eFrelance Support

Welcome to Efrelance Marketplace Support Docs! Here you’ll find comprehensive guides, FAQs, and troubleshooting tips to help you navigate and make the most of our platform. Whether you’re a freelancer or a client, our documentation covers everything from account setup and project management to payment processing and dispute resolution. Explore step-by-step instructions, best practices, and detailed explanations to ensure a smooth and productive experience on Efrelance. Your success is our priority—let’s get started!

Selling on Efrelance

Maximize your freelance business with our “Selling on Efrelance” support documentation. Discover how to create compelling service listings, set competitive prices, manage client communications, and deliver exceptional work. Our guides offer valuable tips and strategies to help you attract clients, secure projects, and build a successful freelance career on Efrelance. Start here to elevate your selling experience!

Level 1 Seller

The Level 1 badge distinguishes freelancers who have achieved a certain level of proficiency and service quality on Efrelance.

While reaching Level 1 status has been a notable achievement, understanding the process to attain this status has not always been straightforward. Our new level system aims to provide greater transparency, actionable insights, and a clear roadmap for your progression.

Learn more about the benefits of Efrelance’s new level system.

How to Achieve Level 1 Status

All Level 1 sellers undergo a thorough evaluation by Efrelance’s assessment team.

To qualify for this evaluation, you must meet the following criteria:

  • Amount earned: $200
  • Star rating: 4.7
  • Completed orders: 5
  • Response rate: 80%
  • Unique clients: 3

Tip: Keep track of your progress on your level overview page.

Criteria for Level 1 Review

Once you meet the prerequisites, the evaluation team will review your eligibility for Level 1 status.

Please note that some categories may have additional prerequisites or mandatory skill tests before progressing to a review.

After the review, you will receive an email notifying you of the team’s decision.

If approved, you will see your new Level 1 status on your dashboard and level overview page.

If not approved, you’ll receive an email with details on the primary reasons for the decision. You will remain at your current level, and if your metrics still qualify in 6 months, you’ll be eligible for another review.

Structure of the Level 1 Review

In assessing your eligibility for Level 1, the evaluation team considers four key pillars:

  1. Professional Skills: Your proficiency and the quality of your services in relation to the scope provided.
  2. Communication and Service: Your responsiveness and ability to provide a smooth client experience.
  3. Professional Presence: The structure of your jobs and profile, and your use of features to enhance your presence.
  4. Compliance with Efrelance’s Policies: Verification that your account activity complies with our Terms of Service and Community Standards.

Maintaining Level 1 Status

Level 1 sellers must maintain the required metrics to retain their status. Falling below the minimum requirements triggers a 30-day grace period. If you improve your metrics during this period, you’ll retain your Level 1 status. However, failure to improve will prompt a review by the evaluation team to determine your continued eligibility.

If demoted, there’s always a path back to Level 1! After a 6-month waiting period, if your metrics still qualify, you’ll undergo another evaluation to reclaim your Level 1 badge.

Expected Time Frame for Review

The evaluation process ensures that deserving freelancers receive the recognition they deserve. Our team is committed to providing equal attention to each review and awarding the Level 1 badge to freelancers who exhibit the highest level of quality and service.

Currently, our focus is on high-demand categories in need of more Level 1 sellers. Below is a list of these categories, along with estimated decision time frames and any additional requirements:

[Categories and estimated time frames for decision]

Current high-demand categories

CategorySubcategory NameEstimated Time Frame (Days)
Programming & TechSoftware Development80
Programming & TechMobile App Development80
Programming & TechGame Development50
Programming & TechAI Development50
Programming & TechDevOps & Cloud50
Programming & TechWebsite Maintenance80
DataData Analytics50
DataData Science & ML50
DataData Visualization50
DataData Engineering35
Graphics & DesignIllustration50
Graphics & DesignCharacter Modeling40
Graphics & DesignWebsite Design40
Graphics & DesignPresentation Design40
Graphics & DesignFashion Design40
Graphics & DesignUX Design40
Graphics & DesignAI Artists40
Graphics & DesignLandscape Design40
Graphics & DesignChildren’s Book Illustration40
Graphics & DesignBrand Style Guides40
Graphics & DesignApp Design40
Graphics & DesignGraphics for Streamers40
Graphics & DesignPackaging & Label Design40
Graphics & DesignBrochure Design40
BusinessFinancial Consulting40
BusinessLegal Consulting40
BusinessAI Consulting40
BusinessPresentations60
Writing & TranslationTechnical Writing40
Writing & TranslationGrant Writing40
Writing & TranslationeLearning Content Development40
Writing & TranslationResume Writing60
Writing & TranslationBook Editing60
Digital MarketingE-Commerce Marketing40
Digital MarketingSearch Engine Marketing (SEM)40
Digital MarketingEmail Marketing40
Digital MarketingWeb Analytics40
Digital MarketingSearch Engine Optimization (SEO)90
LifestyleLife Coaching60
LifestyleFitness60
Music & AudioSingers & Vocalists60
Music & AudioMixing & Mastering60
Music & AudioPodcast Production40
Music & AudioAudio Editing40
Music & AudioSound Design40
Music & AudioMusic Producers40
Music & AudioSession Musicians40
Music & AudioComposers40
Video & AnimationUGC Videos40
Video & AnimationSocial Media Videos40
Video & Animation3D Product Animation40
Video & AnimationAnimated Explainers60
PhotographyProduct Photographers60
PhotographyLifestyle & Fashion Photographers60
PhotographyFood Photographers60
PhotographyScenic Photographers60
PhotographyPhoto Preset Creation60

*Please note that these are estimates and are subject to change based on the number of freelancers in the queue.

Please note: Simply adding a job to a listed category does not guarantee a prioritized review. You must have at least 20 completed orders of approved jobs in one of the listed categories to be eligible.

Top Rated

The Top Rated badge signifies that a freelancer has been recognized for delivering the highest quality of work and service.

Earning the Top Rated status has always been a sought-after achievement. However, the path to reaching the top tier on Efrelance hasn’t always been transparent. Our revamped level system now provides greater clarity, actionable insights, and a clear view of your progress.

Discover the advantages of Efrelance’s updated level system.

How to Achieve Top Rated Status

Every Top Rated freelancer is carefully reviewed and approved by Efrelance’s evaluation team.

To be considered for this review, you must meet the following criteria:
*Tip: Track your progress on your level overview page.*

Criteria to qualify for Top Rated review


Level                                                                                            2


Success score                                                                              9


Rating                                                                                          4.7


Response rate                                                                              80%


Orders                                                                                            30


Unique clients                                                                                15


Earnings                                                                                         $5,000

Note: Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Next, the evaluation team will review your eligibility for Top Rated status.
We are currently focusing on high-demand categories in need of more Top Rated freelancers.

Once your review is complete, you’ll receive an email with the team’s decision.

If Approved: Your new Top Rated status will be displayed on your dashboard and your level overview page.

If Not Approved: You’ll receive an email with detailed information, including the primary reason for the decision. You will remain at Level 2, but if your metrics continue to meet the criteria after 6 months, you’ll be eligible for another review.

Understanding the Top Rated Review Process

Our team conducts a comprehensive review based on the following four key pillars to determine your eligibility for Top Rated status. Here’s what we consider:

1. Professional Skills

  • Your expertise and the quality of your work in relation to the services you offer.

2. Communication and Service

  • Your responsiveness, ability to set clear expectations, and provision of a smooth and seamless client experience.

3. Professional Presence

  • The structure of your Gigs and profile, including the use of features like an introductory video and a portfolio to showcase your skills and experience.

4. Compliance with Efrelance’s Policies

  • Ensuring that your account activity adheres to our Terms of Service and Community Standards.

For more details on what makes a Top Rated freelancer, visit our comprehensive guide.

Maintaining Top Rated Status on Efrelance

To keep your Top Rated status on Efrelance, it’s essential to maintain the required performance metrics. If any of your metrics fall below the minimum standards, you’ll be given a 30-day grace period to make improvements. Successfully boosting your metrics within this timeframe will allow you to retain your Top Rated status. If improvements are not made, instead of an automatic downgrade, your account will undergo a review by our evaluation team to determine whether you should remain Top Rated.

In cases where the team decides on a downgrade, there is always a way to regain your Top Rated badge. After a 6-month waiting period, if your metrics meet the criteria, your status will be reviewed again, giving you a chance to reclaim your Top Rated status.

Review Process Timeline

Our comprehensive review process ensures that every qualified freelancer receives the recognition they deserve. We are dedicated to carefully assessing each review to ensure the Top Rated badge is awarded to freelancers who demonstrate the highest levels of quality and service.

Currently, the evaluation team is prioritizing high-demand categories that need more Top Rated freelancers. This approach helps freelancers in these categories gain more business opportunities.

Below, you’ll find a list of these high-demand categories, estimated decision timelines, and any additional requirements. This list is regularly updated to reflect changing demands.

For freelancers whose Gigs do not fall into the listed categories, we cannot provide an estimated review timeline. However, if your skills align with one of these categories, consider creating a Gig that showcases those skills to qualify for a prioritized review.

Please Note: Simply adding a Gig to one of the prioritized categories will not automatically qualify you for an expedited review. You must have at least 30 completed orders of approved Gigs in the listed category to be eligible.

Understanding the Level System and How to Achieve Them on Efrelance

Efrelance is a dynamic marketplace where your success is recognized and rewarded through a tiered level system. This system helps you track your progress and sets benchmarks for achieving higher status, which in turn can boost your visibility and credibility among buyers. Here’s a detailed look at the levels and the criteria you need to meet to achieve them.

Level 1 Seller

Achieving Level 1 status is the first milestone on Efrelance. It demonstrates your commitment and reliability as a freelancer. Here are the criteria you need to meet:

  • Amount Earned: $200
  • Star Rating: 4.7
  • Completed Orders: 5
  • Response Rate: 80%
  • Unique Clients: 3

Tips to Achieve Level 1:

  1. Deliver High-Quality Work: Ensure every project meets or exceeds your clients’ expectations to maintain a high star rating.
  2. Communicate Effectively: Respond to client messages promptly to maintain a high response rate.
  3. Attract Unique Clients: Focus on building a diverse client base by offering a variety of services or specializing in a niche.

Level 2 Seller

Reaching Level 2 status signifies that you are a seasoned freelancer on Efrelance. This level provides more visibility and trust among potential clients. To achieve Level 2, you need to meet the following criteria:

  • Amount Earned: $1000
  • Star Rating: 4.7
  • Completed Orders: 10
  • Response Rate: 80%
  • Unique Clients: 5

Tips to Achieve Level 2:

  1. Maintain Consistency: Continue delivering high-quality work and maintaining strong communication with your clients.
  2. Expand Your Services: Offer more services or packages to attract new clients and increase your order volume.
  3. Seek Feedback: Ask clients for reviews and constructive feedback to improve your services and maintain a high star rating.

Top Rated Seller

Becoming a Top Rated Seller is the pinnacle of success on Efrelance. This status is reserved for freelancers who consistently deliver exceptional work and demonstrate outstanding reliability. The criteria for achieving Top Rated status are:

  • Amount Earned: $5000
  • Star Rating: 4.7
  • Completed Orders: 30
  • Response Rate: 80%
  • Unique Clients: 30

Tips to Achieve Top Rated Status:

  1. Excel in Customer Service: Go above and beyond in your interactions with clients to foster long-term relationships and secure repeat business.
  2. Optimize Your Workflow: Develop efficient workflows to manage multiple orders simultaneously without compromising quality.
  3. Promote Your Services: Use social media and other marketing strategies to attract new clients and increase your visibility.

Maximizing Your Potential on Efrelance

  1. Profile Optimization: Ensure your profile is complete with a professional photo, a compelling description, and a portfolio showcasing your best work.
  2. Utilize Quick Responses: Use pre-written responses to handle common inquiries efficiently, allowing you to respond quickly and maintain a high response rate.
  3. Regular Updates: Keep your profile and job listings updated with your latest skills, services, and achievements to attract new clients and retain existing ones.

FAQs

1. Do you have any tools that will help me run my freelance business?

  • Yes, Efrelance Workspace allows you to easily send proposals, invoices, manage your time, and tasks. It’s free to download and use. Learn more with Efrelance Workspace.

2. How can I improve my professionalism and further my freelancing career?

  • Enhance your skills with our online, on-demand video platform, tailored for freelancers. These courses, taught by top experts, include practical knowledge, exercises, and quizzes. Successfully passing a course adds a badge to your profile, showcasing your skills. Learn more with Learn from Efrelance.

By understanding and leveraging the level system on Efrelance, you can systematically work towards building a successful freelancing career. Each level you achieve not only enhances your credibility but also opens up more opportunities for growth and higher earnings. Start your journey today and reach new heights with Efrelance!

How To Start Selling On Efrelance

How to Start Selling on Efrelance Marketplace

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

How to start selling on Efrelance

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

Improve your responsiveness

Response Rate and Response Time FAQs for Efrelance Marketplace

We’ve received numerous inquiries from the Efrelance community regarding response times and rates. Here, we’ve compiled answers to the most frequently asked questions.

1. Why do we have the Response Rate Indicator?

The Response Rate Indicator serves several important purposes:

  • Promotes Quicker Responses to Buyers: Ensuring buyers receive prompt responses enhances their experience on Efrelance, encouraging them to return for more orders.
  • Helps You Grow Your Efrelance Business: It allows you to monitor and improve your responsiveness over time, aiding your business growth.

2. What’s the difference between response rate and response time?

  • Response Rate: The percentage of initial responses to new messages that a seller sends within 24 hours.
  • Response Time: The average time, in hours, it takes for a seller to respond to a new message in their inbox.

3. How does the response rate work?

The response rate measures the percentage of first responses sent within 24 hours over the last 90 days.

Example: If you received 10 new requests in your inbox over the past 90 days and responded to 9 within 24 hours, your response rate is 90%. Note: If the 10th message is responded to after 24 hours, your response rate remains at 90%, though timely responses are always recommended.

4. Is every Inbox message factored into my response rate?

The Response Rate Indicator tracks your first response to a new inbox message from a new buyer. Subsequent replies in the conversation are not tracked, but it’s important to continue the dialogue until it’s concluded.

5. I’m in the Red Zone. What do I do?

Improving your response rate is achievable by responding to new messages within 24 hours. Here are some tips:

  • Set Up Quick Responses: This feature helps you reply to buyers faster.
  • Adjust Delivery Times on Your Gigs: Extending delivery times can help manage inbox requests more effectively.

6. How often does the response rate change?

The response rate updates daily, reflecting the past 90 days.

7. Can automatic responses (Auto Reply) help or prevent my response rate from lowering?

No, automatic responses do not count as a response to the buyer’s message. They notify the buyer that you are looking into their message, but you must manually respond within 24 hours to avoid affecting your response rate. Your response time is also impacted by how long it takes to manually reply.

8. I’m in a time zone very far away from my buyers. Will this impact my response rate?

Working across different time zones may affect your response time, but not your response rate. You have a full 24 hours to respond to a message, regardless of time zone differences, ensuring your response rate remains unaffected.

9. When don’t I have to respond?

Certain messages do not impact your response rate:

  • Spam and Solicitations: Reporting these messages as spam within 24 hours ensures they don’t count against you.
    • To Report Spam: Click “Report” next to the message.
    If you choose to respond to a message marked as spam by unmarking it, you must reply within 24 hours to maintain your response rate. Additionally, if you block a user, report their messages as spam to avoid affecting your response rate.

Creating Your Profile Cover Photo on Efrelance

Your profile cover photo is an essential part of your presence on Efrelance. It’s one of the first things potential buyers see, and it sets the tone for your professional image. A well-crafted cover photo can help you stand out, attract more clients, and showcase your brand. In this guide, we’ll walk you through the best practices for creating an effective cover photo.

Why Your Cover Photo Matters

A cover photo enhances your profile by providing a visual representation of your brand and services. It’s an opportunity to make a strong first impression and communicate your professionalism. A great cover photo can:

  • Attract Attention: Grab the attention of potential clients as soon as they visit your profile.
  • Convey Professionalism: Show that you are serious about your freelancing business.
  • Highlight Your Brand: Reinforce your personal or business brand with a consistent look and feel.

Best Practices for Creating Your Cover Photo

1. Use the Correct Dimensions

The recommended size for your Efrelance cover photo is 980×180 pixels. Ensuring that your cover photo fits these dimensions will make it look professional and prevent any unwanted cropping or stretching.

2. Keep It Simple and Clean

Your cover photo should be visually appealing but not cluttered. Use a clean design that highlights key elements of your brand. Avoid overcrowding the image with too much text or too many graphics.

3. Reflect Your Services

Use visuals that are relevant to the services you offer. For example, if you are a graphic designer, you might include a snippet of your design work. If you are a writer, you might feature elements like a typewriter or a stack of books.

4. Use High-Quality Images

Ensure that the images you use are high resolution and clear. Blurry or pixelated images can make your profile look unprofessional.

5. Consistent Branding

Incorporate your brand’s colors, fonts, and logo if you have one. Consistent branding across your profile helps build recognition and trust with potential clients.

6. Include a Tagline or Key Message

If space allows, include a short, compelling tagline that encapsulates what you do. This can provide context to potential buyers at a glance.

7. Follow Efrelance Guidelines

Ensure your cover photo complies with Efrelance’s community standards. Avoid using copyrighted material unless you own the rights, and ensure your image aligns with the platform’s policies.

How to Upload Your Cover Photo

Once you’ve created your cover photo, follow these steps to upload it to your Efrelance profile:

  1. Log In to Your Seller Account Make sure you’re logged in to your Efrelance seller account.
  2. Navigate to Your Profile Settings Click on your profile picture in the top right corner and select “Profile” from the dropdown menu.
  3. Upload Your Cover Photo In the profile settings, find the section for the cover photo. Click on “Add Cover Photo” and upload your image (980×180 pixels). Adjust the positioning if necessary to ensure it looks perfect.
  4. Save Changes Once you’re satisfied with how your cover photo looks, click “Save” to update your profile.

Tips for an Effective Cover Photo

1. Showcase Your Best Work

If possible, include samples of your best work or elements that represent the high quality of your services.

2. Stay Updated

Periodically update your cover photo to keep your profile fresh and reflective of any new skills, services, or branding changes.

3. Seek Feedback

Ask friends, colleagues, or fellow freelancers for feedback on your cover photo. They might provide insights you hadn’t considered.

4. Use Design Tools

Utilize graphic design tools like Canva, Adobe Spark, or Photoshop to create professional-looking cover photos easily.

Conclusion

Your profile cover photo on Efrelance is a powerful tool for making a lasting impression. By following these best practices and using the recommended dimensions (980×180 pixels), you can create a visually appealing and professional cover photo that enhances your profile and attracts more clients. Invest the time to craft a cover photo that truly represents your brand and showcases your professionalism.

Using Your Efrelance Seller Profile

Important: Optimize how customers see you by regularly updating your Efrelance seller profile.

Your freelancer profile is designed to highlight the person behind your professional skills. With bigger customers searching for expert freelance talent, your profile emphasizes the most important thing about your service: you.

Be sure to use our job image guidelines when adding images to your profile.

Setting Up Your Efrelance Seller Profile Note: If you don’t see the changes on your Efrelance profile immediately, don’t worry. The new features are being rolled out gradually and you’ll see them soon.

1. Add Your Profile Picture
This should take you ~3 mins
Personal Info > Profile Picture > Add Image

Establish credibility and show customers who you are with a clear and professional photo of yourself. If your profile represents an agency, you can use your company logo.

  • Upload a professional portrait clearly showing your face.
  • Recommended image size: 320×320
  • Supported formats: JPG / PNG
  • Maximum size: 3MB

For more information, read how to make your profile stand out and always ensure that you align with our Community Standards.

2. Add a One-Liner/Tagline
This should take you ~2 mins
My Profile > Tagline

Under your profile picture, provide a precise “one-liner” about your business, professional skills, and/or experience (70 character limit).

  • Tip: Make sure that your spelling and grammar are perfect; keep it short, clear, and professional.

Examples: Expert Web Designer; iOS Software Engineering; Expert in Cinematic Editing; Lead Generation Specialist.

Don’t: Mention your personal email, website, or a link to a platform external to Efrelance.

3. Add Your Education
This should take you ~2 mins
My Profile > Education > Add New

Provide your educational details.

4. Provide Your Certifications
My Profile > Certification > Add New

List your certifications.

5. “About Me”/Description
This should take you ~5 mins
My Profile > Edit Description

Share a little about yourself with your buyers—your passions, experience, skills, and whatever else has significantly shaped your professional experience.

  • Tip: Be specific about what you can bring to a project, team, and company. Highlight your current projects and elaborate on the types of projects you want to work on. Emphasize key accomplishments in your career.

Don’t:

  • Mention irrelevant details.
  • Share your personal email, website, or a link to a platform external to Efrelance.

6. Tag Your Most Relevant Skills
This should take you ~3 mins
My Profile > Skills > Add New

Tip: Keeping your skills up to date helps you get the jobs. Make sure to add and update your skills and routinely remove any outdated skills. Highlight your areas of specialty and expertise to help potential buyers find your service when they search the marketplace.

Don’t: Mention skills that don’t match your services.

7. Add Your Top Clients
This should take you ~5 mins
My Profile > Add A Client

Note: Currently, this feature is not available for all users. For users already accessing it, it will take a few days to reflect on your profile.

Tip: Add your most familiar customer one at a time, whose work samples you have permission to share in your portfolio.

Don’t: Mention companies’ names you haven’t worked with or use fake companies.

Build customer confidence by showing them the top brands you’ve worked for in the past. See exactly how to add your Top Clients.

8. Add Your Portfolio
This should take you ~15 mins
My Portfolio > Create Project > Upload Your First Project > Complete Details > Create New Project

Note: Currently, this feature is available for eligible sellers only.

  • Recommended max size per image/video: 50MB
  • Supported formats: JPEG; JPG; PNG; GIF; MP4; AVI
  • Upload: 5-20 portfolio items to show variations of your skillset

Tip: Display your best work to represent your professional know-how, service proficiency, and unique skill set. Always highlight your best and most recent work.

Don’t: Emphasize dated works or mention your personal email, website, or add a link to a platform external to Efrelance. If your service is non-visual in nature, you can still use the portfolio to showcase your service. Example: SEO/Translation services.

Learn more about Using My Portfolio.

Job Images
This should take you about 3 mins

Use job images that stand out and describe your service the best to attract buyers and generate revenue.

  • Recommended minimum image size: 720 x 405

Best Practices for New Efrelance Sellers

When it comes to being the best on Efrelance, connecting with your customers is pivotal to your success. In this article, you will find tips for connecting with your customers, managing your orders, tracking your performance, and general tips for success, along with FAQs we often receive. Additionally, you can access the free “Be a Successful Seller” course.

Tips: How to Best Connect with Your Customers on Efrelance

Win Customers Over with Rapid Replies

Being responsive to your customers not only creates a positive experience for them but also helps build a strong and positive reputation on Efrelance. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember, by responding promptly, you increase your opportunity to receive future business—use Efrelance’s mobile app to respond to your messages anytime and from anywhere!

Use the Quick Response Feature

Found within your inbox and on the order page, Quick Responses—pre-written response templates—help you reply to buyers faster. You can also create your own unique responses. These are great to use when you are very busy.

To Use Quick Responses Within Your Inbox:

  1. Open the conversation with the buyer.
  2. Click on the lightning bolt icon on the lower panel.
  3. Either use one of the Quick Responses provided or create your own.

To Use Quick Responses Within the Order Page:

  1. Click on Orders.
  2. Once your order page has opened, click on the order you need to send a Quick Response.
  3. Scroll down the page and you will see “Use a Quick Response” just below the Deliver Now button.
  4. Either use one of the Quick Responses provided or create your own.

Keep Your Customers Updated During the Entire Process

When your buyer has placed the order’s requirements, provide an update once you have received everything you need to get started. It’s important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by buyers to instill confidence in the process.

Create Clarity Through a Structured Work Process

From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.

Deliver Quality Work

The delivery should always fulfill (or even better, exceed!) your customers’ requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.

Deliver On Time

To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as an Efrelance seller. If you find yourself running short on time, be proactive and let your customer know ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers’ expectations but to exceed them in every possible way!

Managing Your Orders

Once you’ve optimized your pricing and promoted your job, manage your orders and deliveries even better.

Use the Following Order Management Features:

Order Limit

If you find that you are receiving too many orders but don’t have enough time to complete them, limit the number of orders you can receive for each job. For more, see Limiting Orders.

Delivery Extension

Delivering your service on time is a critical factor in giving your customers the best experience and you being a successful Efrelance seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.

Set Your Availability

The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.

Manage Your Orders Better: Tips

  • For each order, make sure that all the communication with your customer takes place on the order page, including all messages and drafts. Only send the finalized work as a delivery.
  • Follow up with the customer after delivering the order to ensure they have everything they need.
  • Orders are automatically completed if the customer doesn’t accept the delivery or request revisions within three days.
  • The more active you are, the more exposure you get! Your job will be paused if you’re not active for longer than 30 days, but don’t worry, you can unpause it at any point from your job page.

Optimize

If your job does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages’ pricing, the main image of your job, and the job title. Learn from the data and keep optimizing!

Tips for Success

FAQs

How can I improve my professionalism and further my freelancing career?

Learn from Efrelance, the online, on-demand platform using video, especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.

Do you have any tools that will help me run my freelance business?

Yes. With Efrelance Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And best of all, it’s free to download. For more information, visit Efrelance Workspace.

Free Course: Be a Successful Seller

Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?

It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Efrelance is leading the way for so many prolific, talented freelancers.

That’s why this course should be your number one choice when growing your business on Efrelance. Learn how Efrelance works, how to create your jobs the right way using killer descriptions, job images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your success. This course is based on the experience of top Efrelance sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.

Your efrelance account

Manage your Efrelance account with ease using our comprehensive support documentation. Learn how to set up, secure, and optimize your account, update personal information, configure notification settings, and more. Our guides provide step-by-step instructions to ensure you get the most out of your Efrelance experience, helping you stay organized and efficient. Start here to take full control of your freelance journey!

How eFrelance Marketplace works

Disclaimer: Efrelance Marketplace’s Terms of Service require that all users be at least 18 years of age and of legal age to form a binding contract. Users under 18 and at least 13 years of age are permitted to use the site only through an account owned by their parent or legal guardian with appropriate permission. Users under the age of 13 are not permitted to use the site.

Efrelance Marketplace is a premier online platform designed to connect you with skilled freelancers offering a variety of digital services. Freelancers showcase their talents through detailed “Projects,” giving potential clients a comprehensive overview of their profiles, skills, and services. This concise guide will provide you with the essential information to navigate the platform effectively: creating your free account and finding the perfect freelancer for your needs.

How to Start Buying on Efrelance

Opening Your Efrelance Account

Signing up with Efrelance is free. Once you register, you can buy and sell on the platform. Registering creates a buyer account by default. To become a freelancer, simply create a Project. Switching to a freelancer account is easy and won’t affect your existing buyer account.

Searching for Freelancers and Services on Efrelance: A Guide

There are several ways to discover the perfect freelancer or service on Efrelance. Explore these methods to navigate the platform efficiently and find your perfect match:

  • Search Bar: Enter keywords in the search bar at the top of the homepage and click “Search.” Efrelance suggests popular searches to help you refine your query (e.g., searching “logo” might suggest “logo design”).

  • Categories and Subcategories: Use the navigation bar to browse through categories and subcategories related to your project. This helps narrow down your results and find relevant freelancers.

  • Freelancer Username: If you know the specific freelancer you’re looking for, enter their username in the search bar under “Search usernames for:”

  • Filters: Use filters at the top of the search results page to refine them further. You can filter by budget, delivery time, freelancer level, and more.

Search Filters

As you apply filters, you will see them listed above the Marketplace. Click the (X) to remove any filter.

  • Service Options: Customize your search by choosing preferred languages, service options from subscriptions to paid video consultations, and specify what you want included in your chosen service.

  • Seller Details: Connect with the perfect freelancer by filtering based on freelancer tiers, experience, availability, and spoken languages.

  • Budget: Set a price range based on your specific budget and adjust it later for specific projects.

  • Delivery Time: Find freelancers who guarantee on-time delivery, whether you need express delivery in 24 hours or a timeline tailored to your project’s complexity.

Efrelance AI Assistant

This new AI-powered feature understands your project through a natural conversation. Describe your needs in plain language, and the AI Assistant will ask clarifying questions to understand your requirements fully. The more specific you are, the better it can match you with the ideal freelancer for your project.

Get Matched with Sellers

Efrelance strategically finds the highest quality service from the most relevant freelancers based on your specific needs. Fill out a form with your specific requirements, and our smart algorithm calculates the most suitable category for your needs.

Get to Know Your Freelancer

Explore freelancer profiles to see key details like location, languages, and response times. Review their skills, experience, certifications, and read customer reviews and ratings. If you have questions, check the FAQs or message the freelancer directly.

Paying for a Service

Once the freelancer delivers and completes the work to your satisfaction, they’ll receive the full order earnings. A small service fee is added at checkout, which is 5.5% of the purchase amount. Need a refund? Follow our helpful guide on the refund process.

Order Process

Place your order in 3 easy steps:

  1. Choose Your Project: Click on the service you want.

  2. Select Your Package: Basic, Standard, or Premium (details included). Alternatively, get a custom offer directly from your freelancer.

  3. Finalize Your Order: Add extras if needed, confirm your payment method, and click “Confirm & Pay.”

Completing Your Order

To accept or review a delivery:

  1. Head to Your Orders: Find the “Orders” section and click on it.

  2. Open the Specific Order: Locate the Project title and click on it to access the order details.

  3. Locate the Delivery: Find the delivery either by going to the “Delivery” tab or scrolling down the order page.

  4. Accept or Request Revisions: Select the appropriate option: accept the delivery, request changes, or need more time.

  5. Optional: Rate your experience.

Order Terminology

Your order’s status updates automatically with each action by you or the freelancer. Stay informed on the order page, where you can track its progress through various stages.

Reviews and Ratings

By prioritizing authentic and detailed reviews, Efrelance cultivates a culture of accountability and transparency. This system safeguards buyers and informs their choices while empowering freelancers to showcase their expertise and build long-term customer relationships.

Welcome to Efrelance!

How to Start Selling on Efrelance

Efrelance empowers individuals to turn their talents into thriving businesses by offering freelancers a unique platform to showcase their skills and connect with a global audience. This community welcomes individuals with diverse skills, from graphic design and programming to content writing, translation, and voice-over artistry.

Want to Start Selling as a Freelancer on Efrelance?

Before you can create and sell services on Efrelance, you’ll need to create a “seller” account.

Helpful Tips on Creating an Account:

  • Ensure your profile accurately represents you by completing your freelancer profile and verifying your account.

  • Make sure your Projects are well-written and clearly outline the benefits of your services.

  • Focus on customer satisfaction, getting to know your customers, and setting expectations to work together successfully.

  • Learn and get familiar with Efrelance’s level system.

Account Verification

To comply with evolving regulations, new freelancers need to fill in essential account information before creating a Efrelance account. This ensures a trustworthy platform for everyone.

Creating Your Seller Account

Professionalism builds trust and attracts customers. Ensure your profile is complete, error-free, and reflects your expertise. Include a professional headshot, clear service descriptions, and attention to detail.

Creating a Project

Your offered service—known as a ‘Project’—showcases your talent and provides potential buyers with all the information they need to place an order.

Customer Expectations

Delivering consistently high-quality service and patiently supporting all buyers fosters trust and repeat business. Guiding new customers through Efrelance’s nuances strengthens their understanding and empowers them to become valuable long-term partners.

Managing Orders

Each order presents an opportunity. Proactivity helps smooth the process, benefiting your customer and laying the foundation for long-term success.

After completing an order, freelancers receive 80% of the buyer’s cleared payment in their account, with a 14-day holding period (shorter for Top Rated, Efrelance Pro, or other eligible programs).

Level System

Freelancers can reach different levels by meeting specific performance criteria linked to their work on the platform and their relationships with customers. Each level unlocks new benefits and opportunities.

 

Welcome to Efrelance Marketplace! Start your journey today and connect with a global community of talented freelancers and clients.

Account and Profile Settings

Welcome to Efrelance! This guide will walk you through managing your account and verification process. We’ll cover updating your account details, closing your account, and verifying your identity.

My Account Details

Here’s what you need to know:

Changing Your:

  • Location

  • Username

  • Email Address

  • Online Status

Closing Your Account

 

How to Change Your Location

You can set the location of your by;
1. Go to settings
2. Scroll down and set your location and address.
If your location is incorrect, contact Customer Support for assistance.

How to Change Your Username

Note: Sellers can change their display name. Learn more with How to change your display name.

Your username is unique and cannot be changed. To use a different username, you must close your current account and create a new one. Before closing, update your email address to a different one to reuse it for the new account. Learn more with How do I change my email or username?.

How to Change Your Email Address

You can change your email address via email, phone verification, or SMS. Learn more with How do I change my email or username?.

Closing Your Account

Before closing your account, be aware that you will lose all related information and activity. To reuse your current email address for a new account, update it to a different one first, then close the account. Learn more with How to deactivate or permanently delete your account.

Important:

  • Withdraw any funds from Completed Orders before changing your email address.

  • For funds from Canceled Orders, you may request a refund.

Verifying My Account

How to Change Your Phone Number

You don’t need access to your old phone number, just the number itself. The verification code is sent to the new number.

If you don’t remember your old phone number or security question, contact Customer Support.

