eFrelance Support

Welcome to Efrelance Marketplace Support Docs! Here you’ll find comprehensive guides, FAQs, and troubleshooting tips to help you navigate and make the most of our platform. Whether you’re a freelancer or a client, our documentation covers everything from account setup and project management to payment processing and dispute resolution. Explore step-by-step instructions, best practices, and detailed explanations to ensure a smooth and productive experience on Efrelance. Your success is our priority—let’s get started!

Selling on Efrelance

Maximize your freelance business with our “Selling on Efrelance” support documentation. Discover how to create compelling service listings, set competitive prices, manage client communications, and deliver exceptional work. Our guides offer valuable tips and strategies to help you attract clients, secure projects, and build a successful freelance career on Efrelance. Start here to elevate your selling experience!

Level 1 Seller

The Level 1 badge distinguishes freelancers who have achieved a certain level of proficiency and service quality on Efrelance.

While reaching Level 1 status has been a notable achievement, understanding the process to attain this status has not always been straightforward. Our new level system aims to provide greater transparency, actionable insights, and a clear roadmap for your progression.

Learn more about the benefits of Efrelance’s new level system.

How to Achieve Level 1 Status

All Level 1 sellers undergo a thorough evaluation by Efrelance’s assessment team.

To qualify for this evaluation, you must meet the following criteria:

  • Amount earned: $200
  • Star rating: 4.7
  • Completed orders: 5
  • Response rate: 80%
  • Unique clients: 3

Tip: Keep track of your progress on your level overview page.

Criteria for Level 1 Review

Once you meet the prerequisites, the evaluation team will review your eligibility for Level 1 status.

Please note that some categories may have additional prerequisites or mandatory skill tests before progressing to a review.

After the review, you will receive an email notifying you of the team’s decision.

If approved, you will see your new Level 1 status on your dashboard and level overview page.

If not approved, you’ll receive an email with details on the primary reasons for the decision. You will remain at your current level, and if your metrics still qualify in 6 months, you’ll be eligible for another review.

Structure of the Level 1 Review

In assessing your eligibility for Level 1, the evaluation team considers four key pillars:

  1. Professional Skills: Your proficiency and the quality of your services in relation to the scope provided.
  2. Communication and Service: Your responsiveness and ability to provide a smooth client experience.
  3. Professional Presence: The structure of your jobs and profile, and your use of features to enhance your presence.
  4. Compliance with Efrelance’s Policies: Verification that your account activity complies with our Terms of Service and Community Standards.

Maintaining Level 1 Status

Level 1 sellers must maintain the required metrics to retain their status. Falling below the minimum requirements triggers a 30-day grace period. If you improve your metrics during this period, you’ll retain your Level 1 status. However, failure to improve will prompt a review by the evaluation team to determine your continued eligibility.

If demoted, there’s always a path back to Level 1! After a 6-month waiting period, if your metrics still qualify, you’ll undergo another evaluation to reclaim your Level 1 badge.

Expected Time Frame for Review

The evaluation process ensures that deserving freelancers receive the recognition they deserve. Our team is committed to providing equal attention to each review and awarding the Level 1 badge to freelancers who exhibit the highest level of quality and service.

Currently, our focus is on high-demand categories in need of more Level 1 sellers. Below is a list of these categories, along with estimated decision time frames and any additional requirements:

[Categories and estimated time frames for decision]

Current high-demand categories

CategorySubcategory NameEstimated Time Frame (Days)
Programming & TechSoftware Development80
Programming & TechMobile App Development80
Programming & TechGame Development50
Programming & TechAI Development50
Programming & TechDevOps & Cloud50
Programming & TechWebsite Maintenance80
DataData Analytics50
DataData Science & ML50
DataData Visualization50
DataData Engineering35
Graphics & DesignIllustration50
Graphics & DesignCharacter Modeling40
Graphics & DesignWebsite Design40
Graphics & DesignPresentation Design40
Graphics & DesignFashion Design40
Graphics & DesignUX Design40
Graphics & DesignAI Artists40
Graphics & DesignLandscape Design40
Graphics & DesignChildren’s Book Illustration40
Graphics & DesignBrand Style Guides40
Graphics & DesignApp Design40
Graphics & DesignGraphics for Streamers40
Graphics & DesignPackaging & Label Design40
Graphics & DesignBrochure Design40
BusinessFinancial Consulting40
BusinessLegal Consulting40
BusinessAI Consulting40
BusinessPresentations60
Writing & TranslationTechnical Writing40
Writing & TranslationGrant Writing40
Writing & TranslationeLearning Content Development40
Writing & TranslationResume Writing60
Writing & TranslationBook Editing60
Digital MarketingE-Commerce Marketing40
Digital MarketingSearch Engine Marketing (SEM)40
Digital MarketingEmail Marketing40
Digital MarketingWeb Analytics40
Digital MarketingSearch Engine Optimization (SEO)90
LifestyleLife Coaching60
LifestyleFitness60
Music & AudioSingers & Vocalists60
Music & AudioMixing & Mastering60
Music & AudioPodcast Production40
Music & AudioAudio Editing40
Music & AudioSound Design40
Music & AudioMusic Producers40
Music & AudioSession Musicians40
Music & AudioComposers40
Video & AnimationUGC Videos40
Video & AnimationSocial Media Videos40
Video & Animation3D Product Animation40
Video & AnimationAnimated Explainers60
PhotographyProduct Photographers60
PhotographyLifestyle & Fashion Photographers60
PhotographyFood Photographers60
PhotographyScenic Photographers60
PhotographyPhoto Preset Creation60

*Please note that these are estimates and are subject to change based on the number of freelancers in the queue.

Please note: Simply adding a job to a listed category does not guarantee a prioritized review. You must have at least 20 completed orders of approved jobs in one of the listed categories to be eligible.

Top Rated

The Top Rated badge signifies that a freelancer has been recognized for delivering the highest quality of work and service.

Earning the Top Rated status has always been a sought-after achievement. However, the path to reaching the top tier on Efrelance hasn’t always been transparent. Our revamped level system now provides greater clarity, actionable insights, and a clear view of your progress.

Discover the advantages of Efrelance’s updated level system.

How to Achieve Top Rated Status

Every Top Rated freelancer is carefully reviewed and approved by Efrelance’s evaluation team.

To be considered for this review, you must meet the following criteria:
*Tip: Track your progress on your level overview page.*

Criteria to qualify for Top Rated review


Level                                                                                            2


Success score                                                                              9


Rating                                                                                          4.7


Response rate                                                                              80%


Orders                                                                                            30


Unique clients                                                                                15


Earnings                                                                                         $5,000

Note: Some categories require additional prerequisites or mandatory skill tests before freelancers can progress to a review.

Next, the evaluation team will review your eligibility for Top Rated status.
We are currently focusing on high-demand categories in need of more Top Rated freelancers.

Once your review is complete, you’ll receive an email with the team’s decision.

If Approved: Your new Top Rated status will be displayed on your dashboard and your level overview page.

If Not Approved: You’ll receive an email with detailed information, including the primary reason for the decision. You will remain at Level 2, but if your metrics continue to meet the criteria after 6 months, you’ll be eligible for another review.

Understanding the Top Rated Review Process

Our team conducts a comprehensive review based on the following four key pillars to determine your eligibility for Top Rated status. Here’s what we consider:

1. Professional Skills

  • Your expertise and the quality of your work in relation to the services you offer.

2. Communication and Service

  • Your responsiveness, ability to set clear expectations, and provision of a smooth and seamless client experience.

3. Professional Presence

  • The structure of your Gigs and profile, including the use of features like an introductory video and a portfolio to showcase your skills and experience.

4. Compliance with Efrelance’s Policies

  • Ensuring that your account activity adheres to our Terms of Service and Community Standards.

For more details on what makes a Top Rated freelancer, visit our comprehensive guide.

