Q: FAQs for Buyers

FAQs for Buyers

We understand you might have many questions, and we’re here to help! Click on the relevant section below for answers, or scroll through to find a comprehensive overview of the most common questions from our buyers.

Account Management

1. How can I tell if a seller is online or offline?
   • The small circle next to a seller’s username indicates their status: green for online and grey for offline. This can be seen on their profile, in your Inbox/Order conversations, and on sellers’ Gig pages. You can also filter marketplace results to show only online sellers from the Category, Subcategory, and advanced search pages. For more, see Managing Your Account.
2. How do I change my notification settings?
   • Manage your notifications via desktop site.

   Desktop:

   • Profile Picture > Settings > Notifications > Enable/disable the desired notifications.

Policies & Safety

1. What kind of information will Efrelance never ask me to provide?
   • We will never ask for your password, sign-in credentials, or to log into a site outside of efrelance.com. We also won’t ask you to download or install any applications. If you receive any such requests, do not download or run any applications or email attachments—they are not from us.
2. Is my personal information safe?
   • Your privacy is very important to us. Learn more about Efrelance’s Privacy Policy, which is part of our Terms of Service.
3. Can I pay my seller directly?
   • No, all payments must be made through Efrelance for your safety. If you are asked to use an alternative payment method, report it to Customer Service immediately.

Payments and Orders

1. How do I buy a Gig using the desktop?
   • On the Gig page, click Continue.
   • Add Gig extras or multiples by clicking on Add Gig Extras or Extra Quantity.
   • Click Continue to proceed to the payment page and complete the purchase.
2. What are Gig Extras and Gig multiples?
   • Gig Extras: Additional services offered for an extra price.
   • Gig Multiples: Option to purchase additional quantities of a seller’s Gig. Note that increasing the quantity does not automatically adjust the delivery time.
3. What are my payment options when using the desktop?
   • You can use PayPal, a credit card, Apple Pay (iOS), or Google Pay (Android). Enable Single Click payments for easier transactions.
4. How to add feedback as a buyer?
   • Log in, click Orders, and find the banner that says Your order was completed. Click Rate Experience.
5. How do I leave my seller a tip?
   • After an order is marked as “Completed,” you can leave a tip within 30 days. Options include a custom tip, a review, or a simple “thanks.”
6. How much can I tip my seller?
   • The minimum tip is $5. For orders below $25, the tip can be up to $25. For orders above $25, the tip can be up to 100% of the order price.
7. Why does Efrelance charge tipping fees?
   • Tipping creates a transaction, and thus, the tip is subject to the Efrelance service fee.
8. Why was my payment declined?
   • Ensure your payment details are correct, your card is valid, and you have available funds. If issues persist, try a different payment option or contact Customer Support.
9. What is the difference between Efrelance Balance and Efrelance Credits?
   • Efrelance Balance: Funds in your account from earnings, reimbursements, or refunds.
   • Efrelance Credits: Funds awarded through promotions, used only for purchases on Efrelance.
10. Can I withdraw money from my Efrelance account?
    • Only sellers can withdraw earned revenue. Buyers can use refunded amounts for future purchases or request a direct refund.
11. Where is my order?
    • If an order isn’t immediate, it might be due to pre-screening by your payment processor. Contact Customer Support with your transaction ID, Gig title, seller name, and total purchase amount if there are issues.
12. How do I cancel my order?
    • Use the Resolution Center to try and work things out with your seller. See resolving issues with an order for more information.
13. Does my refund include the service fee?
    • Yes, the full amount is refunded to your Efrelance balance. You can also request a direct refund to your PayPal or credit card.
14. What is commercial use?
    • It refers to using a seller’s delivered work for business-related purposes and profit. This ensures you have resell rights to the service, like a logo.
15. Do I own what is delivered to me?
    • Yes, unless stated otherwise, you receive all intellectual property rights upon full payment of the Gig.
16. How do I download attachments and files?
    • Download attachments from messages or order deliveries. If you encounter issues, check your browser extensions, firewall, antivirus software, and browser settings.

General FAQs

1. What are milestones?
   • Milestones break down larger projects into smaller tasks for easier management. They are available for orders over $100.
2. Why is there a watermark on my delivery?
   • Watermarks protect the seller’s work. They are removed once you accept the delivery.
3. What does it mean if a seller has activated their Set Availability?
   • It means the seller is taking a break. You can send them a message and get notified when they return.
4. Does Efrelance contact its customers?
   • Occasionally, we may reach out to the community. Official messages from Efrelance will have a button labeled Efrelance Team next to the username.

Not finding the service you’re looking for? Contact our Customer Success team at [email protected].