To change your phone number:

  1. Log in.

  2. Click your profile picture.

  3. Go to My Settings > Phone Verification > Edit.

  4. Answer your security question.

  5. Provide your old phone number and enter your new number.

  6. Verify your account with the SMS code sent to your new number.

Verifying Your Identity

For community safety, Efrelance may ask sellers to verify their identity with a government ID. This is a one-time request.

To verify your identity:

  1. Upload a photo of an official government ID (driver’s license, passport, etc.) based on your country of residence.

  2. Take a selfie to match with your ID.

  3. Ensure both the ID and selfie belong to you to complete the process.

Learn more with Verifying Your Identity and Accessing My Account.


How do I create Efrelance account?

Understanding Account Types on Efrelance

Let’s review everything you need to know about the different account types, how to create a buyer account, and how to activate your seller account.

Types of Accounts

Before diving into the steps for creating or activating your account, it’s important to understand that all accounts created on Efrelance are buyer accounts by default.

Buyer vs. Seller Account:

  • Buyers can purchase services (Jobs) from sellers on the Efrelance platform.

  • Sellers can offer their services through Jobs to buyers on the Efrelance platform.

The distinction between a buyer account and a seller account only arises when a buyer decides to start offering services as a seller.

Note:

  • Before you can create and sell Jobs on Efrelance, you need to activate a “seller” account.

  • Activating your seller account and creating Jobs can only be done on a desktop.

  • All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance.

  • Learn more with our Terms of Service.

Efrelance Pro Account for Clients

Efrelance allows you to create a buyer account, a seller account, or a combined buyer and seller account. Additionally, you can have a separate Efrelance Pro account, which helps you organize all your freelance work in one place with enhanced capabilities, at no extra cost.

Note:

  • Efrelance Pro accounts are for buying only and cannot be converted to seller accounts.

  • You may only have one seller account on Efrelance.

Learn more about how to create a Efrelance Pro (buyer only) account with Efrelance Pro: Creating your account.

How to Create a Efrelance Account

Create a Buyer Account

  • Go to Efrelance’s homepage and click Register.

  • Fill in your details. Enter your email address, username and password, then click Continue.

 

Note: You can choose to add company name or not

  • Get your profile started:

    • Choose a username. Note: Once created, your username cannot be changed. However, your display name can be edited. Check out our article on How to change your display name.

  • Confirm your email: Enter the verification code sent to your email.

  • Your account has now been created.

Once your buyer account is successfully created and activated, you can activate your seller account.

How to Activate Your Seller Account

Before activating your seller account, ensure the email on your Efrelance account is correct. If not, change your email or contact Support for assistance.

Activate Your Seller Account:

  1. Log in to your Efrelance account. Once you login, click on Apply to Become A Seller

2. On the redirected page, click Apply to Become a Seller again to start the onboarding process. And then wait for admin to approve your account

Learn more tips and tricks for creating Gigs with Creating a Gig.

My Account Is A Buyer Account. I Want To Be A Seller

By default, all accounts on Efrelance are created as buyer accounts. To create and sell Jobs, you need to activate a seller account.

How to Create and Activate Your Seller Account

All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance. For more details, refer to our Terms of Service.

Steps to Activate Your Seller Account:

  1. Log in to your Efrelance account.

    • Click on your profile picture.

    • Select “Apply to Become a Seller” at the top menu.

  1. Start the Onboarding Process:

    • On the redirected page, click “Apply to Become a Seller” again.

  • You’ll be directed back to the homepage where you will wait till admin approves your account.

Learn more about creating jobs on Efrelance platform

 

How To Create A Perfect Your Profile Picture

Your profile picture is crucial for establishing trust with potential clients before starting a project. The image you choose is essential in helping you attract clients and stand out in Efrelance’s competitive marketplace.

Selecting Your Profile Picture

Add an Image of Yourself:

  • Show yourself clearly, facing the front.

  • This can be a photo of you, your company’s logo, or an image representing your service.

  • Ensure you own the picture you upload. For more information, see Efrelance’s Community Standards.

Avoid:

  • Using an image of someone else, a celebrity, or an image that misrepresents your service.

  • Using a GIF as your profile picture.

Creating Your Profile Picture

Show Your Actual Face:

  • Clients want to know exactly who they’re working with. A profile picture that clearly shows your face enhances professionalism and authenticity.

Avoid:

  • Partially covering your face.

Focus on Your Face:

  • Look directly at the camera.

  • Include only your head and the top of your shoulders; crop your image if needed.

  • Dress professionally and respectfully, and don’t forget to smile!

Use the Best Lighting:

  • Natural light is ideal. Direct sunlight or cloudy conditions work best.

Avoid:

  • Overhead light, as it can cause harsh shadows.

Choose a Simple Background:

  • A plain, solid, and lightly-colored background is ideal.

Avoid:

  • Using a bright background color.

Be Authentic:

  • While professionalism is key, express your personality through your profile picture. Whether it’s your unique style or a distinctive hairstyle, show what makes you special.

Take Your Photo:

  • Use a tripod or balance your camera/phone on a flat surface. Alternatively, ask someone to take your photo.

  • Take multiple photos in different locations with various poses to have options. Choose the photo with the highest resolution.

Avoid:

  • Using a blurry or pixelated photo.


FAQs For Sellers

Find all the answers you need for some of the frequently asked questions for Efrelance sellers.

Account Management

  1. Is my personal information safe? We care about your privacy. You can read our Privacy Policy here for more information on how we handle your personal information. The Privacy Policy is part of our Terms of Service.

  2. How do I change/reset my password? You can change or reset your password via your security settings.

    • Log in > click on your Profile picture > Settings > Security.

    • Learn more with Password, security question, and two-factor authentication.

  3. How do I close my account? We hate to see you go, but if you insist, you can learn more about the process with How to deactivate or permanently delete your account.

  4. What is “online status”? The online status is indicated by a small green circle next to the username, which lets you know that the user is currently logged in to Efrelance’s website or mobile application. The online user status is visible on various pages, such as the profile, conversations, and Job pages. You can filter the marketplace results according to users who are online.

    • Learn more about defining your online status with Account and profile settings.

General/Miscellaneous

  1. Does Efrelance contact its users? From time to time, we reach out to the Efrelance community.

Policy & Safety

  1. Will you ever ask for my password? Customer Support will never ask you for your password, but they may ask you for your security question’s answer in specific situations (e.g., to verify account ownership). This is always managed through an official Customer Support request.

    • Never give out your password.

    • We will never ask you by email, messages, or comments to provide your password or sign-in credentials.

    • We will never ask you to email us your password.

    • We will never prompt you to log into a site outside of the efrelance.com domain, nor to download and install an application.

    • Please never download or run such applications or email attachments, since Efrelance will never send these.

    • For additional help regarding policies and safety, please contact Customer Support specialists.

Payments and Withdrawals

Payment Methods

  • Debit Card

  • Credit Card

  • Bank Transfer

Withdrawal Methods

  • Only Bank Transfer

Note: USD Currency only is accepted on the platform

Receiving Revenues from Orders

Buyers pay Efrelance for orders in advance. Once the order is created and started, sellers must fulfill their orders as described in their job description and must deliver completed files and/or proof of work using the “Deliver Your Order” button (located on the order page).

Once work is delivered, the buyer has three days to respond and post a review. If no response is provided within the response time, the order will be considered completed.

After the order is marked as complete, you have to wait 7 days to withdraw your funds.

Note: A shorter holding period may apply for Level 1 Sellers, Level 2, or other eligible programs.

Purchasing Jobs with Revenue

You can purchase jobs with your cleared revenue if you have enough to complete the full purchase. If the job costs more than your cleared revenue, you cannot split the purchase between your revenue and one of Efrelance’s payment methods (e.g., debit card, credit card, bank transfer). However, you can purchase a $5 job with your revenue and, if needed, add job extras before the order becomes active with one of Efrelance’s payment providers.

Fees and Withdrawal Providers

Withdrawal Fees

Each payout method has its own specifications for withdrawing.

Multiple Withdrawal Providers 

Your Efrelance profile can be associated with only one account from each Efrelance withdrawal provider (payout method). For example, you can have a Bank Transfer account, but you cannot have two different bank transfer accounts linked to the same Efrelance profile. We accept single withdraw method for now.

Canceling Withdrawals

Withdrawals are final and can’t be undone. We won’t be able to refund or change this process once it has begun.

Fees for Bank Transfer Withdrawals

Currently, Efrelance does not charge a fee for withdrawals via bank transfer. Learn more with Payout Methods.

Claiming Unclaimed Withdrawals

If your withdrawal is marked as unclaimed, you must verify the bank details you provided. Once a withdrawal is initiated, it will not be reversed as stated in our Terms of Service.

Tax Obligations

It is the sole responsibility of sellers to verify their personal tax obligation, report, and pay taxes according to the laws of their state and/or country of residence, as applicable and required by local law and regulations.

Handling Orders

  1. How can I contact a buyer? Sellers can’t contact new buyers. To communicate with a buyer, an order needs to be placed which will create a “conversation” thread, allowing you to communicate with the buyer. You may also contact the buyer without an order being placed if the buyer contacts you first. If you previously completed an order for a buyer, you can access “My Contacts” to contact buyers. “My Contacts” enables you to keep in touch with Efrelance users you have interacted with in the past.

  2. What if my file upload or delivery upload fails? Uploading files can sometimes fail for various reasons. Check the following before asking for further assistance:

    • Make sure your flash is up to date on your computer.

    • Disable pop-up blockers for Efrelance.com or allow uploads/downloads through your Firewall/Anti-Virus protector from Efrelance.com.

    • Make sure your image is a JPEG or PNG.

    • Clear your cookies for Efrelance.com.

  3. Can I partially cancel/refund an order? Yes. There is a partial refund option available so you can make the necessary payment adjustments to your existing order. Learn more with Partial refunds. Note: This feature is still in beta testing and is not yet available to all sellers.

  4. Can I accept a tip? You can accept a tip, but it’s advised not to ask for one. Do your best as a seller—ultimately, it’s up to the buyer whether to leave a tip or not.

    • Learn more with our Communication webinar.

Managing Jobs

  1. What are packages? Packages are a structure for selling services on Efrelance that allow you to combine your basic Job with built-in revisions and extras to create an offer that gives buyers exactly what they want. Packages make buying and selling on Efrelance easier in a few ways:

    • Freedom: Sellers can position their services exactly how they want, at a price they choose.

    • Efficiency: Buyers can order exactly what they need in just one click.

    • Clarity: Buyers and sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back-and-forth communication about what the Job includes.

  2. How do packages work? You can activate the triple packages mode from the pricing section on the Create a Job page by clicking the “3 packages” toggle. Once you’re in packages mode, you can set the elements (basic Job plus the upgrades and revisions) that you will include in that package.

    • Tip: When deciding what to put in your package, think about the most popular or most-requested extras from buyers—or the elements that you think are necessary to make your Job work best. Then, create the package you think will best meet your buyers’ needs and set the description, pricing, and delivery details.

    • Learn more about triple packages with Creating Triple Packages.

  3. How much should I charge for my package? You can price your packages anywhere starting from $5, up to the maximum price for that package. Note: Some Job categories and subcategories may have a higher minimum price.

    • Learn more with Standardized Job packages.

    • Tip: Another way to understand how packages are being priced is to click around your category and see how other sellers’ packages similar to yours are priced.

  4. What’s the difference between extras and upgrades? Upgrades are predefined factors that can be added to a selected package on checkout. Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your buyers.

  5. Does the service fee change? No, Efrelance’s standard service fee still applies.

  6. Will it change my ratings? Ratings will not be affected by packages.

  7. How should I label or name my packages? Keep it simple and descriptive—and try to think about what will catch a buyer’s eye. The name of each package should highlight what is distinctive about that particular package.

  8. What URLs can I use in my profile or Job description? The following URLs may be used in your Profile or Job Description:

    • ammyy.com

    • blogspot.com

    • flickr.com

    • mixcloud.com

    • reverbnation.com

    • soundcloud.com

Note: General websites (such as google.com) or websites that provide free tools (such as wordcount.com or colorpicker.com) are allowed.

If you use a URL that is not listed above, your Job may be removed from the marketplace. Repetitive violations may also result in an account being permanently suspended.

 

Cancellation and refund

Navigate cancellations and refunds smoothly with our comprehensive support documentation. Learn about our policies, understand when cancellations are appropriate, and find out how refunds are processed. Whether you’re a freelancer or a client, our guides provide clear steps for initiating and handling cancellations and refunds, ensuring transparency and fairness for all parties involved. Get acquainted with our procedures to ensure a positive experience on Efrelance.

Subscriptions

Subscriptions for Buyers With subscriptions, you can plan ahead and book repeat orders with sellers you enjoy working with—saving you time on future orders. Collaborating with a seller who understands your needs and brand saves you the hassle of placing the same order repeatedly and sending the same requirements each time.

Note: The default payment method at the time of purchase will be charged, which may not be the original payment method used.

How Subscriptions Work

Note: Subscriptions are available only in certain subcategories and to select sellers.

You can work with a seller for up to a 6-month period. Under “Choose your plan,” select the subscription period that suits your needs. For more flexibility, you can ask your seller to create a custom offer on a daily, weekly, or monthly basis.

 

Sellers can offer discounts on future orders when you subscribe to their Gig. The discount, visible in the “Choose your plan” section, applies from the second order onwards.

 

With subscriptions, the same order is automatically billed from your saved payment method based on the chosen time period. You can edit your Gig requirements, and sellers can charge extra for additional requirements on the order page.

Note: Each order is independent, and the next one will begin regardless of the previous one’s status unless the subscription is canceled.

Subscription Eligibility

  • Only Gigs with packages exceeding $10 and with a maximum of 30 days delivery are eligible for subscriptions.
  • Exception: Voice Over Gigs may start their word count at $5.
  • For more details on Gig packages, see here.

Cancellation

You can cancel upcoming subscription orders before the order start date. If an order has already started, regular cancellation terms apply. You can rate your seller’s services after each order’s completion.

Canceling Your Subscription

  • Go to the order page > Subscription tab > End subscription.

 

Subscriptions for Sellers

Subscriptions allow you to offer your services on an ongoing basis, work long-term with your favorite buyers, and attract new ones.

If eligible, you can offer subscriptions with your custom orders and add them to your Gigs.

Subscriptions for Sellers

What You Need to Know

  • Subscriptions are available only to eligible sellers in certain categories.
  • You can add subscriptions to your Gig for a period of 3 or 6 months.
  • Offer discounts of 5%, 10%, 15%, or 20%. The discount applies from the second order onwards.
  • Buyers can update their requirements for each order. Additional charges can be applied for add-ons.
  • Each subscription order is standalone; the next order starts regardless of the previous order’s status.
  • Buyers will rate your services after each delivery.
  • Buyers can cancel upcoming subscription orders, but regular cancellation terms apply if an order has already started.

Seller Metrics

  • Canceling a subscription order won’t affect your seller metrics if done at least 10 days before the renewal date.
  • Metrics are affected only if you cancel an order that has already started.

Cancel Your Subscription

  • Go to the order page > Subscription tab.

Buyer FAQs

  • Who can offer subscriptions? Only select sellers may offer subscriptions, evaluated based on business and quality metrics.
  • What if my requirements differ for each order? Communicate new requirements from the order page. We suggest a base package that meets most of your needs.
  • What is the maximum duration for subscriptions? Up to 6 months.
  • How can I order a subscription? Through the Gig page or by requesting a custom offer from the seller.
  • Can I cancel my subscription? Yes, you can cancel future orders.
  • Can sellers cancel subscriptions? Yes, sellers can cancel future orders up to 10 days before the next order starts.
  • Do I get a discount? Discounts are at the seller’s discretion, applied from the second order.
  • Can I modify my order? Yes, you can update requirements and adjust orders as needed.
  • What if my seller isn’t offering subscriptions? Currently, subscriptions are only available in certain subcategories and to selected sellers.
  • Can I use milestones and subscriptions simultaneously? No, they cannot be combined in the same order.

Seller FAQs

  • Why offer subscriptions? Increase Gig exposure and generate more income with repeat business.
  • Who can offer subscriptions? Eligible sellers who meet specific criteria. Check your eligibility on the Manage Gigs page.
  • Can I offer milestones and subscriptions simultaneously? No, they cannot be combined.
  • How do buyers know if I offer subscriptions? The option is visible at the end of every Gig package description and in the Compare packages table.
  • When will I get paid? After every delivery.
  • Can I offer subscriptions on mobile? Yes, buyers can accept and pay via mobile.
  • Can I offer subscriptions for all my Gigs? Yes, for Gigs priced at $10 or more.
  • Can I add subscriptions to Studio Gigs? Not at the moment.
  • How long can I offer a subscription? Up to 6 months.
  • Can I offer a discount? Yes, but it’s not mandatory. The discount starts from the second order.
  • Can I change the start date of an order? No, the start date cannot be changed.
  • Can buyers request different requirements for each order? Yes, through the order page.
  • Can I stop offering subscriptions? Yes, you can add or remove subscriptions anytime.
  • Can I cancel a subscription order with a buyer? Yes, at least 10 days before the next order starts to avoid affecting your metrics.
  • Do subscription orders autocomplete like regular orders? Yes, they auto-complete if not accepted within 3 days after delivery.

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Milestone

Milestones

Section 1 Milestone benefits
Section 2 Using Milestones
Section 3 FAQ

Milestones let you break complex projects into manageable steps. This keeps you organized and ensures both you and your seller stay aligned.

Milestone Benefits

Transparency

  • Gain insight into your seller’s work process and workflow management.
  • Keep track of deliveries, deadlines, and payments based on the seller’s workflow.
  • Benefit from pre-defined deadlines, deliverables, and payments.

Managed Expectations

  • Split your project into up to 6 sections (and payments), so your seller knows exactly what is expected and when.
  • Prevent potential confusion or delays as milestone deliveries are approved by you before moving onto the next milestone.
  • Suggestion: Define revisions per milestone for a more organized project.

Communication

  • Milestones clarify project details upfront, reducing unnecessary inbox dialogue between you and your seller.

Using Milestones

Custom Offers: Milestones

  • Note: Only orders over $100 are eligible for milestones.
  • Use this option for complex projects and approve each project step.
  • Receive custom offers from sellers that include milestones. You’ll be notified via Inbox message when you receive a custom offer.
  • Alternatively, contact a specific seller to request a custom offer with milestones.
  • You can have up to 6 milestones in a custom offer.

Gigs: Milestones

  • Note: Only sellers with a basic package over $100 in specific subcategories can add Milestones to their Gigs. These subcategories include: 3D Product Animation, Business Plans, Producers & Composers, Desktop Applications, and Social Media Marketing.
  • Find sellers with milestones built into their Gigs. You’ll see the seller’s workflow and milestone pricing before making an order.
  • You can have up to 5 milestones with Gig milestones.
  • Milestone option visible on a seller’s Gig:

Note: You have 8 days from the delivery of each milestone to request a revision or accept it. If you don’t, the order will stop and be marked as completed.

After accepting the delivery and completing the order, you have 10 days to start the next milestone.

FAQ

When should I use milestones?

Use milestones for bigger projects to allow for more flexibility in smaller steps. Milestones reduce risk and incentivize sellers to maintain high standards with per-task payments.

What are some examples of milestone projects?

Example 1:

When will I be charged?

You’ll be charged for the first milestone when you place an order. Subsequent payments are made upon your approval of each milestone.

How can I cancel a milestones order?

Cancel a milestone or the entire order through the Resolution Center or Customer Support for valid reasons.

I don’t see milestones as an option on my seller’s Gig page. What do I do?

Contact the seller and ask them to send you a custom offer using milestones.

How do revisions work with milestones?

You have 8 days from the delivery of each milestone to request a revision or accept it. If not, the order will stop and be marked as completed.

What is the maximum number of milestones allowed in an order?

A maximum of 5 milestones per Gig order and 6 milestones per custom offer. For ongoing services, consider using Subscriptions instead.

Can I use milestone and subscriptions at the same time?

No, you can choose either subscription or milestones, but they can’t be combined in the same order.

Need more help?

Contact the Customer Success Team! We’re here to guide your project to success. Reach out at @efrelancehelpcenter.com to get started!

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Cancellations & refunds

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

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Cancellations

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

For more detailed information, refer to our Success Score article.

 

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Resolution Center

Cancel an Order with the Resolution Center

The Resolution Center is a great resource for resolving issues quickly and easily between customers and freelancers without needing to contact Customer Support.

Note: The Resolution Center is unavailable for completed and canceled orders.

Accessing the Resolution Center – Customers

  1. Go to your Order page > Select the order you want to resolve (click View).
  2. Click Resolution Center—located on the right side of the page.
  3. Select the action you’d like to take (Get an order update or Cancel order).

  4. View and/or withdraw your open disputes via your Order page.

Get an Order Update

  • Customers can message freelancers for an update on their order before the Gig is complete. The freelancer has up to 48 hours to respond and provide an update.
  • If the freelancer doesn’t reply within 48 hours, the order will remain active, but your dispute will be closed.

Ask Your Freelancer to Cancel an Order

  • When you request to cancel an order, your cancellation request and comments are sent directly to the freelancer. Both parties will receive the other’s feedback once a dispute or request for cancellation has been submitted.
  • Freelancers have up to 48 hours to accept or decline your dispute requests.

Note: Disputes submitted through the Resolution Center are sent to the other party and can be viewed on the Order page. They are not sent to Customer Support, nor are they notified of the dispute.

Open Disputes

  • If there is already an open Resolution Center request within the same order, you must withdraw your dispute to cancel the order.
  • If you want to cancel an order with an open dispute, withdraw your dispute (via the Orders page), and then you can cancel the order.

You won’t be able to open a new dispute if your dispute is in the process of resolving one of these issues:

  • Requested to Extend delivery date
  • Asked to Get an order update
  • Requested to Cancel order

Forced Cancellation

  • If a freelancer is late with their delivery and there was no mutual agreement about extending the delivery date, after 24 hours of the expected delivery, you can cancel without approval from the freelancer.

Note: Only the seller can send the delivery extension request. Buyers may ask their sellers to do so via the order and inbox messages.

Accessing the Resolution Center – Freelancers

Disclaimer: In certain cases, order cancellations may not affect your order completion rate. Learn more with All about Order Completion.

  1. Go to your Order page > Select the order you want to resolve (click View).
  2. Click Resolution Center—located on the right side of the page.

  3. To ask your customer to cancel an order:
    • Go to your Order page > Choose the order you want to cancel > Resolution Center.
    • Select the reason and fill in an explanation for your cancellation request.
    • Note: When you request to cancel an order, your cancellation request and comments are sent directly to your customer.
    • Click Cancel order.

Note: Customers have up to 48 hours to accept or decline your dispute request.

Remember: You can view and/or withdraw your open disputes, request to extend the delivery date, and add Extras/Custom Offers all on the Order page.

Learn more with Cancellations and Helpful Tips on How to Avoid Cancellations.

If you still need further assistance, please contact Customer Support.

Ratings and Reviews Guide

Ratings and Reviews Guide

Ratings and reviews are essential for promoting a trustworthy experience within the Efrelance marketplace. We aim to maintain a reliable review system that benefits both buyers and freelancers. This guide provides comprehensive information on reviews and ratings, including how to provide feedback, the visibility of reviews, and important considerations.

The public review section allows buyers to rate completed orders, leave written reviews, share work samples, and, in some cases, provide feedback on canceled orders.

Buyers’ ratings, written reviews, and shared work samples are displayed on both the freelancer’s profile (under reviews) and the Gig page (within the Live Portfolio).

When Can You Leave Ratings and Reviews?

  • For Buyers: After an order is delivered and marked as completed.
  • For Freelancers: Once the buyer submits a review, freelancers can leave a review about their experience with the buyer.

Tip: We encourage honest reviews to help others make informed decisions. Please keep reviews respectful and to the point.

Providing a Review as a Buyer

How to Add a Review:

  1. Log in and click Orders from the top menu.
  2. Find the order you want to review. When you open it, you’ll see a banner saying “Your order was completed.”
  3. Click the Rate Experience button on that banner.

Rating Topics:

  • Quality of Delivery: Based on your expectations.
    • Follow-up question (optional) to explain your rating.
  • Experience with Freelancer: How was it working with them?
    • Follow-up question (optional) to explain your rating.
  • Value for Money: Rate the value of the service.

New Feature: Share your review and showcase the delivered work simultaneously.

Public vs. Private Feedback

  • Public Feedback: Visible to all users.
  • Private Feedback: Available 24 hours after the order is marked completed. You will receive an email and notification on Efrelance. Private reviews help improve the buying experience and are not shared with other buyers or freelancers.

FAQs

Why can’t I add a review to my order?

  • Both buyers and freelancers have up to 14 days to provide a review. For orders under Programming & Tech, Certified, or SEO categories, the timeframe is 30 days. After this period, you cannot add a review.

My order is still active. Can I add a review?

  • Reviews can only be added after the order is marked as completed.

Can I change my review after editing it?

  • Reviews cannot be edited once published. You can edit your review before it goes live.

How can I remove the delivered work from showing with my review?

  • Buyers may request the removal of the delivery image from the seller’s portfolio by contacting Customer Support.

Helpful tips on how to avoid cancellations

Helpful Tips on How to Avoid Cancellations on Efrelance

Navigating freelance projects can be challenging, and sometimes it might seem like cancelling an order is the best solution. However, we’ve found that there are almost always better ways to handle a difficult Gig. Here’s how you can increase your order completion rate and reduce cancellations on Efrelance.

General Guidelines for Avoiding Cancellations

1. Be Clear About Pricing and Scope

Ensure your Gig’s pricing and scope are transparent and match your skillset. This helps avoid misunderstandings and ensures you don’t offer services you can’t deliver. Display your latest and original work on your Gig page to set clear expectations.

2. Communicate Effectively

Make sure both parties have all the necessary information when an order is placed. If you’re unsure about any project details, contact your buyer for clarification to avoid missteps.

3. Set Realistic Delivery Times

Always set reasonable delivery times and avoid waiting until the last minute to address issues. If cancellation becomes inevitable, communicate professionally and provide adequate notice.

4. Use the Resolution Center

If a buyer is unresponsive or you need to cancel an order, utilize the Resolution Center for a smooth process.

Tips to Prevent Cancellations

1. Be Proactive and Prepared

Clearly communicate all necessary details in your Gig description, requirements, and extras. If a buyer is unresponsive, consider initiating a mutual cancellation to prevent misunderstandings.

2. Review Your Delivery Times

If you’re often tempted to cancel due to a busy schedule, give yourself more time to deliver or ask to extend the delivery date.

3. Resolve Issues via the Order Page

Ensure you have all project requirements from the buyer at the start. If needed, use the order page to modify the order for changing delivery dates or adding extra services, helping avoid cancellations.

Increasing Your Order Completion Rate

1. Offer Additional Revisions

If a buyer needs more revisions after a Gig is completed, offer additional revisions through the order page.

2. Manage Multiple Gigs Efficiently

If you have multiple Gigs due simultaneously, mutually extend the order with the buyer on the order page. Activate the Availability feature if you need extra time to manage your workload.

3. Prioritize and Plan Your Work

Start with simpler orders to ensure timely delivery. For larger projects, begin working earlier and communicate any delays to the buyer promptly.

Meeting Your Deadlines

Availability

Pause your Gig if you know you won’t be able to work on it. Reactivate it when you’re available so buyers are aware of your status. Use the availability feature to inform buyers of your working hours and any planned absences.

Delivery

Plan your work realistically and use the extend delivery date option if necessary. Remember, delivering incomplete work or empty messages to avoid late delivery violates Efrelance’s Terms of Service and may result in account review.

Tips for New Sellers

If you’re new to Efrelance and nervous about completing your first order, don’t worry! Utilize available resources like these tips and the Efrelance Forum for community support. Remember, while cancellations can impact your performance score, they are just one of many metrics. Focus on completing your orders to grow your business.


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Seller Features

Explore the powerful tools and features available to sellers on Efrelance with our dedicated support documentation. Learn how to showcase your skills, attract clients, and manage projects effectively. From creating compelling service listings to utilizing communication tools and invoicing options, our guides empower you to maximize your earning potential and deliver exceptional results. Dive into our resources to unlock the full potential of your freelance business on Efrelance.

Generate Social proof for your work.

In the competitive world of freelancing, establishing trust and credibility is paramount. One powerful way to achieve this is by generating social proof for your work on Efrelance. Social proof refers to the positive influence created when people see others engaging with your services or products. Here’s how you can leverage social proof to increase trust and credibility with clients on Efrelance:

  1. Client Testimonials: Encourage satisfied clients to leave reviews and testimonials about their experience working with you. These authentic endorsements serve as compelling evidence of your expertise and reliability.
  2. Portfolio Showcase: Showcase your best work in a professional portfolio on Efrelance. High-quality visuals and detailed descriptions of your past projects can reassure clients of your capabilities and showcase your unique skills.
  3. Project Ratings and Reviews: Request feedback from clients upon completion of each project. Positive ratings and reviews not only enhance your profile but also instill confidence in potential clients who are considering hiring you.
  4. Case Studies: Share detailed case studies highlighting successful projects you’ve completed. Case studies provide valuable insights into your problem-solving skills, approach, and the tangible results you deliver, further solidifying your credibility.
  5. Social Media Sharing: Share updates about your work and accomplishments on social media platforms. When potential clients see your active presence and engagement online, they are more likely to perceive you as a reputable and trustworthy freelancer.
  6. Collaborate with Influencers: Partnering with influencers or industry experts to endorse your services can significantly boost your credibility. Their endorsement lends credibility and authority to your work, attracting more clients to your Efrelance profile.
  7. Certifications and Awards: Display any relevant certifications, awards, or accolades you’ve received in your field. These accolades serve as tangible evidence of your expertise and dedication to your craft, enhancing your credibility as a freelancer.
  8. Consistent Communication: Maintain open and transparent communication with clients throughout the project lifecycle. Promptly address any questions or concerns they may have, demonstrating your commitment to delivering exceptional service.

By implementing these strategies to generate social proof for your work on Efrelance, you can establish yourself as a trusted and reputable freelancer, attracting more clients and opportunities for success.

Feature Job

Are you looking to give your job listing the spotlight it deserves? Look no further! Efrelance offers an exclusive “Feature Job” option that puts your project directly in front of thousands of talented freelancers.

Why Feature Your Job?

1. Maximize Visibility:

Ensure your job stands out from the crowd by appearing prominently on Efrelance’s job listings. With increased visibility, you’ll attract more qualified freelancers to bid on your project.

2. Attract Top Talent:

Catch the eye of seasoned professionals and expert freelancers who actively seek out featured jobs. By highlighting your project, you signal to freelancers that you’re serious about finding the best talent.

3. Faster Hiring Process:

With more freelancers viewing and bidding on your job, you’ll expedite the hiring process. Choose from a pool of highly skilled candidates who are eager to take on your project.

4. Increased Competition:

A featured job garners more attention, creating healthy competition among freelancers vying for the opportunity to work with you. This competition often leads to better proposals and more competitive pricing.

5. Boost Confidence:

Showcase your commitment to quality by featuring your job. Freelancers are more likely to trust and engage with projects that have been highlighted, knowing they’re backed by serious clients.

How to Feature Your Job:

  1. Create Your Job Listing: Start by crafting a detailed and engaging job description that accurately reflects your project requirements and expectations.
  2. Choose the “Feature Job” Option: During the job creation process, select the “Feature Job” option to elevate your listing to premium status.
  3. Review and Confirm: Review your job details and ensure everything is accurate before confirming your decision to feature your job.
  4. Sit Back and Watch the Bids Roll In: Once your job is featured, sit back and watch as top freelancers flock to bid on your project, eager to impress you with their skills and expertise.

Don’t Miss Out on the Opportunity to Stand Out!

Feature your job today and experience the benefits of increased visibility, access to top talent, and a streamlined hiring process. With Efrelance’s “Feature Job” option, finding the perfect freelancer for your project has never been easier.

Efrelance Subscription Plans

Subscription Tiers and Pricing:

  • Free: Cost: $0.00
  • Starter: Cost: $4.00
  • Business: Cost: $2.00
  • Professional: Cost: $3.00
FeatureFreeStarterBusinessProfessional
Job PackagesAvailableAvailableAvailableAvailable
TipsAvailableAvailableAvailableAvailable
Number of Extras Allowed351020
Number of Extra Fast Deliveries Allowed351020
Number of Additional Revisions Allowed351020
Number of Multiple Jobs Allowed351020
Number of Active Jobs Allowed3050100200
Number of Multiple Extras Allowed351020
Number of Multiple Videos Allowed351020
Minimum Price for Job Allowed$5.00$5.00$5.00$5.00
Maximum Price for Job Allowed$1,000.00$1,000.00$1,000.00$1,000.00
Minimum Price for Extra Allowed$5.00$5.00$5.00$5.00
Maximum Price for Extra Allowed$1,000.00$1,000.00$1,000.00$1,000.00
Minimum Price for Custom Extra Allowed$5.00$5.00$5.00$5.00
Maximum Price for Custom Extra Allowed$1,000.00$1,000.00$1,000.00$1,000.00
Profile LabelSubscription Level 0Subscription Level 1Subscription Level 2Subscription Level 3

Detailed Descriptions:

  • Job Packages: A variety of bundled services offered under each subscription.
  • Tips: Optional gratuities that clients can offer.
  • Number of Extras Allowed: The maximum additional services or add-ons you can offer per job.
  • Number of Extra Fast Deliveries Allowed: The maximum number of expedited delivery options you can provide.
  • Number of Additional Revisions Allowed: The maximum number of additional revisions you can offer.
  • Number of Multiple Jobs Allowed: The maximum number of simultaneous jobs you can handle.
  • Number of Active Jobs Allowed: The maximum number of jobs you can keep active at any time.
  • Number of Multiple Extras Allowed: The maximum number of multiple add-ons you can offer per job.
  • Number of Multiple Videos Allowed: The maximum number of video add-ons you can provide per job.
  • Minimum Price for Job Allowed: The lowest price point you can set for a job.
  • Maximum Price for Job Allowed: The highest price point you can set for a job.
  • Minimum Price for Extra Allowed: The lowest price point you can set for an add-on service.
  • Maximum Price for Extra Allowed: The highest price point you can set for an add-on service.
  • Minimum Price for Custom Extra Allowed: The lowest price point for a custom add-on service.
  • Maximum Price for Custom Extra Allowed: The highest price point for a custom add-on service.
  • Profile Label: The subscription level displayed on your profile, indicating your plan tier.