Maintaining Top Rated Status on Efrelance

To keep your Top Rated status on Efrelance, it’s essential to maintain the required performance metrics. If any of your metrics fall below the minimum standards, you’ll be given a 30-day grace period to make improvements. Successfully boosting your metrics within this timeframe will allow you to retain your Top Rated status. If improvements are not made, instead of an automatic downgrade, your account will undergo a review by our evaluation team to determine whether you should remain Top Rated.

In cases where the team decides on a downgrade, there is always a way to regain your Top Rated badge. After a 6-month waiting period, if your metrics meet the criteria, your status will be reviewed again, giving you a chance to reclaim your Top Rated status.

Review Process Timeline

Our comprehensive review process ensures that every qualified freelancer receives the recognition they deserve. We are dedicated to carefully assessing each review to ensure the Top Rated badge is awarded to freelancers who demonstrate the highest levels of quality and service.

Currently, the evaluation team is prioritizing high-demand categories that need more Top Rated freelancers. This approach helps freelancers in these categories gain more business opportunities.

Below, you’ll find a list of these high-demand categories, estimated decision timelines, and any additional requirements. This list is regularly updated to reflect changing demands.

For freelancers whose Gigs do not fall into the listed categories, we cannot provide an estimated review timeline. However, if your skills align with one of these categories, consider creating a Gig that showcases those skills to qualify for a prioritized review.

Please Note: Simply adding a Gig to one of the prioritized categories will not automatically qualify you for an expedited review. You must have at least 30 completed orders of approved Gigs in the listed category to be eligible.

Understanding the Level System and How to Achieve Them on Efrelance

Efrelance is a dynamic marketplace where your success is recognized and rewarded through a tiered level system. This system helps you track your progress and sets benchmarks for achieving higher status, which in turn can boost your visibility and credibility among buyers. Here’s a detailed look at the levels and the criteria you need to meet to achieve them.

Level 1 Seller

Achieving Level 1 status is the first milestone on Efrelance. It demonstrates your commitment and reliability as a freelancer. Here are the criteria you need to meet:

  • Amount Earned: $200
  • Star Rating: 4.7
  • Completed Orders: 5
  • Response Rate: 80%
  • Unique Clients: 3

Tips to Achieve Level 1:

  1. Deliver High-Quality Work: Ensure every project meets or exceeds your clients’ expectations to maintain a high star rating.
  2. Communicate Effectively: Respond to client messages promptly to maintain a high response rate.
  3. Attract Unique Clients: Focus on building a diverse client base by offering a variety of services or specializing in a niche.

Level 2 Seller

Reaching Level 2 status signifies that you are a seasoned freelancer on Efrelance. This level provides more visibility and trust among potential clients. To achieve Level 2, you need to meet the following criteria:

  • Amount Earned: $1000
  • Star Rating: 4.7
  • Completed Orders: 10
  • Response Rate: 80%
  • Unique Clients: 5

Tips to Achieve Level 2:

  1. Maintain Consistency: Continue delivering high-quality work and maintaining strong communication with your clients.
  2. Expand Your Services: Offer more services or packages to attract new clients and increase your order volume.
  3. Seek Feedback: Ask clients for reviews and constructive feedback to improve your services and maintain a high star rating.

Top Rated Seller

Becoming a Top Rated Seller is the pinnacle of success on Efrelance. This status is reserved for freelancers who consistently deliver exceptional work and demonstrate outstanding reliability. The criteria for achieving Top Rated status are:

  • Amount Earned: $5000
  • Star Rating: 4.7
  • Completed Orders: 30
  • Response Rate: 80%
  • Unique Clients: 30

Tips to Achieve Top Rated Status:

  1. Excel in Customer Service: Go above and beyond in your interactions with clients to foster long-term relationships and secure repeat business.
  2. Optimize Your Workflow: Develop efficient workflows to manage multiple orders simultaneously without compromising quality.
  3. Promote Your Services: Use social media and other marketing strategies to attract new clients and increase your visibility.

Maximizing Your Potential on Efrelance

  1. Profile Optimization: Ensure your profile is complete with a professional photo, a compelling description, and a portfolio showcasing your best work.
  2. Utilize Quick Responses: Use pre-written responses to handle common inquiries efficiently, allowing you to respond quickly and maintain a high response rate.
  3. Regular Updates: Keep your profile and job listings updated with your latest skills, services, and achievements to attract new clients and retain existing ones.

FAQs

1. Do you have any tools that will help me run my freelance business?

  • Yes, Efrelance Workspace allows you to easily send proposals, invoices, manage your time, and tasks. It’s free to download and use. Learn more with Efrelance Workspace.

2. How can I improve my professionalism and further my freelancing career?

  • Enhance your skills with our online, on-demand video platform, tailored for freelancers. These courses, taught by top experts, include practical knowledge, exercises, and quizzes. Successfully passing a course adds a badge to your profile, showcasing your skills. Learn more with Learn from Efrelance.

By understanding and leveraging the level system on Efrelance, you can systematically work towards building a successful freelancing career. Each level you achieve not only enhances your credibility but also opens up more opportunities for growth and higher earnings. Start your journey today and reach new heights with Efrelance!

How To Start Selling On Efrelance

How to Start Selling on Efrelance Marketplace

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

How to start selling on Efrelance

Welcome to Efrelance, the premier marketplace for digital services. Share your expertise with our vibrant buyer community and earn money doing what you love!

Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, Efrelance is your go-to platform. Here are some valuable tips to help you get started:

Crafting Your Seller Profile
Your profile is your introduction to the Efrelance community, so maintaining a professional image is key. Note: If you signed up using the mobile app, please complete your profile setup on a desktop for the best experience.

For more detailed guidance, check out our tutorials on Creating Your Seller Profile and Gig Image Guidelines.

Creating Your Gig
Your Gig represents the service you offer on Efrelance. This is your chance to showcase your skills and provide potential buyers with all the necessary information to choose your services.

Offering Packages
With packages, you can offer three distinct service bundles on your Gig Page. This not only gives buyers more options but also helps you increase your order value!

Upselling – Maximizing Your Gig Earnings
Boost your revenue by upselling through Gig extras. You can offer these extras before, during, and after an order to enhance your earnings.

Sending Custom Offers/Responding to Buyer Requests
Take a proactive approach by sending custom offers tailored to potential buyers’ needs. This way, you can present your personalized services and secure more orders.

Join Efrelance today and start turning your skills into income!

Improve your responsiveness

Response Rate and Response Time FAQs for Efrelance Marketplace

We’ve received numerous inquiries from the Efrelance community regarding response times and rates. Here, we’ve compiled answers to the most frequently asked questions.

1. Why do we have the Response Rate Indicator?

The Response Rate Indicator serves several important purposes:

  • Promotes Quicker Responses to Buyers: Ensuring buyers receive prompt responses enhances their experience on Efrelance, encouraging them to return for more orders.
  • Helps You Grow Your Efrelance Business: It allows you to monitor and improve your responsiveness over time, aiding your business growth.

2. What’s the difference between response rate and response time?

  • Response Rate: The percentage of initial responses to new messages that a seller sends within 24 hours.
  • Response Time: The average time, in hours, it takes for a seller to respond to a new message in their inbox.

3. How does the response rate work?

The response rate measures the percentage of first responses sent within 24 hours over the last 90 days.

Example: If you received 10 new requests in your inbox over the past 90 days and responded to 9 within 24 hours, your response rate is 90%. Note: If the 10th message is responded to after 24 hours, your response rate remains at 90%, though timely responses are always recommended.

4. Is every Inbox message factored into my response rate?

The Response Rate Indicator tracks your first response to a new inbox message from a new buyer. Subsequent replies in the conversation are not tracked, but it’s important to continue the dialogue until it’s concluded.

5. I’m in the Red Zone. What do I do?

Improving your response rate is achievable by responding to new messages within 24 hours. Here are some tips:

  • Set Up Quick Responses: This feature helps you reply to buyers faster.
  • Adjust Delivery Times on Your Gigs: Extending delivery times can help manage inbox requests more effectively.

