Ratings and Reviews Guide
Ratings and Reviews Guide
Ratings and reviews are essential for promoting a trustworthy experience within the Efrelance marketplace. We aim to maintain a reliable review system that benefits both buyers and freelancers. This guide provides comprehensive information on reviews and ratings, including how to provide feedback, the visibility of reviews, and important considerations.
The public review section allows buyers to rate completed orders, leave written reviews, share work samples, and, in some cases, provide feedback on canceled orders.
Buyers’ ratings, written reviews, and shared work samples are displayed on both the freelancer’s profile (under reviews) and the Gig page (within the Live Portfolio).
When Can You Leave Ratings and Reviews?
- For Buyers: After an order is delivered and marked as completed.
- For Freelancers: Once the buyer submits a review, freelancers can leave a review about their experience with the buyer.
Tip: We encourage honest reviews to help others make informed decisions. Please keep reviews respectful and to the point.
Providing a Review as a Buyer
How to Add a Review:
- Log in and click Orders from the top menu.
- Find the order you want to review. When you open it, you’ll see a banner saying “Your order was completed.”
- Click the Rate Experience button on that banner.
Rating Topics:
- Quality of Delivery: Based on your expectations.
- Follow-up question (optional) to explain your rating.
- Experience with Freelancer: How was it working with them?
- Follow-up question (optional) to explain your rating.
- Value for Money: Rate the value of the service.
New Feature: Share your review and showcase the delivered work simultaneously.
Public vs. Private Feedback
- Public Feedback: Visible to all users.
- Private Feedback: Available 24 hours after the order is marked completed. You will receive an email and notification on Efrelance. Private reviews help improve the buying experience and are not shared with other buyers or freelancers.
FAQs
Why can’t I add a review to my order?
- Both buyers and freelancers have up to 14 days to provide a review. For orders under Programming & Tech, Certified, or SEO categories, the timeframe is 30 days. After this period, you cannot add a review.
My order is still active. Can I add a review?
- Reviews can only be added after the order is marked as completed.
Can I change my review after editing it?
- Reviews cannot be edited once published. You can edit your review before it goes live.
How can I remove the delivered work from showing with my review?
- Buyers may request the removal of the delivery image from the seller’s portfolio by contacting Customer Support.