Jobs on Efrelance

Discover exciting freelance opportunities and streamline your job search with our comprehensive support documentation. Learn how to navigate our platform to find relevant projects, submit compelling proposals, and secure rewarding gigs. Whether you’re a seasoned freelancer or just starting out, our guides offer valuable insights and tips to help you succeed in landing your next job on Efrelance. Start exploring to find your next professional challenge!

Live Portfolio

Your live portfolio is a crucial feature that allows potential buyers to see examples of your past work. Buyers love seeing real examples before placing an order, so it’s highly recommended to maintain an active live portfolio for all your jobs on Efrelance. This guide will help you understand how to manage your live portfolio effectively.

Importance of a Live Portfolio

  1. Showcase Your Work: Displaying your completed work helps build credibility and attracts more buyers.
  2. Increase Conversions: Buyers are more likely to place orders when they can see the quality of your previous work.
  3. Build Trust: A portfolio of real work samples demonstrates your capabilities and professionalism.

Activating the Live Portfolio

The live portfolio feature is enabled by default, allowing buyers to display or remove your work samples once a job is delivered. Here’s how to manage your live portfolio:

Steps to Add or Delete Live Portfolio Samples

  1. Log In:
    • Go to the Efrelance website and log in to your account.
  2. Access Your Profile:
    • Click on your profile picture to go to your public profile.

  1. Manage Your Portfolio:
    • Within your profile, you’ll find a section where your portfolio samples are displayed.
    • To add new samples, click on the “Add” button and upload your work.
    • To remove existing samples, select the sample you want to delete and click the “Remove” button.

Important Considerations

  • Activation Point: Once you activate the live portfolio, it will only display work samples from that point forward. Past work samples will not be shown.
  • Disabling Live Portfolio: If the live portfolio feature is disabled, work samples from that period cannot be added retroactively.
  • Managing Specific Orders: If you prefer not to include a specific work sample in your portfolio, deliver the work in a compressed folder or use a third-party file-sharing service.

Tips for an Effective Live Portfolio

  1. Highlight Your Best Work: Choose samples that showcase your skills and the quality of your services.
  2. Keep It Updated: Regularly update your portfolio with new and relevant work samples.
  3. Maintain High Quality: Ensure that all samples are of high quality and accurately represent the services you offer.

Conclusion

An active live portfolio on Efrelance is a powerful tool to attract more buyers and increase your orders. By showcasing your past work, you build trust and credibility with potential buyers. Follow the steps outlined above to manage your live portfolio effectively, and ensure it always reflects the best of your abilities. For further assistance or more tips on managing your portfolio, feel free to reach out to our support team. Happy freelancing!

Job images: General job image guidelines

Job images: General job image guidelines

Gig Image Guidelines

Here are the general guidelines for Gig images, applicable to videos and audio thumbnails as well. If you need assistance creating your Gig image, our dedicated Gig image experts are available to help.

1. Image Size Guide:

  • Recommended size: 1100 x 700 px, 72 DPI.
  • Minimum: 720 x 405 px.

2. Resizing Images:

  • Use Preview on Mac or Photo Gallery on Windows. Other free online tools are available. For additional help, reach out to our Gig image experts.

3. Image Quality:

  • Use sharp, clear, high-resolution images that catch buyers’ attention. Avoid blurry, pixelated, or stretched images.

4. Number of Images per Gig:

  • You can upload up to three images, but keeping it simple is often best.

5. Image Usage and Commercial Rights:

  • Only use images for which you have permission.

6. Accuracy and Avoiding Clickbait:

  • Use images that accurately represent your service and avoid misleading content.

7. Relevancy:

  • Gig images must directly relate to the service provided to maintain reputation and search ranking.

8. Text Usage:

  • Use as little text as possible, and avoid repeating text from elsewhere in your Gig.

9. Make Your Gig Stand Out:

  • Choose unique images and text for each Gig if you offer multiple services.

10. Naming Image Files:

  • Use clear and relevant file names to improve SEO and make your Gig easier to find.

11. Authenticity and Ethics:

  • Feel free to use a photo of yourself, ensuring it’s clear and follows Fiverr’s standards for authenticity.

12. Objectionable Content:

  • Content like adult material or hate speech is not accepted.

13. Avoid Fiverr Logos or Badges:

  • Fiverr automatically includes badges, so don’t add additional logos or badges to your Gigs.

14. No Contact Information:

  • Don’t include any private information, including contact details, in your Gig images.

15. Compliance:

  • Gig images must meet Fiverr’s Terms of Service and Community Standards to avoid removal.

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Editing your jobs

Your job listing allows you to showcase your talents to potential buyers on Efrelance. It’s crucial to provide all relevant information needed before a buyer places an order. Occasionally, you may need to update or edit elements of your job listing to keep it fresh and accurate. This guide will walk you through how to effectively edit your jobs.

Reasons to Edit Your Job Listing

  1. Pricing Changes: Adjust your prices to reflect the current value of your services.
  2. Updating Media: Add new images, videos, or audio samples to your job gallery to keep your portfolio up-to-date.
  3. Adding Extras: Include additional services or revisions to provide more options for buyers.
  4. Rewriting Descriptions: Update your job description to better explain your services and attract more buyers.

Steps to Edit Your Job

  1. Log In:
    • Go to the Efrelance website and log in to your account.
  2. Navigate to Your Jobs:
    • Switch to the “Selling” mode.
    • Go to “My Business” and select “Jobs.”
  3. Select the Job to Edit:
    • Find the job you want to edit and click on it.
    • Click “Edit” to make changes to the job listing.
  4. Make Your Changes:

    • Job Information:
      • Title: Update the job title if needed.
      • Price: Adjust the pricing model (fixed, hourly, weekly, monthly, package, milestone).
      • Category: Ensure the category matches your service.
      • Description: Rewrite the description to make it more appealing and clear.
      • Tags: Add or update tags to improve searchability.
    • Buyer Information/Requirements:
      • Instructions to Buyer: Modify the instructions to clarify what you need from the buyer.
      • FAQ: Update the FAQ section with common questions and answers.
    • Media:
      • Cover Images: Add or change cover images to make your listing more attractive.
      • Images: Upload new images showcasing your work.
      • Video Link: Add a new video link if applicable.
      • Job Preview/Samples: Update samples of your work to keep them current.
      • Audios: Upload new audio files if relevant to your job.
    • Extras: Add additional services or features that buyers can purchase.
  1. Save Your Changes:
    • After making the necessary edits, click “Save” to update your job listing.

Important Considerations

  • Job Limits: Depending on your seller level, there is a limit on the number of active jobs you can have. If you’ve reached this limit, you’ll need to delete some existing jobs to create or edit new ones.
  • Review Process: After editing your job, it may undergo a manual review. During this time, the job might be temporarily removed from search results, which could affect its position in the marketplace.

Conclusion

Regularly updating and editing your job listings on Efrelance ensures that they remain accurate, appealing, and competitive. By following these steps, you can easily make changes to your job information, media, and extras, keeping your services attractive to potential buyers. For further assistance or more tips on managing your jobs, feel free to reach out to our support team. Happy freelancing!

Adding Job Cover Photo

Welcome to Efrelance! Adding an attractive and professional cover photo to your job listing can significantly enhance its appeal. Follow these guidelines to create and upload the perfect cover photo for your job.

Image Size Guide

  • Recommended Size: 1280 x 769 pixels, 72 Dots Per Inch (DPI)
    This size ensures your image is clear and displays well on various devices.
  • Minimum Size: 712 x 430 pixels
    Avoid going below this size to maintain quality and readability.
  • Maximum Size: 4000 x 2416 pixels
    Images larger than this can be unnecessarily large and may take longer to load.

Resizing Images

  • For Mac Users: Use Preview
    Preview is a simple and effective tool for resizing images on Mac computers.
  • For Windows Users: Use Photo Gallery
    Photo Gallery provides an easy way to resize your images on Windows computers.
  • Online Tools: Various free tools are available online for resizing images
    There are numerous online resources that can help you resize your images if you don’t have access to the above tools.

Image Quality

  • High-Resolution: Use sharp, clear, high-resolution, and eye-catching images
    High-quality images stand out and make a good impression on potential buyers.
  • Avoid Low-Quality: Avoid blurry, pixelated, stretched, or distorted images
    Low-quality images can detract from your professional appearance and make your job less appealing.

Number of Images per Job

  • Up to Three Images: You can upload up to three images per job
    This allows you to showcase different aspects of your service without overwhelming potential buyers.

Image Usage and Commercial Rights

  • Permission: Only use images that you have permission to use
    Ensure you have the rights to use any images you upload to avoid legal issues.

Be Accurate and Avoid Clickbait

  • True Representation: Do not use misleading images
    Ensure your images accurately represent the service you are offering to avoid disappointing potential buyers.

Relevancy

  • Direct Relation: Job images must directly relate to the service provided
    Relevant images help potential buyers understand what you are offering and maintain the integrity of your job listing.

Use Minimal Text

  • Keep It Simple: Avoid repeating text that is already included in your job description
    Too much text can clutter your image. Keep it clean and to the point.

Make Your Job Stand Out

  • Unique Images: Use unique images and text for each job you post
    Differentiate each job with distinct visuals to attract attention and avoid confusion.

Name Your Image File

  • Clear and Relevant: Use a clear and relevant file name for your image
    This helps with Search Engine Optimization (SEO) and makes your job easier to find in search results.

Be Authentic and Ethical

  • Authenticity: If you use a photo of yourself, ensure it is clear and shows your face
    Authentic images build trust with potential buyers. Follow Efrelance’s Community Standards.

Objectionable Content

  • Community Standards: Do not use objectionable content such as adult material or hate speech
    Adhere to Efrelance’s Community Standards to maintain a respectful and professional environment.

Avoid Using Efrelance Logos or Badges

  • Automatic Inclusion: Efrelance will automatically include necessary badges
    Do not add additional logos, ratings, or seller levels to your images, as this will flag your job for removal.

Never Share Contact Information

  • Privacy: Do not include any private information, such as contact details, on your job images
    All communication should take place within Efrelance to ensure privacy and security.

Compliance

  • Terms of Service: Ensure your job images comply with Efrelance’s Terms of Service and Community Standards
    Jobs not meeting these standards (e.g., containing offensive content) will be removed.

For further assistance or guidance, feel free to reach out to our dedicated job image experts. Happy freelancing!

Creating a job

Welcome to Efrelance! Creating a job listing on our platform is your opportunity to showcase your talent and provide potential buyers with all the information they need. Follow these steps to create a compelling job listing.

Steps to Create a Job

Step 1: Job Information

  1. Title:
    Choose a clear and concise title that accurately reflects the service you are offering. Make sure it’s short and to the point so buyers can quickly understand what you offer.

  2. Price:
    Select the appropriate pricing model for your service. You can choose from:

    • Fixed
    • Hourly
    • Weekly
    • Monthly
    • Package
    • Milestone
  3. Category:
    Select the appropriate category and subcategory for your job from the drop-down menu. Ensure the category matches the services you’re providing as you won’t be able to change it later.

  4. Description:
    Provide a detailed description of your job. Explain what you offer, how it benefits the buyer, and any specific details they need to know. Be as thorough as possible to help buyers make an informed decision.

  5. Tags:
    Add up to five words or phrases that best describe your job. These tags help buyers find your job in search results.

Step 2: Buyer Information/Requirements

  1. Instructions to Buyer:
    Clearly state what you need from the buyer to start working on their order. Specify any necessary details or materials they must provide.

  2. FAQ:
    Add answers to the most commonly asked questions about your job. This helps to address potential buyers’ queries upfront and can save time for both parties.

Step 3: Media

  1. Cover Images:
    Upload a cover image that represents your job. This is the first visual buyers will see, so make sure it’s eye-catching and relevant.

  2. Images:
    Add additional images to showcase your work or provide more context about your service. You can upload up to three images.

  3. Video Link:
    Include a link to a video that demonstrates your service. This can help buyers get a better understanding of what you offer.

  4. Job Preview/Samples:
    Upload samples of your previous work. This gives buyers confidence in your skills and the quality of your work.

  5. Audios:
    If relevant, you can upload audio files to showcase your skills or previous work. Ensure they are in supported formats and within size limits.

Step 4: Extras

  1. Additional Services:
    Offer extra services that buyers can purchase along with the main job. This could include expedited delivery, additional revisions, or other related services.

Step 5: Publish

  1. Publish Your Job:
    Once all the details are complete, click “Publish” to make your job listing live on Efrelance. Your job will now be visible to potential buyers.

  2. Promote Your Job:
    Share your job on social networks to attract more buyers and increase your visibility.

For further assistance or guidance, feel free to reach out to our support team. Happy freelancing!

Promoting Your Jobs on Social Media

Efrelance provides a fantastic platform to showcase your freelance services, but to maximize your reach and attract more clients, promoting your jobs on social media is essential. Different social media platforms offer unique ways to connect with potential clients. Here’s how you can effectively promote your jobs on various social media channels.

Facebook

Why Facebook? Facebook is one of the largest social media platforms, offering vast opportunities to reach a diverse audience.

How to Promote on Facebook:

  1. Create a Professional Page: Set up a dedicated business page for your freelance services. Regularly post updates about your jobs, success stories, and client testimonials.
  2. Join Relevant Groups: Participate in groups related to your niche. Share valuable insights and occasionally promote your jobs, ensuring you follow group rules.
  3. Use Facebook Ads: Invest in targeted ads to reach potential clients based on their interests, location, and behavior.

Twitter

Why Twitter? Twitter is great for sharing quick updates and engaging in real-time conversations with a wide audience.

How to Promote on Twitter:

  1. Craft Engaging Tweets: Share updates about your latest jobs, industry news, and tips related to your services. Use relevant hashtags to increase visibility.
  2. Engage with Followers: Respond to comments and retweet relevant content to build a community around your freelance business.
  3. Twitter Ads: Utilize Twitter Ads to promote your tweets to a targeted audience, increasing your reach and potential client base.

LinkedIn

Why LinkedIn? LinkedIn is a professional networking platform, ideal for connecting with potential clients and showcasing your professional achievements.

How to Promote on LinkedIn:

  1. Optimize Your Profile: Ensure your LinkedIn profile is complete with a professional photo, detailed experience, and a summary of your services.
  1. Publish Articles: Write and share articles related to your expertise. This positions you as a thought leader in your field.
  1. Join Professional Groups: Engage in LinkedIn groups related to your industry. Share your jobs and contribute to discussions to build credibility.
  1. LinkedIn Ads: Use LinkedIn Ads to target professionals who might need your services.

Instagram

Why Instagram? Instagram is perfect for visually showcasing your work and connecting with a younger, creative audience.

How to Promote on Instagram:

  1. Share Visual Content: Post high-quality images and videos of your completed jobs. Use Instagram Stories to give behind-the-scenes looks at your process.
  1. Use Hashtags: Research and use relevant hashtags to increase the discoverability of your posts.
  1. Collaborate with Influencers: Partner with influencers in your niche to reach a wider audience.
  1. Instagram Ads: Utilize Instagram Ads to promote your jobs to targeted demographics.

Pinterest

Why Pinterest? Pinterest is a visual discovery platform, excellent for showcasing portfolios and attracting clients looking for creative services.

How to Promote on Pinterest:

  1. Create Pin Boards: Organize your work into boards related to different services you offer. Ensure your pins link back to your Efrelance job pages.
  1. Use Keywords: Optimize your pins with relevant keywords to improve searchability.
  1. Promoted Pins: Invest in promoted pins to increase the visibility of your best work to a targeted audience.

TikTok

Why TikTok? TikTok is rapidly growing, offering a platform to share short, engaging videos that can go viral.

How to Promote on TikTok:

  1. Create Short Videos: Share quick tips, success stories, or behind-the-scenes looks at your freelance jobs.
  1. Use Trending Sounds and Hashtags: Increase your reach by participating in trends and using popular sounds and hashtags.
  1. Engage with the Community: Respond to comments and collaborate with other creators to expand your audience.

YouTube

Why YouTube? YouTube is the go-to platform for video content, perfect for sharing detailed tutorials and showcasing your expertise.

How to Promote on YouTube:

  1. Create Informative Videos: Post tutorials, client testimonials, and case studies of your jobs.
  1. Optimize for Search: Use relevant keywords in your video titles, descriptions, and tags to improve discoverability.
  1. Engage with Viewers: Respond to comments and encourage viewers to subscribe for more content related to your services.

Leveraging Social Media with Efrelance

By effectively utilizing these social media platforms, you can significantly boost the visibility of your jobs on Efrelance. Remember to:

  1. Maintain Consistency: Regularly post updates and engage with your audience across all platforms.
  1. Track Performance: Use analytics tools provided by each platform to monitor the performance of your posts and ads. Adjust your strategy based on what works best.
  1. Link Back to Efrelance: Always include links to your Efrelance job pages in your social media profiles and posts to drive traffic and potential clients to your services.

Promoting your jobs on social media can greatly enhance your freelance career on Efrelance, helping you attract more clients and grow your business. Start leveraging these platforms today and watch your freelance success soar!

Sharing Your Profile and Jobs

You can share your profile, which includes your jobs, customer reviews, and details.

To share your profile:

  1. Log in and ensure you are on your seller account.
  2. Click on Growth & Marketing and select Scale Your Business.
  3. In the SHARE YOUR PROFILE section, copy the URL or click the social icons.

To share your job:

  1. Go to My Business > Jobs.
  2. In the drop-down box next to your job, select SHARE and then choose one of the social icons.

By following these steps, you can easily share your profile and job listings with potential clients.

Adding sample to portfolio

Your portfolio is a powerful tool to attract and impress potential clients. Set yourself apart by showcasing your best work, professional expertise, service proficiency, and unique skills. When clients see the quality of work you can deliver, it builds a new level of trust, which is crucial for upselling your services.

If your service is non-visual, you can still use the portfolio to showcase your work. For services without creative samples, simply describe your work and list your relevant skills in any category (e.g., Writing & Translation, Admin Support, Web Development).

Add a Project to Your Portfolio

You can upload between 2-20 projects to demonstrate the range of your skillset.

To add a project:

  1. Log in > Profile
  2. Locate My Portfolio on the left-hand side > Add a project
  3. Complete the details > Save & publish

How to Maximize Your Portfolio

Note: Ensure you have personally created every item in your portfolio and that you adhere to the marketplace’s Terms of Service.

Let’s explore how to make the most of your portfolio by including various project types, highlighting your skills, and using high-quality images.

Project Types

Use your portfolio to showcase complex projects you’ve delivered. These projects might be difficult to communicate through the job gallery or description alone.

We recommend that the portfolio projects you display should:

  • Demonstrate your commitment to delivering quality services
  • Highlight your best work and grab potential clients’ attention
  • Showcase the high quality and value of your work, along with your unique skills

Expertise

Choose projects that accurately reflect your best skills and validate your professional specialty, as advertised in your job listings.

Images

First impressions are crucial in business, and visuals can convey powerful messages. When prospective clients view your portfolio, they make decisions quickly. Visually appealing portfolios are more likely to attract clicks and deeper engagement with your service offerings.

Organize Your Portfolio

Be strategic about the projects you display and their order. This varies by service category, but some common best practices across all categories include:

Quality Over Quantity

  • Choose specific projects that best capture your specialization. Less is often more, so focus on displaying your best works, even if you can upload up to 20 projects.
  • If your service does not rely on visuals, use creative methods to illustrate the requirements and positive impact of each project.

Emphasis on Up-to-Date Skills

  • Keep your portfolio relevant by updating it with new projects and removing outdated ones. This shows your continuous ability to learn and stay current with technology.

Permission

  • Obtain permission and written consent before displaying any work in your portfolio.

Tell Your Project’s Story

Your portfolio allows potential clients to see the work you’ve already done. Clients appreciate seeing examples before placing an order, so maintain an active portfolio for all your services.

Use your portfolio to tell your project’s story by focusing on:

Skill Diversity

  • Present your various talents to potential clients by uploading 5-20 portfolio items to show the range of your skills.
  • Example: If you offer services in the “Graphics & Design” category, include different options like poster designs, book covers, landing pages, and catalogs.

Dynamic Storytelling

  • Your portfolio naturally tells a story. Show potential clients that your story is evolving, improving, and getting better over time.

By following these guidelines, you can create a compelling portfolio that highlights your skills, attracts potential clients, and ultimately helps you succeed in the freelance marketplace.

Scouting Platforms to Increase and Grow Your Profile

Expanding your presence on various platforms can help you reach a broader audience and grow your profile on Efrelance.

To scout platforms and increase your profile:

  1. Research Popular Freelance Marketplaces: Identify other well-known freelance platforms where you can showcase your skills and services.
  2. Join Professional Networks: Participate in professional groups and forums related to your industry to connect with potential clients and peers.
  3. Engage on Social Media: Actively promote your Efrelance profile and jobs on social media channels like LinkedIn, Twitter, Facebook, and Instagram to attract more clients.
  4. Utilize Job Boards: Post your services on relevant job boards and websites that cater to freelance professionals.
  5. Attend Virtual Events and Webinars: Participate in online events, webinars, and workshops to network with industry leaders and showcase your expertise.

Promote Your Efrelance Profile:

  1. Log in and ensure you are on your seller account.
  2. Click on Growth & Marketing and select Scale Your Business.
  3. In the SHARE YOUR PROFILE section, copy the URL or click the social icons to share directly on other platforms.

By scouting and utilizing multiple platforms, you can significantly increase your visibility, attract more clients, and grow your profile on Efrelance.

Adding a video to your Job


It’s essential for clients to see a sample of your work to gauge your professionalism and better understand the services you offer. Add a video to your job listing and use this opportunity to personally and creatively explain your service. Ensure you use a high-quality and original video that stands out.

Disclaimer: Only use images and content created or fully owned by you. Do not use copyrighted materials, or your job listing may be removed from the marketplace.

Job Video Requirements

Video & Animation Subcategories Requiring a Job Video:

  • Animation for Kids
  • App & Website Previews
  • Book Trailers
  • Game Trailers
  • Live-Action Explainers
  • Lyric & Music Videos
  • Real Estate Promos
  • Short Video Ads
  • Spokesperson Videos
  • Whiteboards
  • Animated Explainers

Other Categories: While not mandatory, we recommend uploading a job video with audio. Your video can influence customers and motivate them to purchase your services.

Job Video Guidelines: Dos and Don’ts Follow our guidelines to ensure your job videos are high-quality and compliant with our policies. Recommendation: Mention that your services are offered exclusively on Fiverr.

Dos:

  • Ensure your video meets these technical requirements:
    • Maximum length of 75 seconds (1 minute and 15 seconds total)
    • File size under 50 MB
    • Accepted formats: mp4 and AVI
    • Use “landscape” mode
  • Keep your video concise and focused on the service you offer.
  • If offering services in another language, write your job details in that language (in addition to English). Your video can also be in the other language, but specify the language in your job title (e.g., “I will create video ads in Spanish”).
  • Ensure your video is clear and free from background noise. Position your microphone properly and use professional audio equipment for crisp audio and video quality.
  • Use your own voice instead of computerized narration. If you use computerized narration, ensure it’s high quality and closely resembles your natural voice.

Don’ts:

  • Do not include contact information in your job video.
  • Avoid using the same video for multiple job listings. Customize each video for the specific service.
  • Do not include URLs in your videos. If using a sample from your portfolio, replace contact information with placeholder details (e.g., “[email protected]” and “555-5555”).
  • Do not use Fiverr seller badges, rating stars, or any other job details in your video. Seller metrics are not permanent and may change monthly.
  • Avoid using copyrighted audio or watermarks that are not your own. Ensure you have the rights/permissions for all content used.
  • Do not ask another seller to create samples of your work to showcase your talent. If your service is in the Video & Animation category, you must create your job video yourself.

Add a Job Video and Thumbnail

To add a job video to a new job listing:

  1. Go to Create a New Job > Gallery tab.
  2. Drag-and-drop your video file or browse for a file on your computer.
  3. When a client searches the marketplace, the video you upload will appear as the job cover image.

Note: To adjust your video’s thumbnail, the video must be approved first.

To edit your job video’s thumbnail:

  1. While in Job Edit mode > Gallery > Video > Edit.
  2. Press Play > Pause the video on the desired frame > Set as preview > Close.

Managing your jobs

Managing your jobs effectively on Efrelance is crucial for success. From ensuring visibility to improving your rankings, this guide will address your job management questions and provide tips to help you succeed.

Ensuring Your Job is Visible

  1. Publishing Your Job:
    • Double-check to confirm that you have published your job. If it’s not published, it won’t be visible to potential buyers.
    • Search for your job by its title or use keywords from your description to ensure it’s live.

Improving Job Visibility in Search

  1. Understanding Job Positioning:
    • In the marketplace, a job’s position is based on the seller’s performance over a set period. Job positions are not permanent and can rotate daily.
    • Factors influencing job positioning include:
      • Order Cancellations: Minimize cancellations to improve your ranking.
      • Delivery Rate: Ensure timely delivery of your jobs.
      • Responsiveness: Respond quickly to buyer inquiries.
      • Active Orders: The number of active orders in your queue can be limited based on your seller level.
      • Competitor Performance: Other sellers may rank higher due to better reviews, timely deliveries, and faster communication.

Dealing with Denied Jobs

  1. Understanding Denials:
    • If your job is denied, you will receive an email explaining the reason. Unfortunately, once denied, a job cannot be restored.
    • To avoid future denials, review Efrelance’s Terms of Service and Community Standards to ensure compliance.

Boosting Your Job Ranking

  1. Promote Your Jobs:
    • Utilize social media, websites, and blogs to bring more traffic to your jobs. Increased traffic can lead to more exposure and a higher ranking.
  2. Deliver Exceptional Service:
    • Complete your orders on time and provide high-quality work to enhance your ranking.
    • Strive for excellent reviews and maintain professionalism in all communications.

Job Management Tips

  • Stay Professional: Always maintain a professional attitude in your interactions with buyers.
  • Avoid Late Deliveries: Timely delivery helps improve your ranking and buyer satisfaction.
  • Provide High-Quality Work: Consistently deliver original and high-quality work to gain better reviews and repeat business.
  • Monitor Performance: Regularly check your performance metrics and work on areas that need improvement.
  • Engage with Buyers: Quick and effective communication with buyers can significantly boost your responsiveness score.

By following these guidelines, you can effectively manage your jobs on Efrelance, ensuring they are visible, ranked higher, and attractive to potential buyers. For additional assistance or guidance on managing your jobs, feel free to reach out to our support team. Happy freelancing!

Earn more with job extras

Job extras provide an excellent opportunity to expand your service offering and increase your income on Efrelance. They allow you to showcase additional services that may not be included in your job packages, providing added value to potential buyers. Here’s how you can maximize your earnings with job extras:

Understanding Job Extras

  1. Fast Delivery:
    Offer your buyers the option to receive their delivery faster than the original delivery time offered in the purchased package. Fast delivery is a highly sought-after extra that can attract buyers looking for quick turnaround times.
  2. Revisions:
    Provide buyers with the option to purchase additional revisions at an extra cost. This extra not only allows you to offer more revisions but also helps you set clear expectations and limits on the number of revisions included in your service.
  3. Additional Extras:
    Consider offering additional extras tailored to your specific service. These can include premium features, expedited support, or enhanced deliverables. By providing valuable extras, you can increase the overall cost of your service while delivering more value to the buyer.

Adding Extras to Your Job

  1. Accessing Your Gigs:
    Navigate to your Gigs tab on Efrelance.
  2. Edit Your Job:
    Select the job you want to edit and click on the Edit button.
  3. Adding Extras:
    Go to the Extra tab within the job editing interface to start adding extras. Here, you can specify the details of each extra, including pricing and description.

Job Image Guidelines: Making the Most of Your Job Image

In the world of freelancing, your job image is often the first impression buyers have of your service. Making a great first impression is key to attracting potential buyers and boosting sales. To help you succeed on Efrelance, we’ve created comprehensive job image guidelines. Let’s dive into how you can make the most out of your job images:

1. Review Gig Image Requirements

Before updating your job images, review our Gig image requirements and recommendations. Ensure your job image is appealing, high-quality, and complies with Efrelance’s Terms of Service and Community Standards. A great first impression is crucial in capturing the attention of potential buyers.

2. Keep Text Overlay Concise

If you include text overlay on your job image, keep it concise and visually easy to read. Less is more; use up to 10 words total, and avoid repeating your title. Clear and concise text overlay enhances the visual appeal of your job image.

3. Use Third-Party Logos Sparingly

While the use of third-party logos is permitted, avoid overcrowding your job images with too many logos. Keep your images clean and simple to maintain visual appeal. Remember to respect image usage rights and adhere to Efrelance’s guidelines.

4. Use High-Quality Images of Yourself

If you choose to upload a picture of yourself, ensure it’s high-quality, well-lit, and in focus. Your image should align with Efrelance’s Community Standards and contribute to a genuine and visually appealing representation of yourself.

5. Showcase Your Best Works

Utilize “before and after” images or mockups to showcase your skills and inspire potential buyers. Your sample gallery allows up to three images to display your best work effectively. Avoid overwhelming collages and focus on highlighting your expertise.

6. Ensure Rights for Stock Images/Graphics

If you use stock images or graphics, ensure you have the rights to use them and that they’re high-quality and relevant to your job. Efrelance recommends clean and visually pleasing images, especially in design categories where original work is required.

7. Focus on Main Object

When combining text, graphics, and photos, ensure your main object remains the focal point. Avoid overwhelming visuals that may confuse potential buyers. The final graphic should capture your audience’s attention effectively.

8. Seek Inspiration

Utilize examples provided to spark inspiration for your job images. Reviewing examples can help you understand how to upload compelling job images and ignite your creativity.

9. Success Begins with a Great Job Image

Remember, a great job image can lead to more sales and revenue. Your online representation influences buyers’ excitement about your service. Use job images that stand out to attract buyers and generate more revenue.

If you need additional assistance to improve and update your job images, our dedicated support team is here to help.

By following these guidelines, you can effectively showcase your services and make a lasting impression on potential buyers. Happy freelancing!

Standardized Job Packages

Implementing standardized job packages is a crucial step in enhancing the catalog on Efrelance and fostering business growth for freelancers. By adhering to standardized packages within specific categories, freelancers can ensure consistency and clarity in their service offerings, leading to a better user experience for buyers. Here’s a comprehensive guide on standardizing your job packages:

What You Need to Do

  1. Review Category Requirements:
    Thoroughly understand the standardized package requirements for your specific category. Identify the minimum pricing elements that must be included in each package within your job.
  2. Edit Your Job:
    When creating or editing your job, follow the instructions provided in the job creation flow. Make necessary adjustments to fit into the category’s minimum requirements, ensuring that all mandatory pricing elements are included in each package.
  3. Evaluate Alignment:
    Evaluate whether your job still aligns with the minimum requirements. If not, consider moving it to a more relevant category to increase visibility to potential buyers.
  4. Custom Offers:
    While standardized packages have limitations, custom offers allow flexibility for buyers with different requirements. Create custom offers based on specific needs and agreed-upon prices.
  5. Provide Comprehensive Information:
    Complete all necessary fields and provide comprehensive information about your services. Missing information may impact your exposure to potential buyers.
  6. Respond Promptly:
    Keep an eye on notifications on the seller dashboard and respond promptly. Complete relevant updates within the provided timeline to maintain visibility on the platform.

Standardization Types

Service Type

  • Choose the right category to display your job to the right audience and ensure accurate pricing and metadata.
  • Gig metadata helps expose relevant jobs to the right users.

Numeric Value

  • Elements with a numerical value (words, seconds, pages, hours, etc.) must be included in the package.
  • The number included should meet or exceed the minimal scope defined for the category.

Fixed Value

  • Specific values that remain consistent across all jobs in the category describing the same scope of work.

Include Service

  • An integral part of the service type and basic scope.
  • Packages must deliver this element; there’s no option to exclude it.

Exclude Service

  • This element cannot be part of the package but may be available as an extra.

Minimum Price

  • The package price must exceed this amount to maintain the category’s reputation for high-quality service and ensure fair competition.

Additional Extra

  • Recommended to include as an extra to expand offerings and reach more buyers.
  • In rare cases, extras may be mandatory for specific elements to ensure pricing consistency.

By standardizing your job packages, you contribute to a more streamlined and consistent user experience on Efrelance while positioning yourself for business growth and success.

For further assistance or guidance, feel free to reach out to our support team. Happy freelancing!