6. How often does the response rate change?

The response rate updates daily, reflecting the past 90 days.

7. Can automatic responses (Auto Reply) help or prevent my response rate from lowering?

No, automatic responses do not count as a response to the buyer’s message. They notify the buyer that you are looking into their message, but you must manually respond within 24 hours to avoid affecting your response rate. Your response time is also impacted by how long it takes to manually reply.

8. I’m in a time zone very far away from my buyers. Will this impact my response rate?

Working across different time zones may affect your response time, but not your response rate. You have a full 24 hours to respond to a message, regardless of time zone differences, ensuring your response rate remains unaffected.

9. When don’t I have to respond?

Certain messages do not impact your response rate:

  • Spam and Solicitations: Reporting these messages as spam within 24 hours ensures they don’t count against you.
    • To Report Spam: Click “Report” next to the message.
    If you choose to respond to a message marked as spam by unmarking it, you must reply within 24 hours to maintain your response rate. Additionally, if you block a user, report their messages as spam to avoid affecting your response rate.

Creating Your Profile Cover Photo on Efrelance

Your profile cover photo is an essential part of your presence on Efrelance. It’s one of the first things potential buyers see, and it sets the tone for your professional image. A well-crafted cover photo can help you stand out, attract more clients, and showcase your brand. In this guide, we’ll walk you through the best practices for creating an effective cover photo.

Why Your Cover Photo Matters

A cover photo enhances your profile by providing a visual representation of your brand and services. It’s an opportunity to make a strong first impression and communicate your professionalism. A great cover photo can:

  • Attract Attention: Grab the attention of potential clients as soon as they visit your profile.
  • Convey Professionalism: Show that you are serious about your freelancing business.
  • Highlight Your Brand: Reinforce your personal or business brand with a consistent look and feel.

Best Practices for Creating Your Cover Photo

1. Use the Correct Dimensions

The recommended size for your Efrelance cover photo is 980×180 pixels. Ensuring that your cover photo fits these dimensions will make it look professional and prevent any unwanted cropping or stretching.

2. Keep It Simple and Clean

Your cover photo should be visually appealing but not cluttered. Use a clean design that highlights key elements of your brand. Avoid overcrowding the image with too much text or too many graphics.

3. Reflect Your Services

Use visuals that are relevant to the services you offer. For example, if you are a graphic designer, you might include a snippet of your design work. If you are a writer, you might feature elements like a typewriter or a stack of books.

4. Use High-Quality Images

Ensure that the images you use are high resolution and clear. Blurry or pixelated images can make your profile look unprofessional.

5. Consistent Branding

Incorporate your brand’s colors, fonts, and logo if you have one. Consistent branding across your profile helps build recognition and trust with potential clients.

6. Include a Tagline or Key Message

If space allows, include a short, compelling tagline that encapsulates what you do. This can provide context to potential buyers at a glance.

7. Follow Efrelance Guidelines

Ensure your cover photo complies with Efrelance’s community standards. Avoid using copyrighted material unless you own the rights, and ensure your image aligns with the platform’s policies.

How to Upload Your Cover Photo

Once you’ve created your cover photo, follow these steps to upload it to your Efrelance profile:

  1. Log In to Your Seller Account Make sure you’re logged in to your Efrelance seller account.
  2. Navigate to Your Profile Settings Click on your profile picture in the top right corner and select “Profile” from the dropdown menu.
  3. Upload Your Cover Photo In the profile settings, find the section for the cover photo. Click on “Add Cover Photo” and upload your image (980×180 pixels). Adjust the positioning if necessary to ensure it looks perfect.
  4. Save Changes Once you’re satisfied with how your cover photo looks, click “Save” to update your profile.

Tips for an Effective Cover Photo

1. Showcase Your Best Work

If possible, include samples of your best work or elements that represent the high quality of your services.

2. Stay Updated

Periodically update your cover photo to keep your profile fresh and reflective of any new skills, services, or branding changes.

3. Seek Feedback

Ask friends, colleagues, or fellow freelancers for feedback on your cover photo. They might provide insights you hadn’t considered.

4. Use Design Tools

Utilize graphic design tools like Canva, Adobe Spark, or Photoshop to create professional-looking cover photos easily.

Conclusion

Your profile cover photo on Efrelance is a powerful tool for making a lasting impression. By following these best practices and using the recommended dimensions (980×180 pixels), you can create a visually appealing and professional cover photo that enhances your profile and attracts more clients. Invest the time to craft a cover photo that truly represents your brand and showcases your professionalism.

Using Your Efrelance Seller Profile

Important: Optimize how customers see you by regularly updating your Efrelance seller profile.

Your freelancer profile is designed to highlight the person behind your professional skills. With bigger customers searching for expert freelance talent, your profile emphasizes the most important thing about your service: you.

Be sure to use our job image guidelines when adding images to your profile.

Setting Up Your Efrelance Seller Profile Note: If you don’t see the changes on your Efrelance profile immediately, don’t worry. The new features are being rolled out gradually and you’ll see them soon.

1. Add Your Profile Picture
This should take you ~3 mins
Personal Info > Profile Picture > Add Image

Establish credibility and show customers who you are with a clear and professional photo of yourself. If your profile represents an agency, you can use your company logo.

  • Upload a professional portrait clearly showing your face.
  • Recommended image size: 320×320
  • Supported formats: JPG / PNG
  • Maximum size: 3MB

For more information, read how to make your profile stand out and always ensure that you align with our Community Standards.

2. Add a One-Liner/Tagline
This should take you ~2 mins
My Profile > Tagline

Under your profile picture, provide a precise “one-liner” about your business, professional skills, and/or experience (70 character limit).

  • Tip: Make sure that your spelling and grammar are perfect; keep it short, clear, and professional.

Examples: Expert Web Designer; iOS Software Engineering; Expert in Cinematic Editing; Lead Generation Specialist.

Don’t: Mention your personal email, website, or a link to a platform external to Efrelance.

3. Add Your Education
This should take you ~2 mins
My Profile > Education > Add New

Provide your educational details.

4. Provide Your Certifications
My Profile > Certification > Add New

List your certifications.

5. “About Me”/Description
This should take you ~5 mins
My Profile > Edit Description

Share a little about yourself with your buyers—your passions, experience, skills, and whatever else has significantly shaped your professional experience.

  • Tip: Be specific about what you can bring to a project, team, and company. Highlight your current projects and elaborate on the types of projects you want to work on. Emphasize key accomplishments in your career.

Don’t:

  • Mention irrelevant details.
  • Share your personal email, website, or a link to a platform external to Efrelance.

6. Tag Your Most Relevant Skills
This should take you ~3 mins
My Profile > Skills > Add New

Tip: Keeping your skills up to date helps you get the jobs. Make sure to add and update your skills and routinely remove any outdated skills. Highlight your areas of specialty and expertise to help potential buyers find your service when they search the marketplace.

Don’t: Mention skills that don’t match your services.

7. Add Your Top Clients
This should take you ~5 mins
My Profile > Add A Client

Note: Currently, this feature is not available for all users. For users already accessing it, it will take a few days to reflect on your profile.

Tip: Add your most familiar customer one at a time, whose work samples you have permission to share in your portfolio.

Don’t: Mention companies’ names you haven’t worked with or use fake companies.

Build customer confidence by showing them the top brands you’ve worked for in the past. See exactly how to add your Top Clients.

8. Add Your Portfolio
This should take you ~15 mins
My Portfolio > Create Project > Upload Your First Project > Complete Details > Create New Project

Note: Currently, this feature is available for eligible sellers only.

  • Recommended max size per image/video: 50MB
  • Supported formats: JPEG; JPG; PNG; GIF; MP4; AVI
  • Upload: 5-20 portfolio items to show variations of your skillset

Tip: Display your best work to represent your professional know-how, service proficiency, and unique skill set. Always highlight your best and most recent work.

