Account and Profile Settings

Welcome to Efrelance! This guide will walk you through managing your account and verification process. We’ll cover updating your account details, closing your account, and verifying your identity.

My Account Details

Here’s what you need to know:

Changing Your:

• Location

• Username

• Email Address

• Online Status

Closing Your Account

How to Change Your Location

You can set the location of your by;
1. Go to settings
2. Scroll down and set your location and address.
If your location is incorrect, contact Customer Support for assistance.

How to Change Your Username

Note: Sellers can change their display name. Learn more with How to change your display name.

Your username is unique and cannot be changed. To use a different username, you must close your current account and create a new one. Before closing, update your email address to a different one to reuse it for the new account. Learn more with How do I change my email or username?.

How to Change Your Email Address

You can change your email address via email, phone verification, or SMS. Learn more with How do I change my email or username?.

Closing Your Account

Before closing your account, be aware that you will lose all related information and activity. To reuse your current email address for a new account, update it to a different one first, then close the account. Learn more with How to deactivate or permanently delete your account.

Important:

• Withdraw any funds from Completed Orders before changing your email address.

• For funds from Canceled Orders, you may request a refund.

Verifying My Account

How to Change Your Phone Number

You don’t need access to your old phone number, just the number itself. The verification code is sent to the new number.

If you don’t remember your old phone number or security question, contact Customer Support.

To change your phone number:

1. Log in.

2. Click your profile picture.

3. Go to My Settings > Phone Verification > Edit.

4. Answer your security question.

5. Provide your old phone number and enter your new number.

6. Verify your account with the SMS code sent to your new number.

Verifying Your Identity

For community safety, Efrelance may ask sellers to verify their identity with a government ID. This is a one-time request.

To verify your identity:

1. Upload a photo of an official government ID (driver’s license, passport, etc.) based on your country of residence.

2. Take a selfie to match with your ID.

3. Ensure both the ID and selfie belong to you to complete the process.

Learn more with Verifying Your Identity and Accessing My Account.