Section 1 | Milestone benefits |
Section 2 | Using Milestones |
Section 3 | FAQ |
Milestones let you break complex projects into manageable steps. This keeps you organized and ensures both you and your seller stay aligned.
Welcome to Efrelance Marketplace Support Docs! Here you’ll find comprehensive guides, FAQs, and troubleshooting tips to help you navigate and make the most of our platform. Whether you’re a freelancer or a client, our documentation covers everything from account setup and project management to payment processing and dispute resolution. Explore step-by-step instructions, best practices, and detailed explanations to ensure a smooth and productive experience on Efrelance. Your success is our priority—let’s get started!
Maximize your freelance business with our “Selling on Efrelance” support documentation. Discover how to create compelling service listings, set competitive prices, manage client communications, and deliver exceptional work. Our guides offer valuable tips and strategies to help you attract clients, secure projects, and build a successful freelance career on Efrelance. Start here to elevate your selling experience!
The Top Rated badge signifies that a freelancer has been recognized for delivering the highest quality of work and service.
Earning the Top Rated status has always been a sought-after achievement. However, the path to reaching the top tier on Efrelance hasn’t always been transparent. Our revamped level system now provides greater clarity, actionable insights, and a clear view of your progress.
Discover the advantages of Efrelance’s updated level system.
How to Achieve Top Rated Status
Every Top Rated freelancer is carefully reviewed and approved by Efrelance’s evaluation team.
To be considered for this review, you must meet the following criteria:
*Tip: Track your progress on your level overview page.*
Level 2
Success score 9
Rating 4.7
Response rate 80%
Orders 30
Unique clients 15
Earnings $5,000
Next, the evaluation team will review your eligibility for Top Rated status.
We are currently focusing on high-demand categories in need of more Top Rated freelancers.
Once your review is complete, you’ll receive an email with the team’s decision.
If Approved: Your new Top Rated status will be displayed on your dashboard and your level overview page.
If Not Approved: You’ll receive an email with detailed information, including the primary reason for the decision. You will remain at Level 2, but if your metrics continue to meet the criteria after 6 months, you’ll be eligible for another review.
Our team conducts a comprehensive review based on the following four key pillars to determine your eligibility for Top Rated status. Here’s what we consider:
1. Professional Skills
2. Communication and Service
3. Professional Presence
4. Compliance with Efrelance’s Policies
For more details on what makes a Top Rated freelancer, visit our comprehensive guide.
To keep your Top Rated status on Efrelance, it’s essential to maintain the required performance metrics. If any of your metrics fall below the minimum standards, you’ll be given a 30-day grace period to make improvements. Successfully boosting your metrics within this timeframe will allow you to retain your Top Rated status. If improvements are not made, instead of an automatic downgrade, your account will undergo a review by our evaluation team to determine whether you should remain Top Rated.
In cases where the team decides on a downgrade, there is always a way to regain your Top Rated badge. After a 6-month waiting period, if your metrics meet the criteria, your status will be reviewed again, giving you a chance to reclaim your Top Rated status.
Our comprehensive review process ensures that every qualified freelancer receives the recognition they deserve. We are dedicated to carefully assessing each review to ensure the Top Rated badge is awarded to freelancers who demonstrate the highest levels of quality and service.
Currently, the evaluation team is prioritizing high-demand categories that need more Top Rated freelancers. This approach helps freelancers in these categories gain more business opportunities.
Below, you’ll find a list of these high-demand categories, estimated decision timelines, and any additional requirements. This list is regularly updated to reflect changing demands.
For freelancers whose Gigs do not fall into the listed categories, we cannot provide an estimated review timeline. However, if your skills align with one of these categories, consider creating a Gig that showcases those skills to qualify for a prioritized review.
Please Note: Simply adding a Gig to one of the prioritized categories will not automatically qualify you for an expedited review. You must have at least 30 completed orders of approved Gigs in the listed category to be eligible.
Efrelance is a dynamic marketplace where your success is recognized and rewarded through a tiered level system. This system helps you track your progress and sets benchmarks for achieving higher status, which in turn can boost your visibility and credibility among buyers. Here’s a detailed look at the levels and the criteria you need to meet to achieve them.
Achieving Level 1 status is the first milestone on Efrelance. It demonstrates your commitment and reliability as a freelancer. Here are the criteria you need to meet:
Tips to Achieve Level 1:
Reaching Level 2 status signifies that you are a seasoned freelancer on Efrelance. This level provides more visibility and trust among potential clients. To achieve Level 2, you need to meet the following criteria:
Tips to Achieve Level 2:
Becoming a Top Rated Seller is the pinnacle of success on Efrelance. This status is reserved for freelancers who consistently deliver exceptional work and demonstrate outstanding reliability. The criteria for achieving Top Rated status are:
Tips to Achieve Top Rated Status:
1. Do you have any tools that will help me run my freelance business?
2. How can I improve my professionalism and further my freelancing career?
By understanding and leveraging the level system on Efrelance, you can systematically work towards building a successful freelancing career. Each level you achieve not only enhances your credibility but also opens up more opportunities for growth and higher earnings. Start your journey today and reach new heights with Efrelance!