Don’t: Emphasize dated works or mention your personal email, website, or add a link to a platform external to Efrelance. If your service is non-visual in nature, you can still use the portfolio to showcase your service. Example: SEO/Translation services.

Learn more about Using My Portfolio.

Job Images
This should take you about 3 mins

Use job images that stand out and describe your service the best to attract buyers and generate revenue.

  • Recommended minimum image size: 720 x 405

Best Practices for New Efrelance Sellers

When it comes to being the best on Efrelance, connecting with your customers is pivotal to your success. In this article, you will find tips for connecting with your customers, managing your orders, tracking your performance, and general tips for success, along with FAQs we often receive. Additionally, you can access the free “Be a Successful Seller” course.

Tips: How to Best Connect with Your Customers on Efrelance

Win Customers Over with Rapid Replies

Being responsive to your customers not only creates a positive experience for them but also helps build a strong and positive reputation on Efrelance. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember, by responding promptly, you increase your opportunity to receive future business—use Efrelance’s mobile app to respond to your messages anytime and from anywhere!

Use the Quick Response Feature

Found within your inbox and on the order page, Quick Responses—pre-written response templates—help you reply to buyers faster. You can also create your own unique responses. These are great to use when you are very busy.

To Use Quick Responses Within Your Inbox:

  1. Open the conversation with the buyer.
  2. Click on the lightning bolt icon on the lower panel.
  3. Either use one of the Quick Responses provided or create your own.

To Use Quick Responses Within the Order Page:

  1. Click on Orders.
  2. Once your order page has opened, click on the order you need to send a Quick Response.
  3. Scroll down the page and you will see “Use a Quick Response” just below the Deliver Now button.
  4. Either use one of the Quick Responses provided or create your own.

Keep Your Customers Updated During the Entire Process

When your buyer has placed the order’s requirements, provide an update once you have received everything you need to get started. It’s important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by buyers to instill confidence in the process.

Create Clarity Through a Structured Work Process

From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.

Deliver Quality Work

The delivery should always fulfill (or even better, exceed!) your customers’ requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.

Deliver On Time

To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as an Efrelance seller. If you find yourself running short on time, be proactive and let your customer know ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers’ expectations but to exceed them in every possible way!

Managing Your Orders

Once you’ve optimized your pricing and promoted your job, manage your orders and deliveries even better.

Use the Following Order Management Features:

Order Limit

If you find that you are receiving too many orders but don’t have enough time to complete them, limit the number of orders you can receive for each job. For more, see Limiting Orders.

Delivery Extension

Delivering your service on time is a critical factor in giving your customers the best experience and you being a successful Efrelance seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.

Set Your Availability

The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.

Manage Your Orders Better: Tips

  • For each order, make sure that all the communication with your customer takes place on the order page, including all messages and drafts. Only send the finalized work as a delivery.
  • Follow up with the customer after delivering the order to ensure they have everything they need.
  • Orders are automatically completed if the customer doesn’t accept the delivery or request revisions within three days.
  • The more active you are, the more exposure you get! Your job will be paused if you’re not active for longer than 30 days, but don’t worry, you can unpause it at any point from your job page.

Optimize

If your job does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages’ pricing, the main image of your job, and the job title. Learn from the data and keep optimizing!

Tips for Success

FAQs

How can I improve my professionalism and further my freelancing career?

Learn from Efrelance, the online, on-demand platform using video, especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.

Do you have any tools that will help me run my freelance business?

Yes. With Efrelance Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And best of all, it’s free to download. For more information, visit Efrelance Workspace.

Free Course: Be a Successful Seller

Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?

It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Efrelance is leading the way for so many prolific, talented freelancers.

That’s why this course should be your number one choice when growing your business on Efrelance. Learn how Efrelance works, how to create your jobs the right way using killer descriptions, job images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your success. This course is based on the experience of top Efrelance sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.

Your efrelance account

Manage your Efrelance account with ease using our comprehensive support documentation. Learn how to set up, secure, and optimize your account, update personal information, configure notification settings, and more. Our guides provide step-by-step instructions to ensure you get the most out of your Efrelance experience, helping you stay organized and efficient. Start here to take full control of your freelance journey!

How eFrelance Marketplace works

Disclaimer: Efrelance Marketplace’s Terms of Service require that all users be at least 18 years of age and of legal age to form a binding contract. Users under 18 and at least 13 years of age are permitted to use the site only through an account owned by their parent or legal guardian with appropriate permission. Users under the age of 13 are not permitted to use the site.

Efrelance Marketplace is a premier online platform designed to connect you with skilled freelancers offering a variety of digital services. Freelancers showcase their talents through detailed “Projects,” giving potential clients a comprehensive overview of their profiles, skills, and services. This concise guide will provide you with the essential information to navigate the platform effectively: creating your free account and finding the perfect freelancer for your needs.

How to Start Buying on Efrelance

Opening Your Efrelance Account

Signing up with Efrelance is free. Once you register, you can buy and sell on the platform. Registering creates a buyer account by default. To become a freelancer, simply create a Project. Switching to a freelancer account is easy and won’t affect your existing buyer account.

Searching for Freelancers and Services on Efrelance: A Guide

There are several ways to discover the perfect freelancer or service on Efrelance. Explore these methods to navigate the platform efficiently and find your perfect match:

  • Search Bar: Enter keywords in the search bar at the top of the homepage and click “Search.” Efrelance suggests popular searches to help you refine your query (e.g., searching “logo” might suggest “logo design”).

  • Categories and Subcategories: Use the navigation bar to browse through categories and subcategories related to your project. This helps narrow down your results and find relevant freelancers.

  • Freelancer Username: If you know the specific freelancer you’re looking for, enter their username in the search bar under “Search usernames for:”

  • Filters: Use filters at the top of the search results page to refine them further. You can filter by budget, delivery time, freelancer level, and more.

Search Filters

As you apply filters, you will see them listed above the Marketplace. Click the (X) to remove any filter.

  • Service Options: Customize your search by choosing preferred languages, service options from subscriptions to paid video consultations, and specify what you want included in your chosen service.

  • Seller Details: Connect with the perfect freelancer by filtering based on freelancer tiers, experience, availability, and spoken languages.

  • Budget: Set a price range based on your specific budget and adjust it later for specific projects.

  • Delivery Time: Find freelancers who guarantee on-time delivery, whether you need express delivery in 24 hours or a timeline tailored to your project’s complexity.

Efrelance AI Assistant

This new AI-powered feature understands your project through a natural conversation. Describe your needs in plain language, and the AI Assistant will ask clarifying questions to understand your requirements fully. The more specific you are, the better it can match you with the ideal freelancer for your project.

Get Matched with Sellers

Efrelance strategically finds the highest quality service from the most relevant freelancers based on your specific needs. Fill out a form with your specific requirements, and our smart algorithm calculates the most suitable category for your needs.

Get to Know Your Freelancer

Explore freelancer profiles to see key details like location, languages, and response times. Review their skills, experience, certifications, and read customer reviews and ratings. If you have questions, check the FAQs or message the freelancer directly.

Paying for a Service

Once the freelancer delivers and completes the work to your satisfaction, they’ll receive the full order earnings. A small service fee is added at checkout, which is 5.5% of the purchase amount. Need a refund? Follow our helpful guide on the refund process.

Order Process

Place your order in 3 easy steps:

  1. Choose Your Project: Click on the service you want.

  2. Select Your Package: Basic, Standard, or Premium (details included). Alternatively, get a custom offer directly from your freelancer.

