Milestone Benefits

Transparency

• Gain insight into your seller’s work process and workflow management.
• Keep track of deliveries, deadlines, and payments based on the seller’s workflow.
• Benefit from pre-defined deadlines, deliverables, and payments.

Managed Expectations

• Split your project into up to 6 sections (and payments), so your seller knows exactly what is expected and when.
• Prevent potential confusion or delays as milestone deliveries are approved by you before moving onto the next milestone.
• Suggestion: Define revisions per milestone for a more organized project.

Communication

• Milestones clarify project details upfront, reducing unnecessary inbox dialogue between you and your seller.

Using Milestones

Custom Offers: Milestones

• Note: Only orders over $100 are eligible for milestones.
• Use this option for complex projects and approve each project step.
• Receive custom offers from sellers that include milestones. You’ll be notified via Inbox message when you receive a custom offer.
• Alternatively, contact a specific seller to request a custom offer with milestones.
• You can have up to 6 milestones in a custom offer.

Gigs: Milestones

• Note: Only sellers with a basic package over $100 in specific subcategories can add Milestones to their Gigs. These subcategories include: 3D Product Animation, Business Plans, Producers & Composers, Desktop Applications, and Social Media Marketing.
• Find sellers with milestones built into their Gigs. You’ll see the seller’s workflow and milestone pricing before making an order.
• You can have up to 5 milestones with Gig milestones.
• Milestone option visible on a seller’s Gig:

Note: You have 8 days from the delivery of each milestone to request a revision or accept it. If you don’t, the order will stop and be marked as completed.

After accepting the delivery and completing the order, you have 10 days to start the next milestone.

FAQ

When should I use milestones?

Use milestones for bigger projects to allow for more flexibility in smaller steps. Milestones reduce risk and incentivize sellers to maintain high standards with per-task payments.

What are some examples of milestone projects?

Example 1:

When will I be charged?

You’ll be charged for the first milestone when you place an order. Subsequent payments are made upon your approval of each milestone.

How can I cancel a milestones order?

Cancel a milestone or the entire order through the Resolution Center or Customer Support for valid reasons.

I don’t see milestones as an option on my seller’s Gig page. What do I do?

Contact the seller and ask them to send you a custom offer using milestones.

How do revisions work with milestones?

You have 8 days from the delivery of each milestone to request a revision or accept it. If not, the order will stop and be marked as completed.

What is the maximum number of milestones allowed in an order?

A maximum of 5 milestones per Gig order and 6 milestones per custom offer. For ongoing services, consider using Subscriptions instead.

Can I use milestone and subscriptions at the same time?

No, you can choose either subscription or milestones, but they can’t be combined in the same order.

Need more help?

Contact the Customer Success Team! We’re here to guide your project to success. Reach out at @efrelancehelpcenter.com to get started!

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