Job types

Job types, similar to service types, help you classify your job within specific subcategories, allowing you to effectively showcase the type of service you offer. Here’s a comprehensive guide to understanding and utilizing job types on Efrelance.

What are Job Types?

Job types are classifications within subcategories that help categorize your job based on the specific service you provide. They serve as subcategories within subcategories, enabling you to precisely define the nature of your service offering. By selecting the appropriate job type for your job, you ensure that potential buyers can easily discover your listing.

For example, within the WordPress subcategory, various services are offered, so job types have been identified to include:

  • Full Website Creation
  • Customization
  • Bug Fixes
  • Backup, Cloning & Migration
  • Security
  • Landing Page
  • WP Installation & Set up
  • Performance & SEO
  • Help & Consultation

How to Add a Job Type to Your Job

To add a job type to your existing job, follow these steps:

  1. Go to “Edit Job.”
  2. Select the appropriate job type from the dropdown menu in the pricing tab.

How Job Types Help in Search Results

Tagging your job with the relevant job type enhances its visibility in search results. Job types serve as metadata related to terms that buyers frequently search for. By choosing the right job type, you increase the likelihood of your job appearing in the search results of buyers seeking services like yours. This also unlocks package attributes that allow you to highlight what makes your job unique.

Why Some Categories Lack Job Types

Not all subcategories have job types available because not every subcategory encompasses multiple types of services. Job types are specifically relevant to subcategories where different types of services are offered within the same category.

By utilizing job types effectively, you can better position your job to attract relevant buyers, differentiate your services, and increase your chances of earning more on Efrelance.

For further assistance or guidance, feel free to reach out to our support team. Happy freelancing!

What is pricing?

Pricing is the process of determining what you will receive in exchange for your services. It includes setting a monetary value that buyers must pay to access your offerings.

Pricing Models

Efrelance offers various pricing models to accommodate different types of jobs and buyer preferences:

  1. Fixed Price:
    • A single, one-time charge for the entire job.
    • Example: $100 for a logo design.
  2. Hourly Rate:
    • Charges based on the number of hours worked.
    • Example: $25 per hour for web development.
  3. Weekly Rate:
    • A fixed price for a week’s worth of work.
    • Example: $500 per week for social media management.
  4. Monthly Rate:
    • A fixed price for a month’s worth of work.
    • Example: $2,000 per month for digital marketing services.
  5. Package Pricing:
    • Different levels of service at various price points.
    • Example: Basic, Standard, and Premium packages for SEO services.
  6. Milestone Pricing:
    • Charges divided into stages, with payment required at each milestone.
    • Example: $300 for initial research, $500 for the first draft, and $700 for final delivery.

Efficient Order Management

Master the art of order management on Efrelance with our comprehensive support documentation. Learn how to effectively track, organize, and fulfill your orders to ensure timely delivery and client satisfaction. From managing project milestones to handling revisions and resolving disputes, our guides provide step-by-step instructions and best practices to streamline your workflow and enhance your freelance experience. Dive into our resources to optimize your order management process and elevate your success on Efrelance.

Custom offers

Custom Offer

 

Creating a Custom Offer on Efrelance

Custom offers are all about being proactive—offer your customized services to potential buyers.

Note: Milestone and subscription custom offers are not available in all categories.

  1. Log in
  2. Click Messages
  3. Inbox
  4. See all in inbox
  5. Open an Inbox message
  6. Click Create an offer
  7. Select a Gig
  8. Choose an order type:
    • Single payment
    • Subscriptions
    • Milestones
  9. Select a Package
    • Your template is filled with existing package details.
    • Customize per the buyer’s requests. (Optional: Offer an expiry date, number of revisions)
  10. Click Send offer

Custom Subscription Offers

Note: This feature is being introduced and is not yet available to all Efrelance users.

Subscription Benefits:

  • Grow your business and income through repeat orders.
  • Improve visibility, reputation, and conversion rate with repeat business scores.

Subscription Details:

  • Subscriptions can be offered for up to 6 months, at a subscription price (from $5) you choose, and on your chosen schedule:
    • Daily subscription: Orders can recur every 5 to 29 days.
    • Weekly subscription: Orders can recur every 1 to 7 weeks.
    • Monthly subscription: Orders can recur every 1-2 months.

Learn more about Subscriptions.

Custom Milestones Offers

Milestones Benefits:

  • Manage complex projects.
  • Get paid for project tasks as you complete them.
  • Build trust with buyers as they approve each milestone step.

Milestone Details:

  • Each milestone project can have up to 5 steps. Each step requires a name and description.
    • Example: Animated Explainers category > “Storyboard” step.
  • Set the delivery time and price per step, and for final delivery, submit all the steps.

Learn more about Milestones.

Custom Payment Options

Choose either subscription or milestones; they cannot be combined into the same order. Suggest a payment option based on the buyer’s information:

  • Single payment: Use for simple deliveries that can be completed in one step.
  • Subscription: Use this option for repeat orders—set a price and delivery schedule that fits the buyer’s needs.
  • Milestones: Use for complex projects—the buyer will approve each project step.

In all cases:

  • Once you receive all the needed info, disable the Ask for Gig Requirements option. Once the buyer accepts your custom offer, the order starts automatically.
  • You can accept custom offers even if your Set your availability status is set to “pause”. Check for any custom offer requests before taking time off.

Learn more about custom offers by reading our blog: Custom Offers Can Help Your Efrelance Business Grow.

Learn more with The Perfect Proposal.

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Order Requirements General Information

Structured Gig requirements stand out as one of the most valuable tools for freelancers. The more detailed, straightforward, and organized these requirements are, the smoother your work process will be, leading to better results.

Advantages of Structured Requirements:

Setting Expectations:

  • By asking for all necessary information upfront, both you and the customer can better understand what is expected from the order, thus setting clear expectations from the beginning.

Avoiding Misunderstandings:

  • With submitted requirements, you can review them thoroughly and address any questions or clarifications with the customer promptly, minimizing the chances of misunderstandings later on.

Time Saving:

  • Gathering all information beforehand saves time for both you and your customer. This prevents delays in delivery that could result from ongoing requests and questions during the order process.

Creating an Organized Work Process:

  • Once all necessary information is collected and expectations are aligned, it’s recommended to create a detailed document outlining specific tasks, timelines, and regular updates on task status. This ensures a smooth work process for both you and your customer.

Enhancing Customer Experience:

Tips to Impress Your Customers:

  • Thoroughly Review the Customer’s Brief: Ensure you understand the requirements fully.
  • Express Gratitude and Seek Clarifications: Thank the customer for their order and ask any necessary follow-up questions.
  • Clarify Initial Steps: Clearly explain what the first steps will include, such as creating a storyboard or mockup, and how initial plans or drafts will be shared for review and approval.
  • Maintain Regular Updates: Keep the customer informed by providing updates every 2-3 days on the order’s progress via the order chat.

Structured Gig requirements not only streamline your workflow but also contribute to a positive buying experience, ultimately leading to increased customer satisfaction.

What if my buyer doesn't like my delivery

Delivering a Gig often brings a sense of accomplishment and satisfaction, knowing that you’ve completed a task and are about to be compensated. However, sometimes the hand-off process doesn’t go as smoothly as anticipated, particularly when a buyer does not accept their delivery.

Regardless of the reason, there are occasions when a buyer’s expectations may not align with the delivered work, leading to requests for significant revisions. In such situations, there are several solutions available, including the Resolution Center, designed to help you resolve issues with the buyer before involving Customer Support.

Here’s a step-by-step guide to navigate this process:

1. Stay Calm

It’s normal for buyers to request revisions, even if you’ve put considerable effort into your delivery. Remember, a revision request doesn’t necessarily reflect negatively on your work’s quality. Stay composed, and focus on maintaining professionalism while communicating clearly with the buyer.

2. Understand the Feedback

Take time to carefully read and understand the buyer’s feedback and revision requests. If necessary, seek clarification from the buyer to ensure you grasp their expectations accurately.

3. Clarify Scope and Effort

If the requested revisions fall outside the original Gig scope, politely explain this to the buyer. Break down the effort required for the requested changes and suggest revisions that align with the scope while addressing the buyer’s needs.

4. Deliver Revised Work

If you’re capable of making the requested revisions and understand the buyer’s expectations, proceed with revising the work. Use the “REDELIVER NOW” option to submit the modified work via the order page.

5. No Pressure

While maintaining high ratings is important, avoid pressuring the buyer regarding ratings, especially when addressing dissatisfaction or confusion. Focus on resolving the issue in a professional manner.

6. Last Resort: Resolution Center

If issues persist and cannot be resolved through direct communication, consider using the Resolution Center as a last resort. Here, you can seek assistance in resolving disputes or issues with the order.

If necessary, canceling an order through the Resolution Center may be considered. However, note that certain cancelations may not impact your seller completion rate. Familiarize yourself with the implications of order cancelations through resources like “All about Order Completion.”

For additional guidance and tips on effective communication and order management, consider exploring resources such as Communication Webinars or helpful tips on avoiding cancellations.

Receiving an order

Once your Gig has been approved, you are officially eligible to start receiving orders! You can expect to receive a notification for each new order made by a buyer. Depending on your preferences in your account settings, you will receive a push notification and/or an email every time you receive an order.

To view an order:

  1. Once you have successfully logged in, from the Selling menu, click Dashboard. On the top right-hand side of the page, you can see all your active orders.
  2. To view the details of each order, click View. You will then see the order page. Here, you can see all the details relating to the order, including the order number, the buyer’s information, and history, the date, and time of the expected delivery, and so on.
  3. If you would like to add a private note to the order, be sure to click on Add note. Here, you can write specific details or tasks related to the order.
  4. In the Order Requirements section, click Show requirements to display the information you require from your buyers to start working on the order.
  5. Using the message box, you can write to your buyer requesting additional information required or just to let them know that you are working on the order.

Note: You can view recent inbox conversations with the buyer from within the order page.

Limiting orders in queue

If you find yourself very busy or are unable to handle a large number of orders received, you have the option to set a limit on the number of orders you can receive. This will allow you to manage orders while continuing to provide your buyers with exceptional service.

To limit the number of orders in your queue:

  1. Log in and, from the Selling menu, click on Gigs.
  2. To set an order limit for yourself, click on the Gig’s title.
  3. Beneath the GIG STATUS and GIG INFO, you will see the LIMIT ORDERS IN QUEUE feature. Click the toggle to activate the feature, it will turn green.
  4. Set your Max orders in queue by typing in your preferred order limit number. Make sure to set the number of orders you can handle successfully.
  5. Set the Keep the direct link active on your Gig. This will allow returning buyers, or anyone with a direct link to your Gig, to still be able to purchase your Gig. Click the toggle to activate the feature, it will turn green.

Notes: By using this feature, you can control the number of orders you can receive. Once the limit you set is reached, your Gig will temporarily be removed from Efrelance’s search, meaning that buyers will not see your gig when they look for the service. 

If you choose to disable this feature, your Gig will return to Efrelance search (approximately 15 minutes later).

Using this feature does not affect your ranking or ratings.

This feature does not prevent buyers from placing orders in previous custom offers. 

Managing orders

As a seller, you can manage your orders based on different tabs on your Manage orders page.
Learn more about the different types of order statuses with What does my order status mean?.

Manage your Orders

  1. Log in > Right Click Profile> My ShoppingOrders.
  2. This will open the Manage orders page with an overview of all your orders, from active orders to past orders.

3. Click on an order within the list to view the order details.

Manage order tabs

Note: The red clock showing the time when the delivery should be made is a helpful tool for sellers to track the time spent on an order. This is not an indicator of the status of the order. 

TabExplanation
PriorityAll the orders that require additional actions from you (e.g. rejected orders, late orders, etc.).
NewAll the orders that are new orders you’ve received from buyers.
ActiveAll the orders that you’re currently working on, and are In progress.If an order was placed, but the information required from the buyer wasn’t submitted, then you will see that your order is Awaiting requirements.
LateAll the orders that have yet to be delivered.
An order is considered to be Late if it has not been delivered for 24 hours after the delivery date.
CancelledAll the orders that have been cancelled.
StarredThese are the orders that you’ve chosen to highlight as important.

Revision

Revisions allow buyers the ability to reject a seller’s delivery and provide sellers with more time to include buyer feedback and any changes required—based on the delivered work.

Revisions are an optionalfeature that sellers may choose to offer their buyers.

Note: When sellers offer revisions on their Gig, they should be prepared to support the buyers’ requests.

What does “rejected” mean?

When a buyer requests revisions on an order, the order’s status is updated to Rejected.

This means that the buyer rejected the delivery, and the seller is now required to update the delivery to include the changes requested.

Note:
 This doesn’t mean that the seller is refusing to work on the revisions requested.

Learn more with What does my order status mean?

Tips to make your revisions more effective

Tips for buyersTips for sellers
1. Communicate the changes you require as clearly as possible.1. Communicate clearly about the exact amount of revisions you offer your buyers per Gig.
2. To make sure the order status changes, click on the Yes/No buttons and answer the questions (even if they don’t 100% apply to your request).Note: If the order remains Delivered, then your revision request was not recorded correctly. 2. When your service offers a revision, always respect the buyer’s request.Note: You must communicate the exact amount of revisions you offer as clearly as possible.
3. Keep in mind that revisions must be requested within 3 days of the delivery or the order will be automatically marked as Completed.3. If you choose to set unlimited revisions, it’s your responsibility to revise the Gig until the buyer is satisfied.

To better understand how to provide revisions check out Revisions done right

Offering source files

Note: The source file extra is available in specific categories only.

When you create your Gig, you can offer source files as an extra. If a buyer purchases a source file Gig extra, you need to upload the source files when you deliver your order. If a buyer didn’t select the source file extra, you still have the option to upload source files when you deliver, and it will be offered for sale. We recommend that you upload the source files in every delivery.

Turning on the source file extra

  1. When defining extras in your Gig > Mark the checkbox next to the Source File extra.
    Note: If a buyer purchases this Gig extra, you’ll see it on the order page.
  2. Order page > Deliver your Order at the top/ Scroll down > Deliver Now
    If you’re not ready to deliver your work >  Save Draft
  3. To attach your file >  Upload Work
  4. To attach your source files > Upload Source FilesNote: You can upload files up to 5GB. 
  5. In Describe What You’ve Done > Write a brief description of your delivery > Deliver WorkIf a buyer isn’t satisfied with the delivery or would like a modification, you’ll see the option to  Redeliver Now. On the order page > Deliver Modified Work.

Offering extra services within an active order

When you receive an order, you can offer extra services to the buyer within the active order. For example, if you provide logo designs and a buyer ordered your basic service, you can write the buyer a message and offer extra services, such as a higher resolution file, additional revisions, or custom-made stationery.

To offer extras within an active order:

  1. After you log in, from your selling menu, select the order, you wish to edit.
    Note: You can access your orders in several ways, such as within emails or notifications.
  2. Scroll to the bottom of the order and, in the message box, explain the reason for offering extra services.
  3. At the bottom of the message, click Offer more extras.
  4. Within the list of extra services you provide in your Gig, select a service, the quantity, and how many days you’ll add to the delivery date.
  5. If you would like to add a custom service not listed in your Gig, click Add custom extra and enter a description, the amount you charge, and how many days to deliver.
  6. When finished, click Send.

Notes: 

  • If the offer is accepted, the order duration will update accordingly.
  • Keep in mind the days are added to the original delivery date, not the current date. 
  • If the order was already delivered and the buyer purchases the custom extras, the order’s status will change back to “in progress,” meaning you have to meet the original delivery date again. 

The buyer will be notified and may choose to accept the offer and pay, decline the offer, or ask for changes. You can also withdraw the offer. You will be notified every time the status of the order has changed.

Buying on Efrelance

Navigate the process of hiring freelancers on Efrelance effortlessly with our user-friendly support documentation. Learn how to find the perfect talent for your project, evaluate proposals, and securely manage payments. From posting job listings to communicating with freelancers and managing project milestones, our guides offer valuable insights and tips to ensure a seamless experience. Get started today to find the right freelancer for your needs and bring your projects to life on Efrelance.

How to purchase order with bank transfer

Here’s a guide on how to purchase an order with bank transfer on Efrelance after selecting a gig and completing other necessary steps:

  1. Select Gig: Begin by browsing through the available gigs on Efrelance and choose the one that best fits your requirements.
  2. Review Gig Details: Take the time to carefully review the gig details, including the service description, pricing, delivery time, and seller ratings.
  3. Contact Seller (Optional): If you have any questions or specific requirements, you can contact the seller directly through the messaging system to discuss details before placing your order.
  4. Place Order: Once you’re ready to proceed, click on the “Order Now” or “Buy Now” button to initiate the purchase.
  5. Select Payment Method: During the checkout process, you’ll be prompted to select your preferred payment method. Choose “Bank Transfer” as your payment option.
  6. Bank Transfer Details: Efrelance will provide you with the necessary bank transfer details, including the recipient’s name, account number, and bank routing information.
  7. Initiate Bank Transfer: Use your online banking portal or visit your bank to initiate the bank transfer using the provided details. Ensure to include the reference or transaction ID provided by Efrelance in the transfer description.
  8. Confirmation: After completing the transfer, wait for the confirmation from your bank. Bank transfers may take 2-3 business days to process .
  9. Order Processing: Once Efrelance receives confirmation of the bank transfer, they will begin processing your order. You may receive a notification confirming the successful placement of your order.
  10. Track Order Progress: Keep track of your order’s progress through your Efrelance dashboard. You can communicate with the seller and monitor the status of your order until it’s completed.
  11. Order Completion: Once the seller delivers the completed work, review it carefully to ensure it meets your expectations. If satisfied, mark the order as complete to release payment to the seller.

By following these steps, you can successfully purchase an order with bank transfer on Efrelance after selecting a gig and completing other necessary steps.

Find A Service And Get A Quote

Discovering the right service among the myriad options on our platform might seem daunting at first. However, fret not, as our search engine is here to streamline your quest and connect you with the perfect freelancer for your needs.

Searching for a Service

How it Works:

  1. Enter Keywords: At the top of the homepage, input the service you’re seeking into the search bar and hit Search. Even if you’re not logged in, you can utilize the search feature on the homepage banner.

  2. Autocomplete Assistance: As you start typing, autocomplete suggests common search terms or relevant categories to aid your search. For instance, typing “logo” may prompt suggestions like “logo design.”

  3. Apply Filters: Upon landing on the results page, you’ll find filters at the top, which vary based on the Job category or subcategory. These filters enable you to refine your search based on factors like style, file format, and services included.

Search Filters:

  • Delivery Time: Filter freelancers based on your preferred delivery timeframe.

  • Budget: Narrow down your search by selecting suitable price points.

  • Online Status: See if freelancers are currently logged in to the platform.

  • Seller Level: Filter by the freelancer’s level, ranging from newbies to Top Rated.

  • Language: Communicate with freelancers in your preferred language.

  • Location: Find freelancers aligned with your time zone.

Can’t Find What You Need? Utilize our matching feature to post a brief outlining your project/service requirements and budget. You’ll receive custom offers directly from freelancers, allowing you to choose the best fit for your needs.

Getting a Quote: Once you’ve identified a seller you like, initiating a quote request is simple. This feature enables you to communicate your order details, including desired delivery time, directly to the freelancer.

How to Use the Get a Quote Feature:

  1. Find Your Job: Browse through thumbnails on the homepage or category pages, or visit the freelancer’s profile directly.

  2. Initiate Request: Click “Get a Quote” on the freelancer’s profile or Job page.

  3. Provide Details: Describe your service requirements and attach relevant files, if any.

  4. Set Criteria: Optionally select specific criteria for your order, such as gender, language, or delivery time.

  5. Submit Request: Click “Submit Request” to send your inquiry to the freelancer.

The freelancer will then reply with a quote (custom offer) tailored to your needs. You can review and either accept or decline the offer.

If you’re still unable to find the service you’re looking for, our Customer Success team is ready to assist you.

Creating A Request for Freelancers to Find You

To create a request and allow freelancers to find you as a buyer on Efrelance.com, follow these steps:

  1. Log in to Your Account:

    • Visit Efrelance.com and log in to your account using your credentials.

  2. Access the Requests Section:

    • Once logged in, click on “Post A Request”.

  1. Provide Details:

    • Fill out the form with as much detail as possible about the service or project you need. Include information such as:

      • Title of the request: A clear and descriptive title that summarizes your project.

      • Description: Provide a detailed description of the project requirements, including any specific tasks, deliverables, deadlines, and expectations.

      • Category and subcategory: Select the relevant category and subcategory that best fits your project.

      • Budget: Indicate your budget for the project. This can be a fixed price or a price range.

      • Timeline: Specify the expected start date and deadline for the project.

      • Additional requirements: Any other specific requirements or preferences you have for the project.

  1. Review and Submit:

    • Review the information you’ve provided to ensure accuracy and completeness. Once you’re satisfied, submit the request.

  2. Wait for Responses:

    • After submitting your request, it will be visible to freelancers on the platform who specialize in the relevant category. Freelancers who are interested and qualified to work on your project may submit proposals or bids in response to your request.

  3. Evaluate Proposals:

    • Once you start receiving proposals from freelancers, take the time to review each one carefully. Evaluate the proposals based on factors such as experience, expertise, portfolio, and proposed budget.

  4. Communicate with Freelancers:

    • Engage with freelancers who have submitted proposals by asking questions, seeking clarifications, and discussing project details further. This will help you assess their suitability for the job.

  5. Award the Project:

    • After evaluating the proposals and communicating with freelancers, select the freelancer you believe is the best fit for your project. You can then award the project to them, either directly through the platform or by contacting them outside the platform to finalize the details.

  6. Collaborate and Manage the Project:

    • Once the project is awarded, work closely with the freelancer to collaborate on the project and ensure it progresses smoothly. Use the platform’s communication tools and project management features to track progress, provide feedback, and manage milestones.

By following these steps, you can create a request on Efrelance.com and allow freelancers to find you as a buyer, enabling you to connect with skilled professionals who can help bring your projects to life.

Efrelance Refrerral Program

How does the referral program work on Efrelance?

With Efrelance’s referral program, you and your friends can earn rewards. Here’s how it works: When you refer a friend to Efrelance, they will receive a 5% discount on their first purchase. In addition, you will earn a 5% credit of the amount of their first purchase.

 

To participate in the referral program:

  1. Log in to your Efrelance account.

  2. Then use this link to access the Referral page “https://efrelance.com/referral-url-generator/”

  3. You will be directed to the referral page where you will need to paste a link of the related service your referral wants to buy

  4. Now Search for the service your referral wants to buy. and copy the link above it

  5. After copying the link, then paste it inside the box in Efreelance URL Generator

  6. Then click on ‘Generate’ and Copy the link and send it to your referral

Please note: You will receive a notification and an email once the reward is granted. It may take up to two days for the reward to be processed and credited to your account. Remember, the 5% discount applies only to the first purchase made.

Ensure that your friends sign up using your referral link. The referral won’t work if your friend already has an Efrelance account or if they sign up without using the link.

Please note: All orders must be legitimate. Any attempt to manipulate or exploit the referral program may result in an account suspension.

How to top up your account credit with bank transfer

To top up your account credit using bank transfer on Efrelance, follow these steps:

  1. Initiate Transfer: Log in to your Efrelance account and navigate to the “Top Up” or “Add Funds” section.
  2. Select Bank Transfer: Choose the amount you want to top up and click option for bank transfer as your preferred payment method.
  3. Bank Details: Provide the necessary bank details provided by Efrelance for the transfer. This typically includes the recipient’s name, account number, and bank routing information.
  4. Initiate Transfer: Initiate the bank transfer from your bank’s online banking portal or visit a local branch to make the transfer.
  5. Include Reference: Ensure to include the reference or transaction ID provided by Efrelance in the transfer description or memo field. This helps Us identify and credit the transfer to your account accurately.
  6. Confirmation: After completing the transfer, wait for the confirmation from your bank. Bank transfers may take 2-5 business days to process.
  7. Verification: Once the transfer is processed, Efrelance will verify and credit the funds to your account. You may receive a notification confirming the successful top-up of your account credit.
  8. Check Account Balance: Finally, log in to your Efrelance account to verify that the funds have been successfully credited to your account. Your account balance should reflect the top-up amount.

By following these steps, you can easily top up your account credit using bank transfer on Efrelance and continue to use the platform’s services for your projects and transactions.

Please note: It may take 3-5 business working days for bank transfers to be reflected in your account.

Therefore: If you prefer instant order. Pay with credit or debit card

How to increase your account credit as a buyer

Here’s a guide on how to increase your account credit as a buyer on the Efrelance platform:

  1. Deposit Funds: Start by depositing funds into your Efrelance account. You can do this by navigating to your account settings or payment options and selecting the option to add funds. Choose the amount you wish to deposit and complete the transaction using your preferred payment method.
  1. Bulk Purchases: Consider making bulk purchases or buying credits in larger quantities. Some platforms offer discounts or incentives for buying credits in bulk, allowing you to increase your account credit while saving money.
  2. Promotional Offers: Keep an eye out for promotional offers or discounts provided by Efrelance. Occasionally, platforms offer bonuses or incentives for adding funds to your account during specific promotional periods. Take advantage of these offers to increase your account credit.
  3. Earn Credits: Explore opportunities to earn credits through referral programs or participation in special campaigns. Some platforms offer rewards for referring new users or participating in promotional activities. By earning credits through these channels, you can boost your account credit without spending additional funds.
  4. Payment Plans: Consider opting for payment plans or subscriptions offered by Efrelance. These plans may allow you to pay for services over time while still enjoying the benefits of increased account credit. Evaluate the terms and conditions of different payment plans to find one that suits your needs.
  5. Utilize Credits Wisely: Once you’ve increased your account credit, make sure to utilize it wisely. Prioritize essential purchases or projects that align with your business goals. Monitor your account balance regularly to ensure you have sufficient credit for upcoming expenses.

By following these steps, you can effectively increase your account credit as a buyer on the Efrelance platform and enhance your purchasing power for various services and projects.

Please note: It may take 3-5 business working days for bank transfers to be reflected in your account.

Therefore: If you prefer instant order. Pay with credit or debit card

Q: FAQs for Buyers

FAQs for Buyers

We understand you might have many questions, and we’re here to help! Click on the relevant section below for answers, or scroll through to find a comprehensive overview of the most common questions from our buyers.

Account Management

  1. How can I tell if a seller is online or offline?
    • The small circle next to a seller’s username indicates their status: green for online and grey for offline. This can be seen on their profile, in your Inbox/Order conversations, and on sellers’ Gig pages. You can also filter marketplace results to show only online sellers from the Category, Subcategory, and advanced search pages. For more, see Managing Your Account.
  2. How do I change my notification settings?
    • Manage your notifications via desktop site.

    Desktop:

    • Profile Picture > Settings > Notifications > Enable/disable the desired notifications.

Policies & Safety

  1. What kind of information will Efrelance never ask me to provide?
    • We will never ask for your password, sign-in credentials, or to log into a site outside of efrelance.com. We also won’t ask you to download or install any applications. If you receive any such requests, do not download or run any applications or email attachments—they are not from us.
  2. Is my personal information safe?
    • Your privacy is very important to us. Learn more about Efrelance’s Privacy Policy, which is part of our Terms of Service.
  3. Can I pay my seller directly?
    • No, all payments must be made through Efrelance for your safety. If you are asked to use an alternative payment method, report it to Customer Service immediately.

Payments and Orders

  1. How do I buy a Gig using the desktop?
    • On the Gig page, click Continue.
    • Add Gig extras or multiples by clicking on Add Gig Extras or Extra Quantity.
    • Click Continue to proceed to the payment page and complete the purchase.
  2. What are Gig Extras and Gig multiples?
    • Gig Extras: Additional services offered for an extra price.
    • Gig Multiples: Option to purchase additional quantities of a seller’s Gig. Note that increasing the quantity does not automatically adjust the delivery time.
  3. What are my payment options when using the desktop?
    • You can use PayPal, a credit card, Apple Pay (iOS), or Google Pay (Android). Enable Single Click payments for easier transactions.
  4. How to add feedback as a buyer?
    • Log in, click Orders, and find the banner that says Your order was completed. Click Rate Experience.
  5. How do I leave my seller a tip?
    • After an order is marked as “Completed,” you can leave a tip within 30 days. Options include a custom tip, a review, or a simple “thanks.”
  6. How much can I tip my seller?
    • The minimum tip is $5. For orders below $25, the tip can be up to $25. For orders above $25, the tip can be up to 100% of the order price.
  7. Why does Efrelance charge tipping fees?
    • Tipping creates a transaction, and thus, the tip is subject to the Efrelance service fee.
  8. Why was my payment declined?
    • Ensure your payment details are correct, your card is valid, and you have available funds. If issues persist, try a different payment option or contact Customer Support.
  9. What is the difference between Efrelance Balance and Efrelance Credits?
    • Efrelance Balance: Funds in your account from earnings, reimbursements, or refunds.
    • Efrelance Credits: Funds awarded through promotions, used only for purchases on Efrelance.
  10. Can I withdraw money from my Efrelance account?
    • Only sellers can withdraw earned revenue. Buyers can use refunded amounts for future purchases or request a direct refund.
  11. Where is my order?
    • If an order isn’t immediate, it might be due to pre-screening by your payment processor. Contact Customer Support with your transaction ID, Gig title, seller name, and total purchase amount if there are issues.
  12. How do I cancel my order?
    • Use the Resolution Center to try and work things out with your seller. See resolving issues with an order for more information.
  13. Does my refund include the service fee?
    • Yes, the full amount is refunded to your Efrelance balance. You can also request a direct refund to your PayPal or credit card.
  14. What is commercial use?
    • It refers to using a seller’s delivered work for business-related purposes and profit. This ensures you have resell rights to the service, like a logo.
  15. Do I own what is delivered to me?
    • Yes, unless stated otherwise, you receive all intellectual property rights upon full payment of the Gig.
  16. How do I download attachments and files?
    • Download attachments from messages or order deliveries. If you encounter issues, check your browser extensions, firewall, antivirus software, and browser settings.

General FAQs

  1. What are milestones?
    • Milestones break down larger projects into smaller tasks for easier management. They are available for orders over $100.
  2. Why is there a watermark on my delivery?
    • Watermarks protect the seller’s work. They are removed once you accept the delivery.
  3. What does it mean if a seller has activated their Set Availability?
    • It means the seller is taking a break. You can send them a message and get notified when they return.
  4. Does Efrelance contact its customers?
    • Occasionally, we may reach out to the community. Official messages from Efrelance will have a button labeled Efrelance Team next to the username.

Not finding the service you’re looking for? Contact our Customer Success team at [email protected].

Payment and withdrawals

Manage your finances on Efrelance confidently with our comprehensive support documentation on payments and withdrawals. Learn how to securely process payments for services rendered, set up payment methods, and withdraw your earnings seamlessly. Whether you’re a freelancer awaiting payouts or a client making payments, our guides provide clear instructions and insights to ensure smooth transactions. Dive into our resources to optimize your financial management and make the most of your Efrelance experience.

Level 2 Status


How to Achieve Level 2 Status

The Level 2 badge on Efrelance signifies freelancers who have delivered consistent quality and service. Achieving Level 2 status is a significant milestone in your freelancing journey, and our new level system offers transparency, actionable insights, and a clear view of your progress.

Learn more about the benefits of Efrelance’s new level system.

                                                                 Criteria to Qualify for Level 2 Review

                                          To qualify for Level 2, you must meet the following criteria. Tip: Monitor your progress on your level overview page.


Amount Earned: $1000


Star Rating: 4.7


Completed Orders: $10


Response Rate: 80%


Unique Clients: 5


Note: Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Level 2 Review Structure

In considering your eligibility for Level 2, the evaluation team performs a holistic review, examining the following four pillars:

  1. Professional Skills: Proficiency and quality of deliveries relative to the scope of services provided.
  2. Communication and Service: Responsiveness and ability to set clear expectations and provide a smooth client experience.
  3. Professional Presence: The structure of your Gigs and profile, use of features like intro videos, and portfolio showcasing skills and experience.
  4. Compliance with Efrelance’s Policies: Verification that your account activity complies with our Terms of Service and Community Standards.

Dos and Don’ts

Dos:

  • Present yourself professionally: Build an attractive and trustworthy presence with exceptional Gig pages and a freelancer profile.
  • Deliver exceptional value: Ensure every service offers outstanding value in terms of price, timeliness, and expertise, and customize your work to meet buyers’ specific needs.
  • Meet client expectations: Provide services that match your Gig’s description and requirements.

Don’ts:

  • Misrepresent yourself or your business: Clearly represent your qualifications, services, and identity, and refrain from unauthorized use of content or deceptive pricing.
  • Duplicate any active Gigs or services: Ensure your Gigs offer different services and are not synonymous with each other.
  • Violate our Terms of Service or Community Standards: Maintain a safe and trustworthy experience on Efrelance.

Maintaining Level 2 Status

Level 2 freelancers must maintain the required metrics to keep their status. If any metrics fall below the minimum requirements, you will enter a 30-day grace period to improve your metrics. If you improve, you’ll keep your Level 2 status. If not, the evaluation team will review your account and determine whether you can remain at Level 2. If moved to a lower level, you can be evaluated again after 6 months to reclaim your Level 2 badge.

Expected Time Frame for the Review Process

Our meticulous review process ensures that each qualified freelancer receives the attention they deserve. We are committed to awarding the Level 2 badge to freelancers who demonstrate consistent quality and service. The evaluation team is currently focusing on high-demand categories. These categories and estimated time frames for decisions are listed below.