  3. Finalize Your Order: Add extras if needed, confirm your payment method, and click “Confirm & Pay.”

Completing Your Order

To accept or review a delivery:

  1. Head to Your Orders: Find the “Orders” section and click on it.

  2. Open the Specific Order: Locate the Project title and click on it to access the order details.

  3. Locate the Delivery: Find the delivery either by going to the “Delivery” tab or scrolling down the order page.

  4. Accept or Request Revisions: Select the appropriate option: accept the delivery, request changes, or need more time.

  5. Optional: Rate your experience.

Order Terminology

Your order’s status updates automatically with each action by you or the freelancer. Stay informed on the order page, where you can track its progress through various stages.

Reviews and Ratings

By prioritizing authentic and detailed reviews, Efrelance cultivates a culture of accountability and transparency. This system safeguards buyers and informs their choices while empowering freelancers to showcase their expertise and build long-term customer relationships.

Welcome to Efrelance!

How to Start Selling on Efrelance

Efrelance empowers individuals to turn their talents into thriving businesses by offering freelancers a unique platform to showcase their skills and connect with a global audience. This community welcomes individuals with diverse skills, from graphic design and programming to content writing, translation, and voice-over artistry.

Want to Start Selling as a Freelancer on Efrelance?

Before you can create and sell services on Efrelance, you’ll need to create a “seller” account.

Helpful Tips on Creating an Account:

  • Ensure your profile accurately represents you by completing your freelancer profile and verifying your account.

  • Make sure your Projects are well-written and clearly outline the benefits of your services.

  • Focus on customer satisfaction, getting to know your customers, and setting expectations to work together successfully.

  • Learn and get familiar with Efrelance’s level system.

Account Verification

To comply with evolving regulations, new freelancers need to fill in essential account information before creating a Efrelance account. This ensures a trustworthy platform for everyone.

Creating Your Seller Account

Professionalism builds trust and attracts customers. Ensure your profile is complete, error-free, and reflects your expertise. Include a professional headshot, clear service descriptions, and attention to detail.

Creating a Project

Your offered service—known as a ‘Project’—showcases your talent and provides potential buyers with all the information they need to place an order.

Customer Expectations

Delivering consistently high-quality service and patiently supporting all buyers fosters trust and repeat business. Guiding new customers through Efrelance’s nuances strengthens their understanding and empowers them to become valuable long-term partners.

Managing Orders

Each order presents an opportunity. Proactivity helps smooth the process, benefiting your customer and laying the foundation for long-term success.

After completing an order, freelancers receive 80% of the buyer’s cleared payment in their account, with a 14-day holding period (shorter for Top Rated, Efrelance Pro, or other eligible programs).

Level System

Freelancers can reach different levels by meeting specific performance criteria linked to their work on the platform and their relationships with customers. Each level unlocks new benefits and opportunities.

 

Welcome to Efrelance Marketplace! Start your journey today and connect with a global community of talented freelancers and clients.

Account and Profile Settings

Welcome to Efrelance! This guide will walk you through managing your account and verification process. We’ll cover updating your account details, closing your account, and verifying your identity.

My Account Details

Here’s what you need to know:

Changing Your:

  • Location

  • Username

  • Email Address

  • Online Status

Closing Your Account

 

How to Change Your Location

You can set the location of your by;
1. Go to settings
2. Scroll down and set your location and address.
If your location is incorrect, contact Customer Support for assistance.

How to Change Your Username

Note: Sellers can change their display name. Learn more with How to change your display name.

Your username is unique and cannot be changed. To use a different username, you must close your current account and create a new one. Before closing, update your email address to a different one to reuse it for the new account. Learn more with How do I change my email or username?.

How to Change Your Email Address

You can change your email address via email, phone verification, or SMS. Learn more with How do I change my email or username?.

Closing Your Account

Before closing your account, be aware that you will lose all related information and activity. To reuse your current email address for a new account, update it to a different one first, then close the account. Learn more with How to deactivate or permanently delete your account.

Important:

  • Withdraw any funds from Completed Orders before changing your email address.

  • For funds from Canceled Orders, you may request a refund.

Verifying My Account

How to Change Your Phone Number

You don’t need access to your old phone number, just the number itself. The verification code is sent to the new number.

If you don’t remember your old phone number or security question, contact Customer Support.

To change your phone number:

  1. Log in.

  2. Click your profile picture.

  3. Go to My Settings > Phone Verification > Edit.

  4. Answer your security question.

  5. Provide your old phone number and enter your new number.

  6. Verify your account with the SMS code sent to your new number.

Verifying Your Identity

For community safety, Efrelance may ask sellers to verify their identity with a government ID. This is a one-time request.

To verify your identity:

  1. Upload a photo of an official government ID (driver’s license, passport, etc.) based on your country of residence.

  2. Take a selfie to match with your ID.

  3. Ensure both the ID and selfie belong to you to complete the process.

Learn more with Verifying Your Identity and Accessing My Account.


How do I create Efrelance account?

Understanding Account Types on Efrelance

Let’s review everything you need to know about the different account types, how to create a buyer account, and how to activate your seller account.

Types of Accounts

Before diving into the steps for creating or activating your account, it’s important to understand that all accounts created on Efrelance are buyer accounts by default.

Buyer vs. Seller Account:

  • Buyers can purchase services (Jobs) from sellers on the Efrelance platform.

  • Sellers can offer their services through Jobs to buyers on the Efrelance platform.

The distinction between a buyer account and a seller account only arises when a buyer decides to start offering services as a seller.

Note:

  • Before you can create and sell Jobs on Efrelance, you need to activate a “seller” account.

  • Activating your seller account and creating Jobs can only be done on a desktop.

  • All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance.

  • Learn more with our Terms of Service.

Efrelance Pro Account for Clients

Efrelance allows you to create a buyer account, a seller account, or a combined buyer and seller account. Additionally, you can have a separate Efrelance Pro account, which helps you organize all your freelance work in one place with enhanced capabilities, at no extra cost.

Note:

  • Efrelance Pro accounts are for buying only and cannot be converted to seller accounts.

  • You may only have one seller account on Efrelance.

Learn more about how to create a Efrelance Pro (buyer only) account with Efrelance Pro: Creating your account.

How to Create a Efrelance Account

Create a Buyer Account

  • Go to Efrelance’s homepage and click Register.

  • Fill in your details. Enter your email address, username and password, then click Continue.

 

Note: You can choose to add company name or not

  • Get your profile started:

    • Choose a username. Note: Once created, your username cannot be changed. However, your display name can be edited. Check out our article on How to change your display name.

  • Confirm your email: Enter the verification code sent to your email.

  • Your account has now been created.

Once your buyer account is successfully created and activated, you can activate your seller account.

How to Activate Your Seller Account

Before activating your seller account, ensure the email on your Efrelance account is correct. If not, change your email or contact Support for assistance.

Activate Your Seller Account:

  1. Log in to your Efrelance account. Once you login, click on Apply to Become A Seller

2. On the redirected page, click Apply to Become a Seller again to start the onboarding process. And then wait for admin to approve your account

Learn more tips and tricks for creating Gigs with Creating a Gig.

My Account Is A Buyer Account. I Want To Be A Seller

By default, all accounts on Efrelance are created as buyer accounts. To create and sell Jobs, you need to activate a seller account.

How to Create and Activate Your Seller Account

All sellers are reviewed during the sign-up and Job creation process and are subject to approval by Efrelance. For more details, refer to our Terms of Service.

Steps to Activate Your Seller Account:

  1. Log in to your Efrelance account.

    • Click on your profile picture.

    • Select “Apply to Become a Seller” at the top menu.

  1. Start the Onboarding Process:

    • On the redirected page, click “Apply to Become a Seller” again.

  • You’ll be directed back to the homepage where you will wait till admin approves your account.

Learn more about creating jobs on Efrelance platform

 

How To Create A Perfect Your Profile Picture

Your profile picture is crucial for establishing trust with potential clients before starting a project. The image you choose is essential in helping you attract clients and stand out in Efrelance’s competitive marketplace.

Selecting Your Profile Picture

Add an Image of Yourself:

  • Show yourself clearly, facing the front.

