Subscriptions

Subscriptions for Buyers With subscriptions, you can plan ahead and book repeat orders with sellers you enjoy working with—saving you time on future orders. Collaborating with a seller who understands your needs and brand saves you the hassle of placing the same order repeatedly and sending the same requirements each time.

Note: The default payment method at the time of purchase will be charged, which may not be the original payment method used.

How Subscriptions Work

Note: Subscriptions are available only in certain subcategories and to select sellers.

You can work with a seller for up to a 6-month period. Under “Choose your plan,” select the subscription period that suits your needs. For more flexibility, you can ask your seller to create a custom offer on a daily, weekly, or monthly basis.

 

Sellers can offer discounts on future orders when you subscribe to their Gig. The discount, visible in the “Choose your plan” section, applies from the second order onwards.

 

With subscriptions, the same order is automatically billed from your saved payment method based on the chosen time period. You can edit your Gig requirements, and sellers can charge extra for additional requirements on the order page.

Note: Each order is independent, and the next one will begin regardless of the previous one’s status unless the subscription is canceled.

Subscription Eligibility

• Only Gigs with packages exceeding $10 and with a maximum of 30 days delivery are eligible for subscriptions.
• Exception: Voice Over Gigs may start their word count at $5.
• For more details on Gig packages, see here.

Cancellation

You can cancel upcoming subscription orders before the order start date. If an order has already started, regular cancellation terms apply. You can rate your seller’s services after each order’s completion.

Canceling Your Subscription

• Go to the order page > Subscription tab > End subscription.

 

Subscriptions for Sellers

Subscriptions allow you to offer your services on an ongoing basis, work long-term with your favorite buyers, and attract new ones.

If eligible, you can offer subscriptions with your custom orders and add them to your Gigs.

What You Need to Know

• Subscriptions are available only to eligible sellers in certain categories.
• You can add subscriptions to your Gig for a period of 3 or 6 months.
• Offer discounts of 5%, 10%, 15%, or 20%. The discount applies from the second order onwards.
• Buyers can update their requirements for each order. Additional charges can be applied for add-ons.
• Each subscription order is standalone; the next order starts regardless of the previous order’s status.
• Buyers will rate your services after each delivery.
• Buyers can cancel upcoming subscription orders, but regular cancellation terms apply if an order has already started.

Seller Metrics

• Canceling a subscription order won’t affect your seller metrics if done at least 10 days before the renewal date.
• Metrics are affected only if you cancel an order that has already started.

Cancel Your Subscription

• Go to the order page > Subscription tab.

Buyer FAQs

• Who can offer subscriptions? Only select sellers may offer subscriptions, evaluated based on business and quality metrics.
• What if my requirements differ for each order? Communicate new requirements from the order page. We suggest a base package that meets most of your needs.
• What is the maximum duration for subscriptions? Up to 6 months.
• How can I order a subscription? Through the Gig page or by requesting a custom offer from the seller.
• Can I cancel my subscription? Yes, you can cancel future orders.
• Can sellers cancel subscriptions? Yes, sellers can cancel future orders up to 10 days before the next order starts.
• Do I get a discount? Discounts are at the seller’s discretion, applied from the second order.
• Can I modify my order? Yes, you can update requirements and adjust orders as needed.
• What if my seller isn’t offering subscriptions? Currently, subscriptions are only available in certain subcategories and to selected sellers.
• Can I use milestones and subscriptions simultaneously? No, they cannot be combined in the same order.

Seller FAQs

• Why offer subscriptions? Increase Gig exposure and generate more income with repeat business.
• Who can offer subscriptions? Eligible sellers who meet specific criteria. Check your eligibility on the Manage Gigs page.
• Can I offer milestones and subscriptions simultaneously? No, they cannot be combined.
• How do buyers know if I offer subscriptions? The option is visible at the end of every Gig package description and in the Compare packages table.
• When will I get paid? After every delivery.
• Can I offer subscriptions on mobile? Yes, buyers can accept and pay via mobile.
• Can I offer subscriptions for all my Gigs? Yes, for Gigs priced at $10 or more.
• Can I add subscriptions to Studio Gigs? Not at the moment.
• How long can I offer a subscription? Up to 6 months.
• Can I offer a discount? Yes, but it’s not mandatory. The discount starts from the second order.
• Can I change the start date of an order? No, the start date cannot be changed.
• Can buyers request different requirements for each order? Yes, through the order page.
• Can I stop offering subscriptions? Yes, you can add or remove subscriptions anytime.
• Can I cancel a subscription order with a buyer? Yes, at least 10 days before the next order starts to avoid affecting your metrics.
• Do subscription orders autocomplete like regular orders? Yes, they auto-complete if not accepted within 3 days after delivery.

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