Q: Fixing Payment Issues

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Payment Issues on Efrelance

Payment problems can arise for a variety of reasons, but we’re here to help. This guide covers potential causes for payment failures and provides steps to resolve them.

If you are creating anything related to payment, please note:

Current Payment Gateway Accepted: USD currency only
Withdrawal Method: Bank transfer (USD currency only)
Purchase Currency: USD only

Reasons Why a Payment Might Fail

Here are some common reasons why your payment might not have gone through:

Pending Transactions (Credit Card)

If a credit card transaction fails, you might see a pending transaction on your bank statement. This occurs when the authorization request is sent to the bank, but an error occurs. Efrelance ensures the authorization is canceled or voided in such cases.

Note: Depending on your bank’s processing time, funds from canceled or voided authorizations should be returned to your card within 2-7 days.

Cancellations/Voided Authorizations vs. Refunds

Cancellation or voiding of an authorization is not the same as a refund. The reserved funds are simply released back to your card’s balance and will not show as a refund on your bank statement.

What to Do if Your Payment Fails

If your payment fails, check the following:

Ensure you entered your card information correctly.
Confirm your card is valid.
Make sure you haven’t exceeded your card limit.

You can also contact your bank to verify that you can make payments to an international company.

How to Troubleshoot Payment Issues

To resolve payment issues, try these steps:

Contact Your Payment Provider:

For credit card payments: Contact your credit card company to ensure there’s no issue with your account.

Try a Different Payment Method:

If you used a credit card, try using a different credit card.

Retry the Payment:

If you only attempted the purchase once, try again by restarting the checkout process.
Avoid clicking the “Go back” button or refreshing the page during the checkout process. Error messages will appear on the payment page if there are issues.

Additional Resources

Learn more about saving and removing your payment method.
Explore the different types of payment methods accepted by Efrelance.

Important: If you’ve tried all the options and your payment still hasn’t gone through, contact Customer Support.

What to Do if You Were Charged Twice

A payment might be processed more than once due to:

An interrupted checkout session or clicking the “back arrow” or refreshing the page.
Pressing the payment button multiple times, causing multiple authorization attempts.

If you were charged twice, contact Customer Support with the following details:

For Credit/Debit Card Payments:

Your username or email
First 6 numbers of the card (card bin)
Last 4 of the card
Amount and date of purchase
Efrelance order number (beginning with “FO”), or no order number if the order was not created.

We’re here to ensure your payment issues are resolved as quickly as possible.