Efficient Order Management

Managing orders

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As a seller, you can manage your orders based on different tabs on your Manage orders page.
Learn more about the different types of order statuses with What does my order status mean?.

Manage your Orders

  1. Log in > Right Click Profile> My ShoppingOrders.
  2. This will open the Manage orders page with an overview of all your orders, from active orders to past orders.

3. Click on an order within the list to view the order details.

Manage order tabs

Note: The red clock showing the time when the delivery should be made is a helpful tool for sellers to track the time spent on an order. This is not an indicator of the status of the order. 

TabExplanation
PriorityAll the orders that require additional actions from you (e.g. rejected orders, late orders, etc.).
NewAll the orders that are new orders you’ve received from buyers.
ActiveAll the orders that you’re currently working on, and are In progress.If an order was placed, but the information required from the buyer wasn’t submitted, then you will see that your order is Awaiting requirements.
LateAll the orders that have yet to be delivered.
An order is considered to be Late if it has not been delivered for 24 hours after the delivery date.
CancelledAll the orders that have been cancelled.
StarredThese are the orders that you’ve chosen to highlight as important.

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