How to Start Selling on Efrelance Marketplace
Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!
Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:
Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.
For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.
Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.
Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!
Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.
Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.
Join Efrelance today and start turning your skills into income!
Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!
Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:
Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.
For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.
Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.
Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!
Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.
Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.
Join Efrelance today and start turning your skills into income!
Response Rate and Response Time FAQs for Efrelance Marketplace
We’ve received numerous inquiries from the Efrelance community regarding response times and rates. Here, we’ve compiled answers to the most frequently asked questions.
The Response Rate Indicator serves several important purposes:
The response rate measures the percentage of first responses sent within 24 hours over the last 90 days.
Example: If you received 10 new requests in your inbox over the past 90 days and responded to 9 within 24 hours, your response rate is 90%. Note: If the 10th message is responded to after 24 hours, your response rate remains at 90%, though timely responses are always recommended.
The Response Rate Indicator tracks your first response to a new inbox message from a new buyer. Subsequent replies in the conversation are not tracked, but it’s important to continue the dialogue until it’s concluded.
Improving your response rate is achievable by responding to new messages within 24 hours. Here are some tips:
The response rate updates daily, reflecting the past 90 days.
No, automatic responses do not count as a response to the buyer’s message. They notify the buyer that you are looking into their message, but you must manually respond within 24 hours to avoid affecting your response rate. Your response time is also impacted by how long it takes to manually reply.
Working across different time zones may affect your response time, but not your response rate. You have a full 24 hours to respond to a message, regardless of time zone differences, ensuring your response rate remains unaffected.
Certain messages do not impact your response rate:
Your profile cover photo is an essential part of your presence on Efrelance. It’s one of the first things potential buyers see, and it sets the tone for your professional image. A well-crafted cover photo can help you stand out, attract more clients, and showcase your brand. In this guide, we’ll walk you through the best practices for creating an effective cover photo.
A cover photo enhances your profile by providing a visual representation of your brand and services. It’s an opportunity to make a strong first impression and communicate your professionalism. A great cover photo can:
1. Use the Correct Dimensions
The recommended size for your Efrelance cover photo is 980×180 pixels. Ensuring that your cover photo fits these dimensions will make it look professional and prevent any unwanted cropping or stretching.
2. Keep It Simple and Clean
Your cover photo should be visually appealing but not cluttered. Use a clean design that highlights key elements of your brand. Avoid overcrowding the image with too much text or too many graphics.
3. Reflect Your Services
Use visuals that are relevant to the services you offer. For example, if you are a graphic designer, you might include a snippet of your design work. If you are a writer, you might feature elements like a typewriter or a stack of books.
4. Use High-Quality Images
Ensure that the images you use are high resolution and clear. Blurry or pixelated images can make your profile look unprofessional.
5. Consistent Branding
Incorporate your brand’s colors, fonts, and logo if you have one. Consistent branding across your profile helps build recognition and trust with potential clients.
6. Include a Tagline or Key Message
If space allows, include a short, compelling tagline that encapsulates what you do. This can provide context to potential buyers at a glance.
7. Follow Efrelance Guidelines
Ensure your cover photo complies with Efrelance’s community standards. Avoid using copyrighted material unless you own the rights, and ensure your image aligns with the platform’s policies.
Once you’ve created your cover photo, follow these steps to upload it to your Efrelance profile:
1. Showcase Your Best Work
If possible, include samples of your best work or elements that represent the high quality of your services.
2. Stay Updated
Periodically update your cover photo to keep your profile fresh and reflective of any new skills, services, or branding changes.
3. Seek Feedback
Ask friends, colleagues, or fellow freelancers for feedback on your cover photo. They might provide insights you hadn’t considered.
4. Use Design Tools
Utilize graphic design tools like Canva, Adobe Spark, or Photoshop to create professional-looking cover photos easily.
Your profile cover photo on Efrelance is a powerful tool for making a lasting impression. By following these best practices and using the recommended dimensions (980×180 pixels), you can create a visually appealing and professional cover photo that enhances your profile and attracts more clients. Invest the time to craft a cover photo that truly represents your brand and showcases your professionalism.
Important: Optimize how customers see you by regularly updating your Efrelance seller profile.
Your freelancer profile is designed to highlight the person behind your professional skills. With bigger customers searching for expert freelance talent, your profile emphasizes the most important thing about your service: you.
Be sure to use our job image guidelines when adding images to your profile.
Setting Up Your Efrelance Seller Profile Note: If you don’t see the changes on your Efrelance profile immediately, don’t worry. The new features are being rolled out gradually and you’ll see them soon.
1. Add Your Profile Picture
This should take you ~3 mins
Personal Info > Profile Picture > Add Image
Establish credibility and show customers who you are with a clear and professional photo of yourself. If your profile represents an agency, you can use your company logo.
For more information, read how to make your profile stand out and always ensure that you align with our Community Standards.
2. Add a One-Liner/Tagline
This should take you ~2 mins
My Profile > Tagline
Under your profile picture, provide a precise “one-liner” about your business, professional skills, and/or experience (70 character limit).
