyers see, and it sets the tone for your professional image. A well-crafted cover photo can help you stand out, attract more clients, and showcase your brand. In this guide, we’ll walk you through the best practices for creating an effective cover photo.

Why Your Cover Photo Matters

A cover photo enhances your profile by providing a visual representation of your brand and services. It’s an opportunity to make a strong first impression and communicate your professionalism. A great cover photo can:

• Attract Attention: Grab the attention of potential clients as soon as they visit your profile.
• Convey Professionalism: Show that you are serious about your freelancing business.
• Highlight Your Brand: Reinforce your personal or business brand with a consistent look and feel.

Best Practices for Creating Your Cover Photo

1. Use the Correct Dimensions

The recommended size for your Efrelance cover photo is 980×180 pixels. Ensuring that your cover photo fits these dimensions will make it look professional and prevent any unwanted cropping or stretching.

2. Keep It Simple and Clean

Your cover photo should be visually appealing but not cluttered. Use a clean design that highlights key elements of your brand. Avoid overcrowding the image with too much text or too many graphics.

3. Reflect Your Services

Use visuals that are relevant to the services you offer. For example, if you are a graphic designer, you might include a snippet of your design work. If you are a writer, you might feature elements like a typewriter or a stack of books.

4. Use High-Quality Images

Ensure that the images you use are high resolution and clear. Blurry or pixelated images can make your profile look unprofessional.

5. Consistent Branding

Incorporate your brand’s colors, fonts, and logo if you have one. Consistent branding across your profile helps build recognition and trust with potential clients.

6. Include a Tagline or Key Message

If space allows, include a short, compelling tagline that encapsulates what you do. This can provide context to potential buyers at a glance.

7. Follow Efrelance Guidelines

Ensure your cover photo complies with Efrelance’s community standards. Avoid using copyrighted material unless you own the rights, and ensure your image aligns with the platform’s policies.

How to Upload Your Cover Photo

Once you’ve created your cover photo, follow these steps to upload it to your Efrelance profile:

1. Log In to Your Seller Account Make sure you’re logged in to your Efrelance seller account.
2. Navigate to Your Profile Settings Click on your profile picture in the top right corner and select “Profile” from the dropdown menu.
3. Upload Your Cover Photo In the profile settings, find the section for the cover photo. Click on “Add Cover Photo” and upload your image (980×180 pixels). Adjust the positioning if necessary to ensure it looks perfect.
4. Save Changes Once you’re satisfied with how your cover photo looks, click “Save” to update your profile.

Tips for an Effective Cover Photo

1. Showcase Your Best Work

If possible, include samples of your best work or elements that represent the high quality of your services.

2. Stay Updated

Periodically update your cover photo to keep your profile fresh and reflective of any new skills, services, or branding changes.

3. Seek Feedback

Ask friends, colleagues, or fellow freelancers for feedback on your cover photo. They might provide insights you hadn’t considered.

4. Use Design Tools

Utilize graphic design tools like Canva, Adobe Spark, or Photoshop to create professional-looking cover photos easily.

Conclusion

Your profile cover photo on Efrelance is a powerful tool for making a lasting impression. By following these best practices and using the recommended dimensions (980×180 pixels), you can create a visually appealing and professional cover photo that enhances your profile and attracts more clients. Invest the time to craft a cover photo that truly represents your brand and showcases your professionalism.

Important: Optimize how customers see you by regularly updating your Efrelance seller profile.

Your freelancer profile is designed to highlight the person behind your professional skills. With bigger customers searching for expert freelance talent, your profile emphasizes the most important thing about your service: you.

Be sure to use our job image guidelines when adding images to your profile.

Setting Up Your Efrelance Seller Profile Note: If you don’t see the changes on your Efrelance profile immediately, don’t worry. The new features are being rolled out gradually and you’ll see them soon.

1. Add Your Profile Picture
This should take you ~3 mins
Personal Info > Profile Picture > Add Image

Establish credibility and show customers who you are with a clear and professional photo of yourself. If your profile represents an agency, you can use your company logo.

• Upload a professional portrait clearly showing your face.
• Recommended image size: 320×320
• Supported formats: JPG / PNG
• Maximum size: 3MB

For more information, read how to make your profile stand out and always ensure that you align with our Community Standards.

2. Add a One-Liner/Tagline
This should take you ~2 mins
My Profile > Tagline

Under your profile picture, provide a precise “one-liner” about your business, professional skills, and/or experience (70 character limit).

• Tip: Make sure that your spelling and grammar are perfect; keep it short, clear, and professional.

Examples: Expert Web Designer; iOS Software Engineering; Expert in Cinematic Editing; Lead Generation Specialist.

Don’t: Mention your personal email, website, or a link to a platform external to Efrelance.

3. Add Your Education
This should take you ~2 mins
My Profile > Education > Add New

Provide your educational details.

4. Provide Your Certifications
My Profile > Certification > Add New

List your certifications.

5. “About Me”/Description
This should take you ~5 mins
My Profile > Edit Description

Share a little about yourself with your buyers—your passions, experience, skills, and whatever else has significantly shaped your professional experience.

• Tip: Be specific about what you can bring to a project, team, and company. Highlight your current projects and elaborate on the types of projects you want to work on. Emphasize key accomplishments in your career.