Note: These are estimates and may change depending on the number of freelancers in the queue. Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Q: Withdraw your earnings

How it Works

When buyers place orders, they pay Efrelance. Once the order is completed, the funds are credited to your account. The funds remain under a “pending” status clearing period depending on your seller level. This timeline ensures financial processing and buyer satisfaction. Once the funds are marked “cleared,” they become available for withdrawal.

Note: This does not apply to Logo Maker orders. To learn more about Logo Maker earnings and withdrawals, please refer to our article on Efrelance’s Logo Maker earnings tier model.

Things to Remember When Withdrawing Your Funds:

Processing Time:

  • It can take up to 12 additional hours for the funds to appear as cleared.
  • Top Rated, Seller Plus Premium sellers, and Pro sellers have a short-day clearing period.

Availability:

  • Withdrawal options may vary depending on the seller’s country. For instance, some methods might not be available in certain regions.
  • Withdrawals can only be made once every 24 hours.

Method Change:

  • If you change your withdrawal method, there is a mandatory 24-hour waiting period before you can withdraw again.

Withdraw Your Earnings

You will only see the option to withdraw if you have money available in your balance.

  1. Log in > Selling menu > Earnings.
  2. Click the Withdraw balance button > Just one options to withdraw funds:
    • US Bank Transfer

Note: Certain options are only available to some sellers and/or locations.

Currency Considerations

Currency conversion fees apply and additional charges may be added by your bank or payment provider.

  • If you withdraw in a currency other than USD, you’ll be asked to confirm the withdrawal currency and amount. This amount includes conversion fees, and as a result, the amount may appear to be less because it reflects the exact amount sent to your withdrawal account (non-USD)—after conversion fees have been applied.
  • If you don’t want to withdraw in your local currency, you can update your currency settings via the confirmation window.

Note: Users in Malaysia cannot withdraw in their local currency due to local regulations.

If you currently receive funds in USD and would like to receive funds in EUR, GBP, AUD, CAD, or ILS, you’ll need to register again instead of connecting your payout method.

Withdraw Balance

The Withdraw Balance button can be accessed on the Earnings page. In the Available Funds section, you will see the amount available for you to withdraw and the Withdraw Balance button.

FAQs

When I set to use my local currency, my revenues don’t update. Why?

  • All Efrelance Balances are derived from the US Dollar value, including your revenues. Although you may see your overall account balance (next to your Profile Picture) in your local currency, your Revenues page will always show the US Dollar amount, since the only currency within the Efrelance system is US Dollars.
  • Remember: When viewing or withdrawing in your local currency, you may see daily changes due to exchange rate fluctuations and conversion fees. You always have the option to withdraw in USD.

What can I do if my withdrawals are failing?

  • If you are withdrawing to a specific method, remember that some regions might have restrictions.
  • Ensure your withdrawal account is verified and capable of receiving funds from Efrelance.
  • Once you have resolved any issues with your withdrawal method, contact us again, and we will look into this further for you.

Note: Withdrawals are final and can’t be undone. We will not be able to refund or change this process once it has begun.

My withdrawal was refunded… where are my funds?

  • All withdrawals are final and cannot be undone. If the funds were already refunded, we recommend reaching out to our Customer Support to check the status of your funds.

Q: Your payments stats

 

 
We’ve completely revamped the Efrelance Seller’s Earnings Page, making it easier to navigate, more organized, and providing more detailed information about your account activity. While the page is now much more intuitive, let’s highlight some of the changes you can expect.

Main Stats Overview

Easily view all your main stats for past, present, and future earnings and expenses.

Available Funds

Your available balance can be used for purchases or withdrawn using a service provider.

Withdraw Balance

The Withdraw Balance button directs you to the Withdraw Balance page, where you can add your payment method.

Learn more about Withdrawals:

Find detailed information about withdrawing your earnings and available payout methods.

Future Payments

This section includes Payments being cleared and Payments for active orders.

  • Payments Being Cleared: Funds that will move into your Available Funds after clearance.
  • Payments for Active Orders: Funds that will move into a clearing period once orders are completed.

Earnings and Expenses

Here, you can view your past earnings and expenses, filtering them by year, month, or since joining Efrelance.

  • Earnings: Net Income now includes only payments from completed orders that have been cleared. Any compensation handled by customer support is also included.
    • You’ll see the amount before taxes in this section.
    • If you’ve paid taxes on your earnings, you can view the total taxes paid through the tooltip.
  • Expenses: All purchases are made with your earnings or future earnings.

Main activity types

Here is a cheat sheet for the most common Activity types and icons used to filter the Activity Table:

 TermExplanation
 ClearingPayments for completed orders that are still in a clearing period.
 EarningPayments earned from orders, order extras, or tips.
 Earning reversedEarnings that have been canceled.

 

Note: If an order is canceled due to a payment provider dispute on the buyer’s end, and the order complies with the criteria for our Seller Protection Program, you will receive your earnings in return within a clearance period.

Learn more about Chargebacks and seller protection and Efrelance’s Terms of Service.

 CompensationEarnings compensations that are granted to you by Customer Support.
 ExpenseEarnings spent on purchasing Gigs or services (i.e., Promoted Gigs, Seller Plus program, etc.).
 Expense cancellationFunds that were returned to your earnings upon purchase cancellation.
 WithdrawalFunds are withdrawn from your Efrelance Balance to a service provider.

Q: Paying for Orders, Extras, or Custom Offers

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Paying for Orders, Extras, or Custom Offers on Efrelance

Paying for an Order

  1. Selecting Your Gig:
    • Once you find the Gig you want to order, click Continue.
  2. Customizing Your Order:
    • Edit your purchase to suit your requirements. You can add extra services or increase the number of Gigs you want to purchase.
  3. Placing Your Order:
    • After customizing, click Order Now. You’ll be redirected to the payment options page.
    • On the right side, you’ll see a breakdown of the Gig’s price, applicable taxes, and fees. Enter any discount codes here.
  4. Finalizing Payment:
    • Click Confirm & Pay to process your order. You will be charged, and the order page will be created.

Paying for an Extra on an Ongoing Order

  1. Accessing Your Order:
    • Go to the Orders page and click on the relevant Gig title.
  2. Adding Extras:
    • Click Continue and check the box under “Upgrade your order with extras” to see available extras for that service.
  3. Purchasing the Extra:
    • Click Confirm & Pay to purchase the desired Extra.

Notes:

  • Extras might alter your order’s delivery time frame.
  • Some Extras may be unavailable after the main order is purchased (e.g., extra fast delivery).
  • Certain Extras, like premium quality images, may be purchased only once, while others can be bought multiple times.

Paying for a Custom Offer

  1. Receiving a Custom Offer:
    • When a seller sends you a custom offer or quote, you’ll see a button to complete the purchase.
  2. Processing the Payment:
    • If purchased through an active order page, the funds will be credited to that order. For new offers, a new order page will be created.

For any payment-related issues, please check out our article on Payment Issues.

Q: Fixing Payment Issues

Payment Issues on Efrelance

Payment problems can arise for a variety of reasons, but we’re here to help. This guide covers potential causes for payment failures and provides steps to resolve them.

If you are creating anything related to payment, please note:

  • Current Payment Gateway Accepted: USD currency only
  • Withdrawal Method: Bank transfer (USD currency only)
  • Purchase Currency: USD only

Reasons Why a Payment Might Fail

Here are some common reasons why your payment might not have gone through:

Pending Transactions (Credit Card)

If a credit card transaction fails, you might see a pending transaction on your bank statement. This occurs when the authorization request is sent to the bank, but an error occurs. Efrelance ensures the authorization is canceled or voided in such cases.

Note: Depending on your bank’s processing time, funds from canceled or voided authorizations should be returned to your card within 2-7 days.

Cancellations/Voided Authorizations vs. Refunds

Cancellation or voiding of an authorization is not the same as a refund. The reserved funds are simply released back to your card’s balance and will not show as a refund on your bank statement.

What to Do if Your Payment Fails

If your payment fails, check the following:

  • Ensure you entered your card information correctly.
  • Confirm your card is valid.
  • Make sure you haven’t exceeded your card limit.

You can also contact your bank to verify that you can make payments to an international company.

How to Troubleshoot Payment Issues

To resolve payment issues, try these steps:

Contact Your Payment Provider:

  • For credit card payments: Contact your credit card company to ensure there’s no issue with your account.

Try a Different Payment Method:

  • If you used a credit card, try using a different credit card.

Retry the Payment:

  • If you only attempted the purchase once, try again by restarting the checkout process.
  • Avoid clicking the “Go back” button or refreshing the page during the checkout process. Error messages will appear on the payment page if there are issues.

Additional Resources

  • Learn more about saving and removing your payment method.
  • Explore the different types of payment methods accepted by Efrelance.

Important: If you’ve tried all the options and your payment still hasn’t gone through, contact Customer Support.

What to Do if You Were Charged Twice

A payment might be processed more than once due to:

  • An interrupted checkout session or clicking the “back arrow” or refreshing the page.
  • Pressing the payment button multiple times, causing multiple authorization attempts.

If you were charged twice, contact Customer Support with the following details:

For Credit/Debit Card Payments:

  • Your username or email
  • First 6 numbers of the card (card bin)
  • Last 4 of the card
  • Amount and date of purchase
  • Efrelance order number (beginning with “FO”), or no order number if the order was not created.

We’re here to ensure your payment issues are resolved as quickly as possible.

Q: Payment Methods and Currency

Payment Methods

visa.pngmaster_card.pngdiscover_card.png

Available Payment Options

Efrelance offers various payment methods to accommodate users from different regions and devices. The available payment methods depend on your device, country of residence, and regulatory permissions. Below is a list of the payment methods you can use:

  • Visa, MasterCard, Discover, Diners Club: Use almost any major credit or debit card for your transactions.
  • Efrelance Balance: Use the funds in your Efrelance Balance for purchases. If the purchase amount exceeds your balance, you can use another payment method to complete the transaction.

Note: Cryptocurrency is not accepted as a payment method.

Using Your Efrelance Balance

If you have funds in your Efrelance Balance, they will be automatically applied to your next purchase. For purchases exceeding your balance, additional payment sources (such as credit cards, debit card or bank transfer) can be used to cover the difference. On the checkout page, you will see:

  • Total amount due
  • Available balance
  • Amount to be paid with another payment source if the purchase exceeds your balance

For team accounts, only one payment source can be used if the purchase exceeds the balance.

Frequently Asked Questions (FAQs)

  • Why is my preferred payment method not available? Payment methods depend on your country of residence and the availability of third-party payment providers. We are constantly adding new payment methods, so stay tuned for updates.
  • How do I make a cash deposit to my account? Currently, buyers cannot load funds into their Efrelance Balance directly. Available balances are due to earned revenues, refunds from canceled orders, or credits added by Efrelance.
  • Will my credit card be removed after a certain period of time? If a payment method is not used for over four months, it will be automatically removed from your account.
  • How do I get funds into my Efrelance Balance? Refunds from canceled orders or other credits will appear in your Efrelance Balance and can be used for future purchases.

For further assistance, see Payment issues.

Withdrawals

For withdrawing your earnings from Efrelance, we currently only accept bank transfers. All withdrawals are processed in USD currency only. Other withdrawal methods such as PayPal are not supported.

Currency Information

All transactions on Efrelance, whether for purchases or withdrawals, are conducted in USD only.

Q: Using Your Efrelance Balance


Using Your Efrelance Balance

How Your Efrelance Balance is Applied

Any funds in your Efrelance balance, including refunds from previous cancellations, are automatically used for your next purchase.

If your balance doesn’t cover the full cost, you’ll be prompted to add another payment method to pay the remaining amount.

On the checkout page, you’ll see the total cost, your available balance, and any additional amount required to complete the purchase using another payment method (e.g., credit card, debit card or bank transfer).

Q: How to Top Up Your Efrelance Balance


How to Top Up Your Efrelance Balance

Topping up your Efrelance balance is a straightforward process. Follow these steps to ensure you have sufficient funds for your next purchase.

  1. Navigate to the Payments Section
    • Log in to your Efrelance account.
    • Click on your profile picture or name at the top-right corner of the page to open the dropdown menu.
    • Select “Payments” from the dropdown menu.
  2. Access the Top Up Tab
    • In the “My Payments” section, you will see several tabs. Click on the “Top Up” tab to proceed with adding funds.
  3. Select the Amount to Top Up
    • You will see a list of preset amounts that you can add to your balance. Select the desired amount by clicking the radio button next to it. The available options range from $10.00 to $1,000.00.
  4. Proceed to Payment
    • After selecting the amount, proceed to the payment page. You may need to confirm your selection before moving on to the payment method selection.
  5. Choose Your Payment Method
    • On the payment page, you’ll see the total amount to be added to your balance. Choose a payment method such as credit card, PayPal, or any other available option to complete the transaction.

  1. Complete the Transaction
    • Enter the required payment details and confirm the payment. Once the transaction is successful, the funds will be added to your Efrelance balance immediately.

By following these steps, you can easily top up your Efrelance balance and ensure you have enough funds for your purchases. If you encounter any issues during the process, feel free to contact Efrelance customer support for assistance.

Q: What’s processing fees


Understanding Processing Fees on Efrelance

When adding funds to your Efrelance balance or making transactions, it’s important to be aware of potential processing fees. Here’s a breakdown of what you need to know:

  1. What are Processing Fees?
    • Processing fees are additional charges applied to transactions to cover the cost of handling and processing payments. These fees can vary depending on the payment method and the amount of money being transferred.
  2. Types of Processing Fees
    • Payment Method Fees: Different payment methods (e.g., credit cards, debit card or bank transfer) may have varying fees associated with their use.
    • Currency Conversion Fees: If you are making a payment in a currency different from your account’s default currency, a currency conversion fee may be applied.
    • Service Fees: Some services or transactions on Efrelance may have their own specific service fees.
  3. How Processing Fees are Calculated
    • The exact amount of the processing fee can depend on several factors, including the payment method used and the amount being transacted. It’s typically a percentage of the transaction amount plus a fixed fee.
  4. Where to Find Information on Processing Fees
    • Detailed information about processing fees can usually be found during the checkout process. Before completing a transaction, look for a breakdown of costs that includes any processing fees.
    • You can also check Efrelance’s help center or FAQs for general information about fees associated with different payment methods.
  5. Example
    • For example, if you are topping up your balance with $50 using a credit card, you might see a processing fee of 2.9% plus $0.30. This means the total cost would be $50 + (2.9% of $50) + $0.30.

Steps to Check Processing Fees During a Transaction

  1. Select Payment Method
    • When you’re at the checkout page, select your preferred payment method. The system will automatically calculate the applicable fees.
  2. Review Fee Breakdown
    • Before confirming your payment, review the fee breakdown. This section will show the processing fees along with the total amount you will be charged.
  3. Confirm Payment
    • If you agree with the fees, proceed by confirming your payment. The processing fees will be deducted along with the payment amount.

By understanding and anticipating processing fees, you can better manage your transactions on Efrelance and avoid any surprises. Always review the fee breakdown before finalizing any payments to ensure transparency and clarity.

Q: Your earning page

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Your Earnings Page on Efrelance

 

We’ve revamped the Seller’s Earnings Page to enhance its navigation, organization, and informational content. Though the interface is now more intuitive, let’s walk through some of the new features you can explore.

Main Stats Overview

Available Funds

  • Overview: Quickly view your past, present, and future earnings and expenses.
  • Available Balance: Use it for purchases or withdraw through a service provider.
  • Withdraw Balance: Access the Withdraw Balance page to select your preferred payment method.

 

Current Overdraft

If your balance is overdrawn, this section will show the current overdraft total, which will be covered by your future earnings. This occurs if an order is canceled after withdrawal or if you paid for services like Promoted Gigs or the Seller Plus program with future earnings. You can settle your overdraft by clicking the “Pay overdraft balance” button.

Future Payments

  • Payments Being Cleared: Funds that will move to your available balance once cleared.
  • Payments for Active Orders: Payments will enter a clearing period once orders are completed.

Earnings and Expenses

You can view your past earnings and expenses and filter them by year, month, or since joining Efrelance.

  • Earnings: Includes only cleared payments and compensations handled by customer support.
  • Expenses: All purchases made with your earnings or future earnings.

Activities Table

This table provides detailed information on all your account activities, including order details and descriptions. You can filter activities by date range or type.

 

Main Activity Types

Here’s a guide to the most common activity types and icons used to filter the Activity Table:

IconTermExplanation
ClearingClearingPayments for completed orders still in the clearing period.
EarningEarningPayments earned from orders, extras, or tips.
Earning ReversedEarning ReversedCanceled earnings.
CompensationCompensationEarnings compensations from Customer Support.
ExpenseExpenseEarnings spent on services like Promoted Gigs or the Seller Plus program.
Expense CancellationExpense CancellationFunds returned to your earnings upon purchase cancellation.
WithdrawalWithdrawalFunds withdrawn from your Efrelance balance to a service provider.

Actions

Above the Activities Table, you can download or email reports and statements:

  • Email Activity Report: Get a CSV report based on selected date range and activity filters.
  • Download Statement of Earnings: Get a PDF statement of your earnings for a full 12-month period.

Finding Your Old Stats on the New Page

Here are some tips to navigate the updated stats:

  • Expected Earnings is now “Payments for Active Orders.”
  • Net Income now separates Payments being cleared and Earnings.
  • Withdrawn is now “Withdrawn to Date.”
  • Used for Purchases is now “Expenses to Date.”
  • Pending Clearance is now “Payments being cleared.”
  • Available for Withdrawal is now “Balance Available for Use.”

Explore these updates to make the most of your new Earnings Page on Efrelance!

How to purchase order with bank transfer

Here’s a guide on how to purchase an order with bank transfer on Efrelance after selecting a gig and completing other necessary steps:

  1. Select Gig: Begin by browsing through the available gigs on Efrelance and choose the one that best fits your requirements.
  2. Review Gig Details: Take the time to carefully review the gig details, including the service description, pricing, delivery time, and seller ratings.
  3. Contact Seller (Optional): If you have any questions or specific requirements, you can contact the seller directly through the messaging system to discuss details before placing your order.
  4. Place Order: Once you’re ready to proceed, click on the “Order Now” or “Buy Now” button to initiate the purchase.
  5. Select Payment Method: During the checkout process, you’ll be prompted to select your preferred payment method. Choose “Bank Transfer” as your payment option.
  6. Bank Transfer Details: Efrelance will provide you with the necessary bank transfer details, including the recipient’s name, account number, and bank routing information.
  7. Initiate Bank Transfer: Use your online banking portal or visit your bank to initiate the bank transfer using the provided details. Ensure to include the reference or transaction ID provided by Efrelance in the transfer description.
  8. Confirmation: After completing the transfer, wait for the confirmation from your bank. Bank transfers may take 2-3 business days to process .
  9. Order Processing: Once Efrelance receives confirmation of the bank transfer, they will begin processing your order. You may receive a notification confirming the successful placement of your order.
  10. Track Order Progress: Keep track of your order’s progress through your Efrelance dashboard. You can communicate with the seller and monitor the status of your order until it’s completed.
  11. Order Completion: Once the seller delivers the completed work, review it carefully to ensure it meets your expectations. If satisfied, mark the order as complete to release payment to the seller.

By following these steps, you can successfully purchase an order with bank transfer on Efrelance after selecting a gig and completing other necessary steps.

How eFrelance Marketplace works

Disclaimer: Efrelance Marketplace’s Terms of Service require that all users be at least 18 years of age and of legal age to form a binding contract. Users under 18 and at least 13 years of age are permitted to use the site only through an account owned by their parent or legal guardian with appropriate permission. Users under the age of 13 are not permitted to use the site.

Efrelance Marketplace is a premier online platform designed to connect you with skilled freelancers offering a variety of digital services. Freelancers showcase their talents through detailed “Projects,” giving potential clients a comprehensive overview of their profiles, skills, and services. This concise guide will provide you with the essential information to navigate the platform effectively: creating your free account and finding the perfect freelancer for your needs.

How to Start Buying on Efrelance

Opening Your Efrelance Account

Signing up with Efrelance is free. Once you register, you can buy and sell on the platform. Registering creates a buyer account by default. To become a freelancer, simply create a Project. Switching to a freelancer account is easy and won’t affect your existing buyer account.

Searching for Freelancers and Services on Efrelance: A Guide

There are several ways to discover the perfect freelancer or service on Efrelance. Explore these methods to navigate the platform efficiently and find your perfect match:

  • Search Bar: Enter keywords in the search bar at the top of the homepage and click “Search.” Efrelance suggests popular searches to help you refine your query (e.g., searching “logo” might suggest “logo design”).

  • Categories and Subcategories: Use the navigation bar to browse through categories and subcategories related to your project. This helps narrow down your results and find relevant freelancers.

  • Freelancer Username: If you know the specific freelancer you’re looking for, enter their username in the search bar under “Search usernames for:”

  • Filters: Use filters at the top of the search results page to refine them further. You can filter by budget, delivery time, freelancer level, and more.

Search Filters

As you apply filters, you will see them listed above the Marketplace. Click the (X) to remove any filter.

  • Service Options: Customize your search by choosing preferred languages, service options from subscriptions to paid video consultations, and specify what you want included in your chosen service.

  • Seller Details: Connect with the perfect freelancer by filtering based on freelancer tiers, experience, availability, and spoken languages.

  • Budget: Set a price range based on your specific budget and adjust it later for specific projects.

  • Delivery Time: Find freelancers who guarantee on-time delivery, whether you need express delivery in 24 hours or a timeline tailored to your project’s complexity.

Efrelance AI Assistant

This new AI-powered feature understands your project through a natural conversation. Describe your needs in plain language, and the AI Assistant will ask clarifying questions to understand your requirements fully. The more specific you are, the better it can match you with the ideal freelancer for your project.

Get Matched with Sellers

Efrelance strategically finds the highest quality service from the most relevant freelancers based on your specific needs. Fill out a form with your specific requirements, and our smart algorithm calculates the most suitable category for your needs.

Get to Know Your Freelancer

Explore freelancer profiles to see key details like location, languages, and response times. Review their skills, experience, certifications, and read customer reviews and ratings. If you have questions, check the FAQs or message the freelancer directly.

Paying for a Service

Once the freelancer delivers and completes the work to your satisfaction, they’ll receive the full order earnings. A small service fee is added at checkout, which is 5.5% of the purchase amount. Need a refund? Follow our helpful guide on the refund process.

Order Process

Place your order in 3 easy steps:

  1. Choose Your Project: Click on the service you want.

  2. Select Your Package: Basic, Standard, or Premium (details included). Alternatively, get a custom offer directly from your freelancer.

  3. Finalize Your Order: Add extras if needed, confirm your payment method, and click “Confirm & Pay.”

Completing Your Order

To accept or review a delivery:

  1. Head to Your Orders: Find the “Orders” section and click on it.

  2. Open the Specific Order: Locate the Project title and click on it to access the order details.

  3. Locate the Delivery: Find the delivery either by going to the “Delivery” tab or scrolling down the order page.

  4. Accept or Request Revisions: Select the appropriate option: accept the delivery, request changes, or need more time.

  5. Optional: Rate your experience.

Order Terminology

Your order’s status updates automatically with each action by you or the freelancer. Stay informed on the order page, where you can track its progress through various stages.

Reviews and Ratings

By prioritizing authentic and detailed reviews, Efrelance cultivates a culture of accountability and transparency. This system safeguards buyers and informs their choices while empowering freelancers to showcase their expertise and build long-term customer relationships.

Welcome to Efrelance!

How to Start Selling on Efrelance

Efrelance empowers individuals to turn their talents into thriving businesses by offering freelancers a unique platform to showcase their skills and connect with a global audience. This community welcomes individuals with diverse skills, from graphic design and programming to content writing, translation, and voice-over artistry.

Want to Start Selling as a Freelancer on Efrelance?

Before you can create and sell services on Efrelance, you’ll need to create a “seller” account.

Helpful Tips on Creating an Account:

  • Ensure your profile accurately represents you by completing your freelancer profile and verifying your account.

  • Make sure your Projects are well-written and clearly outline the benefits of your services.

  • Focus on customer satisfaction, getting to know your customers, and setting expectations to work together successfully.

  • Learn and get familiar with Efrelance’s level system.

Account Verification

To comply with evolving regulations, new freelancers need to fill in essential account information before creating a Efrelance account. This ensures a trustworthy platform for everyone.

Creating Your Seller Account

Professionalism builds trust and attracts customers. Ensure your profile is complete, error-free, and reflects your expertise. Include a professional headshot, clear service descriptions, and attention to detail.

Creating a Project

Your offered service—known as a ‘Project’—showcases your talent and provides potential buyers with all the information they need to place an order.

Customer Expectations

Delivering consistently high-quality service and patiently supporting all buyers fosters trust and repeat business. Guiding new customers through Efrelance’s nuances strengthens their understanding and empowers them to become valuable long-term partners.

Managing Orders

Each order presents an opportunity. Proactivity helps smooth the process, benefiting your customer and laying the foundation for long-term success.

After completing an order, freelancers receive 80% of the buyer’s cleared payment in their account, with a 14-day holding period (shorter for Top Rated, Efrelance Pro, or other eligible programs).

Level System

Freelancers can reach different levels by meeting specific performance criteria linked to their work on the platform and their relationships with customers. Each level unlocks new benefits and opportunities.

 

Welcome to Efrelance Marketplace! Start your journey today and connect with a global community of talented freelancers and clients.

Subscriptions

Subscriptions for Buyers With subscriptions, you can plan ahead and book repeat orders with sellers you enjoy working with—saving you time on future orders. Collaborating with a seller who understands your needs and brand saves you the hassle of placing the same order repeatedly and sending the same requirements each time.

Note: The default payment method at the time of purchase will be charged, which may not be the original payment method used.

How Subscriptions Work

Note: Subscriptions are available only in certain subcategories and to select sellers.

You can work with a seller for up to a 6-month period. Under “Choose your plan,” select the subscription period that suits your needs. For more flexibility, you can ask your seller to create a custom offer on a daily, weekly, or monthly basis.

 

Sellers can offer discounts on future orders when you subscribe to their Gig. The discount, visible in the “Choose your plan” section, applies from the second order onwards.

 

With subscriptions, the same order is automatically billed from your saved payment method based on the chosen time period. You can edit your Gig requirements, and sellers can charge extra for additional requirements on the order page.

Note: Each order is independent, and the next one will begin regardless of the previous one’s status unless the subscription is canceled.

Subscription Eligibility

  • Only Gigs with packages exceeding $10 and with a maximum of 30 days delivery are eligible for subscriptions.
  • Exception: Voice Over Gigs may start their word count at $5.
  • For more details on Gig packages, see here.

Cancellation

You can cancel upcoming subscription orders before the order start date. If an order has already started, regular cancellation terms apply. You can rate your seller’s services after each order’s completion.

Canceling Your Subscription

  • Go to the order page > Subscription tab > End subscription.

 

Subscriptions for Sellers

Subscriptions allow you to offer your services on an ongoing basis, work long-term with your favorite buyers, and attract new ones.

If eligible, you can offer subscriptions with your custom orders and add them to your Gigs.

Subscriptions for Sellers

What You Need to Know

  • Subscriptions are available only to eligible sellers in certain categories.
  • You can add subscriptions to your Gig for a period of 3 or 6 months.
  • Offer discounts of 5%, 10%, 15%, or 20%. The discount applies from the second order onwards.
  • Buyers can update their requirements for each order. Additional charges can be applied for add-ons.
  • Each subscription order is standalone; the next order starts regardless of the previous order’s status.
  • Buyers will rate your services after each delivery.
  • Buyers can cancel upcoming subscription orders, but regular cancellation terms apply if an order has already started.

Seller Metrics

  • Canceling a subscription order won’t affect your seller metrics if done at least 10 days before the renewal date.
  • Metrics are affected only if you cancel an order that has already started.

Cancel Your Subscription

  • Go to the order page > Subscription tab.

Buyer FAQs

  • Who can offer subscriptions? Only select sellers may offer subscriptions, evaluated based on business and quality metrics.
  • What if my requirements differ for each order? Communicate new requirements from the order page. We suggest a base package that meets most of your needs.
  • What is the maximum duration for subscriptions? Up to 6 months.
  • How can I order a subscription? Through the Gig page or by requesting a custom offer from the seller.
  • Can I cancel my subscription? Yes, you can cancel future orders.
  • Can sellers cancel subscriptions? Yes, sellers can cancel future orders up to 10 days before the next order starts.
  • Do I get a discount? Discounts are at the seller’s discretion, applied from the second order.
  • Can I modify my order? Yes, you can update requirements and adjust orders as needed.
  • What if my seller isn’t offering subscriptions? Currently, subscriptions are only available in certain subcategories and to selected sellers.
  • Can I use milestones and subscriptions simultaneously? No, they cannot be combined in the same order.

Seller FAQs

  • Why offer subscriptions? Increase Gig exposure and generate more income with repeat business.
  • Who can offer subscriptions? Eligible sellers who meet specific criteria. Check your eligibility on the Manage Gigs page.
  • Can I offer milestones and subscriptions simultaneously? No, they cannot be combined.
  • How do buyers know if I offer subscriptions? The option is visible at the end of every Gig package description and in the Compare packages table.
  • When will I get paid? After every delivery.
  • Can I offer subscriptions on mobile? Yes, buyers can accept and pay via mobile.
  • Can I offer subscriptions for all my Gigs? Yes, for Gigs priced at $10 or more.
  • Can I add subscriptions to Studio Gigs? Not at the moment.
  • How long can I offer a subscription? Up to 6 months.
  • Can I offer a discount? Yes, but it’s not mandatory. The discount starts from the second order.
  • Can I change the start date of an order? No, the start date cannot be changed.
  • Can buyers request different requirements for each order? Yes, through the order page.
  • Can I stop offering subscriptions? Yes, you can add or remove subscriptions anytime.
  • Can I cancel a subscription order with a buyer? Yes, at least 10 days before the next order starts to avoid affecting your metrics.
  • Do subscription orders autocomplete like regular orders? Yes, they auto-complete if not accepted within 3 days after delivery.

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Find A Service And Get A Quote

Discovering the right service among the myriad options on our platform might seem daunting at first. However, fret not, as our search engine is here to streamline your quest and connect you with the perfect freelancer for your needs.

Searching for a Service

How it Works:

  1. Enter Keywords: At the top of the homepage, input the service you’re seeking into the search bar and hit Search. Even if you’re not logged in, you can utilize the search feature on the homepage banner.

  2. Autocomplete Assistance: As you start typing, autocomplete suggests common search terms or relevant categories to aid your search. For instance, typing “logo” may prompt suggestions like “logo design.”

  3. Apply Filters: Upon landing on the results page, you’ll find filters at the top, which vary based on the Job category or subcategory. These filters enable you to refine your search based on factors like style, file format, and services included.

Search Filters:

  • Delivery Time: Filter freelancers based on your preferred delivery timeframe.

  • Budget: Narrow down your search by selecting suitable price points.

  • Online Status: See if freelancers are currently logged in to the platform.

  • Seller Level: Filter by the freelancer’s level, ranging from newbies to Top Rated.

  • Language: Communicate with freelancers in your preferred language.

  • Location: Find freelancers aligned with your time zone.

Can’t Find What You Need? Utilize our matching feature to post a brief outlining your project/service requirements and budget. You’ll receive custom offers directly from freelancers, allowing you to choose the best fit for your needs.

Getting a Quote: Once you’ve identified a seller you like, initiating a quote request is simple. This feature enables you to communicate your order details, including desired delivery time, directly to the freelancer.

How to Use the Get a Quote Feature:

  1. Find Your Job: Browse through thumbnails on the homepage or category pages, or visit the freelancer’s profile directly.

  2. Initiate Request: Click “Get a Quote” on the freelancer’s profile or Job page.

  3. Provide Details: Describe your service requirements and attach relevant files, if any.

  4. Set Criteria: Optionally select specific criteria for your order, such as gender, language, or delivery time.

  5. Submit Request: Click “Submit Request” to send your inquiry to the freelancer.

The freelancer will then reply with a quote (custom offer) tailored to your needs. You can review and either accept or decline the offer.

If you’re still unable to find the service you’re looking for, our Customer Success team is ready to assist you.

Live Portfolio

Your live portfolio is a crucial feature that allows potential buyers to see examples of your past work. Buyers love seeing real examples before placing an order, so it’s highly recommended to maintain an active live portfolio for all your jobs on Efrelance. This guide will help you understand how to manage your live portfolio effectively.

Importance of a Live Portfolio

  1. Showcase Your Work: Displaying your completed work helps build credibility and attracts more buyers.
  2. Increase Conversions: Buyers are more likely to place orders when they can see the quality of your previous work.
  3. Build Trust: A portfolio of real work samples demonstrates your capabilities and professionalism.

Activating the Live Portfolio

The live portfolio feature is enabled by default, allowing buyers to display or remove your work samples once a job is delivered. Here’s how to manage your live portfolio:

Steps to Add or Delete Live Portfolio Samples

  1. Log In:
    • Go to the Efrelance website and log in to your account.
  2. Access Your Profile:
    • Click on your profile picture to go to your public profile.

  1. Manage Your Portfolio:
    • Within your profile, you’ll find a section where your portfolio samples are displayed.
    • To add new samples, click on the “Add” button and upload your work.
    • To remove existing samples, select the sample you want to delete and click the “Remove” button.