  • This can be a photo of you, your company’s logo, or an image representing your service.

  • Ensure you own the picture you upload. For more information, see Efrelance’s Community Standards.

Avoid:

  • Using an image of someone else, a celebrity, or an image that misrepresents your service.

  • Using a GIF as your profile picture.

Creating Your Profile Picture

Show Your Actual Face:

  • Clients want to know exactly who they’re working with. A profile picture that clearly shows your face enhances professionalism and authenticity.

Avoid:

  • Partially covering your face.

Focus on Your Face:

  • Look directly at the camera.

  • Include only your head and the top of your shoulders; crop your image if needed.

  • Dress professionally and respectfully, and don’t forget to smile!

Use the Best Lighting:

  • Natural light is ideal. Direct sunlight or cloudy conditions work best.

Avoid:

  • Overhead light, as it can cause harsh shadows.

Choose a Simple Background:

  • A plain, solid, and lightly-colored background is ideal.

Avoid:

  • Using a bright background color.

Be Authentic:

  • While professionalism is key, express your personality through your profile picture. Whether it’s your unique style or a distinctive hairstyle, show what makes you special.

Take Your Photo:

  • Use a tripod or balance your camera/phone on a flat surface. Alternatively, ask someone to take your photo.

  • Take multiple photos in different locations with various poses to have options. Choose the photo with the highest resolution.

Avoid:

  • Using a blurry or pixelated photo.


FAQs For Sellers

Find all the answers you need for some of the frequently asked questions for Efrelance sellers.

Account Management

  1. Is my personal information safe? We care about your privacy. You can read our Privacy Policy here for more information on how we handle your personal information. The Privacy Policy is part of our Terms of Service.

  2. How do I change/reset my password? You can change or reset your password via your security settings.

    • Log in > click on your Profile picture > Settings > Security.

    • Learn more with Password, security question, and two-factor authentication.

  3. How do I close my account? We hate to see you go, but if you insist, you can learn more about the process with How to deactivate or permanently delete your account.

  4. What is “online status”? The online status is indicated by a small green circle next to the username, which lets you know that the user is currently logged in to Efrelance’s website or mobile application. The online user status is visible on various pages, such as the profile, conversations, and Job pages. You can filter the marketplace results according to users who are online.

    • Learn more about defining your online status with Account and profile settings.

General/Miscellaneous

  1. Does Efrelance contact its users? From time to time, we reach out to the Efrelance community.

Policy & Safety

  1. Will you ever ask for my password? Customer Support will never ask you for your password, but they may ask you for your security question’s answer in specific situations (e.g., to verify account ownership). This is always managed through an official Customer Support request.

    • Never give out your password.

    • We will never ask you by email, messages, or comments to provide your password or sign-in credentials.

    • We will never ask you to email us your password.

    • We will never prompt you to log into a site outside of the efrelance.com domain, nor to download and install an application.

    • Please never download or run such applications or email attachments, since Efrelance will never send these.

    • For additional help regarding policies and safety, please contact Customer Support specialists.

Payments and Withdrawals

Payment Methods

  • Debit Card

  • Credit Card

  • Bank Transfer

Withdrawal Methods

  • Only Bank Transfer

Note: USD Currency only is accepted on the platform

Receiving Revenues from Orders

Buyers pay Efrelance for orders in advance. Once the order is created and started, sellers must fulfill their orders as described in their job description and must deliver completed files and/or proof of work using the “Deliver Your Order” button (located on the order page).

Once work is delivered, the buyer has three days to respond and post a review. If no response is provided within the response time, the order will be considered completed.

After the order is marked as complete, you have to wait 7 days to withdraw your funds.

Note: A shorter holding period may apply for Level 1 Sellers, Level 2, or other eligible programs.

Purchasing Jobs with Revenue

You can purchase jobs with your cleared revenue if you have enough to complete the full purchase. If the job costs more than your cleared revenue, you cannot split the purchase between your revenue and one of Efrelance’s payment methods (e.g., debit card, credit card, bank transfer). However, you can purchase a $5 job with your revenue and, if needed, add job extras before the order becomes active with one of Efrelance’s payment providers.

Fees and Withdrawal Providers

Withdrawal Fees

Each payout method has its own specifications for withdrawing.

Multiple Withdrawal Providers 

Your Efrelance profile can be associated with only one account from each Efrelance withdrawal provider (payout method). For example, you can have a Bank Transfer account, but you cannot have two different bank transfer accounts linked to the same Efrelance profile. We accept single withdraw method for now.

Canceling Withdrawals

Withdrawals are final and can’t be undone. We won’t be able to refund or change this process once it has begun.

Fees for Bank Transfer Withdrawals

Currently, Efrelance does not charge a fee for withdrawals via bank transfer. Learn more with Payout Methods.

Claiming Unclaimed Withdrawals

If your withdrawal is marked as unclaimed, you must verify the bank details you provided. Once a withdrawal is initiated, it will not be reversed as stated in our Terms of Service.

Tax Obligations

It is the sole responsibility of sellers to verify their personal tax obligation, report, and pay taxes according to the laws of their state and/or country of residence, as applicable and required by local law and regulations.

Handling Orders

  1. How can I contact a buyer? Sellers can’t contact new buyers. To communicate with a buyer, an order needs to be placed which will create a “conversation” thread, allowing you to communicate with the buyer. You may also contact the buyer without an order being placed if the buyer contacts you first. If you previously completed an order for a buyer, you can access “My Contacts” to contact buyers. “My Contacts” enables you to keep in touch with Efrelance users you have interacted with in the past.

  2. What if my file upload or delivery upload fails? Uploading files can sometimes fail for various reasons. Check the following before asking for further assistance:

    • Make sure your flash is up to date on your computer.

    • Disable pop-up blockers for Efrelance.com or allow uploads/downloads through your Firewall/Anti-Virus protector from Efrelance.com.

    • Make sure your image is a JPEG or PNG.

    • Clear your cookies for Efrelance.com.

  3. Can I partially cancel/refund an order? Yes. There is a partial refund option available so you can make the necessary payment adjustments to your existing order. Learn more with Partial refunds. Note: This feature is still in beta testing and is not yet available to all sellers.

  4. Can I accept a tip? You can accept a tip, but it’s advised not to ask for one. Do your best as a seller—ultimately, it’s up to the buyer whether to leave a tip or not.

    • Learn more with our Communication webinar.

Managing Jobs

  1. What are packages? Packages are a structure for selling services on Efrelance that allow you to combine your basic Job with built-in revisions and extras to create an offer that gives buyers exactly what they want. Packages make buying and selling on Efrelance easier in a few ways:

    • Freedom: Sellers can position their services exactly how they want, at a price they choose.

    • Efficiency: Buyers can order exactly what they need in just one click.

    • Clarity: Buyers and sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back-and-forth communication about what the Job includes.

  2. How do packages work? You can activate the triple packages mode from the pricing section on the Create a Job page by clicking the “3 packages” toggle. Once you’re in packages mode, you can set the elements (basic Job plus the upgrades and revisions) that you will include in that package.

    • Tip: When deciding what to put in your package, think about the most popular or most-requested extras from buyers—or the elements that you think are necessary to make your Job work best. Then, create the package you think will best meet your buyers’ needs and set the description, pricing, and delivery details.

    • Learn more about triple packages with Creating Triple Packages.

  3. How much should I charge for my package? You can price your packages anywhere starting from $5, up to the maximum price for that package. Note: Some Job categories and subcategories may have a higher minimum price.

    • Learn more with Standardized Job packages.

    • Tip: Another way to understand how packages are being priced is to click around your category and see how other sellers’ packages similar to yours are priced.

  4. What’s the difference between extras and upgrades? Upgrades are predefined factors that can be added to a selected package on checkout. Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your buyers.

