Helpful tips on how to avoid cancellations
Helpful Tips on How to Avoid Cancellations on Efrelance
Navigating freelance projects can be challenging, and sometimes it might seem like cancelling an order is the best solution. However, we’ve found that there are almost always better ways to handle a difficult Gig. Here’s how you can increase your order completion rate and reduce cancellations on Efrelance.
General Guidelines for Avoiding Cancellations
1. Be Clear About Pricing and Scope
Ensure your Gig’s pricing and scope are transparent and match your skillset. This helps avoid misunderstandings and ensures you don’t offer services you can’t deliver. Display your latest and original work on your Gig page to set clear expectations.
2. Communicate Effectively
Make sure both parties have all the necessary information when an order is placed. If you’re unsure about any project details, contact your buyer for clarification to avoid missteps.
3. Set Realistic Delivery Times
Always set reasonable delivery times and avoid waiting until the last minute to address issues. If cancellation becomes inevitable, communicate professionally and provide adequate notice.
4. Use the Resolution Center
If a buyer is unresponsive or you need to cancel an order, utilize the Resolution Center for a smooth process.
Tips to Prevent Cancellations
1. Be Proactive and Prepared
Clearly communicate all necessary details in your Gig description, requirements, and extras. If a buyer is unresponsive, consider initiating a mutual cancellation to prevent misunderstandings.
2. Review Your Delivery Times
If you’re often tempted to cancel due to a busy schedule, give yourself more time to deliver or ask to extend the delivery date.
3. Resolve Issues via the Order Page
Ensure you have all project requirements from the buyer at the start. If needed, use the order page to modify the order for changing delivery dates or adding extra services, helping avoid cancellations.
Increasing Your Order Completion Rate
1. Offer Additional Revisions
If a buyer needs more revisions after a Gig is completed, offer additional revisions through the order page.
2. Manage Multiple Gigs Efficiently
If you have multiple Gigs due simultaneously, mutually extend the order with the buyer on the order page. Activate the Availability feature if you need extra time to manage your workload.
3. Prioritize and Plan Your Work
Start with simpler orders to ensure timely delivery. For larger projects, begin working earlier and communicate any delays to the buyer promptly.
Meeting Your Deadlines
Availability
Pause your Gig if you know you won’t be able to work on it. Reactivate it when you’re available so buyers are aware of your status. Use the availability feature to inform buyers of your working hours and any planned absences.
Delivery
Plan your work realistically and use the extend delivery date option if necessary. Remember, delivering incomplete work or empty messages to avoid late delivery violates Efrelance’s Terms of Service and may result in account review.
Tips for New Sellers
If you’re new to Efrelance and nervous about completing your first order, don’t worry! Utilize available resources like these tips and the Efrelance Forum for community support. Remember, while cancellations can impact your performance score, they are just one of many metrics. Focus on completing your orders to grow your business.