Important Considerations

  • Activation Point: Once you activate the live portfolio, it will only display work samples from that point forward. Past work samples will not be shown.
  • Disabling Live Portfolio: If the live portfolio feature is disabled, work samples from that period cannot be added retroactively.
  • Managing Specific Orders: If you prefer not to include a specific work sample in your portfolio, deliver the work in a compressed folder or use a third-party file-sharing service.

Tips for an Effective Live Portfolio

  1. Highlight Your Best Work: Choose samples that showcase your skills and the quality of your services.
  2. Keep It Updated: Regularly update your portfolio with new and relevant work samples.
  3. Maintain High Quality: Ensure that all samples are of high quality and accurately represent the services you offer.

Conclusion

An active live portfolio on Efrelance is a powerful tool to attract more buyers and increase your orders. By showcasing your past work, you build trust and credibility with potential buyers. Follow the steps outlined above to manage your live portfolio effectively, and ensure it always reflects the best of your abilities. For further assistance or more tips on managing your portfolio, feel free to reach out to our support team. Happy freelancing!

Level 2 Status


How to Achieve Level 2 Status

The Level 2 badge on Efrelance signifies freelancers who have delivered consistent quality and service. Achieving Level 2 status is a significant milestone in your freelancing journey, and our new level system offers transparency, actionable insights, and a clear view of your progress.

Learn more about the benefits of Efrelance’s new level system.

                                                                 Criteria to Qualify for Level 2 Review

                                          To qualify for Level 2, you must meet the following criteria. Tip: Monitor your progress on your level overview page.


Amount Earned: $1000


Star Rating: 4.7


Completed Orders: $10


Response Rate: 80%


Unique Clients: 5


Note: Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Level 2 Review Structure

In considering your eligibility for Level 2, the evaluation team performs a holistic review, examining the following four pillars:

  1. Professional Skills: Proficiency and quality of deliveries relative to the scope of services provided.
  2. Communication and Service: Responsiveness and ability to set clear expectations and provide a smooth client experience.
  3. Professional Presence: The structure of your Gigs and profile, use of features like intro videos, and portfolio showcasing skills and experience.
  4. Compliance with Efrelance’s Policies: Verification that your account activity complies with our Terms of Service and Community Standards.

Dos and Don’ts

Dos:

  • Present yourself professionally: Build an attractive and trustworthy presence with exceptional Gig pages and a freelancer profile.
  • Deliver exceptional value: Ensure every service offers outstanding value in terms of price, timeliness, and expertise, and customize your work to meet buyers’ specific needs.
  • Meet client expectations: Provide services that match your Gig’s description and requirements.

Don’ts:

  • Misrepresent yourself or your business: Clearly represent your qualifications, services, and identity, and refrain from unauthorized use of content or deceptive pricing.
  • Duplicate any active Gigs or services: Ensure your Gigs offer different services and are not synonymous with each other.
  • Violate our Terms of Service or Community Standards: Maintain a safe and trustworthy experience on Efrelance.

Maintaining Level 2 Status

Level 2 freelancers must maintain the required metrics to keep their status. If any metrics fall below the minimum requirements, you will enter a 30-day grace period to improve your metrics. If you improve, you’ll keep your Level 2 status. If not, the evaluation team will review your account and determine whether you can remain at Level 2. If moved to a lower level, you can be evaluated again after 6 months to reclaim your Level 2 badge.

Expected Time Frame for the Review Process

Our meticulous review process ensures that each qualified freelancer receives the attention they deserve. We are committed to awarding the Level 2 badge to freelancers who demonstrate consistent quality and service. The evaluation team is currently focusing on high-demand categories. These categories and estimated time frames for decisions are listed below.

Note: These are estimates and may change depending on the number of freelancers in the queue. Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Selling on Efrelance

Maximize your freelance business with our “Selling on Efrelance” support documentation. Discover how to create compelling service listings, set competitive prices, manage client communications, and deliver exceptional work. Our guides offer valuable tips and strategies to help you attract clients, secure projects, and build a successful freelance career on Efrelance. Start here to elevate your selling experience!

Level 1 Seller

The Level 1 badge distinguishes freelancers who have achieved a certain level of proficiency and service quality on Efrelance.

While reaching Level 1 status has been a notable achievement, understanding the process to attain this status has not always been straightforward. Our new level system aims to provide greater transparency, actionable insights, and a clear roadmap for your progression.

Learn more about the benefits of Efrelance’s new level system.

How to Achieve Level 1 Status

All Level 1 sellers undergo a thorough evaluation by Efrelance’s assessment team.

To qualify for this evaluation, you must meet the following criteria:

  • Amount earned: $200
  • Star rating: 4.7
  • Completed orders: 5
  • Response rate: 80%
  • Unique clients: 3

Tip: Keep track of your progress on your level overview page.

Criteria for Level 1 Review

Once you meet the prerequisites, the evaluation team will review your eligibility for Level 1 status.

Please note that some categories may have additional prerequisites or mandatory skill tests before progressing to a review.

After the review, you will receive an email notifying you of the team’s decision.

If approved, you will see your new Level 1 status on your dashboard and level overview page.

If not approved, you’ll receive an email with details on the primary reasons for the decision. You will remain at your current level, and if your metrics still qualify in 6 months, you’ll be eligible for another review.

Structure of the Level 1 Review

In assessing your eligibility for Level 1, the evaluation team considers four key pillars:

  1. Professional Skills: Your proficiency and the quality of your services in relation to the scope provided.
  2. Communication and Service: Your responsiveness and ability to provide a smooth client experience.
  3. Professional Presence: The structure of your jobs and profile, and your use of features to enhance your presence.
  4. Compliance with Efrelance’s Policies: Verification that your account activity complies with our Terms of Service and Community Standards.

Maintaining Level 1 Status

Level 1 sellers must maintain the required metrics to retain their status. Falling below the minimum requirements triggers a 30-day grace period. If you improve your metrics during this period, you’ll retain your Level 1 status. However, failure to improve will prompt a review by the evaluation team to determine your continued eligibility.

If demoted, there’s always a path back to Level 1! After a 6-month waiting period, if your metrics still qualify, you’ll undergo another evaluation to reclaim your Level 1 badge.

Expected Time Frame for Review

The evaluation process ensures that deserving freelancers receive the recognition they deserve. Our team is committed to providing equal attention to each review and awarding the Level 1 badge to freelancers who exhibit the highest level of quality and service.

Currently, our focus is on high-demand categories in need of more Level 1 sellers. Below is a list of these categories, along with estimated decision time frames and any additional requirements:

[Categories and estimated time frames for decision]

Current high-demand categories

CategorySubcategory NameEstimated Time Frame (Days)
Programming & TechSoftware Development80
Programming & TechMobile App Development80
Programming & TechGame Development50
Programming & TechAI Development50
Programming & TechDevOps & Cloud50
Programming & TechWebsite Maintenance80
DataData Analytics50
DataData Science & ML50
DataData Visualization50
DataData Engineering35
Graphics & DesignIllustration50
Graphics & DesignCharacter Modeling40
Graphics & DesignWebsite Design40
Graphics & DesignPresentation Design40
Graphics & DesignFashion Design40
Graphics & DesignUX Design40
Graphics & DesignAI Artists40
Graphics & DesignLandscape Design40
Graphics & DesignChildren’s Book Illustration40
Graphics & DesignBrand Style Guides40
Graphics & DesignApp Design40
Graphics & DesignGraphics for Streamers40
Graphics & DesignPackaging & Label Design40
Graphics & DesignBrochure Design40
BusinessFinancial Consulting40
BusinessLegal Consulting40
BusinessAI Consulting40
BusinessPresentations60
Writing & TranslationTechnical Writing40
Writing & TranslationGrant Writing40
Writing & TranslationeLearning Content Development40
Writing & TranslationResume Writing60
Writing & TranslationBook Editing60
Digital MarketingE-Commerce Marketing40
Digital MarketingSearch Engine Marketing (SEM)40
Digital MarketingEmail Marketing40
Digital MarketingWeb Analytics40
Digital MarketingSearch Engine Optimization (SEO)90
LifestyleLife Coaching60
LifestyleFitness60
Music & AudioSingers & Vocalists60
Music & AudioMixing & Mastering60
Music & AudioPodcast Production40
Music & AudioAudio Editing40
Music & AudioSound Design40
Music & AudioMusic Producers40
Music & AudioSession Musicians40
Music & AudioComposers40
Video & AnimationUGC Videos40
Video & AnimationSocial Media Videos40
Video & Animation3D Product Animation40
Video & AnimationAnimated Explainers60
PhotographyProduct Photographers60
PhotographyLifestyle & Fashion Photographers60
PhotographyFood Photographers60
PhotographyScenic Photographers60
PhotographyPhoto Preset Creation60

*Please note that these are estimates and are subject to change based on the number of freelancers in the queue.

Please note: Simply adding a job to a listed category does not guarantee a prioritized review. You must have at least 20 completed orders of approved jobs in one of the listed categories to be eligible.

Top Rated

The Top Rated badge signifies that a freelancer has been recognized for delivering the highest quality of work and service.

Earning the Top Rated status has always been a sought-after achievement. However, the path to reaching the top tier on Efrelance hasn’t always been transparent. Our revamped level system now provides greater clarity, actionable insights, and a clear view of your progress.

Discover the advantages of Efrelance’s updated level system.

How to Achieve Top Rated Status

Every Top Rated freelancer is carefully reviewed and approved by Efrelance’s evaluation team.

To be considered for this review, you must meet the following criteria:
*Tip: Track your progress on your level overview page.*

Criteria to qualify for Top Rated review


Level                                                                                            2


Success score                                                                              9


Rating                                                                                          4.7


Response rate                                                                              80%


Orders                                                                                            30


Unique clients                                                                                15


Earnings                                                                                         $5,000

Note: Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Next, the evaluation team will review your eligibility for Top Rated status.
We are currently focusing on high-demand categories in need of more Top Rated freelancers.

Once your review is complete, you’ll receive an email with the team’s decision.

If Approved: Your new Top Rated status will be displayed on your dashboard and your level overview page.

If Not Approved: You’ll receive an email with detailed information, including the primary reason for the decision. You will remain at Level 2, but if your metrics continue to meet the criteria after 6 months, you’ll be eligible for another review.

Understanding the Top Rated Review Process

Our team conducts a comprehensive review based on the following four key pillars to determine your eligibility for Top Rated status. Here’s what we consider:

1. Professional Skills

  • Your expertise and the quality of your work in relation to the services you offer.

2. Communication and Service

  • Your responsiveness, ability to set clear expectations, and provision of a smooth and seamless client experience.

3. Professional Presence

  • The structure of your Gigs and profile, including the use of features like an introductory video and a portfolio to showcase your skills and experience.

4. Compliance with Efrelance’s Policies

  • Ensuring that your account activity adheres to our Terms of Service and Community Standards.

For more details on what makes a Top Rated freelancer, visit our comprehensive guide.

Maintaining Top Rated Status on Efrelance

To keep your Top Rated status on Efrelance, it’s essential to maintain the required performance metrics. If any of your metrics fall below the minimum standards, you’ll be given a 30-day grace period to make improvements. Successfully boosting your metrics within this timeframe will allow you to retain your Top Rated status. If improvements are not made, instead of an automatic downgrade, your account will undergo a review by our evaluation team to determine whether you should remain Top Rated.

In cases where the team decides on a downgrade, there is always a way to regain your Top Rated badge. After a 6-month waiting period, if your metrics meet the criteria, your status will be reviewed again, giving you a chance to reclaim your Top Rated status.

Review Process Timeline

Our comprehensive review process ensures that every qualified freelancer receives the recognition they deserve. We are dedicated to carefully assessing each review to ensure the Top Rated badge is awarded to freelancers who demonstrate the highest levels of quality and service.

Currently, the evaluation team is prioritizing high-demand categories that need more Top Rated freelancers. This approach helps freelancers in these categories gain more business opportunities.

Below, you’ll find a list of these high-demand categories, estimated decision timelines, and any additional requirements. This list is regularly updated to reflect changing demands.

For freelancers whose Gigs do not fall into the listed categories, we cannot provide an estimated review timeline. However, if your skills align with one of these categories, consider creating a Gig that showcases those skills to qualify for a prioritized review.

Please Note: Simply adding a Gig to one of the prioritized categories will not automatically qualify you for an expedited review. You must have at least 30 completed orders of approved Gigs in the listed category to be eligible.

Understanding the Level System and How to Achieve Them on Efrelance

Efrelance is a dynamic marketplace where your success is recognized and rewarded through a tiered level system. This system helps you track your progress and sets benchmarks for achieving higher status, which in turn can boost your visibility and credibility among buyers. Here’s a detailed look at the levels and the criteria you need to meet to achieve them.

Level 1 Seller

Achieving Level 1 status is the first milestone on Efrelance. It demonstrates your commitment and reliability as a freelancer. Here are the criteria you need to meet:

  • Amount Earned: $200
  • Star Rating: 4.7
  • Completed Orders: 5
  • Response Rate: 80%
  • Unique Clients: 3

Tips to Achieve Level 1:

  1. Deliver High-Quality Work: Ensure every project meets or exceeds your clients’ expectations to maintain a high star rating.
  2. Communicate Effectively: Respond to client messages promptly to maintain a high response rate.
  3. Attract Unique Clients: Focus on building a diverse client base by offering a variety of services or specializing in a niche.

Level 2 Seller

Reaching Level 2 status signifies that you are a seasoned freelancer on Efrelance. This level provides more visibility and trust among potential clients. To achieve Level 2, you need to meet the following criteria:

  • Amount Earned: $1000
  • Star Rating: 4.7
  • Completed Orders: 10
  • Response Rate: 80%
  • Unique Clients: 5

Tips to Achieve Level 2:

  1. Maintain Consistency: Continue delivering high-quality work and maintaining strong communication with your clients.
  2. Expand Your Services: Offer more services or packages to attract new clients and increase your order volume.
  3. Seek Feedback: Ask clients for reviews and constructive feedback to improve your services and maintain a high star rating.

Top Rated Seller

Becoming a Top Rated Seller is the pinnacle of success on Efrelance. This status is reserved for freelancers who consistently deliver exceptional work and demonstrate outstanding reliability. The criteria for achieving Top Rated status are:

  • Amount Earned: $5000
  • Star Rating: 4.7
  • Completed Orders: 30
  • Response Rate: 80%
  • Unique Clients: 30

Tips to Achieve Top Rated Status:

  1. Excel in Customer Service: Go above and beyond in your interactions with clients to foster long-term relationships and secure repeat business.
  2. Optimize Your Workflow: Develop efficient workflows to manage multiple orders simultaneously without compromising quality.
  3. Promote Your Services: Use social media and other marketing strategies to attract new clients and increase your visibility.

Maximizing Your Potential on Efrelance

  1. Profile Optimization: Ensure your profile is complete with a professional photo, a compelling description, and a portfolio showcasing your best work.
  2. Utilize Quick Responses: Use pre-written responses to handle common inquiries efficiently, allowing you to respond quickly and maintain a high response rate.
  3. Regular Updates: Keep your profile and job listings updated with your latest skills, services, and achievements to attract new clients and retain existing ones.

FAQs

1. Do you have any tools that will help me run my freelance business?

  • Yes, Efrelance Workspace allows you to easily send proposals, invoices, manage your time, and tasks. It’s free to download and use. Learn more with Efrelance Workspace.

2. How can I improve my professionalism and further my freelancing career?

  • Enhance your skills with our online, on-demand video platform, tailored for freelancers. These courses, taught by top experts, include practical knowledge, exercises, and quizzes. Successfully passing a course adds a badge to your profile, showcasing your skills. Learn more with Learn from Efrelance.

By understanding and leveraging the level system on Efrelance, you can systematically work towards building a successful freelancing career. Each level you achieve not only enhances your credibility but also opens up more opportunities for growth and higher earnings. Start your journey today and reach new heights with Efrelance!

How To Start Selling On Efrelance

How to Start Selling on Efrelance Marketplace

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

How to start selling on Efrelance

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

Improve your responsiveness

Response Rate and Response Time FAQs for Efrelance Marketplace

We’ve received numerous inquiries from the Efrelance community regarding response times and rates. Here, we’ve compiled answers to the most frequently asked questions.

1. Why do we have the Response Rate Indicator?

The Response Rate Indicator serves several important purposes:

  • Promotes Quicker Responses to Buyers: Ensuring buyers receive prompt responses enhances their experience on Efrelance, encouraging them to return for more orders.
  • Helps You Grow Your Efrelance Business: It allows you to monitor and improve your responsiveness over time, aiding your business growth.

2. What’s the difference between response rate and response time?

  • Response Rate: The percentage of initial responses to new messages that a seller sends within 24 hours.
  • Response Time: The average time, in hours, it takes for a seller to respond to a new message in their inbox.

3. How does the response rate work?

The response rate measures the percentage of first responses sent within 24 hours over the last 90 days.

Example: If you received 10 new requests in your inbox over the past 90 days and responded to 9 within 24 hours, your response rate is 90%. Note: If the 10th message is responded to after 24 hours, your response rate remains at 90%, though timely responses are always recommended.

4. Is every Inbox message factored into my response rate?

The Response Rate Indicator tracks your first response to a new inbox message from a new buyer. Subsequent replies in the conversation are not tracked, but it’s important to continue the dialogue until it’s concluded.

5. I’m in the Red Zone. What do I do?

Improving your response rate is achievable by responding to new messages within 24 hours. Here are some tips:

  • Set Up Quick Responses: This feature helps you reply to buyers faster.
  • Adjust Delivery Times on Your Gigs: Extending delivery times can help manage inbox requests more effectively.

6. How often does the response rate change?

The response rate updates daily, reflecting the past 90 days.

7. Can automatic responses (Auto Reply) help or prevent my response rate from lowering?

No, automatic responses do not count as a response to the buyer’s message. They notify the buyer that you are looking into their message, but you must manually respond within 24 hours to avoid affecting your response rate. Your response time is also impacted by how long it takes to manually reply.

8. I’m in a time zone very far away from my buyers. Will this impact my response rate?

Working across different time zones may affect your response time, but not your response rate. You have a full 24 hours to respond to a message, regardless of time zone differences, ensuring your response rate remains unaffected.

9. When don’t I have to respond?

Certain messages do not impact your response rate:

  • Spam and Solicitations: Reporting these messages as spam within 24 hours ensures they don’t count against you.
    • To Report Spam: Click “Report” next to the message.
    If you choose to respond to a message marked as spam by unmarking it, you must reply within 24 hours to maintain your response rate. Additionally, if you block a user, report their messages as spam to avoid affecting your response rate.

Creating Your Profile Cover Photo on Efrelance

Your profile cover photo is an essential part of your presence on Efrelance. It’s one of the first things potential buyers see, and it sets the tone for your professional image. A well-crafted cover photo can help you stand out, attract more clients, and showcase your brand. In this guide, we’ll walk you through the best practices for creating an effective cover photo.

Why Your Cover Photo Matters

A cover photo enhances your profile by providing a visual representation of your brand and services. It’s an opportunity to make a strong first impression and communicate your professionalism. A great cover photo can:

  • Attract Attention: Grab the attention of potential clients as soon as they visit your profile.
  • Convey Professionalism: Show that you are serious about your freelancing business.
  • Highlight Your Brand: Reinforce your personal or business brand with a consistent look and feel.

Best Practices for Creating Your Cover Photo

1. Use the Correct Dimensions

The recommended size for your Efrelance cover photo is 980×180 pixels. Ensuring that your cover photo fits these dimensions will make it look professional and prevent any unwanted cropping or stretching.

2. Keep It Simple and Clean

Your cover photo should be visually appealing but not cluttered. Use a clean design that highlights key elements of your brand. Avoid overcrowding the image with too much text or too many graphics.

3. Reflect Your Services

Use visuals that are relevant to the services you offer. For example, if you are a graphic designer, you might include a snippet of your design work. If you are a writer, you might feature elements like a typewriter or a stack of books.

4. Use High-Quality Images

Ensure that the images you use are high resolution and clear. Blurry or pixelated images can make your profile look unprofessional.

5. Consistent Branding

Incorporate your brand’s colors, fonts, and logo if you have one. Consistent branding across your profile helps build recognition and trust with potential clients.

6. Include a Tagline or Key Message

If space allows, include a short, compelling tagline that encapsulates what you do. This can provide context to potential buyers at a glance.

7. Follow Efrelance Guidelines

Ensure your cover photo complies with Efrelance’s community standards. Avoid using copyrighted material unless you own the rights, and ensure your image aligns with the platform’s policies.

How to Upload Your Cover Photo

Once you’ve created your cover photo, follow these steps to upload it to your Efrelance profile:

  1. Log In to Your Seller Account Make sure you’re logged in to your Efrelance seller account.
  2. Navigate to Your Profile Settings Click on your profile picture in the top right corner and select “Profile” from the dropdown menu.
  3. Upload Your Cover Photo In the profile settings, find the section for the cover photo. Click on “Add Cover Photo” and upload your image (980×180 pixels). Adjust the positioning if necessary to ensure it looks perfect.
  4. Save Changes Once you’re satisfied with how your cover photo looks, click “Save” to update your profile.

Tips for an Effective Cover Photo

1. Showcase Your Best Work

If possible, include samples of your best work or elements that represent the high quality of your services.

2. Stay Updated

Periodically update your cover photo to keep your profile fresh and reflective of any new skills, services, or branding changes.

3. Seek Feedback

Ask friends, colleagues, or fellow freelancers for feedback on your cover photo. They might provide insights you hadn’t considered.

4. Use Design Tools

Utilize graphic design tools like Canva, Adobe Spark, or Photoshop to create professional-looking cover photos easily.

Conclusion

Your profile cover photo on Efrelance is a powerful tool for making a lasting impression. By following these best practices and using the recommended dimensions (980×180 pixels), you can create a visually appealing and professional cover photo that enhances your profile and attracts more clients. Invest the time to craft a cover photo that truly represents your brand and showcases your professionalism.

Using Your Efrelance Seller Profile

Important: Optimize how customers see you by regularly updating your Efrelance seller profile.

Your freelancer profile is designed to highlight the person behind your professional skills. With bigger customers searching for expert freelance talent, your profile emphasizes the most important thing about your service: you.

Be sure to use our job image guidelines when adding images to your profile.

Setting Up Your Efrelance Seller Profile Note: If you don’t see the changes on your Efrelance profile immediately, don’t worry. The new features are being rolled out gradually and you’ll see them soon.

1. Add Your Profile Picture
This should take you ~3 mins
Personal Info > Profile Picture > Add Image

Establish credibility and show customers who you are with a clear and professional photo of yourself. If your profile represents an agency, you can use your company logo.

  • Upload a professional portrait clearly showing your face.
  • Recommended image size: 320×320
  • Supported formats: JPG / PNG
  • Maximum size: 3MB

For more information, read how to make your profile stand out and always ensure that you align with our Community Standards.

2. Add a One-Liner/Tagline
This should take you ~2 mins
My Profile > Tagline

Under your profile picture, provide a precise “one-liner” about your business, professional skills, and/or experience (70 character limit).

  • Tip: Make sure that your spelling and grammar are perfect; keep it short, clear, and professional.

Examples: Expert Web Designer; iOS Software Engineering; Expert in Cinematic Editing; Lead Generation Specialist.

Don’t: Mention your personal email, website, or a link to a platform external to Efrelance.

3. Add Your Education
This should take you ~2 mins
My Profile > Education > Add New

Provide your educational details.

4. Provide Your Certifications
My Profile > Certification > Add New

List your certifications.

5. “About Me”/Description
This should take you ~5 mins
My Profile > Edit Description

Share a little about yourself with your buyers—your passions, experience, skills, and whatever else has significantly shaped your professional experience.

  • Tip: Be specific about what you can bring to a project, team, and company. Highlight your current projects and elaborate on the types of projects you want to work on. Emphasize key accomplishments in your career.

Don’t:

  • Mention irrelevant details.
  • Share your personal email, website, or a link to a platform external to Efrelance.

6. Tag Your Most Relevant Skills
This should take you ~3 mins
My Profile > Skills > Add New

Tip: Keeping your skills up to date helps you get the jobs. Make sure to add and update your skills and routinely remove any outdated skills. Highlight your areas of specialty and expertise to help potential buyers find your service when they search the marketplace.

Don’t: Mention skills that don’t match your services.

7. Add Your Top Clients
This should take you ~5 mins
My Profile > Add A Client

Note: Currently, this feature is not available for all users. For users already accessing it, it will take a few days to reflect on your profile.

Tip: Add your most familiar customer one at a time, whose work samples you have permission to share in your portfolio.

Don’t: Mention companies’ names you haven’t worked with or use fake companies.

Build customer confidence by showing them the top brands you’ve worked for in the past. See exactly how to add your Top Clients.

8. Add Your Portfolio
This should take you ~15 mins
My Portfolio > Create Project > Upload Your First Project > Complete Details > Create New Project

Note: Currently, this feature is available for eligible sellers only.

  • Recommended max size per image/video: 50MB
  • Supported formats: JPEG; JPG; PNG; GIF; MP4; AVI
  • Upload: 5-20 portfolio items to show variations of your skillset

Tip: Display your best work to represent your professional know-how, service proficiency, and unique skill set. Always highlight your best and most recent work.

Don’t: Emphasize dated works or mention your personal email, website, or add a link to a platform external to Efrelance. If your service is non-visual in nature, you can still use the portfolio to showcase your service. Example: SEO/Translation services.

Learn more about Using My Portfolio.

Job Images
This should take you about 3 mins

Use job images that stand out and describe your service the best to attract buyers and generate revenue.

  • Recommended minimum image size: 720 x 405

Best Practices for New Efrelance Sellers

When it comes to being the best on Efrelance, connecting with your customers is pivotal to your success. In this article, you will find tips for connecting with your customers, managing your orders, tracking your performance, and general tips for success, along with FAQs we often receive. Additionally, you can access the free “Be a Successful Seller” course.

Tips: How to Best Connect with Your Customers on Efrelance

Win Customers Over with Rapid Replies

Being responsive to your customers not only creates a positive experience for them but also helps build a strong and positive reputation on Efrelance. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember, by responding promptly, you increase your opportunity to receive future business—use Efrelance’s mobile app to respond to your messages anytime and from anywhere!

Use the Quick Response Feature

Found within your inbox and on the order page, Quick Responses—pre-written response templates—help you reply to buyers faster. You can also create your own unique responses. These are great to use when you are very busy.

To Use Quick Responses Within Your Inbox:

  1. Open the conversation with the buyer.
  2. Click on the lightning bolt icon on the lower panel.
  3. Either use one of the Quick Responses provided or create your own.

To Use Quick Responses Within the Order Page:

  1. Click on Orders.
  2. Once your order page has opened, click on the order you need to send a Quick Response.
  3. Scroll down the page and you will see “Use a Quick Response” just below the Deliver Now button.
  4. Either use one of the Quick Responses provided or create your own.

Keep Your Customers Updated During the Entire Process

When your buyer has placed the order’s requirements, provide an update once you have received everything you need to get started. It’s important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by buyers to instill confidence in the process.

Create Clarity Through a Structured Work Process

From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.

Deliver Quality Work

The delivery should always fulfill (or even better, exceed!) your customers’ requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.

Deliver On Time

To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as an Efrelance seller. If you find yourself running short on time, be proactive and let your customer know ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers’ expectations but to exceed them in every possible way!

Managing Your Orders

Once you’ve optimized your pricing and promoted your job, manage your orders and deliveries even better.

Use the Following Order Management Features:

Order Limit

If you find that you are receiving too many orders but don’t have enough time to complete them, limit the number of orders you can receive for each job. For more, see Limiting Orders.

Delivery Extension

Delivering your service on time is a critical factor in giving your customers the best experience and you being a successful Efrelance seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.

Set Your Availability

The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.

Manage Your Orders Better: Tips

  • For each order, make sure that all the communication with your customer takes place on the order page, including all messages and drafts. Only send the finalized work as a delivery.
  • Follow up with the customer after delivering the order to ensure they have everything they need.
  • Orders are automatically completed if the customer doesn’t accept the delivery or request revisions within three days.
  • The more active you are, the more exposure you get! Your job will be paused if you’re not active for longer than 30 days, but don’t worry, you can unpause it at any point from your job page.

Optimize

If your job does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages’ pricing, the main image of your job, and the job title. Learn from the data and keep optimizing!

Tips for Success

FAQs

How can I improve my professionalism and further my freelancing career?

Learn from Efrelance, the online, on-demand platform using video, especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.

Do you have any tools that will help me run my freelance business?

Yes. With Efrelance Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And best of all, it’s free to download. For more information, visit Efrelance Workspace.

Free Course: Be a Successful Seller

Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?

It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Efrelance is leading the way for so many prolific, talented freelancers.

That’s why this course should be your number one choice when growing your business on Efrelance. Learn how Efrelance works, how to create your jobs the right way using killer descriptions, job images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your success. This course is based on the experience of top Efrelance sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.

Your efrelance account

Manage your Efrelance account with ease using our comprehensive support documentation. Learn how to set up, secure, and optimize your account, update personal information, configure notification settings, and more. Our guides provide step-by-step instructions to ensure you get the most out of your Efrelance experience, helping you stay organized and efficient. Start here to take full control of your freelance journey!

How eFrelance Marketplace works

Disclaimer: Efrelance Marketplace’s Terms of Service require that all users be at least 18 years of age and of legal age to form a binding contract. Users under 18 and at least 13 years of age are permitted to use the site only through an account owned by their parent or legal guardian with appropriate permission. Users under the age of 13 are not permitted to use the site.

Efrelance Marketplace is a premier online platform designed to connect you with skilled freelancers offering a variety of digital services. Freelancers showcase their talents through detailed “Projects,” giving potential clients a comprehensive overview of their profiles, skills, and services. This concise guide will provide you with the essential information to navigate the platform effectively: creating your free account and finding the perfect freelancer for your needs.

How to Start Buying on Efrelance

Opening Your Efrelance Account

Signing up with Efrelance is free. Once you register, you can buy and sell on the platform. Registering creates a buyer account by default. To become a freelancer, simply create a Project. Switching to a freelancer account is easy and won’t affect your existing buyer account.

Searching for Freelancers and Services on Efrelance: A Guide

There are several ways to discover the perfect freelancer or service on Efrelance. Explore these methods to navigate the platform efficiently and find your perfect match:

  • Search Bar: Enter keywords in the search bar at the top of the homepage and click “Search.” Efrelance suggests popular searches to help you refine your query (e.g., searching “logo” might suggest “logo design”).

  • Categories and Subcategories: Use the navigation bar to browse through categories and subcategories related to your project. This helps narrow down your results and find relevant freelancers.

  • Freelancer Username: If you know the specific freelancer you’re looking for, enter their username in the search bar under “Search usernames for:”

  • Filters: Use filters at the top of the search results page to refine them further. You can filter by budget, delivery time, freelancer level, and more.

Search Filters

As you apply filters, you will see them listed above the Marketplace. Click the (X) to remove any filter.

  • Service Options: Customize your search by choosing preferred languages, service options from subscriptions to paid video consultations, and specify what you want included in your chosen service.

  • Seller Details: Connect with the perfect freelancer by filtering based on freelancer tiers, experience, availability, and spoken languages.

  • Budget: Set a price range based on your specific budget and adjust it later for specific projects.

  • Delivery Time: Find freelancers who guarantee on-time delivery, whether you need express delivery in 24 hours or a timeline tailored to your project’s complexity.

Efrelance AI Assistant

This new AI-powered feature understands your project through a natural conversation. Describe your needs in plain language, and the AI Assistant will ask clarifying questions to understand your requirements fully. The more specific you are, the better it can match you with the ideal freelancer for your project.

Get Matched with Sellers

Efrelance strategically finds the highest quality service from the most relevant freelancers based on your specific needs. Fill out a form with your specific requirements, and our smart algorithm calculates the most suitable category for your needs.

Get to Know Your Freelancer

Explore freelancer profiles to see key details like location, languages, and response times. Review their skills, experience, certifications, and read customer reviews and ratings. If you have questions, check the FAQs or message the freelancer directly.

Paying for a Service

Once the freelancer delivers and completes the work to your satisfaction, they’ll receive the full order earnings. A small service fee is added at checkout, which is 5.5% of the purchase amount. Need a refund? Follow our helpful guide on the refund process.

Order Process

Place your order in 3 easy steps:

  1. Choose Your Project: Click on the service you want.

  2. Select Your Package: Basic, Standard, or Premium (details included). Alternatively, get a custom offer directly from your freelancer.

  3. Finalize Your Order: Add extras if needed, confirm your payment method, and click “Confirm & Pay.”

Completing Your Order

To accept or review a delivery:

  1. Head to Your Orders: Find the “Orders” section and click on it.

  2. Open the Specific Order: Locate the Project title and click on it to access the order details.

  3. Locate the Delivery: Find the delivery either by going to the “Delivery” tab or scrolling down the order page.

  4. Accept or Request Revisions: Select the appropriate option: accept the delivery, request changes, or need more time.

  5. Optional: Rate your experience.

Order Terminology

Your order’s status updates automatically with each action by you or the freelancer. Stay informed on the order page, where you can track its progress through various stages.

Reviews and Ratings

By prioritizing authentic and detailed reviews, Efrelance cultivates a culture of accountability and transparency. This system safeguards buyers and informs their choices while empowering freelancers to showcase their expertise and build long-term customer relationships.

Welcome to Efrelance!