  5. Does the service fee change? No, Efrelance’s standard service fee still applies.

  6. Will it change my ratings? Ratings will not be affected by packages.

  7. How should I label or name my packages? Keep it simple and descriptive—and try to think about what will catch a buyer’s eye. The name of each package should highlight what is distinctive about that particular package.

  8. What URLs can I use in my profile or Job description? The following URLs may be used in your Profile or Job Description:

    • ammyy.com

    • blogspot.com

    • flickr.com

    • mixcloud.com

    • reverbnation.com

    • soundcloud.com

Note: General websites (such as google.com) or websites that provide free tools (such as wordcount.com or colorpicker.com) are allowed.

If you use a URL that is not listed above, your Job may be removed from the marketplace. Repetitive violations may also result in an account being permanently suspended.

 

Cancellation and refund

Navigate cancellations and refunds smoothly with our comprehensive support documentation. Learn about our policies, understand when cancellations are appropriate, and find out how refunds are processed. Whether you’re a freelancer or a client, our guides provide clear steps for initiating and handling cancellations and refunds, ensuring transparency and fairness for all parties involved. Get acquainted with our procedures to ensure a positive experience on Efrelance.

Subscriptions

Subscriptions for Buyers With subscriptions, you can plan ahead and book repeat orders with sellers you enjoy working with—saving you time on future orders. Collaborating with a seller who understands your needs and brand saves you the hassle of placing the same order repeatedly and sending the same requirements each time.

Note: The default payment method at the time of purchase will be charged, which may not be the original payment method used.

How Subscriptions Work

Note: Subscriptions are available only in certain subcategories and to select sellers.

You can work with a seller for up to a 6-month period. Under “Choose your plan,” select the subscription period that suits your needs. For more flexibility, you can ask your seller to create a custom offer on a daily, weekly, or monthly basis.

 

Sellers can offer discounts on future orders when you subscribe to their Gig. The discount, visible in the “Choose your plan” section, applies from the second order onwards.

 

With subscriptions, the same order is automatically billed from your saved payment method based on the chosen time period. You can edit your Gig requirements, and sellers can charge extra for additional requirements on the order page.

Note: Each order is independent, and the next one will begin regardless of the previous one’s status unless the subscription is canceled.

Subscription Eligibility

  • Only Gigs with packages exceeding $10 and with a maximum of 30 days delivery are eligible for subscriptions.
  • Exception: Voice Over Gigs may start their word count at $5.
  • For more details on Gig packages, see here.

Cancellation

You can cancel upcoming subscription orders before the order start date. If an order has already started, regular cancellation terms apply. You can rate your seller’s services after each order’s completion.

Canceling Your Subscription

  • Go to the order page > Subscription tab > End subscription.

 

Subscriptions for Sellers

Subscriptions allow you to offer your services on an ongoing basis, work long-term with your favorite buyers, and attract new ones.

If eligible, you can offer subscriptions with your custom orders and add them to your Gigs.

Subscriptions for Sellers

What You Need to Know

  • Subscriptions are available only to eligible sellers in certain categories.
  • You can add subscriptions to your Gig for a period of 3 or 6 months.
  • Offer discounts of 5%, 10%, 15%, or 20%. The discount applies from the second order onwards.
  • Buyers can update their requirements for each order. Additional charges can be applied for add-ons.
  • Each subscription order is standalone; the next order starts regardless of the previous order’s status.
  • Buyers will rate your services after each delivery.
  • Buyers can cancel upcoming subscription orders, but regular cancellation terms apply if an order has already started.

Seller Metrics

  • Canceling a subscription order won’t affect your seller metrics if done at least 10 days before the renewal date.
  • Metrics are affected only if you cancel an order that has already started.

Cancel Your Subscription

  • Go to the order page > Subscription tab.

Buyer FAQs

  • Who can offer subscriptions? Only select sellers may offer subscriptions, evaluated based on business and quality metrics.
  • What if my requirements differ for each order? Communicate new requirements from the order page. We suggest a base package that meets most of your needs.
  • What is the maximum duration for subscriptions? Up to 6 months.
  • How can I order a subscription? Through the Gig page or by requesting a custom offer from the seller.
  • Can I cancel my subscription? Yes, you can cancel future orders.
  • Can sellers cancel subscriptions? Yes, sellers can cancel future orders up to 10 days before the next order starts.
  • Do I get a discount? Discounts are at the seller’s discretion, applied from the second order.
  • Can I modify my order? Yes, you can update requirements and adjust orders as needed.
  • What if my seller isn’t offering subscriptions? Currently, subscriptions are only available in certain subcategories and to selected sellers.
  • Can I use milestones and subscriptions simultaneously? No, they cannot be combined in the same order.

Seller FAQs

  • Why offer subscriptions? Increase Gig exposure and generate more income with repeat business.
  • Who can offer subscriptions? Eligible sellers who meet specific criteria. Check your eligibility on the Manage Gigs page.
  • Can I offer milestones and subscriptions simultaneously? No, they cannot be combined.
  • How do buyers know if I offer subscriptions? The option is visible at the end of every Gig package description and in the Compare packages table.
  • When will I get paid? After every delivery.
  • Can I offer subscriptions on mobile? Yes, buyers can accept and pay via mobile.
  • Can I offer subscriptions for all my Gigs? Yes, for Gigs priced at $10 or more.
  • Can I add subscriptions to Studio Gigs? Not at the moment.
  • How long can I offer a subscription? Up to 6 months.
  • Can I offer a discount? Yes, but it’s not mandatory. The discount starts from the second order.
  • Can I change the start date of an order? No, the start date cannot be changed.
  • Can buyers request different requirements for each order? Yes, through the order page.
  • Can I stop offering subscriptions? Yes, you can add or remove subscriptions anytime.
  • Can I cancel a subscription order with a buyer? Yes, at least 10 days before the next order starts to avoid affecting your metrics.
  • Do subscription orders autocomplete like regular orders? Yes, they auto-complete if not accepted within 3 days after delivery.

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Milestone

Milestones

Section 1 Milestone benefits
Section 2 Using Milestones
Section 3 FAQ

Milestones let you break complex projects into manageable steps. This keeps you organized and ensures both you and your seller stay aligned.

Milestone Benefits

Transparency

  • Gain insight into your seller’s work process and workflow management.
  • Keep track of deliveries, deadlines, and payments based on the seller’s workflow.
  • Benefit from pre-defined deadlines, deliverables, and payments.

Managed Expectations

  • Split your project into up to 6 sections (and payments), so your seller knows exactly what is expected and when.
  • Prevent potential confusion or delays as milestone deliveries are approved by you before moving onto the next milestone.
  • Suggestion: Define revisions per milestone for a more organized project.

Communication

  • Milestones clarify project details upfront, reducing unnecessary inbox dialogue between you and your seller.

Using Milestones

Custom Offers: Milestones

  • Note: Only orders over $100 are eligible for milestones.
  • Use this option for complex projects and approve each project step.
  • Receive custom offers from sellers that include milestones. You’ll be notified via Inbox message when you receive a custom offer.
  • Alternatively, contact a specific seller to request a custom offer with milestones.
  • You can have up to 6 milestones in a custom offer.

Gigs: Milestones

  • Note: Only sellers with a basic package over $100 in specific subcategories can add Milestones to their Gigs. These subcategories include: 3D Product Animation, Business Plans, Producers & Composers, Desktop Applications, and Social Media Marketing.
  • Find sellers with milestones built into their Gigs. You’ll see the seller’s workflow and milestone pricing before making an order.
  • You can have up to 5 milestones with Gig milestones.
  • Milestone option visible on a seller’s Gig:

Note: You have 8 days from the delivery of each milestone to request a revision or accept it. If you don’t, the order will stop and be marked as completed.

After accepting the delivery and completing the order, you have 10 days to start the next milestone.

FAQ

When should I use milestones?

Use milestones for bigger projects to allow for more flexibility in smaller steps. Milestones reduce risk and incentivize sellers to maintain high standards with per-task payments.