Examples: Expert Web Designer; iOS Software Engineering; Expert in Cinematic Editing; Lead Generation Specialist.
Don’t: Mention your personal email, website, or a link to a platform external to Efrelance.
3. Add Your Education
This should take you ~2 mins
My Profile > Education > Add New
Provide your educational details.
4. Provide Your Certifications
My Profile > Certification > Add New
List your certifications.
5. “About Me”/Description
This should take you ~5 mins
My Profile > Edit Description
Share a little about yourself with your buyers—your passions, experience, skills, and whatever else has significantly shaped your professional experience.
Don’t:
6. Tag Your Most Relevant Skills
This should take you ~3 mins
My Profile > Skills > Add New
Tip: Keeping your skills up to date helps you get the jobs. Make sure to add and update your skills and routinely remove any outdated skills. Highlight your areas of specialty and expertise to help potential buyers find your service when they search the marketplace.
Don’t: Mention skills that don’t match your services.
7. Add Your Top Clients
This should take you ~5 mins
My Profile > Add A Client
Note: Currently, this feature is not available for all users. For users already accessing it, it will take a few days to reflect on your profile.
Tip: Add your most familiar customer one at a time, whose work samples you have permission to share in your portfolio.
Don’t: Mention companies’ names you haven’t worked with or use fake companies.
Build customer confidence by showing them the top brands you’ve worked for in the past. See exactly how to add your Top Clients.
8. Add Your Portfolio
This should take you ~15 mins
My Portfolio > Create Project > Upload Your First Project > Complete Details > Create New Project
Note: Currently, this feature is available for eligible sellers only.
Tip: Display your best work to represent your professional know-how, service proficiency, and unique skill set. Always highlight your best and most recent work.
Don’t: Emphasize dated works or mention your personal email, website, or add a link to a platform external to Efrelance. If your service is non-visual in nature, you can still use the portfolio to showcase your service. Example: SEO/Translation services.
Learn more about Using My Portfolio.
Job Images
This should take you about 3 mins
Use job images that stand out and describe your service the best to attract buyers and generate revenue.
When it comes to being the best on Efrelance, connecting with your customers is pivotal to your success. In this article, you will find tips for connecting with your customers, managing your orders, tracking your performance, and general tips for success, along with FAQs we often receive. Additionally, you can access the free “Be a Successful Seller” course.
Win Customers Over with Rapid Replies
Being responsive to your customers not only creates a positive experience for them but also helps build a strong and positive reputation on Efrelance. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember, by responding promptly, you increase your opportunity to receive future business—use Efrelance’s mobile app to respond to your messages anytime and from anywhere!
Use the Quick Response Feature
Found within your inbox and on the order page, Quick Responses—pre-written response templates—help you reply to buyers faster. You can also create your own unique responses. These are great to use when you are very busy.
To Use Quick Responses Within Your Inbox:
To Use Quick Responses Within the Order Page:
Keep Your Customers Updated During the Entire Process
When your buyer has placed the order’s requirements, provide an update once you have received everything you need to get started. It’s important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by buyers to instill confidence in the process.
Create Clarity Through a Structured Work Process
From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.
Deliver Quality Work
The delivery should always fulfill (or even better, exceed!) your customers’ requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.
Deliver On Time
To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as an Efrelance seller. If you find yourself running short on time, be proactive and let your customer know ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers’ expectations but to exceed them in every possible way!
Once you’ve optimized your pricing and promoted your job, manage your orders and deliveries even better.
Use the Following Order Management Features:
Order Limit
If you find that you are receiving too many orders but don’t have enough time to complete them, limit the number of orders you can receive for each job. For more, see Limiting Orders.
Delivery Extension
Delivering your service on time is a critical factor in giving your customers the best experience and you being a successful Efrelance seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.
Set Your Availability
The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.
Manage Your Orders Better: Tips
Optimize
If your job does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages’ pricing, the main image of your job, and the job title. Learn from the data and keep optimizing!
FAQs
How can I improve my professionalism and further my freelancing career?
Learn from Efrelance, the online, on-demand platform using video, especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.
Do you have any tools that will help me run my freelance business?
Yes. With Efrelance Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And best of all, it’s free to download. For more information, visit Efrelance Workspace.
Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?
It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Efrelance is leading the way for so many prolific, talented freelancers.
That’s why this course should be your number one choice when growing your business on Efrelance. Learn how Efrelance works, how to create your jobs the right way using killer descriptions, job images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your success. This course is based on the experience of top Efrelance sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.
Manage your Efrelance account with ease using our comprehensive support documentation. Learn how to set up, secure, and optimize your account, update personal information, configure notification settings, and more. Our guides provide step-by-step instructions to ensure you get the most out of your Efrelance experience, helping you stay organized and efficient. Start here to take full control of your freelance journey!
Navigate cancellations and refunds smoothly with our comprehensive support documentation. Learn about our policies, understand when cancellations are appropriate, and find out how refunds are processed. Whether you’re a freelancer or a client, our guides provide clear steps for initiating and handling cancellations and refunds, ensuring transparency and fairness for all parties involved. Get acquainted with our procedures to ensure a positive experience on Efrelance.