How to Start Selling on Efrelance

Efrelance empowers individuals to turn their talents into thriving businesses by offering freelancers a unique platform to showcase their skills and connect with a global audience. This community welcomes individuals with diverse skills, from graphic design and programming to content writing, translation, and voice-over artistry.

Want to Start Selling as a Freelancer on Efrelance?

Before you can create and sell services on Efrelance, you’ll need to create a “seller” account.

Helpful Tips on Creating an Account:

  • Ensure your profile accurately represents you by completing your freelancer profile and verifying your account.

  • Make sure your Projects are well-written and clearly outline the benefits of your services.

  • Focus on customer satisfaction, getting to know your customers, and setting expectations to work together successfully.

  • Learn and get familiar with Efrelance’s level system.

Account Verification

To comply with evolving regulations, new freelancers need to fill in essential account information before creating a Efrelance account. This ensures a trustworthy platform for everyone.

Creating Your Seller Account

Professionalism builds trust and attracts customers. Ensure your profile is complete, error-free, and reflects your expertise. Include a professional headshot, clear service descriptions, and attention to detail.

Creating a Project

Your offered service—known as a ‘Project’—showcases your talent and provides potential buyers with all the information they need to place an order.

Customer Expectations

Delivering consistently high-quality service and patiently supporting all buyers fosters trust and repeat business. Guiding new customers through Efrelance’s nuances strengthens their understanding and empowers them to become valuable long-term partners.

Managing Orders

Each order presents an opportunity. Proactivity helps smooth the process, benefiting your customer and laying the foundation for long-term success.

After completing an order, freelancers receive 80% of the buyer’s cleared payment in their account, with a 14-day holding period (shorter for Top Rated, Efrelance Pro, or other eligible programs).

Level System

Freelancers can reach different levels by meeting specific performance criteria linked to their work on the platform and their relationships with customers. Each level unlocks new benefits and opportunities.

 

Welcome to Efrelance Marketplace! Start your journey today and connect with a global community of talented freelancers and clients.

Account and Profile Settings

Welcome to Efrelance! This guide will walk you through managing your account and verification process. We’ll cover updating your account details, closing your account, and verifying your identity.

My Account Details

Here’s what you need to know:

Changing Your:

  • Location

  • Username

  • Email Address

  • Online Status

Closing Your Account

 

How to Change Your Location

You can set the location of your by;
1. Go to settings
2. Scroll down and set your location and address.
If your location is incorrect, contact Customer Support for assistance.

How to Change Your Username

Note: Sellers can change their display name. Learn more with How to change your display name.

Your username is unique and cannot be changed. To use a different username, you must close your current account and create a new one. Before closing, update your email address to a different one to reuse it for the new account. Learn more with How do I change my email or username?.

How to Change Your Email Address

You can change your email address via email, phone verification, or SMS. Learn more with How do I change my email or username?.

Closing Your Account

Before closing your account, be aware that you will lose all related information and activity. To reuse your current email address for a new account, update it to a different one first, then close the account. Learn more with How to deactivate or permanently delete your account.

Important:

  • Withdraw any funds from Completed Orders before changing your email address.

  • For funds from Canceled Orders, you may request a refund.

Verifying My Account

How to Change Your Phone Number

You don’t need access to your old phone number, just the number itself. The verification code is sent to the new number.

If you don’t remember your old phone number or security question, contact Customer Support.

To change your phone number:

  1. Log in.

  2. Click your profile picture.

  3. Go to My Settings > Phone Verification > Edit.

  4. Answer your security question.

  5. Provide your old phone number and enter your new number.

  6. Verify your account with the SMS code sent to your new number.

Verifying Your Identity

For community safety, Efrelance may ask sellers to verify their identity with a government ID. This is a one-time request.

To verify your identity:

  1. Upload a photo of an official government ID (driver’s license, passport, etc.) based on your country of residence.

  2. Take a selfie to match with your ID.

  3. Ensure both the ID and selfie belong to you to complete the process.

Learn more with Verifying Your Identity and Accessing My Account.


How do I create Efrelance account?

Understanding Account Types on Efrelance

Let’s review everything you need to know about the different account types, how to create a buyer account, and how to activate your seller account.

Types of Accounts

Before diving into the steps for creating or activating your account, it’s important to understand that all accounts created on Efrelance are buyer accounts by default.

Buyer vs. Seller Account:

  • Buyers can purchase services (Jobs) from sellers on the Efrelance platform.

  • Sellers can offer their services through Jobs to buyers on the Efrelance platform.

The distinction between a buyer account and a seller account only arises when a buyer decides to start offering services as a seller.

Note:

  • Before you can create and sell Jobs on Efrelance, you need to activate a “seller” account.

  • Activating your seller account and creating Jobs can only be done on a desktop.

  • All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance.

  • Learn more with our Terms of Service.

Efrelance Pro Account for Clients

Efrelance allows you to create a buyer account, a seller account, or a combined buyer and seller account. Additionally, you can have a separate Efrelance Pro account, which helps you organize all your freelance work in one place with enhanced capabilities, at no extra cost.

Note:

  • Efrelance Pro accounts are for buying only and cannot be converted to seller accounts.

  • You may only have one seller account on Efrelance.

Learn more about how to create a Efrelance Pro (buyer only) account with Efrelance Pro: Creating your account.

How to Create a Efrelance Account

Create a Buyer Account

  • Go to Efrelance’s homepage and click Register.

  • Fill in your details. Enter your email address, username and password, then click Continue.

 

Note: You can choose to add company name or not

  • Get your profile started:

    • Choose a username. Note: Once created, your username cannot be changed. However, your display name can be edited. Check out our article on How to change your display name.

  • Confirm your email: Enter the verification code sent to your email.

  • Your account has now been created.

Once your buyer account is successfully created and activated, you can activate your seller account.

How to Activate Your Seller Account

Before activating your seller account, ensure the email on your Efrelance account is correct. If not, change your email or contact Support for assistance.

Activate Your Seller Account:

  1. Log in to your Efrelance account. Once you login, click on Apply to Become A Seller

2. On the redirected page, click Apply to Become a Seller again to start the onboarding process. And then wait for admin to approve your account

Learn more tips and tricks for creating Gigs with Creating a Gig.

My Account Is A Buyer Account. I Want To Be A Seller

By default, all accounts on Efrelance are created as buyer accounts. To create and sell Jobs, you need to activate a seller account.

How to Create and Activate Your Seller Account

All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance. For more details, refer to our Terms of Service.

Steps to Activate Your Seller Account:

  1. Log in to your Efrelance account.

    • Click on your profile picture.

    • Select “Apply to Become a Seller” at the top menu.

  1. Start the Onboarding Process:

    • On the redirected page, click “Apply to Become a Seller” again.

  • You’ll be directed back to the homepage where you will wait till admin approves your account.

Learn more about creating jobs on Efrelance platform

 

How To Create A Perfect Your Profile Picture

Your profile picture is crucial for establishing trust with potential clients before starting a project. The image you choose is essential in helping you attract clients and stand out in Efrelance’s competitive marketplace.

Selecting Your Profile Picture

Add an Image of Yourself:

  • Show yourself clearly, facing the front.

  • This can be a photo of you, your company’s logo, or an image representing your service.

  • Ensure you own the picture you upload. For more information, see Efrelance’s Community Standards.

Avoid:

  • Using an image of someone else, a celebrity, or an image that misrepresents your service.

  • Using a GIF as your profile picture.

Creating Your Profile Picture

Show Your Actual Face:

  • Clients want to know exactly who they’re working with. A profile picture that clearly shows your face enhances professionalism and authenticity.

Avoid:

  • Partially covering your face.

Focus on Your Face:

  • Look directly at the camera.

  • Include only your head and the top of your shoulders; crop your image if needed.

  • Dress professionally and respectfully, and don’t forget to smile!

Use the Best Lighting:

  • Natural light is ideal. Direct sunlight or cloudy conditions work best.

Avoid:

  • Overhead light, as it can cause harsh shadows.

Choose a Simple Background:

  • A plain, solid, and lightly-colored background is ideal.

Avoid:

  • Using a bright background color.

Be Authentic:

  • While professionalism is key, express your personality through your profile picture. Whether it’s your unique style or a distinctive hairstyle, show what makes you special.

Take Your Photo:

  • Use a tripod or balance your camera/phone on a flat surface. Alternatively, ask someone to take your photo.

  • Take multiple photos in different locations with various poses to have options. Choose the photo with the highest resolution.

Avoid:

  • Using a blurry or pixelated photo.


FAQs For Sellers

Find all the answers you need for some of the frequently asked questions for Efrelance sellers.

Account Management

  1. Is my personal information safe? We care about your privacy. You can read our Privacy Policy here for more information on how we handle your personal information. The Privacy Policy is part of our Terms of Service.

  2. How do I change/reset my password? You can change or reset your password via your security settings.

    • Log in > click on your Profile picture > Settings > Security.

    • Learn more with Password, security question, and two-factor authentication.

  3. How do I close my account? We hate to see you go, but if you insist, you can learn more about the process with How to deactivate or permanently delete your account.

  4. What is “online status”? The online status is indicated by a small green circle next to the username, which lets you know that the user is currently logged in to Efrelance’s website or mobile application. The online user status is visible on various pages, such as the profile, conversations, and Job pages. You can filter the marketplace results according to users who are online.

    • Learn more about defining your online status with Account and profile settings.

General/Miscellaneous

  1. Does Efrelance contact its users? From time to time, we reach out to the Efrelance community.

Policy & Safety

  1. Will you ever ask for my password? Customer Support will never ask you for your password, but they may ask you for your security question’s answer in specific situations (e.g., to verify account ownership). This is always managed through an official Customer Support request.

    • Never give out your password.

    • We will never ask you by email, messages, or comments to provide your password or sign-in credentials.

    • We will never ask you to email us your password.

    • We will never prompt you to log into a site outside of the efrelance.com domain, nor to download and install an application.

    • Please never download or run such applications or email attachments, since Efrelance will never send these.

    • For additional help regarding policies and safety, please contact Customer Support specialists.

Payments and Withdrawals

Payment Methods

  • Debit Card

  • Credit Card

  • Bank Transfer

Withdrawal Methods

  • Only Bank Transfer

Note: USD Currency only is accepted on the platform

Receiving Revenues from Orders

Buyers pay Efrelance for orders in advance. Once the order is created and started, sellers must fulfill their orders as described in their job description and must deliver completed files and/or proof of work using the “Deliver Your Order” button (located on the order page).

Once work is delivered, the buyer has three days to respond and post a review. If no response is provided within the response time, the order will be considered completed.

After the order is marked as complete, you have to wait 7 days to withdraw your funds.

Note: A shorter holding period may apply for Level 1 Sellers, Level 2, or other eligible programs.

Purchasing Jobs with Revenue

You can purchase jobs with your cleared revenue if you have enough to complete the full purchase. If the job costs more than your cleared revenue, you cannot split the purchase between your revenue and one of Efrelance’s payment methods (e.g., debit card, credit card, bank transfer). However, you can purchase a $5 job with your revenue and, if needed, add job extras before the order becomes active with one of Efrelance’s payment providers.

Fees and Withdrawal Providers

Withdrawal Fees

Each payout method has its own specifications for withdrawing.

Multiple Withdrawal Providers 

Your Efrelance profile can be associated with only one account from each Efrelance withdrawal provider (payout method). For example, you can have a Bank Transfer account, but you cannot have two different bank transfer accounts linked to the same Efrelance profile. We accept single withdraw method for now.

Canceling Withdrawals

Withdrawals are final and can’t be undone. We won’t be able to refund or change this process once it has begun.

Fees for Bank Transfer Withdrawals

Currently, Efrelance does not charge a fee for withdrawals via bank transfer. Learn more with Payout Methods.

Claiming Unclaimed Withdrawals

If your withdrawal is marked as unclaimed, you must verify the bank details you provided. Once a withdrawal is initiated, it will not be reversed as stated in our Terms of Service.

Tax Obligations

It is the sole responsibility of sellers to verify their personal tax obligation, report, and pay taxes according to the laws of their state and/or country of residence, as applicable and required by local law and regulations.

Handling Orders

  1. How can I contact a buyer? Sellers can’t contact new buyers. To communicate with a buyer, an order needs to be placed which will create a “conversation” thread, allowing you to communicate with the buyer. You may also contact the buyer without an order being placed if the buyer contacts you first. If you previously completed an order for a buyer, you can access “My Contacts” to contact buyers. “My Contacts” enables you to keep in touch with Efrelance users you have interacted with in the past.

  2. What if my file upload or delivery upload fails? Uploading files can sometimes fail for various reasons. Check the following before asking for further assistance:

    • Make sure your flash is up to date on your computer.

    • Disable pop-up blockers for Efrelance.com or allow uploads/downloads through your Firewall/Anti-Virus protector from Efrelance.com.

    • Make sure your image is a JPEG or PNG.

    • Clear your cookies for Efrelance.com.

  3. Can I partially cancel/refund an order? Yes. There is a partial refund option available so you can make the necessary payment adjustments to your existing order. Learn more with Partial refunds. Note: This feature is still in beta testing and is not yet available to all sellers.

  4. Can I accept a tip? You can accept a tip, but it’s advised not to ask for one. Do your best as a seller—ultimately, it’s up to the buyer whether to leave a tip or not.

    • Learn more with our Communication webinar.

Managing Jobs

  1. What are packages? Packages are a structure for selling services on Efrelance that allow you to combine your basic Job with built-in revisions and extras to create an offer that gives buyers exactly what they want. Packages make buying and selling on Efrelance easier in a few ways:

    • Freedom: Sellers can position their services exactly how they want, at a price they choose.

    • Efficiency: Buyers can order exactly what they need in just one click.

    • Clarity: Buyers and sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back-and-forth communication about what the Job includes.

  2. How do packages work? You can activate the triple packages mode from the pricing section on the Create a Job page by clicking the “3 packages” toggle. Once you’re in packages mode, you can set the elements (basic Job plus the upgrades and revisions) that you will include in that package.

    • Tip: When deciding what to put in your package, think about the most popular or most-requested extras from buyers—or the elements that you think are necessary to make your Job work best. Then, create the package you think will best meet your buyers’ needs and set the description, pricing, and delivery details.

    • Learn more about triple packages with Creating Triple Packages.

  3. How much should I charge for my package? You can price your packages anywhere starting from $5, up to the maximum price for that package. Note: Some Job categories and subcategories may have a higher minimum price.

    • Learn more with Standardized Job packages.

    • Tip: Another way to understand how packages are being priced is to click around your category and see how other sellers’ packages similar to yours are priced.

  4. What’s the difference between extras and upgrades? Upgrades are predefined factors that can be added to a selected package on checkout. Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your buyers.

  5. Does the service fee change? No, Efrelance’s standard service fee still applies.

  6. Will it change my ratings? Ratings will not be affected by packages.

  7. How should I label or name my packages? Keep it simple and descriptive—and try to think about what will catch a buyer’s eye. The name of each package should highlight what is distinctive about that particular package.

  8. What URLs can I use in my profile or Job description? The following URLs may be used in your Profile or Job Description:

    • ammyy.com

    • blogspot.com

    • flickr.com

    • mixcloud.com

    • reverbnation.com

    • soundcloud.com

Note: General websites (such as google.com) or websites that provide free tools (such as wordcount.com or colorpicker.com) are allowed.

If you use a URL that is not listed above, your Job may be removed from the marketplace. Repetitive violations may also result in an account being permanently suspended.

 

Job images: General job image guidelines

Job images: General job image guidelines

Gig Image Guidelines

Here are the general guidelines for Gig images, applicable to videos and audio thumbnails as well. If you need assistance creating your Gig image, our dedicated Gig image experts are available to help.

1. Image Size Guide:

  • Recommended size: 1100 x 700 px, 72 DPI.
  • Minimum: 720 x 405 px.

2. Resizing Images:

  • Use Preview on Mac or Photo Gallery on Windows. Other free online tools are available. For additional help, reach out to our Gig image experts.

3. Image Quality:

  • Use sharp, clear, high-resolution images that catch buyers’ attention. Avoid blurry, pixelated, or stretched images.

4. Number of Images per Gig:

  • You can upload up to three images, but keeping it simple is often best.

5. Image Usage and Commercial Rights:

  • Only use images for which you have permission.

6. Accuracy and Avoiding Clickbait:

  • Use images that accurately represent your service and avoid misleading content.

7. Relevancy:

  • Gig images must directly relate to the service provided to maintain reputation and search ranking.

8. Text Usage:

  • Use as little text as possible, and avoid repeating text from elsewhere in your Gig.

9. Make Your Gig Stand Out:

  • Choose unique images and text for each Gig if you offer multiple services.

10. Naming Image Files:

  • Use clear and relevant file names to improve SEO and make your Gig easier to find.

11. Authenticity and Ethics:

  • Feel free to use a photo of yourself, ensuring it’s clear and follows Fiverr’s standards for authenticity.

12. Objectionable Content:

  • Content like adult material or hate speech is not accepted.

13. Avoid Fiverr Logos or Badges:

  • Fiverr automatically includes badges, so don’t add additional logos or badges to your Gigs.

14. No Contact Information:

  • Don’t include any private information, including contact details, in your Gig images.

15. Compliance:

  • Gig images must meet Fiverr’s Terms of Service and Community Standards to avoid removal.

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Account and Profile Settings

Welcome to Efrelance! This guide will walk you through managing your account and verification process. We’ll cover updating your account details, closing your account, and verifying your identity.

My Account Details

Here’s what you need to know:

Changing Your:

  • Location

  • Username

  • Email Address

  • Online Status

Closing Your Account

 

How to Change Your Location

You can set the location of your by;
1. Go to settings
2. Scroll down and set your location and address.
If your location is incorrect, contact Customer Support for assistance.

How to Change Your Username

Note: Sellers can change their display name. Learn more with How to change your display name.

Your username is unique and cannot be changed. To use a different username, you must close your current account and create a new one. Before closing, update your email address to a different one to reuse it for the new account. Learn more with How do I change my email or username?.

How to Change Your Email Address

You can change your email address via email, phone verification, or SMS. Learn more with How do I change my email or username?.

Closing Your Account

Before closing your account, be aware that you will lose all related information and activity. To reuse your current email address for a new account, update it to a different one first, then close the account. Learn more with How to deactivate or permanently delete your account.

Important:

  • Withdraw any funds from Completed Orders before changing your email address.

  • For funds from Canceled Orders, you may request a refund.

Verifying My Account

How to Change Your Phone Number

You don’t need access to your old phone number, just the number itself. The verification code is sent to the new number.

If you don’t remember your old phone number or security question, contact Customer Support.

To change your phone number:

  1. Log in.

  2. Click your profile picture.

  3. Go to My Settings > Phone Verification > Edit.

  4. Answer your security question.

  5. Provide your old phone number and enter your new number.

  6. Verify your account with the SMS code sent to your new number.

Verifying Your Identity

For community safety, Efrelance may ask sellers to verify their identity with a government ID. This is a one-time request.

To verify your identity:

  1. Upload a photo of an official government ID (driver’s license, passport, etc.) based on your country of residence.

  2. Take a selfie to match with your ID.

  3. Ensure both the ID and selfie belong to you to complete the process.

Learn more with Verifying Your Identity and Accessing My Account.


Milestone

Milestones

Section 1 Milestone benefits
Section 2 Using Milestones
Section 3 FAQ

Milestones let you break complex projects into manageable steps. This keeps you organized and ensures both you and your seller stay aligned.

Milestone Benefits

Transparency

  • Gain insight into your seller’s work process and workflow management.
  • Keep track of deliveries, deadlines, and payments based on the seller’s workflow.
  • Benefit from pre-defined deadlines, deliverables, and payments.

Managed Expectations

  • Split your project into up to 6 sections (and payments), so your seller knows exactly what is expected and when.
  • Prevent potential confusion or delays as milestone deliveries are approved by you before moving onto the next milestone.
  • Suggestion: Define revisions per milestone for a more organized project.

Communication

  • Milestones clarify project details upfront, reducing unnecessary inbox dialogue between you and your seller.

Using Milestones

Custom Offers: Milestones

  • Note: Only orders over $100 are eligible for milestones.
  • Use this option for complex projects and approve each project step.
  • Receive custom offers from sellers that include milestones. You’ll be notified via Inbox message when you receive a custom offer.
  • Alternatively, contact a specific seller to request a custom offer with milestones.
  • You can have up to 6 milestones in a custom offer.

Gigs: Milestones

  • Note: Only sellers with a basic package over $100 in specific subcategories can add Milestones to their Gigs. These subcategories include: 3D Product Animation, Business Plans, Producers & Composers, Desktop Applications, and Social Media Marketing.
  • Find sellers with milestones built into their Gigs. You’ll see the seller’s workflow and milestone pricing before making an order.
  • You can have up to 5 milestones with Gig milestones.
  • Milestone option visible on a seller’s Gig:

Note: You have 8 days from the delivery of each milestone to request a revision or accept it. If you don’t, the order will stop and be marked as completed.

After accepting the delivery and completing the order, you have 10 days to start the next milestone.

FAQ

When should I use milestones?

Use milestones for bigger projects to allow for more flexibility in smaller steps. Milestones reduce risk and incentivize sellers to maintain high standards with per-task payments.

What are some examples of milestone projects?

Example 1:

When will I be charged?

You’ll be charged for the first milestone when you place an order. Subsequent payments are made upon your approval of each milestone.

How can I cancel a milestones order?

Cancel a milestone or the entire order through the Resolution Center or Customer Support for valid reasons.

I don’t see milestones as an option on my seller’s Gig page. What do I do?

Contact the seller and ask them to send you a custom offer using milestones.

How do revisions work with milestones?

You have 8 days from the delivery of each milestone to request a revision or accept it. If not, the order will stop and be marked as completed.

What is the maximum number of milestones allowed in an order?

A maximum of 5 milestones per Gig order and 6 milestones per custom offer. For ongoing services, consider using Subscriptions instead.

Can I use milestone and subscriptions at the same time?

No, you can choose either subscription or milestones, but they can’t be combined in the same order.

Need more help?

Contact the Customer Success Team! We’re here to guide your project to success. Reach out at @efrelancehelpcenter.com to get started!

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Editing your jobs

Your job listing allows you to showcase your talents to potential buyers on Efrelance. It’s crucial to provide all relevant information needed before a buyer places an order. Occasionally, you may need to update or edit elements of your job listing to keep it fresh and accurate. This guide will walk you through how to effectively edit your jobs.

Reasons to Edit Your Job Listing

  1. Pricing Changes: Adjust your prices to reflect the current value of your services.
  2. Updating Media: Add new images, videos, or audio samples to your job gallery to keep your portfolio up-to-date.
  3. Adding Extras: Include additional services or revisions to provide more options for buyers.
  4. Rewriting Descriptions: Update your job description to better explain your services and attract more buyers.

Steps to Edit Your Job

  1. Log In:
    • Go to the Efrelance website and log in to your account.
  2. Navigate to Your Jobs:
    • Switch to the “Selling” mode.
    • Go to “My Business” and select “Jobs.”
  3. Select the Job to Edit:
    • Find the job you want to edit and click on it.
    • Click “Edit” to make changes to the job listing.
  4. Make Your Changes:

    • Job Information:
      • Title: Update the job title if needed.
      • Price: Adjust the pricing model (fixed, hourly, weekly, monthly, package, milestone).
      • Category: Ensure the category matches your service.
      • Description: Rewrite the description to make it more appealing and clear.
      • Tags: Add or update tags to improve searchability.
    • Buyer Information/Requirements:
      • Instructions to Buyer: Modify the instructions to clarify what you need from the buyer.
      • FAQ: Update the FAQ section with common questions and answers.
    • Media:
      • Cover Images: Add or change cover images to make your listing more attractive.
      • Images: Upload new images showcasing your work.
      • Video Link: Add a new video link if applicable.
      • Job Preview/Samples: Update samples of your work to keep them current.
      • Audios: Upload new audio files if relevant to your job.
    • Extras: Add additional services or features that buyers can purchase.
  1. Save Your Changes:
    • After making the necessary edits, click “Save” to update your job listing.

Important Considerations

  • Job Limits: Depending on your seller level, there is a limit on the number of active jobs you can have. If you’ve reached this limit, you’ll need to delete some existing jobs to create or edit new ones.
  • Review Process: After editing your job, it may undergo a manual review. During this time, the job might be temporarily removed from search results, which could affect its position in the marketplace.

Conclusion

Regularly updating and editing your job listings on Efrelance ensures that they remain accurate, appealing, and competitive. By following these steps, you can easily make changes to your job information, media, and extras, keeping your services attractive to potential buyers. For further assistance or more tips on managing your jobs, feel free to reach out to our support team. Happy freelancing!

Creating A Request for Freelancers to Find You

To create a request and allow freelancers to find you as a buyer on Efrelance.com, follow these steps:

  1. Log in to Your Account:

    • Visit Efrelance.com and log in to your account using your credentials.

  2. Access the Requests Section:

    • Once logged in, click on “Post A Request”.

  1. Provide Details:

    • Fill out the form with as much detail as possible about the service or project you need. Include information such as:

      • Title of the request: A clear and descriptive title that summarizes your project.

      • Description: Provide a detailed description of the project requirements, including any specific tasks, deliverables, deadlines, and expectations.

      • Category and subcategory: Select the relevant category and subcategory that best fits your project.

      • Budget: Indicate your budget for the project. This can be a fixed price or a price range.

      • Timeline: Specify the expected start date and deadline for the project.

      • Additional requirements: Any other specific requirements or preferences you have for the project.

  1. Review and Submit:

    • Review the information you’ve provided to ensure accuracy and completeness. Once you’re satisfied, submit the request.

  2. Wait for Responses:

    • After submitting your request, it will be visible to freelancers on the platform who specialize in the relevant category. Freelancers who are interested and qualified to work on your project may submit proposals or bids in response to your request.

  3. Evaluate Proposals:

    • Once you start receiving proposals from freelancers, take the time to review each one carefully. Evaluate the proposals based on factors such as experience, expertise, portfolio, and proposed budget.

  4. Communicate with Freelancers:

    • Engage with freelancers who have submitted proposals by asking questions, seeking clarifications, and discussing project details further. This will help you assess their suitability for the job.

  5. Award the Project:

    • After evaluating the proposals and communicating with freelancers, select the freelancer you believe is the best fit for your project. You can then award the project to them, either directly through the platform or by contacting them outside the platform to finalize the details.

  6. Collaborate and Manage the Project:

    • Once the project is awarded, work closely with the freelancer to collaborate on the project and ensure it progresses smoothly. Use the platform’s communication tools and project management features to track progress, provide feedback, and manage milestones.

By following these steps, you can create a request on Efrelance.com and allow freelancers to find you as a buyer, enabling you to connect with skilled professionals who can help bring your projects to life.

Q: Withdraw your earnings

How it Works

When buyers place orders, they pay Efrelance. Once the order is completed, the funds are credited to your account. The funds remain under a “pending” status clearing period depending on your seller level. This timeline ensures financial processing and buyer satisfaction. Once the funds are marked “cleared,” they become available for withdrawal.

Note: This does not apply to Logo Maker orders. To learn more about Logo Maker earnings and withdrawals, please refer to our article on Efrelance’s Logo Maker earnings tier model.

Things to Remember When Withdrawing Your Funds:

Processing Time:

  • It can take up to 12 additional hours for the funds to appear as cleared.
  • Top Rated, Seller Plus Premium sellers, and Pro sellers have a short-day clearing period.

Availability:

  • Withdrawal options may vary depending on the seller’s country. For instance, some methods might not be available in certain regions.
  • Withdrawals can only be made once every 24 hours.

Method Change:

  • If you change your withdrawal method, there is a mandatory 24-hour waiting period before you can withdraw again.

Withdraw Your Earnings

You will only see the option to withdraw if you have money available in your balance.

  1. Log in > Selling menu > Earnings.
  2. Click the Withdraw balance button > Just one options to withdraw funds:
    • US Bank Transfer

Note: Certain options are only available to some sellers and/or locations.

Currency Considerations

Currency conversion fees apply and additional charges may be added by your bank or payment provider.

  • If you withdraw in a currency other than USD, you’ll be asked to confirm the withdrawal currency and amount. This amount includes conversion fees, and as a result, the amount may appear to be less because it reflects the exact amount sent to your withdrawal account (non-USD)—after conversion fees have been applied.
  • If you don’t want to withdraw in your local currency, you can update your currency settings via the confirmation window.

Note: Users in Malaysia cannot withdraw in their local currency due to local regulations.

If you currently receive funds in USD and would like to receive funds in EUR, GBP, AUD, CAD, or ILS, you’ll need to register again instead of connecting your payout method.

Withdraw Balance

The Withdraw Balance button can be accessed on the Earnings page. In the Available Funds section, you will see the amount available for you to withdraw and the Withdraw Balance button.

FAQs

When I set to use my local currency, my revenues don’t update. Why?

  • All Efrelance Balances are derived from the US Dollar value, including your revenues. Although you may see your overall account balance (next to your Profile Picture) in your local currency, your Revenues page will always show the US Dollar amount, since the only currency within the Efrelance system is US Dollars.
  • Remember: When viewing or withdrawing in your local currency, you may see daily changes due to exchange rate fluctuations and conversion fees. You always have the option to withdraw in USD.

What can I do if my withdrawals are failing?

  • If you are withdrawing to a specific method, remember that some regions might have restrictions.
  • Ensure your withdrawal account is verified and capable of receiving funds from Efrelance.
  • Once you have resolved any issues with your withdrawal method, contact us again, and we will look into this further for you.

Note: Withdrawals are final and can’t be undone. We will not be able to refund or change this process once it has begun.

My withdrawal was refunded… where are my funds?

  • All withdrawals are final and cannot be undone. If the funds were already refunded, we recommend reaching out to our Customer Support to check the status of your funds.

Cancellation and refund

Navigate cancellations and refunds smoothly with our comprehensive support documentation. Learn about our policies, understand when cancellations are appropriate, and find out how refunds are processed. Whether you’re a freelancer or a client, our guides provide clear steps for initiating and handling cancellations and refunds, ensuring transparency and fairness for all parties involved. Get acquainted with our procedures to ensure a positive experience on Efrelance.

Subscriptions

Subscriptions for Buyers With subscriptions, you can plan ahead and book repeat orders with sellers you enjoy working with—saving you time on future orders. Collaborating with a seller who understands your needs and brand saves you the hassle of placing the same order repeatedly and sending the same requirements each time.

Note: The default payment method at the time of purchase will be charged, which may not be the original payment method used.

How Subscriptions Work

Note: Subscriptions are available only in certain subcategories and to select sellers.

You can work with a seller for up to a 6-month period. Under “Choose your plan,” select the subscription period that suits your needs. For more flexibility, you can ask your seller to create a custom offer on a daily, weekly, or monthly basis.

 

Sellers can offer discounts on future orders when you subscribe to their Gig. The discount, visible in the “Choose your plan” section, applies from the second order onwards.

 

With subscriptions, the same order is automatically billed from your saved payment method based on the chosen time period. You can edit your Gig requirements, and sellers can charge extra for additional requirements on the order page.

Note: Each order is independent, and the next one will begin regardless of the previous one’s status unless the subscription is canceled.

Subscription Eligibility

  • Only Gigs with packages exceeding $10 and with a maximum of 30 days delivery are eligible for subscriptions.
  • Exception: Voice Over Gigs may start their word count at $5.
  • For more details on Gig packages, see here.

Cancellation

You can cancel upcoming subscription orders before the order start date. If an order has already started, regular cancellation terms apply. You can rate your seller’s services after each order’s completion.

Canceling Your Subscription

  • Go to the order page > Subscription tab > End subscription.

 

Subscriptions for Sellers

Subscriptions allow you to offer your services on an ongoing basis, work long-term with your favorite buyers, and attract new ones.

If eligible, you can offer subscriptions with your custom orders and add them to your Gigs.

Subscriptions for Sellers

What You Need to Know

  • Subscriptions are available only to eligible sellers in certain categories.
  • You can add subscriptions to your Gig for a period of 3 or 6 months.
  • Offer discounts of 5%, 10%, 15%, or 20%. The discount applies from the second order onwards.
  • Buyers can update their requirements for each order. Additional charges can be applied for add-ons.
  • Each subscription order is standalone; the next order starts regardless of the previous order’s status.
  • Buyers will rate your services after each delivery.
  • Buyers can cancel upcoming subscription orders, but regular cancellation terms apply if an order has already started.

Seller Metrics

  • Canceling a subscription order won’t affect your seller metrics if done at least 10 days before the renewal date.
  • Metrics are affected only if you cancel an order that has already started.

Cancel Your Subscription

  • Go to the order page > Subscription tab.

Buyer FAQs

  • Who can offer subscriptions? Only select sellers may offer subscriptions, evaluated based on business and quality metrics.
  • What if my requirements differ for each order? Communicate new requirements from the order page. We suggest a base package that meets most of your needs.
  • What is the maximum duration for subscriptions? Up to 6 months.
  • How can I order a subscription? Through the Gig page or by requesting a custom offer from the seller.
  • Can I cancel my subscription? Yes, you can cancel future orders.
  • Can sellers cancel subscriptions? Yes, sellers can cancel future orders up to 10 days before the next order starts.
  • Do I get a discount? Discounts are at the seller’s discretion, applied from the second order.
  • Can I modify my order? Yes, you can update requirements and adjust orders as needed.
  • What if my seller isn’t offering subscriptions? Currently, subscriptions are only available in certain subcategories and to selected sellers.
  • Can I use milestones and subscriptions simultaneously? No, they cannot be combined in the same order.