What are some examples of milestone projects?

Example 1:

When will I be charged?

You’ll be charged for the first milestone when you place an order. Subsequent payments are made upon your approval of each milestone.

How can I cancel a milestones order?

Cancel a milestone or the entire order through the Resolution Center or Customer Support for valid reasons.

I don’t see milestones as an option on my seller’s Gig page. What do I do?

Contact the seller and ask them to send you a custom offer using milestones.

How do revisions work with milestones?

You have 8 days from the delivery of each milestone to request a revision or accept it. If not, the order will stop and be marked as completed.

What is the maximum number of milestones allowed in an order?

A maximum of 5 milestones per Gig order and 6 milestones per custom offer. For ongoing services, consider using Subscriptions instead.

Can I use milestone and subscriptions at the same time?

No, you can choose either subscription or milestones, but they can’t be combined in the same order.

Need more help?

Contact the Customer Success Team! We’re here to guide your project to success. Reach out at @efrelancehelpcenter.com to get started!

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Cancellations & refunds

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

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Cancellations

Cancellations on Efrelance

Important: Cancellations should always be a last resort. They can negatively impact both the buyer experience and the seller’s time and potential income. Here’s an overview of the different types of cancellations:

Buyer-Requested Cancellations

  • Buyers can request to cancel if an order is very late (24 hours or more).
  • If work has already been done, sellers may not receive payment.
  • Learn more about meeting deadlines with our guide on Avoiding Late Deliveries.

Seller-Requested Cancellations

  • Aim to satisfy your buyers’ needs, but if things don’t work out, cancellation may be the best option.
  • If a seller requests a cancellation, it will be automatically approved if the buyer doesn’t respond within 48 hours.
  • Use the order page to request more time or add extras, or use the Resolution Center to work out issues with the buyer before contacting Customer Support.

Mutual Cancellations

  • If issues arise after accepting a Gig, both buyers and sellers can request a cancellation through the Resolution Center.
  • The other party has 48 hours to accept or decline the request. If there’s no response, the order is automatically canceled.

Forced Cancellations

  • Before submitting requirements: Buyers can cancel an order immediately without seller approval if project requirements haven’t been submitted yet.
  • Delivery is late: Buyers can cancel without seller approval 24 hours after the expected delivery date if there was no mutual agreement to extend it.
  • Cancel with an open dispute: Withdraw the dispute via the Orders page to cancel the order. You cannot open a new dispute while one is being resolved.

Note: If issues persist, contact Customer Support for assistance.

Canceling via the Resolution Center

  • We encourage resolving disputes within ongoing orders to avoid cancellations.
  • Access the Resolution Center:
    • Go to your Orders page
    • Select the order to resolve (click View)
    • Click Resolution Center on the right side of the page

Learn more with Resolution Center for Buyers or Resolution Center for Sellers.

Cancellations on Completed Orders

  • Once an order is completed, the Resolution Center cannot be used. Contact Customer Support to cancel the order.

Cancellations and Seller Levels

  • All cancellations are considered when evaluating a seller. Some cancellations are inevitable and have a lower impact on performance scores.
  • The Order Completion Rate (OCR) is no longer a standalone metric. Cancellations are one factor in the overall success score.

Tips to Decrease Cancellations

  • Clear Pricing and Requirements: Communicate clearly about project needs before the Gig order is purchased.
    • Buyers: Provide project requirements and scope in advance.
    • Sellers: Display accurate, original work on your Gig page and offer services you’re qualified to do.
  • Effective Communication: Ensure all necessary information is exchanged throughout the order process.
    • Buyers: Request order updates via the Resolution Center.
    • Sellers: Contact buyers for clarification if needed.
  • Modify Orders as Needed: Use the Order page to extend delivery dates or offer more extras/custom offers.
  • Set Reasonable Delivery Times: Don’t wait until the last minute to cancel. Communicate professionally and provide adequate warnings.
    • Sellers: Use the availability feature to inform buyers of your ability to complete the Gig.

For more detailed information, refer to our Success Score article.

 

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Resolution Center

Cancel an Order with the Resolution Center

The Resolution Center is a great resource for resolving issues quickly and easily between customers and freelancers without needing to contact Customer Support.

Note: The Resolution Center is unavailable for completed and canceled orders.

Accessing the Resolution Center – Customers

  1. Go to your Order page > Select the order you want to resolve (click View).
  2. Click Resolution Center—located on the right side of the page.
  3. Select the action you’d like to take (Get an order update or Cancel order).

  4. View and/or withdraw your open disputes via your Order page.

Get an Order Update

  • Customers can message freelancers for an update on their order before the Gig is complete. The freelancer has up to 48 hours to respond and provide an update.
  • If the freelancer doesn’t reply within 48 hours, the order will remain active, but your dispute will be closed.

Ask Your Freelancer to Cancel an Order

  • When you request to cancel an order, your cancellation request and comments are sent directly to the freelancer. Both parties will receive the other’s feedback once a dispute or request for cancellation has been submitted.
  • Freelancers have up to 48 hours to accept or decline your dispute requests.

Note: Disputes submitted through the Resolution Center are sent to the other party and can be viewed on the Order page. They are not sent to Customer Support, nor are they notified of the dispute.

Open Disputes

  • If there is already an open Resolution Center request within the same order, you must withdraw your dispute to cancel the order.
  • If you want to cancel an order with an open dispute, withdraw your dispute (via the Orders page), and then you can cancel the order.

You won’t be able to open a new dispute if your dispute is in the process of resolving one of these issues:

  • Requested to Extend delivery date
  • Asked to Get an order update
  • Requested to Cancel order

Forced Cancellation

  • If a freelancer is late with their delivery and there was no mutual agreement about extending the delivery date, after 24 hours of the expected delivery, you can cancel without approval from the freelancer.

Note: Only the seller can send the delivery extension request. Buyers may ask their sellers to do so via the order and inbox messages.

Accessing the Resolution Center – Freelancers

Disclaimer: In certain cases, order cancellations may not affect your order completion rate. Learn more with All about Order Completion.

  1. Go to your Order page > Select the order you want to resolve (click View).
  2. Click Resolution Center—located on the right side of the page.

  3. To ask your customer to cancel an order:
    • Go to your Order page > Choose the order you want to cancel > Resolution Center.
    • Select the reason and fill in an explanation for your cancellation request.
    • Note: When you request to cancel an order, your cancellation request and comments are sent directly to your customer.
    • Click Cancel order.

Note: Customers have up to 48 hours to accept or decline your dispute request.

Remember: You can view and/or withdraw your open disputes, request to extend the delivery date, and add Extras/Custom Offers all on the Order page.

Learn more with Cancellations and Helpful Tips on How to Avoid Cancellations.

If you still need further assistance, please contact Customer Support.

Ratings and Reviews Guide

Ratings and Reviews Guide

Ratings and reviews are essential for promoting a trustworthy experience within the Efrelance marketplace. We aim to maintain a reliable review system that benefits both buyers and freelancers. This guide provides comprehensive information on reviews and ratings, including how to provide feedback, the visibility of reviews, and important considerations.

The public review section allows buyers to rate completed orders, leave written reviews, share work samples, and, in some cases, provide feedback on canceled orders.

Buyers’ ratings, written reviews, and shared work samples are displayed on both the freelancer’s profile (under reviews) and the Gig page (within the Live Portfolio).

When Can You Leave Ratings and Reviews?

  • For Buyers: After an order is delivered and marked as completed.
  • For Freelancers: Once the buyer submits a review, freelancers can leave a review about their experience with the buyer.

Tip: We encourage honest reviews to help others make informed decisions. Please keep reviews respectful and to the point.

Providing a Review as a Buyer

How to Add a Review:

  1. Log in and click Orders from the top menu.
  2. Find the order you want to review. When you open it, you’ll see a banner saying “Your order was completed.”
  3. Click the Rate Experience button on that banner.