Don’t:

• Mention irrelevant details.
• Share your personal email, website, or a link to a platform external to Efrelance.

6. Tag Your Most Relevant Skills
This should take you ~3 mins
My Profile > Skills > Add New

Tip: Keeping your skills up to date helps you get the jobs. Make sure to add and update your skills and routinely remove any outdated skills. Highlight your areas of specialty and expertise to help potential buyers find your service when they search the marketplace.

Don’t: Mention skills that don’t match your services.

7. Add Your Top Clients
This should take you ~5 mins
My Profile > Add A Client

Note: Currently, this feature is not available for all users. For users already accessing it, it will take a few days to reflect on your profile.

Tip: Add your most familiar customer one at a time, whose work samples you have permission to share in your portfolio.

Don’t: Mention companies’ names you haven’t worked with or use fake companies.

Build customer confidence by showing them the top brands you’ve worked for in the past. See exactly how to add your Top Clients.

8. Add Your Portfolio
This should take you ~15 mins
My Portfolio > Create Project > Upload Your First Project > Complete Details > Create New Project

Note: Currently, this feature is available for eligible sellers only.

• Recommended max size per image/video: 50MB
• Supported formats: JPEG; JPG; PNG; GIF; MP4; AVI
• Upload: 5-20 portfolio items to show variations of your skillset

Tip: Display your best work to represent your professional know-how, service proficiency, and unique skill set. Always highlight your best and most recent work.

Don’t: Emphasize dated works or mention your personal email, website, or add a link to a platform external to Efrelance. If your service is non-visual in nature, you can still use the portfolio to showcase your service. Example: SEO/Translation services.

Learn more about Using My Portfolio.

Job Images
This should take you about 3 mins

Use job images that stand out and describe your service the best to attract buyers and generate revenue.

• Recommended minimum image size: 720 x 405

When it comes to being the best on Efrelance, connecting with your customers is pivotal to your success. In this article, you will find tips for connecting with your customers, managing your orders, tracking your performance, and general tips for success, along with FAQs we often receive. Additionally, you can access the free “Be a Successful Seller” course.

Tips: How to Best Connect with Your Customers on Efrelance

Win Customers Over with Rapid Replies

Being responsive to your customers not only creates a positive experience for them but also helps build a strong and positive reputation on Efrelance. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember, by responding promptly, you increase your opportunity to receive future business—use Efrelance’s mobile app to respond to your messages anytime and from anywhere!

Use the Quick Response Feature

Found within your inbox and on the order page, Quick Responses—pre-written response templates—help you reply to buyers faster. You can also create your own unique responses. These are great to use when you are very busy.

To Use Quick Responses Within Your Inbox:

1. Open the conversation with the buyer.
2. Click on the lightning bolt icon on the lower panel.
3. Either use one of the Quick Responses provided or create your own.

To Use Quick Responses Within the Order Page:

1. Click on Orders.
2. Once your order page has opened, click on the order you need to send a Quick Response.
3. Scroll down the page and you will see “Use a Quick Response” just below the Deliver Now button.
4. Either use one of the Quick Responses provided or create your own.

Keep Your Customers Updated During the Entire Process

When your buyer has placed the order’s requirements, provide an update once you have received everything you need to get started. It’s important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by buyers to instill confidence in the process.

Create Clarity Through a Structured Work Process

From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.

Deliver Quality Work

The delivery should always fulfill (or even better, exceed!) your customers’ requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.

Deliver On Time

To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as an Efrelance seller. If you find yourself running short on time, be proactive and let your customer know ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers’ expectations but to exceed them in every possible way!

Managing Your Orders

Once you’ve optimized your pricing and promoted your job, manage your orders and deliveries even better.

Use the Following Order Management Features:

Order Limit

If you find that you are receiving too many orders but don’t have enough time to complete them, limit the number of orders you can receive for each job. For more, see Limiting Orders.

Delivery Extension

Delivering your service on time is a critical factor in giving your customers the best experience and you being a successful Efrelance seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.

Set Your Availability

The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.

Manage Your Orders Better: Tips

• For each order, make sure that all the communication with your customer takes place on the order page, including all messages and drafts. Only send the finalized work as a delivery.
• Follow up with the customer after delivering the order to ensure they have everything they need.
• Orders are automatically completed if the customer doesn’t accept the delivery or request revisions within three days.
• The more active you are, the more exposure you get! Your job will be paused if you’re not active for longer than 30 days, but don’t worry, you can unpause it at any point from your job page.

Optimize

If your job does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages’ pricing, the main image of your job, and the job title. Learn from the data and keep optimizing!

Tips for Success

FAQs

How can I improve my professionalism and further my freelancing career?

Learn from Efrelance, the online, on-demand platform using video, especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.

Do you have any tools that will help me run my freelance business?

Yes. With Efrelance Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And best of all, it’s free to download. For more information, visit Efrelance Workspace.

Free Course: Be a Successful Seller

Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?

It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Efrelance is leading the way for so many prolific, talented freelancers.

That’s why this course should be your number one choice when growing your business on Efrelance. Learn how Efrelance works, how to create your jobs the right way using killer descriptions, job images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your success. This course is based on the experience of top Efrelance sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.