Seller FAQs

  • Why offer subscriptions? Increase Gig exposure and generate more income with repeat business.
  • Who can offer subscriptions? Eligible sellers who meet specific criteria. Check your eligibility on the Manage Gigs page.
  • Can I offer milestones and subscriptions simultaneously? No, they cannot be combined.
  • How do buyers know if I offer subscriptions? The option is visible at the end of every Gig package description and in the Compare packages table.
  • When will I get paid? After every delivery.
  • Can I offer subscriptions on mobile? Yes, buyers can accept and pay via mobile.
  • Can I offer subscriptions for all my Gigs? Yes, for Gigs priced at $10 or more.
  • Can I add subscriptions to Studio Gigs? Not at the moment.
  • How long can I offer a subscription? Up to 6 months.
  • Can I offer a discount? Yes, but it’s not mandatory. The discount starts from the second order.
  • Can I change the start date of an order? No, the start date cannot be changed.
  • Can buyers request different requirements for each order? Yes, through the order page.
  • Can I stop offering subscriptions? Yes, you can add or remove subscriptions anytime.
  • Can I cancel a subscription order with a buyer? Yes, at least 10 days before the next order starts to avoid affecting your metrics.
  • Do subscription orders autocomplete like regular orders? Yes, they auto-complete if not accepted within 3 days after delivery.

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Milestone

Milestones

Section 1 Milestone benefits
Section 2 Using Milestones
Section 3 FAQ

Milestones let you break complex projects into manageable steps. This keeps you organized and ensures both you and your seller stay aligned.

Milestone Benefits

Transparency

  • Gain insight into your seller’s work process and workflow management.
  • Keep track of deliveries, deadlines, and payments based on the seller’s workflow.
  • Benefit from pre-defined deadlines, deliverables, and payments.

Managed Expectations

  • Split your project into up to 6 sections (and payments), so your seller knows exactly what is expected and when.
  • Prevent potential confusion or delays as milestone deliveries are approved by you before moving onto the next milestone.
  • Suggestion: Define revisions per milestone for a more organized project.

Communication

  • Milestones clarify project details upfront, reducing unnecessary inbox dialogue between you and your seller.

Using Milestones

Custom Offers: Milestones

  • Note: Only orders over $100 are eligible for milestones.
  • Use this option for complex projects and approve each project step.
  • Receive custom offers from sellers that include milestones. You’ll be notified via Inbox message when you receive a custom offer.
  • Alternatively, contact a specific seller to request a custom offer with milestones.
  • You can have up to 6 milestones in a custom offer.

Gigs: Milestones

  • Note: Only sellers with a basic package over $100 in specific subcategories can add Milestones to their Gigs. These subcategories include: 3D Product Animation, Business Plans, Producers & Composers, Desktop Applications, and Social Media Marketing.
  • Find sellers with milestones built into their Gigs. You’ll see the seller’s workflow and milestone pricing before making an order.
  • You can have up to 5 milestones with Gig milestones.
  • Milestone option visible on a seller’s Gig:

Note: You have 8 days from the delivery of each milestone to request a revision or accept it. If you don’t, the order will stop and be marked as completed.

After accepting the delivery and completing the order, you have 10 days to start the next milestone.

FAQ

When should I use milestones?

Use milestones for bigger projects to allow for more flexibility in smaller steps. Milestones reduce risk and incentivize sellers to maintain high standards with per-task payments.

What are some examples of milestone projects?

Example 1:

When will I be charged?

You’ll be charged for the first milestone when you place an order. Subsequent payments are made upon your approval of each milestone.

How can I cancel a milestones order?

Cancel a milestone or the entire order through the Resolution Center or Customer Support for valid reasons.

I don’t see milestones as an option on my seller’s Gig page. What do I do?

Contact the seller and ask them to send you a custom offer using milestones.

How do revisions work with milestones?

You have 8 days from the delivery of each milestone to request a revision or accept it. If not, the order will stop and be marked as completed.

What is the maximum number of milestones allowed in an order?

A maximum of 5 milestones per Gig order and 6 milestones per custom offer. For ongoing services, consider using Subscriptions instead.

Can I use milestone and subscriptions at the same time?

No, you can choose either subscription or milestones, but they can’t be combined in the same order.

Need more help?

Contact the Customer Success Team! We’re here to guide your project to success. Reach out at @efrelancehelpcenter.com to get started!

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Cancellations & refunds

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

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Cancellations

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

For more detailed information, refer to our Success Score article.

 

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Resolution Center

Cancel an Order with the Resolution Center

The Resolution Center is a great resource for resolving issues quickly and easily between customers and freelancers without needing to contact Customer Support.

Note: The Resolution Center is unavailable for completed and canceled orders.

Accessing the Resolution Center – Customers

  1. Go to your Order page > Select the order you want to resolve (click View).
  2. Click Resolution Center—located on the right side of the page.
  3. Select the action you’d like to take (Get an order update or Cancel order).

  4. View and/or withdraw your open disputes via your Order page.

Get an Order Update

  • Customers can message freelancers for an update on their order before the Gig is complete. The freelancer has up to 48 hours to respond and provide an update.
  • If the freelancer doesn’t reply within 48 hours, the order will remain active, but your dispute will be closed.

Ask Your Freelancer to Cancel an Order

  • When you request to cancel an order, your cancellation request and comments are sent directly to the freelancer. Both parties will receive the other’s feedback once a dispute or request for cancellation has been submitted.
  • Freelancers have up to 48 hours to accept or decline your dispute requests.

Note: Disputes submitted through the Resolution Center are sent to the other party and can be viewed on the Order page. They are not sent to Customer Support, nor are they notified of the dispute.

Open Disputes

  • If there is already an open Resolution Center request within the same order, you must withdraw your dispute to cancel the order.
  • If you want to cancel an order with an open dispute, withdraw your dispute (via the Orders page), and then you can cancel the order.

You won’t be able to open a new dispute if your dispute is in the process of resolving one of these issues:

  • Requested to Extend delivery date
  • Asked to Get an order update
  • Requested to Cancel order

Forced Cancellation

  • If a freelancer is late with their delivery and there was no mutual agreement about extending the delivery date, after 24 hours of the expected delivery, you can cancel without approval from the freelancer.

Note: Only the seller can send the delivery extension request. Buyers may ask their sellers to do so via the order and inbox messages.

Accessing the Resolution Center – Freelancers

Disclaimer: In certain cases, order cancellations may not affect your order completion rate. Learn more with All about Order Completion.

  1. Go to your Order page > Select the order you want to resolve (click View).
  2. Click Resolution Center—located on the right side of the page.

  3. To ask your customer to cancel an order:
    • Go to your Order page > Choose the order you want to cancel > Resolution Center.
    • Select the reason and fill in an explanation for your cancellation request.
    • Note: When you request to cancel an order, your cancellation request and comments are sent directly to your customer.
    • Click Cancel order.

Note: Customers have up to 48 hours to accept or decline your dispute request.

Remember: You can view and/or withdraw your open disputes, request to extend the delivery date, and add Extras/Custom Offers all on the Order page.

Learn more with Cancellations and Helpful Tips on How to Avoid Cancellations.

If you still need further assistance, please contact Customer Support.

Ratings and Reviews Guide

Ratings and Reviews Guide

Ratings and reviews are essential for promoting a trustworthy experience within the Efrelance marketplace. We aim to maintain a reliable review system that benefits both buyers and freelancers. This guide provides comprehensive information on reviews and ratings, including how to provide feedback, the visibility of reviews, and important considerations.

The public review section allows buyers to rate completed orders, leave written reviews, share work samples, and, in some cases, provide feedback on canceled orders.

Buyers’ ratings, written reviews, and shared work samples are displayed on both the freelancer’s profile (under reviews) and the Gig page (within the Live Portfolio).

When Can You Leave Ratings and Reviews?

  • For Buyers: After an order is delivered and marked as completed.
  • For Freelancers: Once the buyer submits a review, freelancers can leave a review about their experience with the buyer.

Tip: We encourage honest reviews to help others make informed decisions. Please keep reviews respectful and to the point.

Providing a Review as a Buyer

How to Add a Review:

  1. Log in and click Orders from the top menu.
  2. Find the order you want to review. When you open it, you’ll see a banner saying “Your order was completed.”
  3. Click the Rate Experience button on that banner.

Rating Topics:

  • Quality of Delivery: Based on your expectations.
    • Follow-up question (optional) to explain your rating.
  • Experience with Freelancer: How was it working with them?
    • Follow-up question (optional) to explain your rating.
  • Value for Money: Rate the value of the service.

New Feature: Share your review and showcase the delivered work simultaneously.

Public vs. Private Feedback

  • Public Feedback: Visible to all users.
  • Private Feedback: Available 24 hours after the order is marked completed. You will receive an email and notification on Efrelance. Private reviews help improve the buying experience and are not shared with other buyers or freelancers.

FAQs

Why can’t I add a review to my order?

  • Both buyers and freelancers have up to 14 days to provide a review. For orders under Programming & Tech, Certified, or SEO categories, the timeframe is 30 days. After this period, you cannot add a review.

My order is still active. Can I add a review?

  • Reviews can only be added after the order is marked as completed.

Can I change my review after editing it?

  • Reviews cannot be edited once published. You can edit your review before it goes live.

How can I remove the delivered work from showing with my review?

  • Buyers may request the removal of the delivery image from the seller’s portfolio by contacting Customer Support.

Helpful tips on how to avoid cancellations

Helpful Tips on How to Avoid Cancellations on Efrelance

Navigating freelance projects can be challenging, and sometimes it might seem like cancelling an order is the best solution. However, we’ve found that there are almost always better ways to handle a difficult Gig. Here’s how you can increase your order completion rate and reduce cancellations on Efrelance.

General Guidelines for Avoiding Cancellations

1. Be Clear About Pricing and Scope

Ensure your Gig’s pricing and scope are transparent and match your skillset. This helps avoid misunderstandings and ensures you don’t offer services you can’t deliver. Display your latest and original work on your Gig page to set clear expectations.

2. Communicate Effectively

Make sure both parties have all the necessary information when an order is placed. If you’re unsure about any project details, contact your buyer for clarification to avoid missteps.

3. Set Realistic Delivery Times

Always set reasonable delivery times and avoid waiting until the last minute to address issues. If cancellation becomes inevitable, communicate professionally and provide adequate notice.

4. Use the Resolution Center

If a buyer is unresponsive or you need to cancel an order, utilize the Resolution Center for a smooth process.

Tips to Prevent Cancellations

1. Be Proactive and Prepared

Clearly communicate all necessary details in your Gig description, requirements, and extras. If a buyer is unresponsive, consider initiating a mutual cancellation to prevent misunderstandings.

2. Review Your Delivery Times

If you’re often tempted to cancel due to a busy schedule, give yourself more time to deliver or ask to extend the delivery date.

3. Resolve Issues via the Order Page

Ensure you have all project requirements from the buyer at the start. If needed, use the order page to modify the order for changing delivery dates or adding extra services, helping avoid cancellations.

Increasing Your Order Completion Rate

1. Offer Additional Revisions

If a buyer needs more revisions after a Gig is completed, offer additional revisions through the order page.

2. Manage Multiple Gigs Efficiently

If you have multiple Gigs due simultaneously, mutually extend the order with the buyer on the order page. Activate the Availability feature if you need extra time to manage your workload.

3. Prioritize and Plan Your Work

Start with simpler orders to ensure timely delivery. For larger projects, begin working earlier and communicate any delays to the buyer promptly.

Meeting Your Deadlines

Availability

Pause your Gig if you know you won’t be able to work on it. Reactivate it when you’re available so buyers are aware of your status. Use the availability feature to inform buyers of your working hours and any planned absences.

Delivery

Plan your work realistically and use the extend delivery date option if necessary. Remember, delivering incomplete work or empty messages to avoid late delivery violates Efrelance’s Terms of Service and may result in account review.

Tips for New Sellers

If you’re new to Efrelance and nervous about completing your first order, don’t worry! Utilize available resources like these tips and the Efrelance Forum for community support. Remember, while cancellations can impact your performance score, they are just one of many metrics. Focus on completing your orders to grow your business.


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Cancellations & refunds

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

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How do I create Efrelance account?

Understanding Account Types on Efrelance

Let’s review everything you need to know about the different account types, how to create a buyer account, and how to activate your seller account.

Types of Accounts

Before diving into the steps for creating or activating your account, it’s important to understand that all accounts created on Efrelance are buyer accounts by default.

Buyer vs. Seller Account:

  • Buyers can purchase services (Jobs) from sellers on the Efrelance platform.

  • Sellers can offer their services through Jobs to buyers on the Efrelance platform.

The distinction between a buyer account and a seller account only arises when a buyer decides to start offering services as a seller.

Note:

  • Before you can create and sell Jobs on Efrelance, you need to activate a “seller” account.

  • Activating your seller account and creating Jobs can only be done on a desktop.

  • All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance.

  • Learn more with our Terms of Service.

Efrelance Pro Account for Clients

Efrelance allows you to create a buyer account, a seller account, or a combined buyer and seller account. Additionally, you can have a separate Efrelance Pro account, which helps you organize all your freelance work in one place with enhanced capabilities, at no extra cost.

Note:

  • Efrelance Pro accounts are for buying only and cannot be converted to seller accounts.

  • You may only have one seller account on Efrelance.

Learn more about how to create a Efrelance Pro (buyer only) account with Efrelance Pro: Creating your account.

How to Create a Efrelance Account

Create a Buyer Account

  • Go to Efrelance’s homepage and click Register.

  • Fill in your details. Enter your email address, username and password, then click Continue.

 

Note: You can choose to add company name or not

  • Get your profile started:

    • Choose a username. Note: Once created, your username cannot be changed. However, your display name can be edited. Check out our article on How to change your display name.

  • Confirm your email: Enter the verification code sent to your email.

  • Your account has now been created.

Once your buyer account is successfully created and activated, you can activate your seller account.

How to Activate Your Seller Account

Before activating your seller account, ensure the email on your Efrelance account is correct. If not, change your email or contact Support for assistance.

Activate Your Seller Account:

  1. Log in to your Efrelance account. Once you login, click on Apply to Become A Seller

2. On the redirected page, click Apply to Become a Seller again to start the onboarding process. And then wait for admin to approve your account

Learn more tips and tricks for creating Gigs with Creating a Gig.

Adding Job Cover Photo

Welcome to Efrelance! Adding an attractive and professional cover photo to your job listing can significantly enhance its appeal. Follow these guidelines to create and upload the perfect cover photo for your job.

Image Size Guide

  • Recommended Size: 1280 x 769 pixels, 72 Dots Per Inch (DPI)
    This size ensures your image is clear and displays well on various devices.
  • Minimum Size: 712 x 430 pixels
    Avoid going below this size to maintain quality and readability.
  • Maximum Size: 4000 x 2416 pixels
    Images larger than this can be unnecessarily large and may take longer to load.

Resizing Images

  • For Mac Users: Use Preview
    Preview is a simple and effective tool for resizing images on Mac computers.
  • For Windows Users: Use Photo Gallery
    Photo Gallery provides an easy way to resize your images on Windows computers.
  • Online Tools: Various free tools are available online for resizing images
    There are numerous online resources that can help you resize your images if you don’t have access to the above tools.

Image Quality

  • High-Resolution: Use sharp, clear, high-resolution, and eye-catching images
    High-quality images stand out and make a good impression on potential buyers.
  • Avoid Low-Quality: Avoid blurry, pixelated, stretched, or distorted images
    Low-quality images can detract from your professional appearance and make your job less appealing.

Number of Images per Job

  • Up to Three Images: You can upload up to three images per job
    This allows you to showcase different aspects of your service without overwhelming potential buyers.

Image Usage and Commercial Rights

  • Permission: Only use images that you have permission to use
    Ensure you have the rights to use any images you upload to avoid legal issues.

Be Accurate and Avoid Clickbait

  • True Representation: Do not use misleading images
    Ensure your images accurately represent the service you are offering to avoid disappointing potential buyers.

Relevancy

  • Direct Relation: Job images must directly relate to the service provided
    Relevant images help potential buyers understand what you are offering and maintain the integrity of your job listing.

Use Minimal Text

  • Keep It Simple: Avoid repeating text that is already included in your job description
    Too much text can clutter your image. Keep it clean and to the point.

Make Your Job Stand Out

  • Unique Images: Use unique images and text for each job you post
    Differentiate each job with distinct visuals to attract attention and avoid confusion.

Name Your Image File

  • Clear and Relevant: Use a clear and relevant file name for your image
    This helps with Search Engine Optimization (SEO) and makes your job easier to find in search results.

Be Authentic and Ethical

  • Authenticity: If you use a photo of yourself, ensure it is clear and shows your face
    Authentic images build trust with potential buyers. Follow Efrelance’s Community Standards.

Objectionable Content

  • Community Standards: Do not use objectionable content such as adult material or hate speech
    Adhere to Efrelance’s Community Standards to maintain a respectful and professional environment.

Avoid Using Efrelance Logos or Badges

  • Automatic Inclusion: Efrelance will automatically include necessary badges
    Do not add additional logos, ratings, or seller levels to your images, as this will flag your job for removal.

Never Share Contact Information

  • Privacy: Do not include any private information, such as contact details, on your job images
    All communication should take place within Efrelance to ensure privacy and security.

Compliance

  • Terms of Service: Ensure your job images comply with Efrelance’s Terms of Service and Community Standards
    Jobs not meeting these standards (e.g., containing offensive content) will be removed.

For further assistance or guidance, feel free to reach out to our dedicated job image experts. Happy freelancing!

Efrelance Refrerral Program

How does the referral program work on Efrelance?

With Efrelance’s referral program, you and your friends can earn rewards. Here’s how it works: When you refer a friend to Efrelance, they will receive a 5% discount on their first purchase. In addition, you will earn a 5% credit of the amount of their first purchase.

 

To participate in the referral program:

  1. Log in to your Efrelance account.

  2. Then use this link to access the Referral page “https://efrelance.com/referral-url-generator/”

  3. You will be directed to the referral page where you will need to paste a link of the related service your referral wants to buy

  4. Now Search for the service your referral wants to buy. and copy the link above it

  5. After copying the link, then paste it inside the box in Efreelance URL Generator

  6. Then click on ‘Generate’ and Copy the link and send it to your referral

Please note: You will receive a notification and an email once the reward is granted. It may take up to two days for the reward to be processed and credited to your account. Remember, the 5% discount applies only to the first purchase made.

Ensure that your friends sign up using your referral link. The referral won’t work if your friend already has an Efrelance account or if they sign up without using the link.

Please note: All orders must be legitimate. Any attempt to manipulate or exploit the referral program may result in an account suspension.

Q: Your payments stats

 

 
We’ve completely revamped the Efrelance Seller’s Earnings Page, making it easier to navigate, more organized, and providing more detailed information about your account activity. While the page is now much more intuitive, let’s highlight some of the changes you can expect.

Main Stats Overview

Easily view all your main stats for past, present, and future earnings and expenses.

Available Funds

Your available balance can be used for purchases or withdrawn using a service provider.

Withdraw Balance

The Withdraw Balance button directs you to the Withdraw Balance page, where you can add your payment method.

Learn more about Withdrawals:

Find detailed information about withdrawing your earnings and available payout methods.

Future Payments

This section includes Payments being cleared and Payments for active orders.

  • Payments Being Cleared: Funds that will move into your Available Funds after clearance.
  • Payments for Active Orders: Funds that will move into a clearing period once orders are completed.

Earnings and Expenses

Here, you can view your past earnings and expenses, filtering them by year, month, or since joining Efrelance.

  • Earnings: Net Income now includes only payments from completed orders that have been cleared. Any compensation handled by customer support is also included.
    • You’ll see the amount before taxes in this section.
    • If you’ve paid taxes on your earnings, you can view the total taxes paid through the tooltip.
  • Expenses: All purchases are made with your earnings or future earnings.

Main activity types

Here is a cheat sheet for the most common Activity types and icons used to filter the Activity Table:

 TermExplanation
 ClearingPayments for completed orders that are still in a clearing period.
 EarningPayments earned from orders, order extras, or tips.
 Earning reversedEarnings that have been canceled.

 

Note: If an order is canceled due to a payment provider dispute on the buyer’s end, and the order complies with the criteria for our Seller Protection Program, you will receive your earnings in return within a clearance period.

Learn more about Chargebacks and seller protection and Efrelance’s Terms of Service.

 CompensationEarnings compensations that are granted to you by Customer Support.
 ExpenseEarnings spent on purchasing Gigs or services (i.e., Promoted Gigs, Seller Plus program, etc.).
 Expense cancellationFunds that were returned to your earnings upon purchase cancellation.
 WithdrawalFunds are withdrawn from your Efrelance Balance to a service provider.

Seller Features

Explore the powerful tools and features available to sellers on Efrelance with our dedicated support documentation. Learn how to showcase your skills, attract clients, and manage projects effectively. From creating compelling service listings to utilizing communication tools and invoicing options, our guides empower you to maximize your earning potential and deliver exceptional results. Dive into our resources to unlock the full potential of your freelance business on Efrelance.

Generate Social proof for your work.

In the competitive world of freelancing, establishing trust and credibility is paramount. One powerful way to achieve this is by generating social proof for your work on Efrelance. Social proof refers to the positive influence created when people see others engaging with your services or products. Here’s how you can leverage social proof to increase trust and credibility with clients on Efrelance:

  1. Client Testimonials: Encourage satisfied clients to leave reviews and testimonials about their experience working with you. These authentic endorsements serve as compelling evidence of your expertise and reliability.
  2. Portfolio Showcase: Showcase your best work in a professional portfolio on Efrelance. High-quality visuals and detailed descriptions of your past projects can reassure clients of your capabilities and showcase your unique skills.
  3. Project Ratings and Reviews: Request feedback from clients upon completion of each project. Positive ratings and reviews not only enhance your profile but also instill confidence in potential clients who are considering hiring you.
  4. Case Studies: Share detailed case studies highlighting successful projects you’ve completed. Case studies provide valuable insights into your problem-solving skills, approach, and the tangible results you deliver, further solidifying your credibility.
  5. Social Media Sharing: Share updates about your work and accomplishments on social media platforms. When potential clients see your active presence and engagement online, they are more likely to perceive you as a reputable and trustworthy freelancer.
  6. Collaborate with Influencers: Partnering with influencers or industry experts to endorse your services can significantly boost your credibility. Their endorsement lends credibility and authority to your work, attracting more clients to your Efrelance profile.
  7. Certifications and Awards: Display any relevant certifications, awards, or accolades you’ve received in your field. These accolades serve as tangible evidence of your expertise and dedication to your craft, enhancing your credibility as a freelancer.
  8. Consistent Communication: Maintain open and transparent communication with clients throughout the project lifecycle. Promptly address any questions or concerns they may have, demonstrating your commitment to delivering exceptional service.

By implementing these strategies to generate social proof for your work on Efrelance, you can establish yourself as a trusted and reputable freelancer, attracting more clients and opportunities for success.

Feature Job

Are you looking to give your job listing the spotlight it deserves? Look no further! Efrelance offers an exclusive “Feature Job” option that puts your project directly in front of thousands of talented freelancers.

Why Feature Your Job?

1. Maximize Visibility:

Ensure your job stands out from the crowd by appearing prominently on Efrelance’s job listings. With increased visibility, you’ll attract more qualified freelancers to bid on your project.

2. Attract Top Talent:

Catch the eye of seasoned professionals and expert freelancers who actively seek out featured jobs. By highlighting your project, you signal to freelancers that you’re serious about finding the best talent.

3. Faster Hiring Process:

With more freelancers viewing and bidding on your job, you’ll expedite the hiring process. Choose from a pool of highly skilled candidates who are eager to take on your project.

4. Increased Competition:

A featured job garners more attention, creating healthy competition among freelancers vying for the opportunity to work with you. This competition often leads to better proposals and more competitive pricing.

5. Boost Confidence:

Showcase your commitment to quality by featuring your job. Freelancers are more likely to trust and engage with projects that have been highlighted, knowing they’re backed by serious clients.

How to Feature Your Job:

  1. Create Your Job Listing: Start by crafting a detailed and engaging job description that accurately reflects your project requirements and expectations.
  2. Choose the “Feature Job” Option: During the job creation process, select the “Feature Job” option to elevate your listing to premium status.
  3. Review and Confirm: Review your job details and ensure everything is accurate before confirming your decision to feature your job.
  4. Sit Back and Watch the Bids Roll In: Once your job is featured, sit back and watch as top freelancers flock to bid on your project, eager to impress you with their skills and expertise.

Don’t Miss Out on the Opportunity to Stand Out!

Feature your job today and experience the benefits of increased visibility, access to top talent, and a streamlined hiring process. With Efrelance’s “Feature Job” option, finding the perfect freelancer for your project has never been easier.

Efrelance Subscription Plans

Subscription Tiers and Pricing:

  • Free: Cost: $0.00
  • Starter: Cost: $4.00
  • Business: Cost: $2.00
  • Professional: Cost: $3.00
FeatureFreeStarterBusinessProfessional
Job PackagesAvailableAvailableAvailableAvailable
TipsAvailableAvailableAvailableAvailable
Number of Extras Allowed351020
Number of Extra Fast Deliveries Allowed351020
Number of Additional Revisions Allowed351020
Number of Multiple Jobs Allowed351020
Number of Active Jobs Allowed3050100200
Number of Multiple Extras Allowed351020
Number of Multiple Videos Allowed351020
Minimum Price for Job Allowed$5.00$5.00$5.00$5.00
Maximum Price for Job Allowed$1,000.00$1,000.00$1,000.00$1,000.00
Minimum Price for Extra Allowed$5.00$5.00$5.00$5.00
Maximum Price for Extra Allowed$1,000.00$1,000.00$1,000.00$1,000.00
Minimum Price for Custom Extra Allowed$5.00$5.00$5.00$5.00
Maximum Price for Custom Extra Allowed$1,000.00$1,000.00$1,000.00$1,000.00
Profile LabelSubscription Level 0Subscription Level 1Subscription Level 2Subscription Level 3

Detailed Descriptions:

  • Job Packages: A variety of bundled services offered under each subscription.
  • Tips: Optional gratuities that clients can offer.
  • Number of Extras Allowed: The maximum additional services or add-ons you can offer per job.
  • Number of Extra Fast Deliveries Allowed: The maximum number of expedited delivery options you can provide.
  • Number of Additional Revisions Allowed: The maximum number of additional revisions you can offer.
  • Number of Multiple Jobs Allowed: The maximum number of simultaneous jobs you can handle.
  • Number of Active Jobs Allowed: The maximum number of jobs you can keep active at any time.
  • Number of Multiple Extras Allowed: The maximum number of multiple add-ons you can offer per job.
  • Number of Multiple Videos Allowed: The maximum number of video add-ons you can provide per job.
  • Minimum Price for Job Allowed: The lowest price point you can set for a job.
  • Maximum Price for Job Allowed: The highest price point you can set for a job.
  • Minimum Price for Extra Allowed: The lowest price point you can set for an add-on service.
  • Maximum Price for Extra Allowed: The highest price point you can set for an add-on service.
  • Minimum Price for Custom Extra Allowed: The lowest price point for a custom add-on service.
  • Maximum Price for Custom Extra Allowed: The highest price point for a custom add-on service.
  • Profile Label: The subscription level displayed on your profile, indicating your plan tier.

Cancellations

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

For more detailed information, refer to our Success Score article.

 

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My Account Is A Buyer Account. I Want To Be A Seller

By default, all accounts on Efrelance are created as buyer accounts. To create and sell Jobs, you need to activate a seller account.

How to Create and Activate Your Seller Account

All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance. For more details, refer to our Terms of Service.

Steps to Activate Your Seller Account:

  1. Log in to your Efrelance account.

    • Click on your profile picture.

    • Select “Apply to Become a Seller” at the top menu.

  1. Start the Onboarding Process:

    • On the redirected page, click “Apply to Become a Seller” again.

  • You’ll be directed back to the homepage where you will wait till admin approves your account.

Learn more about creating jobs on Efrelance platform

 

Jobs on Efrelance

Discover exciting freelance opportunities and streamline your job search with our comprehensive support documentation. Learn how to navigate our platform to find relevant projects, submit compelling proposals, and secure rewarding gigs. Whether you’re a seasoned freelancer or just starting out, our guides offer valuable insights and tips to help you succeed in landing your next job on Efrelance. Start exploring to find your next professional challenge!

Live Portfolio

Your live portfolio is a crucial feature that allows potential buyers to see examples of your past work. Buyers love seeing real examples before placing an order, so it’s highly recommended to maintain an active live portfolio for all your jobs on Efrelance. This guide will help you understand how to manage your live portfolio effectively.

Importance of a Live Portfolio

  1. Showcase Your Work: Displaying your completed work helps build credibility and attracts more buyers.
  2. Increase Conversions: Buyers are more likely to place orders when they can see the quality of your previous work.
  3. Build Trust: A portfolio of real work samples demonstrates your capabilities and professionalism.

Activating the Live Portfolio

The live portfolio feature is enabled by default, allowing buyers to display or remove your work samples once a job is delivered. Here’s how to manage your live portfolio:

Steps to Add or Delete Live Portfolio Samples

  1. Log In:
    • Go to the Efrelance website and log in to your account.
  2. Access Your Profile:
    • Click on your profile picture to go to your public profile.

  1. Manage Your Portfolio:
    • Within your profile, you’ll find a section where your portfolio samples are displayed.
    • To add new samples, click on the “Add” button and upload your work.
    • To remove existing samples, select the sample you want to delete and click the “Remove” button.

Important Considerations

  • Activation Point: Once you activate the live portfolio, it will only display work samples from that point forward. Past work samples will not be shown.
  • Disabling Live Portfolio: If the live portfolio feature is disabled, work samples from that period cannot be added retroactively.
  • Managing Specific Orders: If you prefer not to include a specific work sample in your portfolio, deliver the work in a compressed folder or use a third-party file-sharing service.

Tips for an Effective Live Portfolio

  1. Highlight Your Best Work: Choose samples that showcase your skills and the quality of your services.
  2. Keep It Updated: Regularly update your portfolio with new and relevant work samples.
  3. Maintain High Quality: Ensure that all samples are of high quality and accurately represent the services you offer.

Conclusion

An active live portfolio on Efrelance is a powerful tool to attract more buyers and increase your orders. By showcasing your past work, you build trust and credibility with potential buyers. Follow the steps outlined above to manage your live portfolio effectively, and ensure it always reflects the best of your abilities. For further assistance or more tips on managing your portfolio, feel free to reach out to our support team. Happy freelancing!

Job images: General job image guidelines

Job images: General job image guidelines

Gig Image Guidelines

Here are the general guidelines for Gig images, applicable to videos and audio thumbnails as well. If you need assistance creating your Gig image, our dedicated Gig image experts are available to help.

1. Image Size Guide:

  • Recommended size: 1100 x 700 px, 72 DPI.
  • Minimum: 720 x 405 px.

2. Resizing Images:

  • Use Preview on Mac or Photo Gallery on Windows. Other free online tools are available. For additional help, reach out to our Gig image experts.

3. Image Quality:

  • Use sharp, clear, high-resolution images that catch buyers’ attention. Avoid blurry, pixelated, or stretched images.

4. Number of Images per Gig:

  • You can upload up to three images, but keeping it simple is often best.

5. Image Usage and Commercial Rights:

  • Only use images for which you have permission.

6. Accuracy and Avoiding Clickbait:

  • Use images that accurately represent your service and avoid misleading content.

7. Relevancy:

  • Gig images must directly relate to the service provided to maintain reputation and search ranking.

8. Text Usage:

  • Use as little text as possible, and avoid repeating text from elsewhere in your Gig.

9. Make Your Gig Stand Out:

  • Choose unique images and text for each Gig if you offer multiple services.

10. Naming Image Files:

  • Use clear and relevant file names to improve SEO and make your Gig easier to find.

11. Authenticity and Ethics:

  • Feel free to use a photo of yourself, ensuring it’s clear and follows Fiverr’s standards for authenticity.

12. Objectionable Content:

  • Content like adult material or hate speech is not accepted.

13. Avoid Fiverr Logos or Badges:

  • Fiverr automatically includes badges, so don’t add additional logos or badges to your Gigs.

14. No Contact Information:

  • Don’t include any private information, including contact details, in your Gig images.

15. Compliance:

  • Gig images must meet Fiverr’s Terms of Service and Community Standards to avoid removal.

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Editing your jobs

Your job listing allows you to showcase your talents to potential buyers on Efrelance. It’s crucial to provide all relevant information needed before a buyer places an order. Occasionally, you may need to update or edit elements of your job listing to keep it fresh and accurate. This guide will walk you through how to effectively edit your jobs.

Reasons to Edit Your Job Listing

  1. Pricing Changes: Adjust your prices to reflect the current value of your services.
  2. Updating Media: Add new images, videos, or audio samples to your job gallery to keep your portfolio up-to-date.
  3. Adding Extras: Include additional services or revisions to provide more options for buyers.
  4. Rewriting Descriptions: Update your job description to better explain your services and attract more buyers.

Steps to Edit Your Job

  1. Log In:
    • Go to the Efrelance website and log in to your account.
  2. Navigate to Your Jobs:
    • Switch to the “Selling” mode.
    • Go to “My Business” and select “Jobs.”
  3. Select the Job to Edit:
    • Find the job you want to edit and click on it.
    • Click “Edit” to make changes to the job listing.
  4. Make Your Changes: